Support Board
Date/Time: Sun, 24 Nov 2024 10:40:38 +0000
Post From: 2nd and 3rd instance crash when
| [2024-06-12 13:18:29] |
| John - SC Support - Posts: 36238 |
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You refer to a custom study - to us a custom study is one that is not built-in to the system. Are you actually using a custom study or are you using the built-in studies provided with the system? Please follow the instructions we gave regarding the Message Log in post #4 and when the sub-instance crashes please get us the log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Also, please start a sub-instance in "Safe Mode" and let us know if you have the same problem. Refer to the following for how to enable Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |