Support Board
Date/Time: Wed, 27 Nov 2024 06:37:50 +0000
Stop order not exiting my entire position
View Count: 1046
| [2014-08-13 14:32:41] |
| darkpool - Posts: 39 |
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Hi, Yesterday I had an issue whereby my stop was reached but only one OCO group was exited, the other part of my position remained open. I had to quickly select "Flatten and Cancel" resulting in a worse exit than was planned. I wasn't going to contact you about it, but it just happened again a few minutes ago, again resulting in me having to exit the 2nd half manually and losing more than planned. I have 2 oco groups setup, screenshots attached. Is there something i've done wrong? This hasn't happened before so I dont know what has changed. I checked the log but there is nothing about orders getting rejected or anything like that. Datafeed: Sierra realtime Trading through Topstep trader using CTS Please advise. |
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| [2014-08-13 16:00:58] |
| darkpool - Posts: 39 |
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I noticed the following in my trade service log: Resetting last modify Price and Quantity due to an apparent failed order modification. Internal order ID: 2924 | 2014-08-13 09:01:51
Resetting last modify Price and Quantity due to an apparent failed order modification. Internal order ID: 2923 | 2014-08-13 09:01:51 I thought perhaps this had something to do with the issue. But the times don't match with when I exited the trade, or when I moved my stop, so I dont know what the above is. I entered the trade at 09:00:55 as per the attached screenshot. At roughly 09:06 and again at 09:07 I tightened my stop closer. I presume that is not shown in any logs because I cant find it. At 09:14:28 I got stopped out of the one oco which had 2 contracts attached. However nothing happened with the other OCO. I had to manually flatten and cancel. As mentioned, the same thing also happened yesterday. Please advise. |
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| [2014-08-13 16:18:56] |
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Refer to the Trade Activity Log: https://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php Look at the lines in the Trade Activity Log for the particular order that did not fill. Look at its Service Order ID and ask your broker why it did not fill. Once the status of the order goes to "Open", then it has been sent to the trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-13 16:19:09
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