Support Board
Date/Time: Sun, 24 Nov 2024 08:34:50 +0000
2nd and 3rd instance crash when
View Count: 380
| [2024-06-10 21:44:28] |
| TopGunTrader - Posts: 172 |
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Hi, I'm excited as I've been able to find a trading method that works for me most days. The problem is I can't create the perfect workspace due to crashes. If I use one huge workspace no problems other than high CPU and therefore DOM isn't as snappy and that affects me. If I create a 2nd instance and add Custom Study it works ONE time. When I add another custom study it crashes for me every time in 2nd instance, 3rd, 4th etc. Whatever the custom study or studies are that is causing this never crashes my main instance. Any clues what might cause this or how I can fix? If I were to delete custom studies that might be the cause of this would they just be put back there again when I start Sierra again? Or are these all copied over the first time I add another instance? |
| [2024-06-11 14:04:58] |
| John - SC Support - Posts: 36238 |
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If a custom study is causing the issue, then you would need to talk to the developer of that program to have them look into why this is occurring. We have no ideas as to why it would occur in sub-instances and not the main instance. If you need that study in the main instance, then it will be copied into the sub-instances when they are started. There is not a way to prevent this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-11 14:33:18] |
| TopGunTrader - Posts: 172 |
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I agree however I do not know which study is causing it. For example I create a new sub instance #2. There's nothing on it. I load a chart say ES 1min. When I click custom study it will work one time. The second time I click it NOT adding any study it crashes. So I have no clue which study might be causing this. I've Googled sub instance sierra crashes and saw a few others report odd behavior too. My first instance never crashes rock solid. Is there a log for 2nd instance that might tell me which study caused crash? It's instant so very possible no log even created. |
| [2024-06-11 15:52:37] |
| John - SC Support - Posts: 36238 |
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Exactly what options are you selecting? We are a bit confused on when the crashing is occurring. To get the log, you would need to set the option for "Global Settings >> General Settings >> Log >> Save Message Log to File" to "Yes" in the instance where you are having the problem. Restart the sub-instance to make sure the log is getting saved. Then go through the procedure to cause the crash and then open a File Explorer window and go to the 'Logs' folder under your main Sierra Chart installation folder and find the most recent log that starts with "Message Log...". Most likely there will not be anything there, as crashes typically do not get logged since they are outside the norm. But if there is a problem with a file, then it could show in the log ahead of time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-11 19:37:37] |
| TopGunTrader - Posts: 172 |
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It's simple to reproduce. Open Sierra. Create New Instance Add any symbol F6 add custom study you can add one or not doesn't matter. F6 add custom study second time CRASH every single time. 2nd instance, 3rd, 4th etc all crash. It makes using any custom study in anything other than Main Sierra not usable. And worse can't figure out which of the studies causes it but they never crash main instance. If somebody wants to remove into my PC and see it happen time after time will show. Bizarre as hell! Not new always been this way. |
| [2024-06-12 13:18:29] |
| John - SC Support - Posts: 36238 |
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You refer to a custom study - to us a custom study is one that is not built-in to the system. Are you actually using a custom study or are you using the built-in studies provided with the system? Please follow the instructions we gave regarding the Message Log in post #4 and when the sub-instance crashes please get us the log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Also, please start a sub-instance in "Safe Mode" and let us know if you have the same problem. Refer to the following for how to enable Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-12 15:13:19] |
| Sierra_Chart Engineering - Posts: 17154 |
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Refer to help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface We will not do this: If somebody wants to remove into my PC and see it happen time after time will show.
Refer to help topic 17 linked above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-12 18:32:48] |
| TopGunTrader - Posts: 172 |
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Hi, Safe mode prevents me from adding any third party studies. It doesn't matter which one it is the second time I go to add studies and click "ADD Custom Study" the 2nd instance Sierra immediately crashes. I can't believe its my computer as main Sierra is the most solid piece of software I've ever run zero crashes in main instance. So to repeat I create second instance create a chart or load workspace with charts. Add Study go to add custom study add one have tried 30+ they all load the first time and if I leave running never crash. If I go back either in seconds, minutes or hours and click Add Custom Study CRASH. It's instant and 100% of the time this has happened probably 75-100 times as my main instance takes up too much CPU so its essential I run other instances. |
 Capture.PNG / V - Attached On 2024-06-12 18:30:20 UTC - Size: 60.76 KB - 45 views |
| [2024-06-12 18:34:09] |
| TopGunTrader - Posts: 172 |
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Will send log soon.
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| [2024-06-12 19:35:09] |
| John - SC Support - Posts: 36238 |
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Since these are indeed "Custom Studies", and you do not have any problem with the built-in studies from Sierra Chart, then you need to talk to the developer of those studies to see why they would be having this issue. We agree that it is odd that it is working fine at first and then crashing. But there is something with those studies that is at the heart of the problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-13 02:17:35] |
| TopGunTrader - Posts: 172 |
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I agree but my point is there's NO WAY TO TELL WHICH study isn't working. If I delete a custom study will it show back up the next time I start Sierra? Or do all the studies in main data directory get copied the FIRST time opening a 2nd instance. I don't want to go through them all, delete them all then have them show back up next time I create second instance. That's the main point of my post how can I get rid of third party studies? Here's SOME I know are third party if I delete these and close sierra and start back up, create 2nd instance will they show up again? Remember its not the loading of a 3rd party study that's causing the crash just clicking Sierra's button to add additional studies that crashes it. If I can track down which study or studies are causing this can let that developer know and you guys too because none crash main instance. The other instances are not as stable as main Sierra is, it doesn't make sense why a study would crash that but never crashes main instance. |
| Capture.PNG / V - Attached On 2024-06-13 02:15:03 UTC - Size: 119.13 KB - 43 views |
| [2024-06-13 03:19:05] |
| Sierra_Chart Engineering - Posts: 17154 |
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Resolve the problem first in the main instance of Sierra Chart before using a sub instance. Yes we know, and help topic 17 covers this: Remember its not the loading of a 3rd party study that's causing the crash just clicking Sierra's button to add additional studies that crashes it.
Yes it does make sense and help topic 17 does cover this: it doesn't make sense why a study would crash that but never crashes main instance.
We now understand that you are not having the problem in the main instance. But a sub instance. At this point just remove all of the custom studies. Help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-13 03:20:38
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