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Date/Time: Sun, 08 Sep 2024 00:16:48 +0000

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View charts when not connected

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[2024-05-11 07:59:03] #1 [Go To First Post]
User616054 - Posts: 7
Hello, I use to be able to view my charts when opening the application without connecting to the services, this helped me back test over the weekend when I was on the go and not connected to wifi. I tried doing the same today (although account usage expired this time) my charts are stuck with the message "downloading continuous contract data"..... is it still possible to view existing chart data download from previous session without connecting?

[2024-05-11 17:04:41] #2 [Go To First Post]
ForgivingComputers.com - Posts: 928
Just a guess here, but maybe you need to pay to use the SCID files if your account is expired.

[2024-05-11 19:32:48] #3 [Go To First Post]
John - SC Support - Posts: 34254
Even if you have an expired account, you can open and view the data that you have already existing. Make sure you are "Disconnected" from the data feed. Refer to the following: Sierra Chart Purchase and License Information: Free Mode This is all we can state. If you continue to have an issue, we can not help since you are no longer a paying customer. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-07 19:52:40] #4 [Go To First Post]
gtaranti - Posts: 63
Hey, I have the same issue. Something has changed in one of the last versions and even when I've disconnected from the Data Service, it's still showing the message "downloading continuous contract data". It's stuck in this message, without downloading anything according to the Message log. This is strange.

[2024-06-07 21:18:59] #5 [Go To First Post]
John - SC Support - Posts: 34254
When you have this happen, select "Edit >> Cancel All Downloads". This will stop any downloads that were in process when you disconnected from the data service. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-08 06:42:50] #6 [Go To First Post]
gtaranti - Posts: 63
"Cancel All Downloads" does not solve it. From the log : 2024-06-08 02:33:23.752 \| Using symbol data fast lookup vector 2024-06-08 02:33:23.752 \| HD Request # 7 \| Downloading Intraday chart data for NQM24-CME to the file NQM24-CME.scid. Service: cme 2024-06-08 02:33:23.752 \| HD Request # 7 \| Download start date-time: 2024-06-07 16:13:30.000000. File last date-time: 2024-06-07 16:13:30.012000 2024-06-08 02:33:23.752 \| HD Request # 7 \| Using server: ds26.sierracharts.com port 10149 2024-06-08 02:33:23.754 \| HD Request # 8 \| Downloading Historical Daily chart data for NQM24-CME. Starting date: 2024-06-04. Service: scdataallservices 2024-06-08 02:33:23.757 \| Socket (2) \| Creating socket. 2024-06-08 02:33:23.757 \| Socket (2) \| New receive buffer size: 0 2024-06-08 02:33:23.757 \| Socket (2) \| Connecting to IP: 38.103.112.197. 2024-06-08 02:33:24.049 \| HD Request # 7 \| Setting DTC encoding to Binary VLS 2024-06-08 02:33:24.049 \| HD Request # 7 \| Sending historical data logon request message. 2024-06-08 02:33:24.439 \| HD Request # 7 \| Requesting Intraday data. Start date-time: 2024-06-07 16:13:30. Record interval: 1. Symbol: NQM24 2024-06-08 02:33:24.582 \| HD Request # 7 \| Decompressing data. 2024-06-08 02:33:24.660 \| HD Request # 8 \| Requesting historical Daily data for NQM24 starting at 2024-06-03. SC External HD service. 2024-06-08 02:33:25.011 \| HD Request # 8 \| Receiving historical Daily data for NQM24-CME starting at 2024-06-04. 2024-06-08 02:33:25.012 \| HD Request # 8 \| Writing historical Daily data to the file NQM24-CME.dly. 2024-06-08 02:33:25.014 \| HD Request # 8 \| Bytes received: 310 2024-06-08 02:33:25.014 \| HD Request # 8 \| Received 5 Daily data records from 2024-06-04 00:00:00 to 2024-06-07 00:00:00 (4.0 days) and wrote 4 records for NQM24-CME 2024-06-08 02:33:25.014 \| HD Request # 8 \| Completion time: 2s. 2024-06-08 02:33:25.014 \| HD Request # 8 \| Daily data download complete for NQM24-CME. Unique request ID: 8 2024-06-08 02:33:25.014 \| Removing historical data download ID 8. 2024-06-08 02:33:25.014 \| 2024-06-08 02:33:25.014 \| No download requests in the queue to start downloads for. 2024-06-08 02:33:25.063 \| HD Request # 7 \| Receiving Intraday data for NQM24-CME starting at 2024-06-07 16:13:30.012000 2024-06-08 02:33:25.354 \| Socket (2) \| CloseSocket call. 2024-06-08 02:33:25.354 \| Socket (2) \| Shutdown started. Waiting for graceful close. 2024-06-08 02:33:25.354 \| Historical data download thread signaled to stop. 2024-06-08 02:33:25.355 \| HD Request # 7 \| Timestamp of first Intraday data file record written: 2024-06-07 16:13:30.012000. 2024-06-08 02:33:25.355 \| HD Request # 7 \| Received 15061 Intraday data records from 2024-06-07 16:13:30.012000 to 2024-06-07 20:59:59.293000 (4.8 hours. Delay: 5.6 hours) and wrote 15061 records for NQM24-CME 2024-06-08 02:33:25.362 \| HD Request # 7 \| Add time&sales data \| Remembered last file record date-time: 2024-06-07 20:59:59.293000 2024-06-08 02:33:25.362 \| HD Request # 7 \| Completion time: 2s. 2024-06-08 02:33:25.362 \| HD Request # 7 \| Intraday data download complete for NQM24-CME. Unique request ID: 7 2024-06-08 02:33:25.362 \| Removing historical data download ID 7. 2024-06-08 02:33:25.362 \| Real-time Intraday chart data file updates started for NQM24-CME 2024-06-08 02:33:25.363 \| Opened cached Intraday file: D:\SierraChart2\Data\NQM24-CME.scid. Thread ID: 30064 2024-06-08 02:33:25.363 \| Intraday chart data file opened for NQM24-CME 2024-06-08 02:33:25.363 \| HD Request # 7 \| Enabling Intraday chart updating for symbol. 2024-06-08 02:33:25.363 \| 2024-06-08 02:33:25.363 \| No download requests in the queue to start downloads for. 2024-06-08 02:33:25.363 \| Historical data for NQM24-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2024-06-08 02:33:25.495 \| Socket (2) \| Socket gracefully closed by remote side. 2024-06-08 02:33:25.495 \| Socket (2) \| Closed. https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=101535


Recording 2024-06-08 093535.mp4 - Attached On 2024-06-08 06:40:29 UTC - Size: 7.14 MB - 146 views

[2024-06-09 21:27:18] #7 [Go To First Post]
John - SC Support - Posts: 34254
After selecting "Cancel All Downloads", then select "Edit >> Reload and Recalculate". Let us know if this does what you are wanting. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-13 15:20:06] #8 [Go To First Post]
gtaranti - Posts: 63
After selecting "Cancel All Downloads", then select "Edit >> Reload and Recalculate". Let us know if this does what you are wanting. I suppose you mean "Chart >> Reload and Recalculate". Which I did but the message continue to show without change : "Downloading Continuous Contract Data"

[2024-06-13 16:00:32] #9 [Go To First Post]
John - SC Support - Posts: 34254
We found one way to get the "Downloading Continuous Contract Data" message to stay on the screen, but after about 1 minute (maybe 2) the message automatically went away and the chart loaded with the data that was available. If you wait a bit, does the message go away? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-13 16:07:48] #10 [Go To First Post]
gtaranti - Posts: 63
No, I left it for > 1 hour without any change. I also connected/disconnected from the data service without any change.

[2024-06-13 16:18:22] #11 [Go To First Post]
John - SC Support - Posts: 34254
What is the exact workflow you are using, as we are not able to reproduce what you are seeing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-13 20:42:46] #12 [Go To First Post]
gtaranti - Posts: 63
I have created a custom study which automates my backtests through the use of sc.StartChartReplayNew(ReplayParameters) and appropriate replay parameters n_ACSIL::s_ChartReplayParameters ReplayParameters; ReplayParameters.ChartNumber = sc.ChartNumber; ReplayParameters.ReplaySpeed = 200000; ReplayParameters.StartDateTime = sc.BaseDateTimeIn[0]; ReplayParameters.SkipEmptyPeriods = 0; ReplayParameters.ReplayMode = n_ACSIL::REPLAY_MODE_CALCULATE_AT_EVERY_TICK; ReplayParameters.ClearExistingTradeSimulationDataForSymbolAndTradeAccount = 1; ReplayParameters.ChartsToReplay = n_ACSIL::CHARTS_TO_REPLAY_ALL_CHARTS_IN_CHARTBOOK; ReplayParameters.ProcessingStepInSeconds = 5; sc.StartChartReplayNew(ReplayParameters); Ofcourse I use the sc.IsChartDataLoadingCompleteForAllCharts() and sc.isReplayRunning() conditions before starting the next backtest. The study is very simple. In every backtest (replay) run it will only change the inputs of the study that is being backtested. NQ 100 - CME Data service : SC Data - ALL Services For demonstration purposes I have limited the loaded time period to 10 days. I have noticed that when the ProcessingStepInSeconds >= 5 there is no problem. Every backtest(replay) runs after the other, and no message is showing between them. Actually each backtest starts imediatelly after the previous has ended. If the ProcessingStepInSeconds == 1 then after the first backtest ends the message "Downloading Continuous Contract Data" appears. If you need the full study code I can provide it. (~150 LOC) Date Time Of Last Edit: 2024-06-13 20:43:46

[2024-07-02 23:34:31] #13 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
It is definitely not related to this: If the ProcessingStepInSeconds == 1 then It simply could not be. We would not even look into that. There is a lot of complexity in the implementation of Continuous Futures Contract charts and when a chart is reloaded, you could see this message: "Downloading Continuous Contract Data" But it should not last long. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-08-29 16:57:01] #14 [Go To First Post]
User616054 - Posts: 7
@Sierra Charts, this is still an ongoing issue. I have the same problem on my laptop and desktop, all of the Futures charts are stuck on "Downloading Continuous Contract Data" despite trying the suggested fixes above.. the issue persists. Can you suggest anything else to troubleshoot or resolve the problem?

[2024-08-29 17:48:15] #15 [Go To First Post]
John - SC Support - Posts: 34254
The account you have posted from is Expired. If this is the account you are using, then you are not able to download data due to the expired account. If you are using a different Sierra Chart account, then you need to post to this Support Board with that other, active, account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-08-29 19:01:52] #16 [Go To First Post]
User616054 - Posts: 7
Account expired or not I should still be able to view historic data which had already been downloaded before the expiry date. Something has changed in a recent version update, it use to work fine when not connected. Date Time Of Last Edit: 2024-08-29 19:03:25

[2024-09-07 11:56:30] #17 [Go To First Post]
User616054 - Posts: 7
Hi John / Sierra Charts Support, How can I switch from my AMP broker account with Sierra to an independent Sierra account? I notice on the 'Denali Exchange Data Feed' service page I will be able to access the charting tools without the need for a 'live' brokerage account..... in the past when my AMP account has been deactivated I've not been able to view real time data despite having paid for Denali, I'm assuming its because I elected to be 'non-pro' at that time - do I need to set-up a separate account not associated with AMP or maybe change some settings/config. Could you please explain how this changeover could work for me?... (I want to use the Sierra tools and I'm happy to pay for them I just do not want to be tied to a broker anymore). Do I elect to be 'Pro' and pay the higher cost Pro exchange fee then I get full access? could you confirm if this is the only way? Also, what is meant by 'Netting' on the exchange fee list? Date Time Of Last Edit: 2024-09-07 12:26:48

[2024-09-07 17:15:10] #18 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
Account expired or not I should still be able to view historic data which had already been downloaded before the expiry date. Something has changed in a recent version update, it use to work fine when not connected. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for symbol you have data for. You can see the data files through File >> New/Open Historical/Intraday Chart. If there is an issue provide the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) If you want to look at CME Group symbols, the easiest thing to do is just to use the delayed data: Delayed Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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