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Date/Time: Sun, 08 Sep 2024 04:56:17 +0000

How to Post a Message for Support

Gaps in data

View Count: 290

[2024-06-06 20:17:51] #1 [Go To First Post]
epinay197 - Posts: 13
Hi, How are you doing? Seeking for help with an issue on data. Each time I don´t use my computer for a certain time, when I open Sierra chart I have data gaps (Nasdaq, ES) that are not actual market gaps but rather seemingly only linked to my account or my computer. Small precision which could be useful, I use 2 computers (same account) indistinctly. One at home and another one at my office. Both are never used at the same time. I use more often the home computer---> data gaps are more visible with the office computer Considering each time I open Sierra chart, I retrieve fully the data, how could gaps be seen? Is it something you´ve already dealt with? I tried extending the data retrieval period without any change Many thanks for your support

[2024-06-06 21:17:34] #2 [Go To First Post]
John - SC Support - Posts: 34254
Please give us an image of a chart that shows the issue by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) And please give us the symbol of the chart exactly as it is entered in the Chart Settings for that chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-07 07:53:04] #3 [Go To First Post]
epinay197 - Posts: 13
https://www.sierrachart.com/image.php?Image=1717746666402.png

[2024-06-07 15:26:17] #4 [Go To First Post]
John - SC Support - Posts: 34254
What are your "Session Times" set to? We need to know all 5 items: - Start Time - End Time - Use Evening Session - Evening Session Start - Evening Session End For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-07 15:32:18] #5 [Go To First Post]
epinay197 - Posts: 13
thanks Session time: 17h00-16h59 Use evening session at "No" as with the above session time I am supposed to capture all day without any exception, ETH and RTH Many thanks

[2024-06-07 17:09:58] #6 [Go To First Post]
John - SC Support - Posts: 34254
Please follow the instructions at the following link and see if the data fills in (which it should): Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-16 06:19:55] #7 [Go To First Post]
epinay197 - Posts: 13
no change at all, the gaps are still there.

[2024-06-16 13:13:04] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
You must not be following the instructions. Simply re-download the data from before the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart And follow the instructions exactly. You will not have a problem with this. Unless there is an Internet connectivity issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-25 12:34:24] #9 [Go To First Post]
epinay197 - Posts: 13
I am sorry but telling me blindly that I am not following the instructions is quite surprising. I am posting the screen of today, I am missing a full day of trading (21062024), something difficult to explain by not following instructions. Internet is not an issue, I run the platform on 1GBs connection. Please find enclosed the print screen https://www.sierrachart.com/image.php?Image=171931883639.png Many thanks

[2024-06-25 12:46:10] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
We have to say that because often our instructions are not followed. And we do not know exactly what you are doing. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Once again follow through the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart And then provide a copy of the Message Log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-25 13:55:01] #11 [Go To First Post]
brianmonagha - Posts: 2
I have also noticed a gap in ES data during overnight last night. Today being 6/25/24. The problem was on one of my computers, but not the other, interestingly. I use volume bars, so I noticed very quickly when the bars didn't match between my computers. I just wanted to report that when I did the instructions here to delete the data, that is fixed my problem.

[2024-07-08 13:19:20] #12 [Go To First Post]
epinay197 - Posts: 13
solution found, thanks

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