Support Board
Date/Time: Sun, 24 Nov 2024 20:05:57 +0000
Live trade orders cancelled by unknown client ID
View Count: 296
| [2024-05-02 23:04:10] |
| User414533 - Posts: 106 |
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I have a study that placed a trade on 5/1 at 2pm. According to the activity log the trade was placed by Client #77 and also shows my IP address. Less than a minute later the entry order was executed, leaving the Stop and Take Profit orders resting on the book. About 90 minutes later, at 3:30pm the attached stop and take profit orders were canceled by Client #25 and it shows the IP address of 127.0.0.1 (localhost). I am unable to determine what mechanism canceled my stop and take profit orders. Help! |
| [2024-05-03 02:02:34] |
| Sierra_Chart Engineering - Posts: 17161 |
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Maybe they were canceled by a sub instance of Sierra Chart. Check the Trade Activity Log of the sub instance.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-03 13:52:11] |
| User414533 - Posts: 106 |
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Maybe they were canceled by a sub instance of Sierra Chart. Check the Trade Activity Log of the sub instance.
Where do I find the client #25 identifier? Any idea how a sub-instance could alter the trades of a parent with no algo actively running? A sub was set to the same account number, but again, no algo running. The sub was just reading live price data. |
| [2024-05-03 14:50:20] |
| Sierra_Chart Engineering - Posts: 17161 |
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You will not: Where do I find the client #25 identifier?
This number is not relevant. Provide us the line from the Trade Activity Log showing where the order cancellation was initiated. Instructions:Trade Activity Log: Providing Trade Activity Log Data Lines to Support Otherwise, we do not have clear enough information to help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-03 14:50:42
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| [2024-05-03 17:29:43] |
| User414533 - Posts: 106 |
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Attached are the relevant two Trade Activity log files from 5/1. The mystery order cancellation occurred at 15:30:00:XX on the file ending in 411. On the file ending in 412, the cancellations occurred at 18:00:00:XX Thank you for your help! |
Private File Private File Attachment Deleted. |
| [2024-05-03 22:17:44] |
| Sierra_Chart Engineering - Posts: 17161 |
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It looks like the order cancellations came from a sub instance. You need to look in the Sub instance Trade Activity Log for those particular order cancellations. And see what the reason is. More information: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-03 22:18:23
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