Support Board
Date/Time: Sun, 24 Nov 2024 13:38:59 +0000
Post From: connection attempts
| [2024-06-03 12:14:23] |
| daniel kagan - Posts: 3 |
|
Hi SierraChart support team, I am asking for your help on connecting the system I can't connect to the system and I don't receive data and the status of the system is yellow and it says: "Reconnect Wait". I have not made any changes to the system settings and the only reason I think the software fails to connect is because there was not enough money in the account to renew the "Denali Data Feed Exchange" services. I deposited additional money into the account and clicked renew the service but still I can't connect. I would appreciate your help. attached log output: 2024-06-03 08:13:50.814 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-03 08:13:50.814 | Rithmic Direct - DTC | Remote address is not set. 2024-06-03 08:13:50.814 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-03 08:13:50.814 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-03 08:13:50.830 | DTC Client socket (0) | CloseSocket call. 2024-06-03 08:13:50.830 | Rithmic Direct - DTC | Disconnected. 2024-06-03 08:13:50.830 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. |