Support Board
Date/Time: Sun, 24 Nov 2024 16:44:55 +0000
Issues with DOM
View Count: 244
| [2024-05-08 20:12:56] |
| User226423 - Posts: 2 |
|
Hi - This morning I was able to trade on the DOM without issue. This afternoon however the DOM would reflect the price when i started up, and then wouldn't work or update. The daily chart was moving fine. Support log menu kept popping up as well. I tried messing with all kinds of settings but nothing worked. How do i get the DOM to feed data again?? Brand new to Sierra Chart. |
| [2024-05-08 21:12:12] |
| John - SC Support - Posts: 36238 |
|
One item of note is that you have the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for Non-Professional Trading Accounts" activated, but you have not properly completed the Exchange Agreements and you have not connected to a live, funded, futures trading account in order to verify your non-professional standing for the CME Group. As such, you are not getting any real-time data for the CME Group from us. Refer to the following for more on this requirement: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have an account that meets the requirements above, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement Once you have your live account setup, then you will need to redo the agreements at the following link and be sure to enter the information for the "Clearing Firm" and "Account Number". If you do not know your Clearing Firm then enter your Brokerage Name. https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements After the above is all done, and you connect your Sierra Chart to your live trading account, you will then have access to the real-time data from our Denali Exchange Data Feed. With regards to the issue you are having right now, this is due to the Rithmic data. We can not say what exactly is the issue. Refer to our policy on Rithmic data here: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-09 16:21:54] |
| User226423 - Posts: 2 |
|
https://www.sierrachart.com/image.php?Image=1715271589937.png Thank you - that was helpful. The agreements are accepted. However it doesnt appear the full market depth is there on the DOM (see picture) I did a reconnect but it didnt change anything. Can you assist with what Im missing? |
| [2024-05-09 16:32:05] |
| John - SC Support - Posts: 36238 |
|
We see the agreements have been accepted, but you still need to connect your Sierra Chart to your live, funded, futures trading account to verify your non-professional status for the CME Group, before you can get the real-time data from our Denali Exchange Data Feed. Right now your "Verified Until" date is showing as "0000-00-00". Once you connect, this will update to 30 days in the future and you will then be getting our real-time data with the full Market Depth data. You can view your "Verified Until" date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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