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non-admin account

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[2014-08-17 23:01:09] #1 [Go To First Post]
bekitz - Posts: 26
Hi....just installing Sierra onto a new computer and wanted to have it available on a non-admin win xp account. I installed it under an admin acct and am able to launch it fine there. But when I launch it in the non-admin account, I get several of these errors: "Failed to open the configuration file when saving. Configuration not saved." I can clear them all by clicking 'ok' but kinda a nuisance. Any suggestions? Thx.

[2014-08-18 02:54:22] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to this page for help: http://www.sierrachart.com/index.php?page=helpdetails16.html You need to solve this problem. Pressing OK is not a solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-08-20 03:16:42] #3 [Go To First Post]
bekitz3 - Posts: 83
FYI, this is still me (the original poster of this thread)...just logging in under appropriate account. I assumed the 'OK' solution was not permanent. I was unable to clear the "Read-only" status in either the admin or non-admin accounts. But, through some internet research, found that booting in safe mode and logging in as admin, and allowing ownership of the Sierra chart folder for the non-admin account thru the security tab resolved the original issue for this thread. I am now able to login & out w/o any issues in either admin or non-admin account. But I am having connection to data feed issues now. I'll explain in the next post.

[2014-08-20 03:28:29] #4 [Go To First Post]
bekitz3 - Posts: 83
There are a couple of issues here: First, when I launch Sierra and navigate to "Data/Trade Service Settings (DTS)" the default selection comes up as "TT FIX (not enabled for this package)" option. If I change this to "AMP/TTnet" and save and close program....then re log-in the problem still remains. In both admin & non-admin windows account. Second, I get the following error in the message log when trying to connect to data feed: AMP/TTNet \| Connecting. \| 2014-08-19 20:20:21 Starting the Price Feed session. Connecting to 12.41.48.53 port 10501... \| 2014-08-19 20:20:21 HTTP connection to www.sierrachart.com:80 (724) \| Closed. No error. \| 2014-08-19 20:20:30 HTTP connection to www.sierrachart.com:80 (724) \| Shutdown and closed. \| 2014-08-19 20:20:30 TT FIX Data socket (1236) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2014-08-19 20:20:42 TT FIX Data socket (1236) \| Shutdown and closed. \| 2014-08-19 20:20:42 TT FIX Data: Socket connection was closed without any logout messages sent or received. \| 2014-08-19 20:20:42 Disconnected from TT FIX Price Feed session. \| 2014-08-19 20:20:42 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-08-19 20:20:42 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-08-19 20:20:42 AMP/TTNet \| Disconnected. \| 2014-08-19 20:20:42 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-08-19 20:20:42 This occurs in both admin or non-admin windows account. I already have contacted AMP directly and they were able to verify on their end that the connection is legit by launching Sierra on their PC and connecting to the data feed quickly. They also did a remote connection to verify everything was setup properly on my end. They didn't know why the DTS dialog box was not defaulting to "AMP/TTnet". They said to relay that they were running Sierra 1174 on a Win 7 computer. Any further suggestions??

[2014-08-20 08:58:24] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
AMP did not set your Sierra Chart account properly. However, we are not sure what server to set your account to use. Restart Sierra Chart and see if you can connect now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-08-20 13:40:51] #6 [Go To First Post]
bekitz3 - Posts: 83
Still a no go on my end. Here's the message log: AMP/TTNet \| Connecting. \| 2014-08-20 06:33:02 Starting the Price Feed session. Connecting to 66.243.69.53 port 10501... \| 2014-08-20 06:33:02 TT FIX Data socket (660) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2014-08-20 06:33:22 TT FIX Data socket (660) \| Shutdown and closed. \| 2014-08-20 06:33:22 TT FIX Data: Socket connection was closed without any logout messages sent or received. \| 2014-08-20 06:33:22 Disconnected from TT FIX Price Feed session. \| 2014-08-20 06:33:22 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-08-20 06:33:22 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-08-20 06:33:22 AMP/TTNet \| Disconnected. \| 2014-08-20 06:33:22 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-08-20 06:33:22 I do see that the DTS defaults to "AMP/TTnet" after your changes so that's good. I also see you inserted different server ID's than they provided in their setup instructions. Is there anything I need to relay to them....they said they connected last night with the previous server ID's listed??

[2014-08-20 13:49:30] #7 [Go To First Post]
bekitz3 - Posts: 83
Here's a few other things that came to mind: 1) I installed the non-CLR version of Sierra for this escapade due to the future changes you will be constructing with the new spreadsheets. As this is a transfer of Sierra from a different computer, I copied over the 'sierra3.cfg' file to keep all my toolbars, etc....but this was from a CLR version. Would this matter? 2) Does IE have to be my default browser. I changed this to Firefox. Does that matter? 3) My router is set to maximum for the firewall setting. This is supposed to block things like Skype, etc. I do not have any special software firewalls other than standard Windows firewall. Thx.

[2014-08-20 16:47:39] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I also see you inserted different server ID's than they provided in their setup instructions. Is there anything I need to relay to them....they said they connected last night with the previous server ID's listed?? This tells us what server we need to specify. So we have corrected the server. Restart Sierra Chart to get the new IP address. If AMP can connect, then this indicates there is a firewall problem. Refer to help topic 1.2 here: https://www.sierrachart.com/index.php?page=doc/helpdetails1.html#h1.2 1. This is fine. 2. This is not relevant to the problem. 3. Most likely this is the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-20 16:48:07

[2014-08-20 18:50:21] #9 [Go To First Post]
bekitz3 - Posts: 83
3. Most likely this is the issue. Bingo!!

[2014-08-21 14:41:07] #10 [Go To First Post]
bekitz3 - Posts: 83
Well there seems to be another issue. I can connect to the data feed fine now, but when I try to choose a symbol under 'Find Symbol' the dropdown menu is ghosted out and lists 'AMP/TTNet [This Instance]' ??

[2014-08-21 15:15:49] #11 [Go To First Post]
bekitz3 - Posts: 83
and I should mention the 'Available Symbols' box is blank with no symbols listed

[2014-08-21 16:11:55] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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