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Date/Time: Sun, 24 Nov 2024 23:02:54 +0000



Post From: Live trade orders cancelled by unknown client ID

[2024-05-03 14:50:20]
Sierra_Chart Engineering - Posts: 17163
You will not:
Where do I find the client #25 identifier?
This number is not relevant. Provide us the line from the Trade Activity Log showing where the order cancellation was initiated. Instructions:
Trade Activity Log: Providing Trade Activity Log Data Lines to Support


Otherwise, we do not have clear enough information to help.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2024-05-03 14:50:42