Support Board
Date/Time: Sun, 24 Nov 2024 11:15:51 +0000
connection attempts
View Count: 216
| [2024-06-03 12:14:23] |
| daniel kagan - Posts: 3 |
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Hi SierraChart support team, I am asking for your help on connecting the system I can't connect to the system and I don't receive data and the status of the system is yellow and it says: "Reconnect Wait". I have not made any changes to the system settings and the only reason I think the software fails to connect is because there was not enough money in the account to renew the "Denali Data Feed Exchange" services. I deposited additional money into the account and clicked renew the service but still I can't connect. I would appreciate your help. attached log output: 2024-06-03 08:13:50.814 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-03 08:13:50.814 | Rithmic Direct - DTC | Remote address is not set. 2024-06-03 08:13:50.814 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-03 08:13:50.814 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-03 08:13:50.830 | DTC Client socket (0) | CloseSocket call. 2024-06-03 08:13:50.830 | Rithmic Direct - DTC | Disconnected. 2024-06-03 08:13:50.830 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. |
| [2024-06-03 12:43:21] |
| User981226 - Posts: 4 |
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i am seeing the same thing on connection that worked on Friday
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| [2024-06-03 12:46:53] |
| Sierra_Chart Engineering - Posts: 17154 |
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This issue has to do with Rithmic connection related data which comes from Rithmic. The remote server address is missing. First thing we want you to do is to update Sierra Chart following these instructions: Software Download: Fast Update And then check that the correct Rithmic Server is selected in Global Settings >> Data/Trade Service Settings >> Main Settings >> Server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-03 12:50:40
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| [2024-06-03 12:52:32] |
| daniel kagan - Posts: 3 |
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I updated the software version and it solved the problem, now it seems to work properly. Thanks for the help and quick reply, you guys are amazing at your service! |
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