Support Board
Date/Time: Sat, 23 Nov 2024 01:34:16 +0000
Historical Data Download Failure
View Count: 138
| [2024-09-13 03:23:29] |
| Alex Q - Posts: 98 |
|
Greetings, I'm having an issue with historical data. Long story short I disconnected from my data feed temporarily to free up resources on my CPU. However, upon reconnection it did not fill in the gap as it has in the past and instead left a gap. I did the right click followed by "Delete and Download Data", but it is not working. It does delete the data from the selected point, but it does not download anything leaving an even bigger gap in information. 2024-09-12 20:12:22.075 | Software version: 2657 64-bit 2024-09-12 20:12:22.075 | Primary Thread ID: 256 2024-09-12 20:12:22.075 | Usage end date: 2024-09-26 2024-09-12 20:12:22.075 | Enabled for: Advanced Features 2. 2024-09-12 20:12:22.075 | Enabled for: Sierra Chart Historical Data Service. 2024-09-12 20:12:22.075 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-09-12 20:12:22.075 | Enabled for: Delayed Denali Exchange Data Feed. 2024-09-12 20:12:22.075 | Enabled for exchange2: CME (Trading Account Required) 2024-09-12 20:12:22.075 | Enabled for exchange2: CBOT (Trading Account Required) 2024-09-12 20:12:22.075 | Enabled for exchange2: COMEX (Trading Account Required) 2024-09-12 20:12:22.075 | Enabled for exchange2: NYMEX (Trading Account Required) 2024-09-12 20:12:22.075 | Enabled for exchange2: NASDAQ Global Indexes 2024-09-12 20:12:22.075 | Enabled for exchange2: CBOE Global Indexes 2024-09-12 20:12:22.075 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-09-12 20:12:22.075 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-09-12 20:12:22.075 | Custom symbol settings values: enabled 2024-09-12 20:12:22.075 | Chart Update Interval: 1000 2024-09-12 20:12:22.075 | Intraday Data Storage Time Unit: 0 2024-09-12 20:12:22.075 | Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-09-12 20:12:22.075 | 2024-09-13 03:12:22 Local computer time in UTC 2024-09-12 20:12:22.075 | 2024-09-12 20:12:22 Local computer time in SC Time Zone 2024-09-12 20:12:22.075 | 2024-09-13 03:01:45 Server time in UTC 2024-09-12 20:12:22.075 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-09-12 20:12:22.075 | Program path: Z:\Volumes\Sierra Chart\Sierra Chart\ 2024-09-12 20:12:22.075 | Data Files path: Z:\Volumes\Sierra Chart\Sierra Chart\Data\ 2024-09-12 20:12:22.075 | OS Version Number: 10.0 2024-09-12 20:12:22.075 | Locale Setting: C 2024-09-12 20:12:22.076 | DLLs: DeltaData2_64.dll, DeltaData_64.dll, OrderFlowLabs.com.autoplot_64.dll, OrderFlowLabs.com.autoplot_ARM64.dll, OrderFlowLabs.com_64.dll, OrderFlowLabs.com_ARM64.dll, Template_64.dll, UserContributedStudies_64.dll 2024-09-12 20:12:22.076 | Allowed protected custom studies: 2024-09-12 20:12:22.076 | Crash reporter started: true 2024-09-12 20:12:22.076 | 2024-09-12 20:12:42.584 | Added historical Intraday data request for ESU4.CME to the queue. 2024-09-12 20:12:42.584 | Intraday data recording state for symbol ESU4.CME is set to download 'Pending'. 2024-09-12 20:12:42.584 | Triggering next historical data download in queue. 2024-09-12 20:12:42.584 | HD Request # 23 | Downloading Intraday chart data for ESU4.CME to the file ESU4.CME.scid. Service: cme 2024-09-12 20:12:42.584 | HD Request # 23 | Download start date-time: 2024-09-12 11:05:00.000000. File last date-time: 2024-09-12 20:12:39.882004 2024-09-12 20:12:42.584 | HD Request # 23 | Disabling Intraday chart updating for symbol. 2024-09-12 20:12:42.584 | HD Request # 23 | Using server: ds13.sierracharts.com port 10150 2024-09-12 20:12:42.585 | Socket (7) | Creating socket. 2024-09-12 20:12:42.585 | Socket (7) | New receive buffer size: 0 2024-09-12 20:12:42.585 | Socket (7) | Connecting to IP: 69.39.70.246. 2024-09-12 20:12:42.741 | HD Request # 23 | Setting DTC encoding to Binary VLS 2024-09-12 20:12:42.741 | HD Request # 23 | Sending historical data logon request message. 2024-09-12 20:12:43.299 | HD Request # 23 | Requesting Intraday data. Start date-time: 2024-09-12 11:05:00. Record interval: 0. Symbol: ESU24 2024-09-12 20:12:43.370 | HD Request # 23 | Decompressing data. 2024-09-12 20:12:43.393 | HD Request # 23 | Receiving Intraday data for ESU4.CME starting at 2024-08-01 18:29:08.452000 2024-09-12 20:12:43.393 | HD Request # 23 | Truncating file to starting date-time of 2024-09-12 11:05:00.000. 2024-09-12 20:12:43.864 | Socket (7) | CloseSocket call. 2024-09-12 20:12:43.864 | Socket (7) | Shutdown started. Waiting for graceful close. 2024-09-12 20:12:43.872 | Historical data download thread signaled to stop. 2024-09-12 20:12:43.872 | HD Request # 23 | Received 24223 Intraday data records from 2024-08-01 18:29:08.452000 to 2024-08-01 19:29:07.373000 (60.0 minutes. Delay: 42.0 days) and wrote 0 records for ESU4.CME 2024-09-12 20:12:43.872 | HD Request # 23 | Add time&sales data | Remembered last file record date-time: 2024-09-12 18:04:59.573000 2024-09-12 20:12:43.873 | Added 693 Time and Sales records to Intraday data file for ESU4.CME after download. 2024-09-12 20:12:43.873 | HD Request # 23 | Timestamp of first Intraday data file record written: 2024-09-12 20:02:03.130000. 2024-09-12 20:12:43.874 | HD Request # 23 | Completion time: 1s. 2024-09-12 20:12:43.874 | HD Request # 23 | Intraday data download complete for ESU4.CME. Unique request ID: 31 2024-09-12 20:12:43.874 | Removing historical data download ID 31. 2024-09-12 20:12:43.874 | Real-time Intraday chart data file updates started for ESU4.CME 2024-09-12 20:12:43.874 | Intraday chart data file opened for ESU4.CME 2024-09-12 20:12:43.874 | HD Request # 23 | Enabling Intraday chart updating for symbol. 2024-09-12 20:12:43.874 | ESU4.CME [CBV][M] 5 Min #1 | Flagging to reload Intraday data on download completion. 2024-09-12 20:12:43.874 | ESU4.CME [CBV][M] 5 Min #2 | Flagging to reload Intraday data on download completion. 2024-09-12 20:12:43.874 | ESU4.CME [CBV][M] 100000 Volume #3 | Flagging to reload Intraday data on download completion. 2024-09-12 20:12:43.874 | ESU4.CME [CBV][M] #4 | Flagging to reload Intraday data on download completion. 2024-09-12 20:12:43.874 | ESU4.CME [CBV][M] 240 Min #10 | Flagging to reload Intraday data on download completion. 2024-09-12 20:12:43.874 | ESU4.CME [CBV][M] 390 Min #5 | Flagging to reload Intraday data on download completion. 2024-09-12 20:12:43.874 | ESU4.CME [CBV][M] 390 Min #6 | Flagging to reload Intraday data on download completion. 2024-09-12 20:12:43.874 | ESU4.CME [CBV][M] 5 Min #8 | Flagging to reload Intraday data on download completion. 2024-09-12 20:12:43.874 | ESU4.CME [CBV][M] 5 Min #9 | Flagging to reload Intraday data on download completion. 2024-09-12 20:12:43.874 | ESU4.CME [CBV][M] 100000 Volume #11 | Flagging to reload Intraday data on download completion. 2024-09-12 20:12:43.874 | ESU4.CME [CBV][M] 5 Min #12 | Flagging to reload Intraday data on download completion. 2024-09-12 20:12:43.874 | ESU4.CME [CBV][M] 5 Min #13 | Flagging to reload Intraday data on download completion. 2024-09-12 20:12:43.874 | 2024-09-12 20:12:43.874 | No download requests in the queue to start downloads for. 2024-09-12 20:12:43.937 | Socket (7) | Socket gracefully closed by remote side. 2024-09-12 20:12:43.937 | Socket (7) | Closed. 2024-09-12 20:12:44.009 | ESU4.CME [CBV][M] 5 Min #13 | Reloading chart. 2024-09-12 20:12:44.039 | ESU4.CME [CBV][M] 5 Min #12 | Reloading chart. 2024-09-12 20:12:44.069 | ESU4.CME [CBV][M] 5 Min #1 | Reloading chart. 2024-09-12 20:12:44.098 | ESU4.CME [CBV][M] 5 Min #2 | Reloading chart. 2024-09-12 20:12:44.127 | ESU4.CME [CBV][M] 100000 Volume #11 | Reloading chart. 2024-09-12 20:12:44.208 | ESU4.CME [CBV][M] 5 Min #13 | Chart data loading complete. 2024-09-12 20:12:44.214 | ESU4.CME [CBV][M] #4 | Reloading chart. 2024-09-12 20:12:44.251 | ESU4.CME [CBV][M] 240 Min #10 | Reloading chart. 2024-09-12 20:12:44.276 | Loading market depth data. | Number times message added: 1 2024-09-12 20:12:44.383 | ESU4.CME [CBV][M] 5 Min #9 | Reloading chart. 2024-09-12 20:12:44.424 | ESU4.CME [CBV][M] 5 Min #8 | Reloading chart. 2024-09-12 20:12:44.519 | ESU4.CME [CBV][M] 100000 Volume #3 | Reloading chart. 2024-09-12 20:12:44.547 | Loading market depth data. 2024-09-12 20:12:44.624 | ESU4.CME [CBV][M] 390 Min #5 | Reloading chart. 2024-09-12 20:12:44.817 | ESU4.CME [CBV][M] 390 Min #6 | Reloading chart. 2024-09-12 20:12:46.432 | ESU4.CME [CBV][M] #4 | Chart data loading complete. 2024-09-12 20:12:49.152 | + Loading additional symbol data. 2024-09-12 20:12:49.166 | Opened cached Intraday file: Z:\Volumes\Sierra Chart\Sierra Chart\Data\ESU4.CME.scid. Thread ID: 336 2024-09-12 20:12:49.647 | + Loading additional symbol data. 2024-09-12 20:12:50.451 | Chart #9 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:12:50.451 | Chart #9 has tagged chart #12 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:12:50.451 | Chart #9 has tagged chart #2 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:12:50.451 | Chart #9 has tagged chart #3 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:12:50.451 | ESU4.CME [CBV][M] 5 Min #9 | Chart data loading complete. 2024-09-12 20:12:50.872 | Loaded depth data records for ESU4.CME 2024-09-12 from 2024-09-11 20:12:41.009000 to 2024-09-12 14:26:21.381287. 2024-09-12 20:12:50.885 | Loaded depth data records for ESU4.CME 2024-09-13 from 2024-09-12 19:57:48.115218 to 2024-09-12 20:12:39.882000. 2024-09-12 20:12:50.894 | ESU4.CME [CBV][M] 5 Min #1 | StartDateTimeForLoadingOrderFills: 2024-08-29 15:00:00 2024-09-12 20:12:50.911 | ESU4.CME [CBV][M] 5 Min #1 | Chart data loading complete. 2024-09-12 20:12:51.416 | Loaded depth data records for ESU4.CME 2024-09-11 from 2024-09-11 06:30:00.000000 to 2024-09-11 16:59:59.944000. 2024-09-12 20:12:51.580 | Loaded depth data records for ESU4.CME 2024-09-12 from 2024-09-11 20:12:41.009000 to 2024-09-12 14:26:21.381287. 2024-09-12 20:12:51.589 | Loaded depth data records for ESU4.CME 2024-09-13 from 2024-09-12 19:57:48.115218 to 2024-09-12 20:12:39.882000. 2024-09-12 20:12:51.599 | ESU4.CME [CBV][M] 5 Min #12 | StartDateTimeForLoadingOrderFills: 2024-08-29 15:00:00 2024-09-12 20:12:51.608 | ESU4.CME [CBV][M] 5 Min #12 | Chart data loading complete. 2024-09-12 20:12:52.807 | Loaded depth data records for ESU4.CME 2024-09-12 from 2024-09-11 17:00:00.002000 to 2024-09-12 14:26:21.381287. 2024-09-12 20:12:52.810 | Loaded depth data records for ESU4.CME 2024-09-13 from 2024-09-12 19:57:48.115218 to 2024-09-12 20:12:39.882000. 2024-09-12 20:12:52.816 | ESU4.CME [CBV][M] 5 Min #2 | StartDateTimeForLoadingOrderFills: 2024-08-29 15:00:00 2024-09-12 20:12:52.822 | Chart #2 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:12:52.822 | Chart #2 has tagged chart #12 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:12:52.839 | ESU4.CME [CBV][M] 5 Min #2 | Chart data loading complete. 2024-09-12 20:13:14.679 | + Loading additional symbol data. 2024-09-12 20:13:14.894 | Chart #8 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:14.894 | Chart #8 has tagged chart #11 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:14.894 | Chart #8 has tagged chart #12 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:14.894 | Chart #8 has tagged chart #13 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:14.894 | Chart #8 has tagged chart #2 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:14.894 | Chart #8 has tagged chart #3 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:14.894 | Chart #8 has tagged chart #4 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:14.894 | ESU4.CME [CBV][M] 5 Min #8 | Chart data loading complete. 2024-09-12 20:13:17.633 | Chart #6 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:17.633 | Chart #6 has tagged chart #12 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:17.633 | Chart #6 has tagged chart #2 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:17.633 | Chart #6 has tagged chart #3 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:17.633 | Chart #6 has tagged chart #4 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:17.633 | ESU4.CME [CBV][M] 390 Min #6 | Chart data loading complete. 2024-09-12 20:13:24.170 | Chart #10 has tagged chart #4 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:24.170 | Chart #10 has tagged chart #5 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:24.170 | ESU4.CME [CBV][M] 240 Min #10 | Chart data loading complete. 2024-09-12 20:13:24.365 | ESU4.CME [CBV][M] 390 Min #5 | Chart data loading complete. 2024-09-12 20:13:25.211 | ESU4.CME [CBV][M] 100000 Volume #11 | Chart data loading complete. 2024-09-12 20:13:25.595 | Loading market depth data. 2024-09-12 20:13:26.681 | Loaded depth data records for ESU4.CME 2024-09-03 from 2024-09-02 20:12:40.064000 to 2024-09-03 16:59:59.982000. 2024-09-12 20:13:27.847 | Loaded depth data records for ESU4.CME 2024-09-04 from 2024-09-03 17:00:00.003000 to 2024-09-04 16:59:59.993000. 2024-09-12 20:13:28.910 | Loaded depth data records for ESU4.CME 2024-09-05 from 2024-09-04 17:00:00.002000 to 2024-09-05 16:59:59.984000. 2024-09-12 20:13:30.354 | Loaded depth data records for ESU4.CME 2024-09-06 from 2024-09-05 17:00:00.003000 to 2024-09-06 12:59:59.999000. 2024-09-12 20:13:30.355 | Loaded depth data records for ESU4.CME 2024-09-07 from 00:00:00.000000 to 00:00:00.000000. 2024-09-12 20:13:30.386 | Loaded depth data records for ESU4.CME 2024-09-08 from 2024-09-08 14:05:28.847074 to 2024-09-08 16:59:59.992000. 2024-09-12 20:13:31.410 | Loaded depth data records for ESU4.CME 2024-09-09 from 2024-09-08 17:00:00.002000 to 2024-09-09 16:59:59.963000. 2024-09-12 20:13:32.421 | Loaded depth data records for ESU4.CME 2024-09-10 from 2024-09-09 17:00:00.002000 to 2024-09-10 16:59:59.999000. 2024-09-12 20:13:33.672 | Loaded depth data records for ESU4.CME 2024-09-11 from 2024-09-10 17:00:00.001000 to 2024-09-11 16:59:59.944000. 2024-09-12 20:13:34.801 | Loaded depth data records for ESU4.CME 2024-09-12 from 2024-09-11 17:00:00.002000 to 2024-09-12 14:26:21.381287. 2024-09-12 20:13:34.803 | Loaded depth data records for ESU4.CME 2024-09-13 from 2024-09-12 19:57:48.115218 to 2024-09-12 20:12:39.882000. 2024-09-12 20:13:34.806 | ESU4.CME [CBV][M] 100000 Volume #3 | StartDateTimeForLoadingOrderFills: 2024-08-29 15:00:00 2024-09-12 20:13:34.843 | Chart #3 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:34.843 | Chart #3 has tagged chart #12 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:34.843 | Chart #3 has tagged chart #2 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:34.871 | ESU4.CME [CBV][M] 100000 Volume #3 | Chart data loading complete. 2024-09-12 20:13:34.959 | ESU4.CME [CBV][M] 5 Min #12 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2024-09-12 20:13:34.985 | ESU4.CME [CBV][M] 5 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2024-09-12 20:13:35.021 | ESU4.CME [CBV][M] 5 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2024-09-12 20:13:35.129 | ESU4.CME [CBV][M] 5 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2024-09-12 20:13:35.135 | Chart #2 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:35.135 | Chart #2 has tagged chart #12 for full recalculation. Chartbook: ES Intraday.Cht 2024-09-12 20:13:35.209 | ESU4.CME [CBV][M] 5 Min #12 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2024-09-12 20:13:35.220 | ESU4.CME [CBV][M] 5 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2024-09-12 20:13:35.253 | ESU4.CME [CBV][M] #4 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2024-09-12 20:16:46.104 | Saved Chartbook: ES Intraday.Cht. Time: 0.0291 seconds. |
| [2024-09-13 14:38:06] |
| John - SC Support - Posts: 36238 |
|
Please do the following for us: - Select "Window >> Message Log". - On the Message Log window, select "Edit >> Clear Message Log" - Right click on the chart prior to where the gap is and select "Delete and Download Data". - Wait 30 seconds, then on the Message Log select the option for "Send For Analysis" (this is actually a button at the top of the Message Log, even though it does not look like a button). - Post back in this thread and let us know that you have sent the log. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-13 17:29:42] |
| Alex Q - Posts: 98 |
|
I have sent the log. This time I got the following message: Download Failed Error downloading historical Intraday data for ESU4.CME. Historical data logon error: Serving data is disabled |
| [2024-09-13 17:33:02] |
| John - SC Support - Posts: 36238 |
|
This issue is now resolved, but the problem must have been that you have set a historical data server for CME data here: Sierra Chart Server Settings: CME Exchange Data Feed Historical Server Address Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) And that server was set to DS13.SierraCharts.com Remove that. Or if that is not the issue restart Sierra Chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-13 17:43:36] |
| Alex Q - Posts: 98 |
|
I removed that setting and everything seems to work! I changed that setting back in July. I was having a similar problem where data wasn't loading past a specific time and the solution was to change to DS13.SierraCharts.com. It did work at the time. Haven't touched it since. Anyhow, I removed it and it's in working order. Thanks for your help.
|
| [2024-09-13 19:12:40] |
| John - SC Support - Posts: 36238 |
|
Yes, that was the solution at that time, but there have been some changes since and that server is no longer serving the historical data, which is why the problem came up now.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-13 19:47:15] |
| Alex Q - Posts: 98 |
|
Excellent! Thanks John!
|
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