Support Board
Date/Time: Sun, 24 Nov 2024 11:09:39 +0000
I can't connect on any data feed this morning
View Count: 343
| [2024-06-04 08:45:10] |
| User706963 - Posts: 8 |
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Hello, All feeds seem to be returning an error and SC is stuck on 'reconnect wait' in yellow. I've sent the message log. Please can you help? I've tried the SC feed, CQG, Rhythmic and Trading Evaluator which all normally work. I've sent the message log file to you.
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| [2024-06-04 08:48:22] |
| Sierra_Chart Engineering - Posts: 17154 |
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We do not see a Message Log on your account. We want you to copy the Message Log, and paste it directly here. Follow the instructions below for this. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-04 08:48:47
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| [2024-06-04 12:48:38] |
| User706963 - Posts: 8 |
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Here's the message log: 2024-06-04 08:47:02.810 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-06-04 08:47:02.810 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2024-06-04 08:47:02.884 | Error getting address info for rsc.rithmic.com. Windows error code 11001: Host not found. * 2024-06-04 08:47:02.884 | DTC Client socket (1) | CloseSocket call. 2024-06-04 08:47:02.884 | Rithmic Direct - DTC | Failed connections: 178 2024-06-04 08:47:02.884 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-04 08:47:02.884 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-04 08:47:02.895 | DTC Client socket (0) | CloseSocket call. 2024-06-04 08:47:02.895 | Rithmic Direct - DTC | Disconnected. 2024-06-04 08:47:02.895 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. |
| [2024-06-04 13:15:16] |
| Sierra_Chart Engineering - Posts: 17154 |
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Refer to this thread: Connection issues to Rithmic and CQG In your case also flush the DNS cache: The Domain Name Service on your computer or with your ISP is not functioning properly. The error message in the Window >> Message Log would contain the text: No such host is known or you may get a message similar to the following: Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server.
In this case you may want to try restarting your computer or going to the command line and entering the following: ipconfig /flushdns. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-04 13:15:23
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| [2024-06-04 13:52:36] |
| User706963 - Posts: 8 |
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I am running SC on a Mac via Crossover, but have followed instructions for flushing the DNS for a Mac. I have also switched to Teton as suggested, and I believe I am running the most up to date version of SC - it was updated in the last day or so, but when I attempt to update again now, it can't connect for that either. Message log below for both errors: 2024-06-04 09:41:53.766 | Teton CME Order Routing | Firm: AMP 2024-06-04 09:41:53.766 | Teton CME Order Routing | Connecting to the server futurestrading15.sierracharts.com. Port 11067 2024-06-04 09:41:53.841 | Error getting address info for futurestrading15.sierracharts.com. Windows error code 11001: Host not found. * 2024-06-04 09:41:53.842 | DTC Client socket (1) | CloseSocket call. 2024-06-04 09:41:53.842 | Teton CME Order Routing | Failed connections: 23 2024-06-04 09:41:53.842 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-04 09:41:53.842 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-04 09:41:53.852 | DTC Client socket (0) | CloseSocket call. 2024-06-04 09:41:53.852 | Teton CME Order Routing | Disconnected. 2024-06-04 09:41:53.852 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-04 09:41:55.711 | File >> Disconnect selected. 2024-06-04 09:41:55.711 | DTC Client socket (0) | CloseSocket call. 2024-06-04 09:41:55.711 | Teton CME Order Routing | Disconnected. 2024-06-04 09:43:50.181 | The request for the installer program MD5 has been made. * 2024-06-04 09:43:50.241 | Error getting address info for www.sierrachart.com. Windows error code 11001: Host not found. * 2024-06-04 09:43:50.241 | Failed to download installer program due to an error. Request ID: 1. * |
| [2024-06-04 14:02:41] |
| Sierra_Chart Engineering - Posts: 17154 |
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Not sure how to help more with that. DNS is not working on crossover or somewhere else. Once again here is the information we have regarding this: The Domain Name Service on your computer or with your ISP is not functioning properly. The error message in the Window >> Message Log would contain the text: No such host is known or you may get a message similar to the following: Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. Maybe restart the computer would be the next thing to do.
In this case you may want to try restarting your computer or going to the command line and entering the following: ipconfig /flushdns. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-04 14:03:11
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