Home >> Support Board

Support Board

Date/Time: Fri, 20 Sep 2024 00:52:18 +0000

How to Post a Message for Support

Post From: non-admin account

[2014-08-20 03:28:29] Link To Thread - Link To Post [Go To First Post]
bekitz3 - Posts: 83
There are a couple of issues here: First, when I launch Sierra and navigate to "Data/Trade Service Settings (DTS)" the default selection comes up as "TT FIX (not enabled for this package)" option. If I change this to "AMP/TTnet" and save and close program....then re log-in the problem still remains. In both admin & non-admin windows account. Second, I get the following error in the message log when trying to connect to data feed: AMP/TTNet \| Connecting. \| 2014-08-19 20:20:21 Starting the Price Feed session. Connecting to 12.41.48.53 port 10501... \| 2014-08-19 20:20:21 HTTP connection to www.sierrachart.com:80 (724) \| Closed. No error. \| 2014-08-19 20:20:30 HTTP connection to www.sierrachart.com:80 (724) \| Shutdown and closed. \| 2014-08-19 20:20:30 TT FIX Data socket (1236) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2014-08-19 20:20:42 TT FIX Data socket (1236) \| Shutdown and closed. \| 2014-08-19 20:20:42 TT FIX Data: Socket connection was closed without any logout messages sent or received. \| 2014-08-19 20:20:42 Disconnected from TT FIX Price Feed session. \| 2014-08-19 20:20:42 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-08-19 20:20:42 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-08-19 20:20:42 AMP/TTNet \| Disconnected. \| 2014-08-19 20:20:42 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-08-19 20:20:42 This occurs in both admin or non-admin windows account. I already have contacted AMP directly and they were able to verify on their end that the connection is legit by launching Sierra on their PC and connecting to the data feed quickly. They also did a remote connection to verify everything was setup properly on my end. They didn't know why the DTS dialog box was not defaulting to "AMP/TTnet". They said to relay that they were running Sierra 1174 on a Win 7 computer. Any further suggestions??