Support Board
Date/Time: Wed, 27 Nov 2024 09:12:10 +0000
DTC Rithmic servers not populating
View Count: 141
| [2024-08-05 18:39:30] |
| MunchyPancake - Posts: 7 |
|
Hello, I have already gone through the rithmic connection checklist and followed it completely. I am still unable to retrieve the list of rithmic servers. Here is my message log: 2024-08-05 18:37:48.380 | Software version: 2661 64-bit 2024-08-05 18:37:48.380 | Primary Thread ID: 49184 2024-08-05 18:37:48.380 | Usage end date: 2024-09-21 2024-08-05 18:37:48.380 | Enabled for: Advanced Features 2. 2024-08-05 18:37:48.380 | Enabled for: Sierra Chart Historical Data Service. 2024-08-05 18:37:48.380 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-08-05 18:37:48.380 | Enabled for: Delayed Denali Exchange Data Feed. 2024-08-05 18:37:48.380 | Enabled for exchange2: CME 2024-08-05 18:37:48.380 | Enabled for exchange2: NYMEX 2024-08-05 18:37:48.380 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-08-05 18:37:48.380 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-08-05 18:37:48.380 | Custom symbol settings values: enabled 2024-08-05 18:37:48.380 | Chart Update Interval: 400 2024-08-05 18:37:48.380 | Intraday Data Storage Time Unit: 1 2024-08-05 18:37:48.380 | Time Zone: +00:00:00 (UTC+00) 2024-08-05 18:37:48.380 | 2024-08-05 18:37:48 Local computer time in UTC 2024-08-05 18:37:48.380 | 2024-08-05 18:37:48 Local computer time in SC Time Zone 2024-08-05 18:37:48.380 | 2024-08-05 18:31:13 Server time in UTC 2024-08-05 18:37:48.380 | Local computer UTC time and Server UTC time difference: 2 seconds. 2024-08-05 18:37:48.380 | Program path: C:\SierraChartSecond\ 2024-08-05 18:37:48.380 | Data Files path: C:\SierraChartSecond\Data\ 2024-08-05 18:37:48.380 | OS Version Number: 10.0 2024-08-05 18:37:48.380 | Locale Setting: C 2024-08-05 18:37:48.380 | DLLs: SST_LocalCopier_64.dll, SST_LocalCopier_ARM64.dll, UserContributedStudies_64.dll 2024-08-05 18:37:48.380 | Allowed protected custom studies: SST_LocalCopier 2024-08-05 18:37:48.380 | Crash reporter started: true 2024-08-05 18:37:48.380 | 2024-08-05 18:37:50.327 | HTTPS connection ID:20 to downloads.rithmic.com:443 for request ID:20 (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. * 2024-08-05 18:37:50.327 | HTTPS connection ID:20 to downloads.rithmic.com:443 for request ID:20 (1) | CloseSocket call. 2024-08-05 18:37:50.327 | Rithmic Direct - DTC | HTTP response receiving connection points not completed or OK. 2024-08-05 18:37:50.327 | HTTPS connection ID:20 to downloads.rithmic.com:443 for request ID:20 (1) | Closed. 2024-08-05 18:37:58.548 | 2024-08-05 18:37:58.548 | Rithmic Direct - DTC | Using server connection: 2024-08-05 18:37:58.548 | Rithmic Direct - DTC | Trading server address/port: 2024-08-05 18:37:58.548 | Rithmic Direct - DTC | Remote address is not set. 2024-08-05 18:37:58.548 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-08-05 18:37:58.548 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-08-05 18:37:58.578 | DTC Client socket (0) | CloseSocket call. 2024-08-05 18:37:58.578 | Rithmic Direct - DTC | Disconnected. 2024-08-05 18:37:58.578 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-08-05 18:38:02.564 | 2024-08-05 18:38:02.564 | Rithmic Direct - DTC | Using server connection: 2024-08-05 18:38:02.564 | Rithmic Direct - DTC | Trading server address/port: 2024-08-05 18:38:02.564 | Rithmic Direct - DTC | Remote address is not set. 2024-08-05 18:38:02.564 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-08-05 18:38:02.564 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-08-05 18:38:02.579 | DTC Client socket (0) | CloseSocket call. 2024-08-05 18:38:02.579 | Rithmic Direct - DTC | Disconnected. 2024-08-05 18:38:02.579 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-08-05 18:38:05.690 | File >> Disconnect selected. 2024-08-05 18:38:05.690 | DTC Client socket (0) | CloseSocket call. 2024-08-05 18:38:05.690 | Rithmic Direct - DTC | Disconnected. 2024-08-05 18:38:22.576 | HTTPS connection ID:21 to downloads.rithmic.com:443 for request ID:21 (1) | Creating socket. Using TLS 1.2. 2024-08-05 18:38:22.576 | HTTPS connection ID:21 to downloads.rithmic.com:443 for request ID:21 (1) | New receive buffer size: 0 2024-08-05 18:38:22.576 | HTTPS connection ID:21 to downloads.rithmic.com:443 for request ID:21 (1) | Connecting to IP: 127.0.0.1. 2024-08-05 18:38:24.616 | HTTPS connection ID:21 to downloads.rithmic.com:443 for request ID:21 (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. * 2024-08-05 18:38:24.617 | HTTPS connection ID:21 to downloads.rithmic.com:443 for request ID:21 (1) | CloseSocket call. 2024-08-05 18:38:24.617 | Rithmic Direct - DTC | HTTP response receiving connection points not completed or OK. 2024-08-05 18:38:24.617 | HTTPS connection ID:21 to downloads.rithmic.com:443 for request ID:21 (1) | Closed. |
| [2024-08-05 18:54:36] |
| John - SC Support - Posts: 36309 |
|
You are having a problem connecting to the Rithmic system that has the list of servers on it. Our only suggestion is to reboot your computer and then try again. If you continue to have error messages like the following: HTTPS connection ID:21 to downloads.rithmic.com:443 for request ID:21 (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. *
Then refer to the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-05 19:29:28] |
| MunchyPancake - Posts: 7 |
|
Duh, I remembered I had put rithmic's address on my windows hosts file so that I couldn't redownload rithmic and remove my daily loss limits 🤦♂️ Commented it out and problem solved |
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