Support Board
Date/Time: Thu, 31 Oct 2024 10:12:45 +0000
Unable to trade APEX PA account despite being able to trade an active EVAL.
View Count: 115
| [2024-08-29 19:08:26] |
| OpnShors - Posts: 4 |
|
This problem started yesterday when I blew up a TakeProfitTrader PA account, then somehow my APEX PA-01 got locked with an asterisk. I can place trades, the trades show on the chart, profit window shows value. When I flatten the trade completely disappears and no evidence is displayed on my trade performance log with Sierra and not on my Rithmic Log. Can you please tell me why this account has an asterisk in Sierra and what is going on with this. Not being able to trade it daily is a negative impact for me. Thank you in advance. This issues is only affecting one APEX PA account - nothing else appears to be affected. I contacted APEX yesterday, they indicated that everything was good on their side and that I should contact you. So that is where I am. I did not put an asterisk on this account, can you tell me why it is there, it is not listed that way in Rithmic. |
| [2024-08-29 19:28:54] |
| John - SC Support - Posts: 35639 |
|
Can you please give us an image of where you are seeing your Account Number with the asterisk in it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-17 09:06:11] |
| OpnShors - Posts: 4 |
|
Once again, I am not able to trade any of the Rithmic APEX accounts. I have not changed anything. Something has happened on the back end - since I destroyed an APEX PA account two days ago. I have not been able to trade any of the remaining accounts. Orders are being rejected immediately. I am not having problems with any other Rithmic connections for other program providers. This is new and is strictly related to Rithmic and APEX. Can you check the back end and see why my order are no longer being accepted in the system. Thank you in advance, |
| [2024-10-17 14:48:26] |
| John - SC Support - Posts: 35639 |
|
We do not have access to the "Back-End". That is Rithmic and APEX. You would need to check with them on this. The only thing we can do is look at your "Trade Service Log" and see if there is any information in there that gives the reason for the rejection, which you can then take to Rithmic and/or APEX and see if they can explain it. Refer to the following for how to get us the log: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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