Support Board
Date/Time: Sun, 24 Nov 2024 06:20:28 +0000
delayed data feed not downloading.
View Count: 253
| [2024-06-17 08:22:44] |
| User524690 - Posts: 4 |
|
I have gone through all the steps in the previous locked thread for the delayed data download issue, however this is still not updating. updated to the latest sierra chart (2646), in the current symbol for CME and deleted and downloaded the historical data but nothing is feeding through and in global settings is all set correctly. Please help (i have sent a message log as well) Thanks |
| [2024-06-17 09:10:23] |
| Sierra_Chart Engineering - Posts: 17154 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-17 09:44:31] |
| User524690 - Posts: 4 |
|
This disconnect/reconnect has fixed the issue. Thank you so much
|
| [2024-06-17 12:22:30] |
| Sierra_Chart Engineering - Posts: 17154 |
|
Ok let us know if there are any other issues. Could be a network connectivity issue. We see you are in Thailand. This will all be resolved, we expect by Monday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-17 12:46:08] |
| Sierra_Chart Engineering - Posts: 17154 |
|
The problem could also be what is explained here: Delayed Exchange Data Feed: Explanation of Behavior Delayed Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-17 15:28:35] |
| User524690 - Posts: 4 |
|
Hi Team, I am still having issues with the data not downloading the historical data for symbol ESU24-CME I have waited and then it gets stuck on Downloading Continuous Contract Data I have restarted, disconnected for numerous symbols, but I'm having issues with the CME historical data, some intraday data is coming through. Please see below message log copy: 2024-06-17 15:15:27.556 | Software version: 2646 64-bit 2024-06-17 15:15:27.556 | Primary Thread ID: 4288 2024-06-17 15:15:27.556 | Usage end date: 2024-07-04 2024-06-17 15:15:27.556 | Enabled for: Advanced Features 2. 2024-06-17 15:15:27.556 | Enabled for: Sierra Chart Historical Data Service. 2024-06-17 15:15:27.556 | Enabled for: Delayed Denali Exchange Data Feed. 2024-06-17 15:15:27.556 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-06-17 15:15:27.556 | Current selected Data/Trading service: SC Data - All Services 2024-06-17 15:15:27.556 | Custom symbol settings values: enabled 2024-06-17 15:15:27.556 | Chart Update Interval: 400 2024-06-17 15:15:27.556 | Intraday Data Storage Time Unit: 1 2024-06-17 15:15:27.556 | Time Zone: +00:00:00 (UTC+00) 2024-06-17 15:15:27.556 | 2024-06-17 15:15:27 Local computer time in UTC 2024-06-17 15:15:27.556 | 2024-06-17 15:15:27 Local computer time in SC Time Zone 2024-06-17 15:15:27.556 | 2024-06-17 15:02:22 Server time in UTC 2024-06-17 15:15:27.556 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-06-17 15:15:27.556 | Program path: C:\SierraChart\ 2024-06-17 15:15:27.556 | Data Files path: C:\SierraChart\Data\ 2024-06-17 15:15:27.556 | OS Version Number: 10.0 2024-06-17 15:15:27.556 | Locale Setting: C 2024-06-17 15:15:27.556 | DLLs: UserContributedStudies_64.dll 2024-06-17 15:15:27.556 | Allowed protected custom studies: 2024-06-17 15:15:27.556 | Crash reporter started: true 2024-06-17 15:15:27.556 | 2024-06-17 15:15:42.534 | Saved Chartbook: ExampleChartbook.cht. Time: 0.0029 seconds. 2024-06-17 15:15:42.541 | Saved Chartbook: Chartbook3.Cht. Time: 0.0001 seconds. 2024-06-17 15:15:42.568 | Saved Chartbook: G7FX_STAGE3VWAPMARKETPROFILECUMULATIVEDELTACHARTBOOK_updatedJan2023-230106-183807.Cht. Time: 0.0159 seconds. 2024-06-17 15:15:42.579 | Saved Chartbook: G7FX_STAGE3ESONLYFORLAPTOPVWAPMARKETPROFILECUMULATIVEDELTACHARTBOOK_updatedJan2023-230106-183807 (1).Cht. Time: 0.0010 seconds. 2024-06-17 15:16:18.914 | ESU24-CME Daily #1 | Reloading chart. 2024-06-17 15:16:18.928 | ESU24-CME Daily #1 | Chart data loading complete. 2024-06-17 15:16:19.730 | Starting DelayedDownloadMonitoringTimer 2024-06-17 15:16:19.730 | Starting HDTimeoutTimer 2024-06-17 15:16:19.731 | Added historical Daily data request for ESU24-CME to the queue. 2024-06-17 15:16:19.732 | Triggering next historical data download in queue. 2024-06-17 15:16:19.733 | HD Request # 5 | Downloading Historical Daily chart data for ESU24-CME. Starting date: 2024-06-12. Service: scdataallservices 2024-06-17 15:16:20.973 | HD Request # 5 | Requesting historical Daily data for ESU24 starting at 2024-06-11. SC External HD service. 2024-06-17 15:16:21.981 | HD Request # 5 | Receiving historical Daily data for ESU24-CME starting at 2024-06-12. 2024-06-17 15:16:21.981 | HD Request # 5 | Writing historical Daily data to the file ESU24-CME.dly. 2024-06-17 15:16:21.985 | HD Request # 5 | Bytes received: 240 2024-06-17 15:16:21.985 | HD Request # 5 | Received 4 Daily data records from 2024-06-12 00:00:00 to 2024-06-14 00:00:00 (3.0 days) and wrote 3 records for ESU24-CME 2024-06-17 15:16:21.985 | HD Request # 5 | Completion time: 2s. 2024-06-17 15:16:21.985 | HD Request # 5 | Daily data download complete for ESU24-CME. Unique request ID: 56 2024-06-17 15:16:21.985 | Removing historical data download ID 56. 2024-06-17 15:16:21.985 | 2024-06-17 15:16:21.985 | No download requests in the queue to start downloads for. 2024-06-17 15:16:22.171 | ESU24-CME[M] Daily #1 | Reloading chart. 2024-06-17 15:16:22.186 | ESU24-CME[M] Daily #1 | Chart data loading complete. 2024-06-17 15:16:43.831 | File >> Disconnect selected. 2024-06-17 15:16:43.831 | SC Data with Depth | Waiting for socket receive thread to end 2024-06-17 15:16:43.832 | DTC Client socket (1) | CloseSocket call. 2024-06-17 15:16:43.832 | DTC Client socket (1) | Max send buffers used during socket life: 4 2024-06-17 15:16:43.832 | DTC Client socket (1) | Max send buffer size during socket life: 926 2024-06-17 15:16:43.832 | SC Data with Depth | Disconnected from the server. 2024-06-17 15:16:43.832 | Delayed Data Feed | Waiting for socket receive thread to end 2024-06-17 15:16:43.832 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-17 15:16:43.832 | DTC Client socket (6) | CloseSocket call. 2024-06-17 15:16:43.832 | DTC Client socket (6) | Max send buffers used during socket life: 4 2024-06-17 15:16:43.832 | DTC Client socket (6) | Max send buffer size during socket life: 624 2024-06-17 15:16:43.832 | DTC Client socket (6) | Shutdown started. Waiting for graceful close. 2024-06-17 15:16:43.832 | Delayed Data Feed | Disconnected from the server. 2024-06-17 15:16:43.832 | Delayed Data Feed | Waiting for socket receive thread to end 2024-06-17 15:16:43.832 | DTC Client socket (3) | CloseSocket call. 2024-06-17 15:16:43.832 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-06-17 15:16:43.832 | Delayed Data Feed | Disconnected from the server. 2024-06-17 15:16:43.832 | Delayed Data Feed | Waiting for socket receive thread to end 2024-06-17 15:16:43.833 | DTC Client socket (5) | CloseSocket call. 2024-06-17 15:16:43.833 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2024-06-17 15:16:43.833 | Delayed Data Feed | Disconnected from the server. 2024-06-17 15:16:43.833 | SC Data - All Services | Disconnected. 2024-06-17 15:16:43.833 | Canceling queued historical data download request for ESU24-CME Intraday data. 2024-06-17 15:16:43.833 | Removing historical data download ID 4. 2024-06-17 15:16:43.833 | Real-time Intraday chart data file updates started for ESU24-CME 2024-06-17 15:16:43.834 | Opened cached Intraday file: C:\SierraChart\Data\ESU24-CME.scid. Thread ID: 4288 2024-06-17 15:16:43.834 | Intraday chart data file opened for ESU24-CME 2024-06-17 15:16:43.834 | Canceling queued historical data download request for SPX500 Daily data. 2024-06-17 15:16:43.834 | Removing historical data download ID 5. 2024-06-17 15:16:43.834 | Canceling queued historical data download request for EURUSD Intraday data. 2024-06-17 15:16:43.834 | Removing historical data download ID 6. 2024-06-17 15:16:43.834 | Real-time Intraday chart data file updates started for EURUSD 2024-06-17 15:16:43.841 | Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 4288 2024-06-17 15:16:43.841 | Intraday chart data file opened for EURUSD 2024-06-17 15:16:43.841 | Canceling queued historical data download request for AAPL-NQTV Intraday data. 2024-06-17 15:16:43.841 | Removing historical data download ID 7. 2024-06-17 15:16:43.841 | Real-time Intraday chart data file updates started for AAPL-NQTV 2024-06-17 15:16:43.842 | Opened cached Intraday file: C:\SierraChart\Data\AAPL-NQTV.scid. Thread ID: 4288 2024-06-17 15:16:43.842 | Intraday chart data file opened for AAPL-NQTV 2024-06-17 15:16:43.842 | Canceling queued historical data download request for SPY Intraday data. 2024-06-17 15:16:43.842 | Removing historical data download ID 8. 2024-06-17 15:16:43.842 | Real-time Intraday chart data file updates started for SPY 2024-06-17 15:16:43.843 | Opened cached Intraday file: C:\SierraChart\Data\SPY.scid. Thread ID: 4288 2024-06-17 15:16:43.843 | Intraday chart data file opened for SPY 2024-06-17 15:16:43.843 | Canceling queued historical data download request for CLN23-NYMEX Intraday data. 2024-06-17 15:16:43.843 | Removing historical data download ID 9. 2024-06-17 15:16:43.843 | Mapping CLN23-NYMEX to CLN23. Service code: nymex 2024-06-17 15:16:43.844 | Real-time Intraday chart data file updates started for CLN23-NYMEX 2024-06-17 15:16:43.845 | Opened cached Intraday file: C:\SierraChart\Data\CLN23-NYMEX.scid. Thread ID: 4288 2024-06-17 15:16:43.845 | Intraday chart data file opened for CLN23-NYMEX 2024-06-17 15:16:43.845 | Canceling queued historical data download request for CLQ23-NYMEX Intraday data. 2024-06-17 15:16:43.845 | Removing historical data download ID 10. 2024-06-17 15:16:43.845 | Mapping CLQ23-NYMEX to CLQ23. Service code: nymex 2024-06-17 15:16:43.845 | Real-time Intraday chart data file updates started for CLQ23-NYMEX 2024-06-17 15:16:43.846 | Opened cached Intraday file: C:\SierraChart\Data\CLQ23-NYMEX.scid. Thread ID: 4288 2024-06-17 15:16:43.846 | Intraday chart data file opened for CLQ23-NYMEX 2024-06-17 15:16:43.846 | Canceling queued historical data download request for CLU23-NYMEX Intraday data. 2024-06-17 15:16:43.846 | Removing historical data download ID 11. 2024-06-17 15:16:43.846 | Mapping CLU23-NYMEX to CLU23. Service code: nymex 2024-06-17 15:16:43.846 | Real-time Intraday chart data file updates started for CLU23-NYMEX 2024-06-17 15:16:43.847 | Opened cached Intraday file: C:\SierraChart\Data\CLU23-NYMEX.scid. Thread ID: 4288 2024-06-17 15:16:43.847 | Intraday chart data file opened for CLU23-NYMEX 2024-06-17 15:16:43.847 | Canceling queued historical data download request for CLV23-NYMEX Intraday data. 2024-06-17 15:16:43.847 | Removing historical data download ID 12. 2024-06-17 15:16:43.847 | Mapping CLV23-NYMEX to CLV23. Service code: nymex 2024-06-17 15:16:43.847 | Real-time Intraday chart data file updates started for CLV23-NYMEX 2024-06-17 15:16:43.848 | Opened cached Intraday file: C:\SierraChart\Data\CLV23-NYMEX.scid. Thread ID: 4288 2024-06-17 15:16:43.848 | Intraday chart data file opened for CLV23-NYMEX 2024-06-17 15:16:43.848 | Canceling queued historical data download request for CLX23-NYMEX Intraday data. 2024-06-17 15:16:43.848 | Removing historical data download ID 13. 2024-06-17 15:16:43.848 | Mapping CLX23-NYMEX to CLX23. Service code: nymex 2024-06-17 15:16:43.848 | Real-time Intraday chart data file updates started for CLX23-NYMEX 2024-06-17 15:16:43.849 | Opened cached Intraday file: C:\SierraChart\Data\CLX23-NYMEX.scid. Thread ID: 4288 2024-06-17 15:16:43.849 | Intraday chart data file opened for CLX23-NYMEX 2024-06-17 15:16:43.849 | Canceling queued historical data download request for CLZ23-NYMEX Intraday data. 2024-06-17 15:16:43.849 | Removing historical data download ID 14. 2024-06-17 15:16:43.849 | Mapping CLZ23-NYMEX to CLZ23. Service code: nymex 2024-06-17 15:16:43.850 | Real-time Intraday chart data file updates started for CLZ23-NYMEX 2024-06-17 15:16:43.851 | Opened cached Intraday file: C:\SierraChart\Data\CLZ23-NYMEX.scid. Thread ID: 4288 2024-06-17 15:16:43.851 | Intraday chart data file opened for CLZ23-NYMEX 2024-06-17 15:16:43.851 | Canceling queued historical data download request for CLF24-NYMEX Intraday data. 2024-06-17 15:16:43.851 | Removing historical data download ID 15. 2024-06-17 15:16:43.851 | Mapping CLF24-NYMEX to CLF24. Service code: nymex 2024-06-17 15:16:43.851 | Real-time Intraday chart data file updates started for CLF24-NYMEX 2024-06-17 15:16:43.851 | Opened cached Intraday file: C:\SierraChart\Data\CLF24-NYMEX.scid. Thread ID: 4288 2024-06-17 15:16:43.852 | Intraday chart data file opened for CLF24-NYMEX 2024-06-17 15:16:43.852 | Canceling queued historical data download request for CLG24-NYMEX Intraday data. 2024-06-17 15:16:43.852 | Removing historical data download ID 16. 2024-06-17 15:16:43.852 | Mapping CLG24-NYMEX to CLG24. Service code: nymex 2024-06-17 15:16:43.852 | Real-time Intraday chart data file updates started for CLG24-NYMEX 2024-06-17 15:16:43.853 | Opened cached Intraday file: C:\SierraChart\Data\CLG24-NYMEX.scid. Thread ID: 4288 2024-06-17 15:16:43.853 | Intraday chart data file opened for CLG24-NYMEX 2024-06-17 15:16:43.853 | Canceling queued historical data download request for CLH24-NYMEX Intraday data. 2024-06-17 15:16:43.853 | Removing historical data download ID 17. 2024-06-17 15:16:43.853 | Mapping CLH24-NYMEX to CLH24. Service code: nymex 2024-06-17 15:16:43.853 | Real-time Intraday chart data file updates started for CLH24-NYMEX 2024-06-17 15:16:43.854 | Opened cached Intraday file: C:\SierraChart\Data\CLH24-NYMEX.scid. Thread ID: 4288 2024-06-17 15:16:43.854 | Intraday chart data file opened for CLH24-NYMEX 2024-06-17 15:16:43.854 | Canceling queued historical data download request for CLJ24-NYMEX Intraday data. 2024-06-17 15:16:43.854 | Removing historical data download ID 18. 2024-06-17 15:16:43.854 | Mapping CLJ24-NYMEX to CLJ24. Service code: nymex 2024-06-17 15:16:43.854 | Real-time Intraday chart data file updates started for CLJ24-NYMEX 2024-06-17 15:16:43.855 | Opened cached Intraday file: C:\SierraChart\Data\CLJ24-NYMEX.scid. Thread ID: 4288 2024-06-17 15:16:43.855 | Intraday chart data file opened for CLJ24-NYMEX 2024-06-17 15:16:43.855 | Canceling queued historical data download request for CLK24-NYMEX Intraday data. 2024-06-17 15:16:43.855 | Removing historical data download ID 19. 2024-06-17 15:16:43.855 | Mapping CLK24-NYMEX to CLK24. Service code: nymex 2024-06-17 15:16:43.855 | Real-time Intraday chart data file updates started for CLK24-NYMEX 2024-06-17 15:16:43.856 | Opened cached Intraday file: C:\SierraChart\Data\CLK24-NYMEX.scid. Thread ID: 4288 2024-06-17 15:16:43.856 | Intraday chart data file opened for CLK24-NYMEX 2024-06-17 15:16:43.856 | Canceling queued historical data download request for CLM24-NYMEX Intraday data. 2024-06-17 15:16:43.856 | Removing historical data download ID 20. 2024-06-17 15:16:43.856 | Mapping CLM24-NYMEX to CLM24. Service code: nymex 2024-06-17 15:16:43.856 | Real-time Intraday chart data file updates started for CLM24-NYMEX 2024-06-17 15:16:43.857 | Opened cached Intraday file: C:\SierraChart\Data\CLM24-NYMEX.scid. Thread ID: 4288 2024-06-17 15:16:43.857 | Intraday chart data file opened for CLM24-NYMEX 2024-06-17 15:16:43.857 | Canceling queued historical data download request for CLN24-NYMEX Intraday data. 2024-06-17 15:16:43.857 | Removing historical data download ID 21. 2024-06-17 15:16:43.857 | Real-time Intraday chart data file updates started for CLN24-NYMEX 2024-06-17 15:16:43.858 | Opened cached Intraday file: C:\SierraChart\Data\CLN24-NYMEX.scid. Thread ID: 4288 2024-06-17 15:16:43.858 | Intraday chart data file opened for CLN24-NYMEX 2024-06-17 15:16:43.858 | Canceling queued historical data download request for CLQ24-NYMEX Intraday data. 2024-06-17 15:16:43.858 | Removing historical data download ID 22. 2024-06-17 15:16:43.858 | Real-time Intraday chart data file updates started for CLq24-NYMEX 2024-06-17 15:16:43.865 | Opened cached Intraday file: C:\SierraChart\Data\CLq24-NYMEX.scid. Thread ID: 4288 2024-06-17 15:16:43.865 | Intraday chart data file opened for CLq24-NYMEX 2024-06-17 15:16:43.865 | Canceling queued historical data download request for 6EU23-CME Intraday data. 2024-06-17 15:16:43.865 | Removing historical data download ID 23. 2024-06-17 15:16:43.866 | Mapping 6EU23-CME to 6EU23. Service code: cme 2024-06-17 15:16:43.867 | Real-time Intraday chart data file updates started for 6EU23-CME 2024-06-17 15:16:43.868 | Opened cached Intraday file: C:\SierraChart\Data\6EU23-CME.scid. Thread ID: 4288 2024-06-17 15:16:43.868 | Intraday chart data file opened for 6EU23-CME 2024-06-17 15:16:43.868 | Canceling queued historical data download request for 6EZ23-CME Intraday data. 2024-06-17 15:16:43.868 | Removing historical data download ID 24. 2024-06-17 15:16:43.868 | Mapping 6EZ23-CME to 6EZ23. Service code: cme 2024-06-17 15:16:43.868 | Real-time Intraday chart data file updates started for 6EZ23-CME 2024-06-17 15:16:43.869 | Opened cached Intraday file: C:\SierraChart\Data\6EZ23-CME.scid. Thread ID: 4288 2024-06-17 15:16:43.869 | Intraday chart data file opened for 6EZ23-CME 2024-06-17 15:16:43.869 | Canceling queued historical data download request for 6EH24-CME Intraday data. 2024-06-17 15:16:43.869 | Removing historical data download ID 25. 2024-06-17 15:16:43.869 | Mapping 6EH24-CME to 6EH24. Service code: cme 2024-06-17 15:16:43.869 | Real-time Intraday chart data file updates started for 6EH24-CME 2024-06-17 15:16:43.870 | Opened cached Intraday file: C:\SierraChart\Data\6EH24-CME.scid. Thread ID: 4288 2024-06-17 15:16:43.870 | Intraday chart data file opened for 6EH24-CME 2024-06-17 15:16:43.870 | Canceling queued historical data download request for 6EM24-CME Intraday data. 2024-06-17 15:16:43.870 | Removing historical data download ID 26. 2024-06-17 15:16:43.870 | Real-time Intraday chart data file updates started for 6EM24-cme 2024-06-17 15:16:43.871 | Opened cached Intraday file: C:\SierraChart\Data\6EM24-cme.scid. Thread ID: 4288 2024-06-17 15:16:43.871 | Intraday chart data file opened for 6EM24-cme 2024-06-17 15:16:43.871 | Canceling queued historical data download request for 6EU24-CME Intraday data. 2024-06-17 15:16:43.871 | Removing historical data download ID 27. 2024-06-17 15:16:43.871 | Real-time Intraday chart data file updates started for 6Eu24-cme 2024-06-17 15:16:43.877 | Opened cached Intraday file: C:\SierraChart\Data\6Eu24-cme.scid. Thread ID: 4288 2024-06-17 15:16:43.877 | Intraday chart data file opened for 6Eu24-cme 2024-06-17 15:16:43.877 | Canceling queued historical data download request for 6AU23-CME Intraday data. 2024-06-17 15:16:43.877 | Removing historical data download ID 28. 2024-06-17 15:16:43.877 | Mapping 6AU23-CME to 6AU23. Service code: cme 2024-06-17 15:16:43.877 | Real-time Intraday chart data file updates started for 6AU23-CME 2024-06-17 15:16:43.878 | Opened cached Intraday file: C:\SierraChart\Data\6AU23-CME.scid. Thread ID: 4288 2024-06-17 15:16:43.878 | Intraday chart data file opened for 6AU23-CME 2024-06-17 15:16:43.878 | Canceling queued historical data download request for 6AZ23-CME Intraday data. 2024-06-17 15:16:43.878 | Removing historical data download ID 29. 2024-06-17 15:16:43.879 | Mapping 6AZ23-CME to 6AZ23. Service code: cme 2024-06-17 15:16:43.879 | Real-time Intraday chart data file updates started for 6AZ23-CME 2024-06-17 15:16:43.880 | Opened cached Intraday file: C:\SierraChart\Data\6AZ23-CME.scid. Thread ID: 4288 2024-06-17 15:16:43.880 | Intraday chart data file opened for 6AZ23-CME 2024-06-17 15:16:43.880 | Canceling queued historical data download request for 6AH24-CME Intraday data. 2024-06-17 15:16:43.880 | Removing historical data download ID 30. 2024-06-17 15:16:43.880 | Mapping 6AH24-CME to 6AH24. Service code: cme 2024-06-17 15:16:43.880 | Real-time Intraday chart data file updates started for 6AH24-CME 2024-06-17 15:16:43.881 | Opened cached Intraday file: C:\SierraChart\Data\6AH24-CME.scid. Thread ID: 4288 2024-06-17 15:16:43.881 | Intraday chart data file opened for 6AH24-CME 2024-06-17 15:16:43.881 | Canceling queued historical data download request for 6AM24-CME Intraday data. 2024-06-17 15:16:43.881 | Removing historical data download ID 31. 2024-06-17 15:16:43.881 | Mapping 6AM24-CME to 6AM24. Service code: cme 2024-06-17 15:16:43.882 | Real-time Intraday chart data file updates started for 6AM24-CME 2024-06-17 15:16:43.884 | Opened cached Intraday file: C:\SierraChart\Data\6AM24-CME.scid. Thread ID: 4288 2024-06-17 15:16:43.884 | Intraday chart data file opened for 6AM24-CME 2024-06-17 15:16:43.884 | Canceling queued historical data download request for 6AU24-CME Intraday data. 2024-06-17 15:16:43.884 | Removing historical data download ID 32. 2024-06-17 15:16:43.884 | Real-time Intraday chart data file updates started for 6Au24-cme 2024-06-17 15:16:43.891 | Opened cached Intraday file: C:\SierraChart\Data\6Au24-cme.scid. Thread ID: 4288 2024-06-17 15:16:43.891 | Intraday chart data file opened for 6Au24-cme 2024-06-17 15:16:43.891 | Canceling queued historical data download request for 6BU23-CME Intraday data. 2024-06-17 15:16:43.891 | Removing historical data download ID 33. 2024-06-17 15:16:43.891 | Mapping 6BU23-CME to 6BU23. Service code: cme 2024-06-17 15:16:43.891 | Real-time Intraday chart data file updates started for 6BU23-CME 2024-06-17 15:16:43.892 | Opened cached Intraday file: C:\SierraChart\Data\6BU23-CME.scid. Thread ID: 4288 2024-06-17 15:16:43.892 | Intraday chart data file opened for 6BU23-CME 2024-06-17 15:16:43.892 | Canceling queued historical data download request for 6BZ23-CME Intraday data. 2024-06-17 15:16:43.892 | Removing historical data download ID 34. 2024-06-17 15:16:43.892 | Mapping 6BZ23-CME to 6BZ23. Service code: cme 2024-06-17 15:16:43.892 | Real-time Intraday chart data file updates started for 6BZ23-CME 2024-06-17 15:16:43.893 | Opened cached Intraday file: C:\SierraChart\Data\6BZ23-CME.scid. Thread ID: 4288 2024-06-17 15:16:43.893 | Intraday chart data file opened for 6BZ23-CME 2024-06-17 15:16:43.893 | Canceling queued historical data download request for 6BH24-CME Intraday data. 2024-06-17 15:16:43.893 | Removing historical data download ID 35. 2024-06-17 15:16:43.893 | Mapping 6BH24-CME to 6BH24. Service code: cme 2024-06-17 15:16:43.894 | Real-time Intraday chart data file updates started for 6BH24-CME 2024-06-17 15:16:43.895 | Opened cached Intraday file: C:\SierraChart\Data\6BH24-CME.scid. Thread ID: 4288 2024-06-17 15:16:43.895 | Intraday chart data file opened for 6BH24-CME 2024-06-17 15:16:43.895 | Canceling queued historical data download request for 6BM24-CME Intraday data. 2024-06-17 15:16:43.895 | Removing historical data download ID 36. 2024-06-17 15:16:43.895 | Mapping 6BM24-CME to 6BM24. Service code: cme 2024-06-17 15:16:43.895 | Real-time Intraday chart data file updates started for 6BM24-CME 2024-06-17 15:16:43.896 | Opened cached Intraday file: C:\SierraChart\Data\6BM24-CME.scid. Thread ID: 4288 2024-06-17 15:16:43.896 | Intraday chart data file opened for 6BM24-CME 2024-06-17 15:16:43.896 | Canceling queued historical data download request for 6BU24-CME Intraday data. 2024-06-17 15:16:43.896 | Removing historical data download ID 37. 2024-06-17 15:16:43.896 | Real-time Intraday chart data file updates started for 6Bu24-cme 2024-06-17 15:16:43.902 | Opened cached Intraday file: C:\SierraChart\Data\6Bu24-cme.scid. Thread ID: 4288 2024-06-17 15:16:43.902 | Intraday chart data file opened for 6Bu24-cme 2024-06-17 15:16:43.902 | Canceling queued historical data download request for ESU23-CME Intraday data. 2024-06-17 15:16:43.902 | Removing historical data download ID 38. 2024-06-17 15:16:43.902 | Real-time Intraday chart data file updates started for ESU23-CME 2024-06-17 15:16:43.903 | Opened cached Intraday file: C:\SierraChart\Data\ESU23-CME.scid. Thread ID: 4288 2024-06-17 15:16:43.903 | Intraday chart data file opened for ESU23-CME 2024-06-17 15:16:43.903 | Canceling queued historical data download request for ESZ23-CME Intraday data. 2024-06-17 15:16:43.903 | Removing historical data download ID 39. 2024-06-17 15:16:43.903 | Real-time Intraday chart data file updates started for ESZ23-CME 2024-06-17 15:16:43.904 | Opened cached Intraday file: C:\SierraChart\Data\ESZ23-CME.scid. Thread ID: 4288 2024-06-17 15:16:43.904 | Intraday chart data file opened for ESZ23-CME 2024-06-17 15:16:43.904 | Canceling queued historical data download request for ESH24-CME Intraday data. 2024-06-17 15:16:43.904 | Removing historical data download ID 40. 2024-06-17 15:16:43.904 | Real-time Intraday chart data file updates started for ESH24-CME 2024-06-17 15:16:43.905 | Opened cached Intraday file: C:\SierraChart\Data\ESH24-CME.scid. Thread ID: 4288 2024-06-17 15:16:43.905 | Intraday chart data file opened for ESH24-CME 2024-06-17 15:16:43.905 | Canceling queued historical data download request for ESM24-CME Intraday data. 2024-06-17 15:16:43.905 | Removing historical data download ID 41. 2024-06-17 15:16:43.905 | Real-time Intraday chart data file updates started for ESM24-CME 2024-06-17 15:16:43.905 | Opened cached Intraday file: C:\SierraChart\Data\ESM24-CME.scid. Thread ID: 4288 2024-06-17 15:16:43.905 | Intraday chart data file opened for ESM24-CME 2024-06-17 15:16:43.905 | Canceling queued historical data download request for GER30 Intraday data. 2024-06-17 15:16:43.905 | Removing historical data download ID 43. 2024-06-17 15:16:43.905 | Real-time Intraday chart data file updates started for GER30 2024-06-17 15:16:43.906 | Opened cached Intraday file: C:\SierraChart\Data\GER30.scid. Thread ID: 4288 2024-06-17 15:16:43.906 | Intraday chart data file opened for GER30 2024-06-17 15:16:43.906 | Canceling queued historical data download request for UK100 Intraday data. 2024-06-17 15:16:43.906 | Removing historical data download ID 44. 2024-06-17 15:16:43.906 | Real-time Intraday chart data file updates started for UK100 2024-06-17 15:16:43.906 | Opened cached Intraday file: C:\SierraChart\Data\UK100.scid. Thread ID: 4288 2024-06-17 15:16:43.906 | Intraday chart data file opened for UK100 2024-06-17 15:16:43.906 | Canceling queued historical data download request for USDJPY Intraday data. 2024-06-17 15:16:43.906 | Removing historical data download ID 45. 2024-06-17 15:16:43.906 | Real-time Intraday chart data file updates started for USDJPY 2024-06-17 15:16:43.907 | Opened cached Intraday file: C:\SierraChart\Data\USDJPY.scid. Thread ID: 4288 2024-06-17 15:16:43.907 | Intraday chart data file opened for USDJPY 2024-06-17 15:16:43.907 | Canceling queued historical data download request for EURJPY Intraday data. 2024-06-17 15:16:43.907 | Removing historical data download ID 46. 2024-06-17 15:16:43.907 | Real-time Intraday chart data file updates started for EURJPY 2024-06-17 15:16:43.907 | Opened cached Intraday file: C:\SierraChart\Data\EURJPY.scid. Thread ID: 4288 2024-06-17 15:16:43.907 | Intraday chart data file opened for EURJPY 2024-06-17 15:16:43.907 | Canceling queued historical data download request for GBPJPY Intraday data. 2024-06-17 15:16:43.907 | Removing historical data download ID 47. 2024-06-17 15:16:43.907 | Real-time Intraday chart data file updates started for GBPJPY 2024-06-17 15:16:43.907 | Opened cached Intraday file: C:\SierraChart\Data\GBPJPY.scid. Thread ID: 4288 2024-06-17 15:16:43.907 | Intraday chart data file opened for GBPJPY 2024-06-17 15:16:43.907 | Canceling queued historical data download request for AUDUSD Intraday data. 2024-06-17 15:16:43.907 | Removing historical data download ID 48. 2024-06-17 15:16:43.907 | Real-time Intraday chart data file updates started for AUDUSD 2024-06-17 15:16:43.909 | Opened cached Intraday file: C:\SierraChart\Data\AUDUSD.scid. Thread ID: 4288 2024-06-17 15:16:43.909 | Intraday chart data file opened for AUDUSD 2024-06-17 15:16:43.909 | Canceling queued historical data download request for GBPUSD Intraday data. 2024-06-17 15:16:43.909 | Removing historical data download ID 49. 2024-06-17 15:16:43.909 | Real-time Intraday chart data file updates started for GBPUSD 2024-06-17 15:16:43.909 | Opened cached Intraday file: C:\SierraChart\Data\GBPUSD.scid. Thread ID: 4288 2024-06-17 15:16:43.909 | Intraday chart data file opened for GBPUSD 2024-06-17 15:16:43.909 | Canceling queued historical data download request for EURAUD Intraday data. 2024-06-17 15:16:43.909 | Removing historical data download ID 50. 2024-06-17 15:16:43.909 | Real-time Intraday chart data file updates started for EURAUD 2024-06-17 15:16:43.910 | Opened cached Intraday file: C:\SierraChart\Data\EURAUD.scid. Thread ID: 4288 2024-06-17 15:16:43.910 | Intraday chart data file opened for EURAUD 2024-06-17 15:16:43.910 | Canceling queued historical data download request for AUDUSD Daily data. 2024-06-17 15:16:43.910 | Removing historical data download ID 51. 2024-06-17 15:16:43.910 | Canceling queued historical data download request for GBPUSD Daily data. 2024-06-17 15:16:43.910 | Removing historical data download ID 52. 2024-06-17 15:16:43.910 | Canceling queued historical data download request for USDJPY Daily data. 2024-06-17 15:16:43.910 | Removing historical data download ID 53. 2024-06-17 15:16:43.910 | Canceling queued historical data download request for US30 Intraday data. 2024-06-17 15:16:43.910 | Removing historical data download ID 54. 2024-06-17 15:16:43.910 | Real-time Intraday chart data file updates started for US30 2024-06-17 15:16:43.910 | Opened cached Intraday file: C:\SierraChart\Data\US30.scid. Thread ID: 4288 2024-06-17 15:16:43.910 | Intraday chart data file opened for US30 2024-06-17 15:16:43.910 | Canceling queued historical data download request for XAUUSD Intraday data. 2024-06-17 15:16:43.910 | Removing historical data download ID 55. 2024-06-17 15:16:43.910 | Real-time Intraday chart data file updates started for XAUUSD 2024-06-17 15:16:43.910 | Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid. Thread ID: 4288 2024-06-17 15:16:43.910 | Intraday chart data file opened for XAUUSD 2024-06-17 15:16:43.910 | HD Request # 4 | Active download canceled. 2024-06-17 15:16:43.911 | Historical data download thread signaled to stop. 2024-06-17 15:16:43.911 | Socket (2) | CloseSocket call. 2024-06-17 15:16:43.911 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-06-17 15:16:43.911 | HD Request # 4 | Received 90802 Intraday data records from 2024-05-16 11:42:57.242000 to 2024-05-22 09:42:10.221000 (5.9 days. Delay: 26.2 days) and wrote 90802 records for USOil 2024-06-17 15:16:43.912 | HD Request # 4 | Completion time: 7m 27s. 2024-06-17 15:16:43.912 | HD Request # 4 | Intraday data download complete for USOil. Unique request ID: 3 2024-06-17 15:16:43.912 | Removing historical data download ID 3. 2024-06-17 15:16:43.912 | Real-time Intraday chart data file updates started for USOil 2024-06-17 15:16:43.918 | Opened cached Intraday file: C:\SierraChart\Data\USOil.scid. Thread ID: 4288 2024-06-17 15:16:43.918 | Intraday chart data file opened for USOil 2024-06-17 15:16:43.918 | HD Request # 4 | Enabling Intraday chart updating for symbol. 2024-06-17 15:16:43.918 | 2024-06-17 15:16:43.918 | No download requests in the queue to start downloads for. 2024-06-17 15:16:44.329 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-17 15:16:44.329 | DTC Client socket (1) | Closed. 2024-06-17 15:16:44.431 | DTC Client socket (6) | Socket gracefully closed by remote side. 2024-06-17 15:16:44.431 | DTC Client socket (6) | Closed. 2024-06-17 15:16:44.456 | DTC Client socket (5) | Socket gracefully closed by remote side. 2024-06-17 15:16:44.456 | DTC Client socket (5) | Closed. 2024-06-17 15:16:44.458 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-06-17 15:16:44.458 | DTC Client socket (3) | Closed. 2024-06-17 15:16:57.355 | 2024-06-17 15:16:57.355 | SC Data - All Services | Connected to server complete. 2024-06-17 15:16:57.357 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-06-17 15:16:57.526 | Mapping ESU24-CME to ESU24. Service code: cme 2024-06-17 15:16:57.526 | Using symbol data fast lookup vector 2024-06-17 15:16:57.526 | Delayed Data Feed | Starting real-time market data updates for: ESU24-CME (ESU24). ID: 1 Service code: cme 2024-06-17 15:16:57.526 | Delayed Data Feed | Connecting to the server ds27.sierracharts.com. Port 10043 2024-06-17 15:16:57.527 | Delayed Data Feed | Requesting security definition data for: ESU24-CME (ESU24). ID: 1 2024-06-17 15:16:57.587 | DTC Client socket (1) | Creating socket. 2024-06-17 15:16:57.587 | DTC Client socket (1) | New receive buffer size: 0 2024-06-17 15:16:57.587 | DTC Client socket (1) | Connecting to IP: 208.185.224.131. 2024-06-17 15:16:57.871 | Delayed Data Feed | Network connection to server complete. 2024-06-17 15:16:57.871 | Delayed Data Feed | Starting socket receive thread. 2024-06-17 15:16:57.871 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-06-17 15:16:58.179 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2024-06-17 15:16:58.179 | Delayed Data Feed | Sending logon request message. 2024-06-17 15:16:58.478 | Delayed Data Feed | Received logon response. 2024-06-17 15:16:58.478 | Delayed Data Feed | Server Name: RealTimeServer. 2024-06-17 15:16:58.478 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2024-06-17 15:16:58.478 | Delayed Data Feed | Logon error received from server: Data service (sc_delayed_exchange.datafeed) is disabled or unsupported. A software update may be necessary. 2024-06-17 15:16:58.478 | Delayed Data Feed | Failed connections: 1 2024-06-17 15:16:58.478 | Delayed Data Feed | Waiting for socket receive thread to end 2024-06-17 15:16:58.478 | DTC Client socket (1) | CloseSocket call. 2024-06-17 15:16:58.479 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-17 15:16:58.479 | Delayed Data Feed | Disconnected from the server. 2024-06-17 15:16:58.479 | Delayed Data Feed | Data feed disconnected. Will reconnect in 5 seconds. 2024-06-17 15:16:58.784 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-17 15:16:58.784 | DTC Client socket (1) | Closed. 2024-06-17 15:17:03.502 | Delayed Data Feed | Connecting to the server ds32-2.sierracharts.com. Port 10043 2024-06-17 15:17:03.590 | DTC Client socket (1) | Creating socket. 2024-06-17 15:17:03.590 | DTC Client socket (1) | New receive buffer size: 0 2024-06-17 15:17:03.590 | DTC Client socket (1) | Connecting to IP: 67.214.125.4. 2024-06-17 15:17:03.884 | Delayed Data Feed | Network connection to server complete. 2024-06-17 15:17:03.884 | Delayed Data Feed | Starting socket receive thread. 2024-06-17 15:17:03.884 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-06-17 15:17:04.268 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2024-06-17 15:17:04.268 | Delayed Data Feed | Sending logon request message. 2024-06-17 15:17:04.872 | Delayed Data Feed | Received logon response. 2024-06-17 15:17:04.872 | Delayed Data Feed | Server Name: SC Realtime Server. 2024-06-17 15:17:04.872 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2024-06-17 15:17:04.872 | Delayed Data Feed | Successfully connected. 2024-06-17 15:17:04.872 | Delayed Data Feed | Trading is not supported. 2024-06-17 15:17:04.872 | Delayed Data Feed | MarketDepthIsSupported: 1 2024-06-17 15:17:04.872 | Delayed Data Feed | Restarting real-time data updates for symbol: ESU24-CME -> ESU24 2024-06-17 15:17:05.237 | Delayed Data Feed | Received security definition for symbol ESU24-CME 2024-06-17 15:17:30.704 | Socket (2) | Socket gracefully closed by remote side. 2024-06-17 15:17:30.705 | Socket (2) | Closed. |
| [2024-06-17 17:16:37] |
| Sierra_Chart Engineering - Posts: 17154 |
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We apologize for the delay with our response. It is very clear from this log, you are experiencing Internet connectivity, issues to some of our servers. This will all be resolved by next Monday. It has to do, with one of the ISP we use, for some servers which has degraded connectivity to Thailand. In the interim: For this setting: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) Use one of the following servers: ds32.sierracharts.com ds32-2.sierracharts.com ds25.sierracharts.com ds25-2.sierracharts.com For this setting: Sierra Chart Server Settings: CME Exchange Data Feed Historical Server Address Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) Set it to ds32.sierracharts.com And then you will need to reconnect with File >> Reconnect. For the Forex or CFD symbols you are using, close those charts for now. We will try to have a solution ready by the end of the day for Forex and CFD symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-17 17:17:18
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