Support Board
Date/Time: Sat, 23 Nov 2024 22:49:37 +0000
Rithmic/Apex Connectivity Issue all of a sudden
View Count: 285
| [2024-07-16 13:32:31] |
| User385647 - Posts: 3 |
|
Hello, I am having trouble connecting to my Rithmic/Apex account all of a sudden. It has been fine for months, but now I cannot connect as of this morning. I am able to connect to Rithmic Dashboard, just not Sierra Chart. Message log is posted below. 2024-07-16 08:23:29.157 | Trade activity files set size: 1260 2024-07-16 08:23:29.163 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2024-07-16 08:23:29.163 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2024-07-16 08:23:29.163 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2024-07-16 08:23:29.206 | Reading Internal Order ID file. 2024-07-16 08:23:29.214 | Reading Trade Orders file. 2024-07-16 08:23:29.214 | Reading Trade Positions file. 2024-07-16 08:23:29.214 | Reading Trade Account Data files. 2024-07-16 08:23:29.259 | UDPListener (1696). Port 22905 | Listening on UDP port 22905. 2024-07-16 08:23:29.259 | Software version: 2655 64-bit 2024-07-16 08:23:29.259 | Primary Thread ID: 4724 2024-07-16 08:23:29.259 | Usage end date: 2024-08-16 2024-07-16 08:23:29.259 | Enabled for: Advanced Features 2. 2024-07-16 08:23:29.259 | Enabled for: Sierra Chart Historical Data Service. 2024-07-16 08:23:29.259 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-07-16 08:23:29.259 | Enabled for: Delayed Denali Exchange Data Feed. 2024-07-16 08:23:29.259 | Enabled for exchange2: CME 2024-07-16 08:23:29.259 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-07-16 08:23:29.259 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-07-16 08:23:29.259 | Custom symbol settings values: enabled 2024-07-16 08:23:29.259 | Chart Update Interval: 1000 2024-07-16 08:23:29.259 | Intraday Data Storage Time Unit: 0 2024-07-16 08:23:29.259 | Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-07-16 08:23:29.259 | 2024-07-16 13:23:29 Local computer time in UTC 2024-07-16 08:23:29.259 | 2024-07-16 08:23:29 Local computer time in SC Time Zone 2024-07-16 08:23:29.259 | 2024-07-16 13:23:25 Server time in UTC 2024-07-16 08:23:29.259 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-07-16 08:23:29.259 | Program path: C:\SierraChart\ 2024-07-16 08:23:29.259 | Data Files path: C:\SierraChart\Data\ 2024-07-16 08:23:29.259 | OS Version Number: 10.0 2024-07-16 08:23:29.259 | Locale Setting: C 2024-07-16 08:23:29.259 | DLLs: TPH_64.dll, TPH_arm64.dll, UserContributedStudies_64.dll 2024-07-16 08:23:29.259 | Allowed protected custom studies: TPH Custom Studies 2024-07-16 08:23:29.259 | Crash reporter started: true 2024-07-16 08:23:29.259 | 2024-07-16 08:23:29.268 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2024-07-16 08:23:29.295 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-07-16 08:23:29.365 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-07-16 08:23:29.365 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-07-16 08:23:29.528 | Received 5 login tokens. 2024-07-16 08:23:29.714 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2024-07-16 08:23:29.714 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2024-07-16 08:23:29.749 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2024-07-16 08:23:29.749 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2024-07-16 08:23:30.234 | Symbol settings MD5 received. Request ID: 1. 2024-07-16 08:23:30.234 | Symbol settings are up-to-date for rithmic_v2.trading. 2024-07-16 08:23:31.787 | Requested user files to download. 2024-07-16 08:23:32.223 | File to download: !tph_basic.Cht. Action: 0 2024-07-16 08:23:32.223 | File to download: TPH_64.dll. Action: 1 2024-07-16 08:23:32.253 | File to download: TPH_arm64.dll. Action: 1 2024-07-16 08:23:32.262 | User files to download complete 2024-07-16 08:23:33.783 | 2024-07-16 08:23:33.784 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 08:23:33.784 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2024-07-16 08:23:33.786 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2024-07-16 08:23:33.787 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-07-16 08:23:33.787 | DTC Client socket (1) | New receive buffer size: 0 2024-07-16 08:23:33.787 | DTC Client socket (1) | Connecting to IP: 208.91.197.27. 2024-07-16 08:23:36.027 | DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. 2024-07-16 08:23:36.027 | DTC Client socket (1) | CloseSocket call. 2024-07-16 08:23:36.027 | Rithmic Direct - DTC | Failed connections: 1 2024-07-16 08:23:36.027 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 08:23:36.027 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 08:23:36.027 | DTC Client socket (1) | Closed. 2024-07-16 08:23:36.047 | DTC Client socket (0) | CloseSocket call. 2024-07-16 08:23:36.047 | Rithmic Direct - DTC | Disconnected. 2024-07-16 08:23:36.047 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 08:23:37.013 | Files to Open on Startup | Opening file: aubrey.Cht 2024-07-16 08:23:37.023 | Loading DLL: C:\SierraChart\Data\TPH.dll (TPH_64.dll). Handle: 7ff83f000000 2024-07-16 08:23:37.115 | NQU4.CME [CBV] 1 Min #6 | Reloading chart. 2024-07-16 08:23:37.121 | Starting DelayedDownloadMonitoringTimer 2024-07-16 08:23:37.121 | Starting HDTimeoutTimer 2024-07-16 08:23:37.121 | Added historical Intraday data request for NQU4.CME to the queue. 2024-07-16 08:23:37.122 | Triggering next historical data download in queue. 2024-07-16 08:23:37.134 | NQU4.CME [CBV] 1 Min #6 | Waiting for historical downloads to complete with the IDs: 1, 2024-07-16 08:23:37.144 | NQU4.CME [CBV] 5 Min #1 | Reloading chart. 2024-07-16 08:23:37.153 | NQU4.CME [CBV] 5 Min #1 | Waiting for historical downloads to complete with the IDs: 1, 2024-07-16 08:23:37.159 | NQU4.CME [CBV] 30 Min #14 | Reloading chart. 2024-07-16 08:23:37.168 | NQU4.CME [CBV] 30 Min #14 | Waiting for historical downloads to complete with the IDs: 1, 2024-07-16 08:23:37.175 | NQU4.CME [CBV] 60 Min #3 | Reloading chart. 2024-07-16 08:23:37.197 | NQU4.CME [CBV] 60 Min #3 | Waiting for historical downloads to complete with the IDs: 1, 2024-07-16 08:23:37.203 | NQU4.CME [CBV] Daily #4 | Reloading chart. 2024-07-16 08:23:37.203 | NQU4.CME [CBV] Daily #4 | Limiting the number of years to 5 years to load data for the continuous futures chart. Reason: Single-digit year in symbol. 2024-07-16 08:23:37.203 | NQU4.CME [CBV] Daily #4 | Limiting the number of years to download historical data to 5 years for the continuous futures chart. Reason: Single-digit year in symbol. 2024-07-16 08:23:37.484 | NQU4.CME [CBV] Weekly #7 | Reloading chart. 2024-07-16 08:23:37.484 | NQU4.CME [CBV] Weekly #7 | Limiting the number of years to 5 years to load data for the continuous futures chart. Reason: Single-digit year in symbol. 2024-07-16 08:23:37.484 | NQU4.CME [CBV] Weekly #7 | Limiting the number of years to download historical data to 5 years for the continuous futures chart. Reason: Single-digit year in symbol. 2024-07-16 08:23:37.698 | NQU4.CME [CBV] Monthly #8 | Reloading chart. 2024-07-16 08:23:37.698 | NQU4.CME [CBV] Monthly #8 | Limiting the number of years to 5 years to load data for the continuous futures chart. Reason: Single-digit year in symbol. 2024-07-16 08:23:37.698 | NQU4.CME [CBV] Monthly #8 | Limiting the number of years to download historical data to 5 years for the continuous futures chart. Reason: Single-digit year in symbol. 2024-07-16 08:23:37.977 | NQU4.CME [CBV] 5.50 Range #15 | Reloading chart. 2024-07-16 08:23:37.987 | NQU4.CME [CBV] 5.50 Range #15 | Waiting for historical downloads to complete with the IDs: 1, 2024-07-16 08:23:37.990 | Files to Open on Startup | Opening file: aubreyES.Cht 2024-07-16 08:23:38.083 | NQM4.CME [CBV] 1 Min #6 | Reloading chart. 2024-07-16 08:23:38.083 | Added historical Intraday data request for NQM4.CME to the queue. 2024-07-16 08:23:38.091 | NQM4.CME [CBV] 1 Min #6 | Waiting for historical downloads to complete with the IDs: 2, 2024-07-16 08:23:38.170 | NQM4.CME [CBV] 5 Min #1 | Reloading chart. 2024-07-16 08:23:38.184 | NQM4.CME [CBV] 5 Min #1 | Waiting for historical downloads to complete with the IDs: 2, 2024-07-16 08:23:38.190 | NQM4.CME [CBV] 15 Min #2 | Reloading chart. 2024-07-16 08:23:38.203 | NQM4.CME [CBV] 15 Min #2 | Waiting for historical downloads to complete with the IDs: 2, 2024-07-16 08:23:38.209 | NQM4.CME [CBV] 60 Min #3 | Reloading chart. 2024-07-16 08:23:38.222 | NQM4.CME [CBV] 60 Min #3 | Waiting for historical downloads to complete with the IDs: 2, 2024-07-16 08:23:38.229 | NQM4.CME [CBV] Daily #4 | Reloading chart. 2024-07-16 08:23:38.229 | NQM4.CME [CBV] Daily #4 | Limiting the number of years to 5 years to load data for the continuous futures chart. Reason: Single-digit year in symbol. 2024-07-16 08:23:38.229 | NQM4.CME [CBV] Daily #4 | Limiting the number of years to download historical data to 5 years for the continuous futures chart. Reason: Single-digit year in symbol. 2024-07-16 08:23:38.452 | Mapping NQU4.CME to NQU24. Service code: cme 2024-07-16 08:23:38.452 | Using symbol data fast lookup vector 2024-07-16 08:23:38.452 | HD Request # 1 | Downloading Intraday chart data for NQU4.CME to the file NQU4.CME.scid. Service: cme 2024-07-16 08:23:38.453 | HD Request # 1 | Download start date-time: 2024-07-16 08:12:17.000000. File last date-time: 2024-07-16 08:12:17.190000 2024-07-16 08:23:38.453 | HD Request # 1 | Using server: ds28.sierracharts.com port 10149 2024-07-16 08:23:38.453 | Socket (1) | Creating socket. 2024-07-16 08:23:38.453 | Socket (1) | New receive buffer size: 0 2024-07-16 08:23:38.453 | Socket (1) | Connecting to IP: 67.214.125.5. 2024-07-16 08:23:38.455 | NQU4.CME [CBV] Daily #4 | Chart data loading complete. 2024-07-16 08:23:38.456 | NQU4.CME [CBV] Weekly #7 | Chart data loading complete. 2024-07-16 08:23:38.457 | NQU4.CME [CBV] Monthly #8 | Chart data loading complete. 2024-07-16 08:23:38.463 | NQM4.CME [CBV] Daily #4 | Chart data loading complete. 2024-07-16 08:23:38.534 | HD Request # 1 | Setting DTC encoding to Binary VLS 2024-07-16 08:23:38.534 | HD Request # 1 | Sending historical data logon request message. 2024-07-16 08:23:38.809 | HD Request # 1 | Requesting Intraday data. Start date-time: 2024-07-16 08:12:17. Record interval: 0. Symbol: NQU24 2024-07-16 08:23:38.845 | HD Request # 1 | Decompressing data. 2024-07-16 08:23:38.920 | HD Request # 1 | Receiving Intraday data for NQU4.CME starting at 2024-07-16 08:12:17.190000 2024-07-16 08:23:38.921 | Socket (1) | CloseSocket call. 2024-07-16 08:23:38.921 | Socket (1) | Shutdown started. Waiting for graceful close. 2024-07-16 08:23:38.921 | Historical data download thread signaled to stop. 2024-07-16 08:23:38.921 | HD Request # 1 | Timestamp of first Intraday data file record written: 2024-07-16 08:12:19.691000. 2024-07-16 08:23:38.921 | HD Request # 1 | Received 1809 Intraday data records from 2024-07-16 08:12:17.190000 to 2024-07-16 08:23:35.846000 (11.3 minutes. Delay: 3.1 seconds) and wrote 1808 records for NQU4.CME 2024-07-16 08:23:38.922 | HD Request # 1 | Completion time: 0s. 2024-07-16 08:23:38.922 | HD Request # 1 | Intraday data download complete for NQU4.CME. Unique request ID: 1 2024-07-16 08:23:38.922 | Removing historical data download ID 1. 2024-07-16 08:23:38.922 | Real-time Intraday chart data file updates started for NQU4.CME 2024-07-16 08:23:38.922 | Intraday chart data file opened for NQU4.CME 2024-07-16 08:23:38.922 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2024-07-16 08:23:38.922 | 2024-07-16 08:23:38.922 | Triggering next historical data download in queue. 2024-07-16 08:23:38.922 | Historical data for NQU4.CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2024-07-16 08:23:38.922 | Mapping NQM4.CME to NQM24. Service code: cme 2024-07-16 08:23:38.922 | HD Request # 2 | Downloading Intraday chart data for NQM4.CME to the file NQM4.CME.scid. Service: cme 2024-07-16 08:23:38.922 | HD Request # 2 | Download start date-time: 2024-06-21 08:29:45.000000. File last date-time: 2024-06-21 08:29:45.897000 2024-07-16 08:23:38.922 | HD Request # 2 | Using server: ds32.sierracharts.com port 10150 2024-07-16 08:23:38.922 | Socket (2) | Creating socket. 2024-07-16 08:23:38.922 | Socket (2) | New receive buffer size: 0 2024-07-16 08:23:38.922 | Socket (2) | Connecting to IP: 67.214.125.3. 2024-07-16 08:23:38.945 | NQU4.CME [CBV] 30 Min #14 | Download is complete for all contract months in chart. Proceeding with data load. 2024-07-16 08:23:38.945 | NQU4.CME [CBV] 30 Min #14 | Reloading chart. 2024-07-16 08:23:38.950 | NQU4.CME [CBV] 60 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. 2024-07-16 08:23:38.950 | NQU4.CME [CBV] 60 Min #3 | Reloading chart. 2024-07-16 08:23:38.956 | Socket (1) | Socket gracefully closed by remote side. 2024-07-16 08:23:38.956 | Socket (1) | Closed. 2024-07-16 08:23:38.959 | NQU4.CME [CBV] 5.50 Range #15 | Download is complete for all contract months in chart. Proceeding with data load. 2024-07-16 08:23:38.959 | NQU4.CME [CBV] 5.50 Range #15 | Reloading chart. 2024-07-16 08:23:38.998 | HD Request # 2 | Setting DTC encoding to Binary VLS 2024-07-16 08:23:38.998 | HD Request # 2 | Sending historical data logon request message. 2024-07-16 08:23:39.073 | NQU4.CME [CBV] 5.50 Range #15 | Reloading chart. 2024-07-16 08:23:39.082 | NQU4.CME [CBV] 5.50 Range #15 | Waiting for historical downloads to complete with the IDs: 2, 2024-07-16 08:23:39.136 | NQU4.CME [CBV] 1 Min #6 | Download is complete for all contract months in chart. Proceeding with data load. 2024-07-16 08:23:39.136 | NQU4.CME [CBV] 1 Min #6 | Reloading chart. 2024-07-16 08:23:39.152 | NQU4.CME [CBV] 5 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. 2024-07-16 08:23:39.152 | NQU4.CME [CBV] 5 Min #1 | Reloading chart. 2024-07-16 08:23:39.198 | NQU4.CME [CBV] 60 Min #3 | Reloading chart. 2024-07-16 08:23:39.213 | NQU4.CME [CBV] 60 Min #3 | Waiting for historical downloads to complete with the IDs: 2, 2024-07-16 08:23:39.214 | NQU4.CME [CBV] 30 Min #14 | Reloading chart. 2024-07-16 08:23:39.223 | NQU4.CME [CBV] 30 Min #14 | Waiting for historical downloads to complete with the IDs: 2, 2024-07-16 08:23:39.277 | HD Request # 2 | Requesting Intraday data. Start date-time: 2024-06-21 08:29:45. Record interval: 0. Symbol: NQM24 2024-07-16 08:23:39.313 | HD Request # 2 | Decompressing data. 2024-07-16 08:23:39.348 | HD Request # 2 | Receiving Intraday data for NQM4.CME starting at 2024-06-21 08:29:45.897000 2024-07-16 08:23:39.348 | Socket (2) | CloseSocket call. 2024-07-16 08:23:39.348 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-07-16 08:23:39.348 | Historical data download thread signaled to stop. 2024-07-16 08:23:39.348 | HD Request # 2 | Received 1 Intraday data record from 2024-06-21 08:29:45.897000 to 2024-06-21 08:29:45.897000 (0.0 seconds. Delay: 25.0 days) and wrote 0 records for NQM4.CME 2024-07-16 08:23:39.348 | HD Request # 2 | Completion time: 1s. 2024-07-16 08:23:39.348 | HD Request # 2 | Intraday data download complete for NQM4.CME. Unique request ID: 2 2024-07-16 08:23:39.348 | Removing historical data download ID 2. 2024-07-16 08:23:39.348 | Real-time Intraday chart data file updates started for NQM4.CME 2024-07-16 08:23:39.348 | Intraday chart data file opened for NQM4.CME 2024-07-16 08:23:39.348 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2024-07-16 08:23:39.348 | 2024-07-16 08:23:39.348 | No download requests in the queue to start downloads for. 2024-07-16 08:23:39.348 | Historical data for NQM4.CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2024-07-16 08:23:39.353 | NQM4.CME [CBV] 1 Min #6 | Download is complete for all contract months in chart. Proceeding with data load. 2024-07-16 08:23:39.353 | NQM4.CME [CBV] 1 Min #6 | Reloading chart. 2024-07-16 08:23:39.384 | Socket (2) | Socket gracefully closed by remote side. 2024-07-16 08:23:39.384 | Socket (2) | Closed. 2024-07-16 08:23:39.384 | NQU4.CME [CBV] 1 Min #6 | Reloading chart. 2024-07-16 08:23:39.404 | NQU4.CME [CBV] 5 Min #1 | Reloading chart. 2024-07-16 08:23:39.417 | NQU4.CME [CBV] 5.50 Range #15 | Download is complete for all contract months in chart. Proceeding with data load. 2024-07-16 08:23:39.418 | NQU4.CME [CBV] 5.50 Range #15 | Reloading chart. 2024-07-16 08:23:39.446 | NQU4.CME [CBV] 60 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. 2024-07-16 08:23:39.446 | NQU4.CME [CBV] 60 Min #3 | Reloading chart. 2024-07-16 08:23:39.459 | NQM4.CME [CBV] 5 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. 2024-07-16 08:23:39.459 | NQM4.CME [CBV] 5 Min #1 | Reloading chart. 2024-07-16 08:23:39.466 | NQU4.CME [CBV] 30 Min #14 | Download is complete for all contract months in chart. Proceeding with data load. 2024-07-16 08:23:39.467 | NQU4.CME [CBV] 30 Min #14 | Reloading chart. 2024-07-16 08:23:39.526 | NQU4.CME [CBV] 5.50 Range #15 | Reloading chart. 2024-07-16 08:23:39.606 | NQM4.CME [CBV] 1 Min #6 | Reloading chart. 2024-07-16 08:23:39.686 | NQU4.CME [CBV] 60 Min #3 | Reloading chart. 2024-07-16 08:23:39.710 | NQM4.CME [CBV] 5 Min #1 | Reloading chart. 2024-07-16 08:23:39.728 | NQU4.CME [CBV] 30 Min #14 | Reloading chart. 2024-07-16 08:23:40.046 | 2024-07-16 08:23:40.046 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 08:23:40.046 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2024-07-16 08:23:40.046 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2024-07-16 08:23:40.046 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-07-16 08:23:40.046 | DTC Client socket (1) | New receive buffer size: 0 2024-07-16 08:23:40.046 | DTC Client socket (1) | Connecting to IP: 208.91.197.27. 2024-07-16 08:23:40.338 | NQU4.CME [CBV][M] 1 Min #6 | StartDateTimeForLoadingOrderFills: 2024-06-16 17:00:00 2024-07-16 08:23:40.412 | NQU4.CME [CBV][M] 1 Min #6 | Chart data loading complete. 2024-07-16 08:23:40.494 | NQU4.CME [CBV][M] 30 Min #14 | StartDateTimeForLoadingOrderFills: 2024-07-15 17:00:00 2024-07-16 08:23:40.511 | NQU4.CME [CBV][M] 30 Min #14 | Chart data loading complete. 2024-07-16 08:23:40.511 | NQM4.CME [CBV][M] 1 Min #6 | StartDateTimeForLoadingOrderFills: 2024-05-22 17:00:00 2024-07-16 08:23:40.585 | NQM4.CME [CBV][M] 1 Min #6 | Chart data loading complete. 2024-07-16 08:23:40.681 | NQU4.CME [CBV][M] 5 Min #1 | StartDateTimeForLoadingOrderFills: 2024-07-15 17:00:00 2024-07-16 08:23:40.720 | NQU4.CME [CBV][M] 5 Min #1 | Chart data loading complete. 2024-07-16 08:23:40.895 | NQU4.CME [CBV][M] 5.50 Range #15 | StartDateTimeForLoadingOrderFills: 2024-06-16 17:00:00 2024-07-16 08:23:40.908 | NQU4.CME [CBV][M] 5.50 Range #15 | Chart data loading complete. 2024-07-16 08:23:40.943 | NQU4.CME [CBV][M] 5.50 Range #15 | Reloading chart. 2024-07-16 08:23:42.206 | Chart #4 has tagged chart #6 for full recalculation. Chartbook: aubrey.Cht 2024-07-16 08:23:42.276 | DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. 2024-07-16 08:23:42.276 | DTC Client socket (1) | CloseSocket call. 2024-07-16 08:23:42.276 | DTC Client socket (1) | Closed. 2024-07-16 08:23:42.276 | Rithmic Direct - DTC | Failed connections: 2 2024-07-16 08:23:42.276 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 08:23:42.276 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 08:23:42.300 | DTC Client socket (0) | CloseSocket call. 2024-07-16 08:23:42.300 | Rithmic Direct - DTC | Disconnected. 2024-07-16 08:23:42.300 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 08:23:42.887 | NQU4.CME [CBV][M] 5.50 Range #15 | StartDateTimeForLoadingOrderFills: 2024-06-16 17:00:00 2024-07-16 08:23:42.908 | NQU4.CME [CBV][M] 5.50 Range #15 | Chart data loading complete. 2024-07-16 08:23:43.233 | Chart #4 has tagged chart #6 for full recalculation. Chartbook: aubreyES.Cht 2024-07-16 08:23:44.197 | NQM4.CME [CBV] 15 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. 2024-07-16 08:23:44.197 | NQM4.CME [CBV] 15 Min #2 | Reloading chart. 2024-07-16 08:23:44.227 | NQM4.CME [CBV] 60 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. 2024-07-16 08:23:44.227 | NQM4.CME [CBV] 60 Min #3 | Reloading chart. 2024-07-16 08:23:44.638 | NQM4.CME [CBV][M] 5 Min #1 | StartDateTimeForLoadingOrderFills: 2024-06-20 17:00:00 2024-07-16 08:23:44.739 | NQM4.CME [CBV][M] 5 Min #1 | Chart data loading complete. 2024-07-16 08:23:46.300 | 2024-07-16 08:23:46.300 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 08:23:46.300 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2024-07-16 08:23:46.300 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2024-07-16 08:23:46.300 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-07-16 08:23:46.300 | DTC Client socket (1) | New receive buffer size: 0 2024-07-16 08:23:46.300 | DTC Client socket (1) | Connecting to IP: 208.91.197.27. 2024-07-16 08:23:47.196 | NQM4.CME [CBV] 15 Min #2 | Reloading chart. 2024-07-16 08:23:47.227 | NQM4.CME [CBV] 60 Min #3 | Reloading chart. 2024-07-16 08:23:48.071 | NQM4.CME [CBV] 15 Min #2 | Chart data loading complete. 2024-07-16 08:23:48.140 | NQM4.CME [CBV] 60 Min #3 | Chart data loading complete. 2024-07-16 08:23:48.140 | NQM4.CME [CBV][M] 1 Min #6 | Performing a full recalculation because it has been tagged. Chartbook: aubreyES.Cht 2024-07-16 08:23:48.210 | Chart #6 has tagged chart #3 for full recalculation. Chartbook: aubreyES.Cht 2024-07-16 08:23:49.756 | NQU4.CME [CBV][M] 60 Min #3 | StartDateTimeForLoadingOrderFills: 2024-07-15 17:00:00 2024-07-16 08:23:49.842 | NQU4.CME [CBV][M] 60 Min #3 | Chart data loading complete. 2024-07-16 08:23:49.981 | NQU4.CME [CBV][M] 1 Min #6 | Performing a full recalculation because it has been tagged. Chartbook: aubrey.Cht 2024-07-16 08:23:49.997 | DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. 2024-07-16 08:23:50.052 | Chart #6 has tagged chart #3 for full recalculation. Chartbook: aubrey.Cht 2024-07-16 08:23:50.056 | DTC Client socket (1) | CloseSocket call. 2024-07-16 08:23:50.056 | Rithmic Direct - DTC | Failed connections: 3 2024-07-16 08:23:50.056 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 08:23:50.056 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 08:23:50.056 | DTC Client socket (1) | Closed. 2024-07-16 08:23:50.061 | NQU4.CME [CBV][M] 60 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: aubrey.Cht 2024-07-16 08:23:50.144 | DTC Client socket (0) | CloseSocket call. 2024-07-16 08:23:50.144 | Rithmic Direct - DTC | Disconnected. 2024-07-16 08:23:50.144 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 08:23:50.226 | NQM4.CME [CBV][M] 60 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: aubreyES.Cht 2024-07-16 08:23:54.145 | 2024-07-16 08:23:54.145 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 08:23:54.145 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2024-07-16 08:23:54.145 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2024-07-16 08:23:54.146 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-07-16 08:23:54.146 | DTC Client socket (1) | New receive buffer size: 0 2024-07-16 08:23:54.146 | DTC Client socket (1) | Connecting to IP: 208.91.197.27. 2024-07-16 08:23:56.375 | DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. 2024-07-16 08:23:56.375 | DTC Client socket (1) | CloseSocket call. 2024-07-16 08:23:56.375 | Rithmic Direct - DTC | Failed connections: 4 2024-07-16 08:23:56.375 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 08:23:56.375 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 08:23:56.375 | DTC Client socket (1) | Closed. 2024-07-16 08:23:56.397 | DTC Client socket (0) | CloseSocket call. 2024-07-16 08:23:56.397 | Rithmic Direct - DTC | Disconnected. 2024-07-16 08:23:56.398 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 08:24:00.390 | 2024-07-16 08:24:00.391 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 08:24:00.391 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2024-07-16 08:24:00.391 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2024-07-16 08:24:00.395 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-07-16 08:24:00.395 | DTC Client socket (1) | New receive buffer size: 0 2024-07-16 08:24:00.395 | DTC Client socket (1) | Connecting to IP: 208.91.197.27. 2024-07-16 08:24:02.609 | DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. 2024-07-16 08:24:02.609 | DTC Client socket (1) | CloseSocket call. 2024-07-16 08:24:02.610 | Rithmic Direct - DTC | Failed connections: 5 2024-07-16 08:24:02.610 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 08:24:02.610 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 08:24:02.610 | DTC Client socket (1) | Closed. 2024-07-16 08:24:02.631 | DTC Client socket (0) | CloseSocket call. 2024-07-16 08:24:02.631 | Rithmic Direct - DTC | Disconnected. 2024-07-16 08:24:02.631 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 08:24:06.627 | 2024-07-16 08:24:06.627 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 08:24:06.627 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2024-07-16 08:24:06.627 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2024-07-16 08:24:06.627 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-07-16 08:24:06.627 | DTC Client socket (1) | New receive buffer size: 0 2024-07-16 08:24:06.627 | DTC Client socket (1) | Connecting to IP: 208.91.197.27. 2024-07-16 08:24:08.857 | DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. 2024-07-16 08:24:08.859 | DTC Client socket (1) | CloseSocket call. 2024-07-16 08:24:08.859 | Rithmic Direct - DTC | Failed connections: 6 2024-07-16 08:24:08.859 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 08:24:08.859 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 08:24:08.859 | DTC Client socket (1) | Closed. 2024-07-16 08:24:08.875 | DTC Client socket (0) | CloseSocket call. 2024-07-16 08:24:08.875 | Rithmic Direct - DTC | Disconnected. 2024-07-16 08:24:08.875 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 08:24:12.893 | 2024-07-16 08:24:12.893 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 08:24:12.893 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2024-07-16 08:24:12.893 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2024-07-16 08:24:12.894 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-07-16 08:24:12.894 | DTC Client socket (1) | New receive buffer size: 0 2024-07-16 08:24:12.894 | DTC Client socket (1) | Connecting to IP: 208.91.197.27. 2024-07-16 08:24:15.105 | DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. 2024-07-16 08:24:15.105 | DTC Client socket (1) | CloseSocket call. 2024-07-16 08:24:15.105 | DTC Client socket (1) | Closed. 2024-07-16 08:24:15.105 | Rithmic Direct - DTC | Failed connections: 7 2024-07-16 08:24:15.105 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 08:24:15.105 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 08:24:15.128 | DTC Client socket (0) | CloseSocket call. 2024-07-16 08:24:15.128 | Rithmic Direct - DTC | Disconnected. 2024-07-16 08:24:15.128 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 08:24:19.144 | 2024-07-16 08:24:19.145 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-16 08:24:19.145 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2024-07-16 08:24:19.145 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2024-07-16 08:24:19.149 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-07-16 08:24:19.149 | DTC Client socket (1) | New receive buffer size: 0 2024-07-16 08:24:19.149 | DTC Client socket (1) | Connecting to IP: 208.91.197.27. 2024-07-16 08:24:21.376 | DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. 2024-07-16 08:24:21.376 | DTC Client socket (1) | CloseSocket call. 2024-07-16 08:24:21.377 | DTC Client socket (1) | Closed. 2024-07-16 08:24:21.377 | Rithmic Direct - DTC | Failed connections: 8 2024-07-16 08:24:21.377 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-16 08:24:21.377 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 08:24:21.396 | DTC Client socket (0) | CloseSocket call. 2024-07-16 08:24:21.396 | Rithmic Direct - DTC | Disconnected. 2024-07-16 08:24:21.396 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-16 08:24:25.380 | File >> Disconnect selected. 2024-07-16 08:24:25.380 | DTC Client socket (0) | CloseSocket call. 2024-07-16 08:24:25.380 | Rithmic Direct - DTC | Disconnected. 2024-07-16 08:24:39.170 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. 2024-07-16 08:24:39.170 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | New receive buffer size: 0 2024-07-16 08:24:39.170 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Connecting to IP: 216.66.0.130. 2024-07-16 08:24:39.630 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | CloseSocket call. 2024-07-16 08:24:39.630 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. 2024-07-16 08:24:39.665 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. 2024-07-16 08:24:39.665 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Closed. 2024-07-16 08:25:40.016 | The message log has been sent to support. 2024-07-16 08:25:40.017 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. 2024-07-16 08:25:40.017 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 0 2024-07-16 08:25:40.017 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 64.158.105.204. 2024-07-16 08:25:40.492 | The Message Log was sent. Result: Message Log received. 2024-07-16 08:25:40.742 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. 2024-07-16 08:25:40.742 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-07-16 08:25:40.815 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-07-16 08:25:40.815 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. |
| [2024-07-16 14:24:35] |
| User385647 - Posts: 3 |
|
I've tried disable my firewalls and also allowing a specific exception for port 50528 but no luck so far.
|
| [2024-07-16 14:43:04] |
| Laupy2022 - Posts: 2 |
|
Same issue, also tried to donwload new Sierra version. Didn't help
|
| [2024-07-16 14:59:39] |
| Sierra_Chart Engineering - Posts: 17154 |
|
We looked into this, and we cannot reproduce any connectivity issue to Rithmic. We are putting out a new release with additional logging. For now we want you to restart Sierra Chart because it looks as though Rithmic has changed port numbers. The only way to immediately get the new port numbers is to restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-16 15:00:08
|
| [2024-07-16 15:27:51] |
| raheemrazzak - Posts: 41 |
|
same issue tried to restart sierrachart as well but no fix.
|
| [2024-07-16 15:32:44] |
| Sierra_Chart Engineering - Posts: 17154 |
|
We want you to update Sierra Chart. You are running an older version. Instructions: Software Download: Fast Update And if there still is a problem we will need to get the Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-16 15:33:00
|
| [2024-07-16 16:19:21] |
| User385647 - Posts: 3 |
|
I updated Sierra Chart and restarted it several times (along with restarting my computer) and eventually it was able to connect. I'm not sure what exactly fixed it, but for now I do have firewalls disabled. EDIT: I re-enabled Windows firewall and also removed the manual exceptions for Port 50528 and it is successfully connecting for now. Date Time Of Last Edit: 2024-07-16 16:23:13
|
| [2024-07-16 17:08:31] |
| Sierra_Chart Engineering - Posts: 17154 |
|
For the solution, refer to post #4 here: Notice: Internet Connectivity Issues for Some Users Affecting Rithmic/Denali Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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