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Date/Time: Fri, 27 Sep 2024 00:04:31 +0000

How to Post a Message for Support

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[2024-09-20 08:35:38] #1 [Go To First Post]
User379109 - Posts: 4
So yesterday i was playing around with data trade services but i reverted it back to my old settings with cme tenton ect and dorman and the connection was green. Then I woke up this morning and my Gu chart was loaded however my gold charts hadnt loaded overnight or this morning. I tried to delete and download data but I was met with a pop up message saying 'Confirm intraday download for GCZ24-COMEX starting at 00:00' - then just does nothing. Also it seems to think that I am in yesterday - ill attach a photo below to show this (im on 20th and data in range file to - says to 19th but im on the 20th and my GU chart shows 20th) - ill attach another image as well which presents this problem - in context of the 2nd one its the 20th of september 09:35 for me am not pm https://www.sierrachart.com/image.php?Image=1726821227258.png https://www.sierrachart.com/image.php?Image=172682130049.png


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[2024-09-20 14:22:13] #2 [Go To First Post]
John - SC Support - Posts: 34744
GCZ24-COMEX is not the correct symbol for the Teton Order Routing Service. Select "Edit >> Translate Symbols to Current Service" in order to update your symbols to what is needed for the current selected service. Also, when you change services and select OK to close the Data/Trade Service Settings Window, you are asked if you want to update the symbols. It is best to always answer "Yes" to this question to avoid situations like you had. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-09-20 15:02:38] #3 [Go To First Post]
User379109 - Posts: 4
Could this be cuasing the problem im having when connecting to rithmic? - i bought an apex account and when i try and connect im just getting denied - 'connection error message from server: RIthmic Direct DTC Logon error recieved from server: permission denied

[2024-09-20 17:55:12] #4 [Go To First Post]
John - SC Support - Posts: 34744
For a "Permission Denied" error from Rithmic, refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure If you have incorrect symbols with Rithmic, then this will cause them to constantly drop and reconnect, but that is different from the Permission Denied. Refer to the following regarding frequent reconnections with Rithmic: Rithmic Trading Platform Service: Frequent Reconnections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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