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Date/Time: Mon, 25 Nov 2024 02:38:37 +0000

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Data update gets stuck for delayed stream data

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[2024-03-25 03:16:49] #1 [Go To First Post]
Naive - Posts: 13
I am using delayed data, and I find the data update always gets stuck these days. I learned that might because of server transferring, and I wonder when the streaming can back to normal.

[2024-03-25 04:06:41] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 17166
This can happen for about 10 minutes. But it will resume. It is explained here: Delayed Exchange Data Feed: Explanation of Behavior Delayed Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-25 13:43:49] #3 [Go To First Post]
Naive - Posts: 13
I know there is a 10-min delay, I mean the data update is stuck. For example, the data stop updating for a few seconds and then recovers. The symbols I am watching are ES and GC, which are very common...

[2024-03-25 13:45:01] #4 [Go To First Post]
John - SC Support - Posts: 36238
Please get us your Message Log after one of these incidents by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-25 22:34:23] #5 [Go To First Post]
Naive - Posts: 13
2024-03-25 18:29:06.973 \| Trade activity files set size: 76 2024-03-25 18:29:07.030 \| Reading Internal Order ID file. 2024-03-25 18:29:07.044 \| Reading Trade Orders file. 2024-03-25 18:29:07.044 \| Reading Trade Positions file. 2024-03-25 18:29:07.045 \| Reading Trade Account Data files. 2024-03-25 18:29:07.045 \| Software version: 2623 64-bit 2024-03-25 18:29:07.045 \| Primary Thread ID: 2940 2024-03-25 18:29:07.045 \| Usage end date: 2024-04-06 2024-03-25 18:29:07.045 \| Enabled for: Advanced Features 2. 2024-03-25 18:29:07.045 \| Enabled for: Sierra Chart Historical Data Service. 2024-03-25 18:29:07.045 \| Enabled for: Delayed Denali Exchange Data Feed. 2024-03-25 18:29:07.045 \| Allow Support for Sierra Chart Data Feeds is enabled. 2024-03-25 18:29:07.045 \| Current selected Data/Trading service: SC Data - All Services 2024-03-25 18:29:07.045 \| Custom symbol settings values: enabled 2024-03-25 18:29:07.045 \| Chart Update Interval: 10 2024-03-25 18:29:07.045 \| Intraday Data Storage Time Unit: 0 2024-03-25 18:29:07.045 \| Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-03-25 18:29:07.045 \| 2024-03-25 22:29:07 Local computer time in UTC 2024-03-25 18:29:07.045 \| 2024-03-25 18:29:07 Local computer time in SC Time Zone 2024-03-25 18:29:07.045 \| 2024-03-25 22:29:05 Server time in UTC 2024-03-25 18:29:07.045 \| Local computer UTC time and Server UTC time difference: 1 seconds. 2024-03-25 18:29:07.045 \| Program path: C:\SierraChart\ 2024-03-25 18:29:07.045 \| Data Files path: C:\SierraChart\Data\ 2024-03-25 18:29:07.046 \| OS Version Number: 10.0 2024-03-25 18:29:07.046 \| Locale Setting: C 2024-03-25 18:29:07.046 \| DLLs: UserContributedStudies_64.dll 2024-03-25 18:29:07.046 \| Allowed protected custom studies: 2024-03-25 18:29:07.046 \| Crash reporter started: true 2024-03-25 18:29:07.046 \| 2024-03-25 18:29:07.064 \| Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2024-03-25 18:29:07.092 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. 2024-03-25 18:29:07.171 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. 2024-03-25 18:29:07.171 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. 2024-03-25 18:29:07.338 \| Received 5 login tokens. 2024-03-25 18:29:08.913 \| Symbol settings MD5 received. Request ID: 1. 2024-03-25 18:29:08.913 \| Symbol settings are up-to-date for scdataallservices. 2024-03-25 18:29:09.561 \| Requested user files to download. 2024-03-25 18:29:11.568 \| 2024-03-25 18:29:11.568 \| SC Data - All Services \| Connected to server complete. 2024-03-25 18:29:11.568 \| No download requests in the queue to start downloads for. \| Number times message added: 3 2024-03-25 18:29:14.789 \| Files to Open on Startup \| Opening file: ExampleChartbook.cht 2024-03-25 18:29:14.805 \| XAUUSD 1 Min #1 \| Reloading chart. 2024-03-25 18:29:14.813 \| XAUUSD Daily #2 \| Reloading chart. 2024-03-25 18:29:14.822 \| US30 1 Min #3 \| Reloading chart. 2024-03-25 18:29:14.831 \| USOil 1 Min #4 \| Reloading chart. 2024-03-25 18:29:14.840 \| ESM24-CME 1 Min #5 \| Reloading chart. 2024-03-25 18:29:14.850 \| SPX500 Daily #6 \| Reloading chart. 2024-03-25 18:29:14.861 \| EURUSD Daily #7 \| Reloading chart. 2024-03-25 18:29:14.870 \| EURUSD 5 Min #8 \| Reloading chart. 2024-03-25 18:29:14.887 \| ESM24-CME #9 \| Reloading chart. 2024-03-25 18:29:15.059 \| ESM24-CME 1 Min #10 \| Reloading chart. 2024-03-25 18:29:15.072 \| GCG24-COMEX 1 Min #12 \| Reloading chart. 2024-03-25 18:29:15.088 \| XAUUSD Daily #2 \| Chart data loading complete. 2024-03-25 18:29:15.090 \| SPX500 Daily #6 \| Chart data loading complete. 2024-03-25 18:29:15.091 \| EURUSD Daily #7 \| Chart data loading complete. 2024-03-25 18:29:15.093 \| USOil 1 Min #4 \| Chart data loading complete. 2024-03-25 18:29:15.148 \| Starting DelayedDownloadMonitoringTimer 2024-03-25 18:29:15.148 \| Starting HDTimeoutTimer 2024-03-25 18:29:15.148 \| Added historical Daily data request for XAUUSD to the queue. 2024-03-25 18:29:15.149 \| Triggering next historical data download in queue. 2024-03-25 18:29:15.149 \| Using Bid/Ask average for last trade price for XAUUSD 2024-03-25 18:29:15.149 \| Using symbol data fast lookup vector 2024-03-25 18:29:15.149 \| SC Data with Depth \| Starting real-time market data updates for: XAUUSD. ID: 1 Service code: fxcm 2024-03-25 18:29:15.150 \| SC Data with Depth \| Connecting to the server ds12.sierracharts.com. Port 10048 2024-03-25 18:29:15.151 \| SC Data with Depth \| Requesting security definition data for: XAUUSD. ID: 1 2024-03-25 18:29:15.154 \| HD Request # 1 \| Downloading Historical Daily chart data for XAUUSD. Starting date: 2024-03-21. Service: fxcm 2024-03-25 18:29:15.154 \| HD Request # 1 \| Using server: ds12.sierracharts.com port 10149 2024-03-25 18:29:15.168 \| DTC Client socket (1) \| Creating socket. 2024-03-25 18:29:15.168 \| DTC Client socket (1) \| New receive buffer size: 0 2024-03-25 18:29:15.168 \| DTC Client socket (1) \| Connecting to IP: 38.103.112.181. 2024-03-25 18:29:15.168 \| Socket (2) \| Creating socket. 2024-03-25 18:29:15.168 \| Socket (2) \| New receive buffer size: 0 2024-03-25 18:29:15.168 \| Socket (2) \| Connecting to IP: 38.103.112.181. 2024-03-25 18:29:15.271 \| Added historical Intraday data request for XAUUSD to the queue. 2024-03-25 18:29:15.272 \| Intraday data recording state for symbol XAUUSD is set to download 'Pending'. 2024-03-25 18:29:15.272 \| Triggering next historical data download in queue. 2024-03-25 18:29:15.272 \| SC Data with Depth \| Network connection to server complete. 2024-03-25 18:29:15.272 \| SC Data with Depth \| Starting socket receive thread. 2024-03-25 18:29:15.272 \| SC Data with Depth \| Sending encoding request to server: Binary VLS. Compression: standard 2024-03-25 18:29:15.274 \| GCG24-COMEX 1 Min #12 \| Chart data loading complete. 2024-03-25 18:29:15.275 \| Using Bid/Ask average for last trade price for USOil 2024-03-25 18:29:15.275 \| SC Data with Depth \| Starting real-time market data updates for: USOil. ID: 2 Service code: fxcm 2024-03-25 18:29:15.275 \| SC Data with Depth \| Requesting security definition data for: USOil. ID: 2 2024-03-25 18:29:15.275 \| Added historical Intraday data request for USOil to the queue. 2024-03-25 18:29:15.275 \| Intraday data recording state for symbol USOil is set to download 'Pending'. 2024-03-25 18:29:15.275 \| Triggering next historical data download in queue. 2024-03-25 18:29:15.298 \| Using Bid/Ask average for last trade price for US30 2024-03-25 18:29:15.299 \| SC Data with Depth \| Starting real-time market data updates for: US30. ID: 3 Service code: fxcm 2024-03-25 18:29:15.299 \| SC Data with Depth \| Requesting security definition data for: US30. ID: 3 2024-03-25 18:29:15.299 \| Added historical Intraday data request for US30 to the queue. 2024-03-25 18:29:15.299 \| Intraday data recording state for symbol US30 is set to download 'Pending'. 2024-03-25 18:29:15.299 \| Triggering next historical data download in queue. 2024-03-25 18:29:15.301 \| Added historical Daily data request for SPX500 to the queue. 2024-03-25 18:29:15.301 \| Triggering next historical data download in queue. 2024-03-25 18:29:15.301 \| Using Bid/Ask average for last trade price for SPX500 2024-03-25 18:29:15.301 \| SC Data with Depth \| Starting real-time market data updates for: SPX500. ID: 4 Service code: fxcm 2024-03-25 18:29:15.301 \| SC Data with Depth \| Requesting security definition data for: SPX500. ID: 4 2024-03-25 18:29:15.302 \| Mapping ESM24-CME to ESM24. Service code: cme 2024-03-25 18:29:15.303 \| Delayed Data Feed \| Starting real-time market data updates for: ESM24-CME (ESM24). ID: 5 Service code: cme 2024-03-25 18:29:15.303 \| Delayed Data Feed \| Connecting to the server ds28.sierracharts.com. Port 10043 2024-03-25 18:29:15.305 \| Delayed Data Feed \| Requesting security definition data for: ESM24-CME (ESM24). ID: 5 2024-03-25 18:29:15.305 \| Added historical Intraday data request for ESM24-CME to the queue. 2024-03-25 18:29:15.305 \| Intraday data recording state for symbol ESM24-CME is set to download 'Pending'. 2024-03-25 18:29:15.305 \| Triggering next historical data download in queue. 2024-03-25 18:29:15.311 \| Added historical Daily data request for EURUSD to the queue. 2024-03-25 18:29:15.311 \| Triggering next historical data download in queue. 2024-03-25 18:29:15.311 \| Using Bid/Ask average for last trade price for EURUSD 2024-03-25 18:29:15.312 \| SC Data with Depth \| Starting real-time market data updates for: EURUSD. ID: 6 Service code: fxcm 2024-03-25 18:29:15.312 \| SC Data with Depth \| Requesting security definition data for: EURUSD. ID: 6 2024-03-25 18:29:15.312 \| Added historical Intraday data request for EURUSD to the queue. 2024-03-25 18:29:15.312 \| Intraday data recording state for symbol EURUSD is set to download 'Pending'. 2024-03-25 18:29:15.312 \| Triggering next historical data download in queue. 2024-03-25 18:29:15.400 \| Mapping GCG24-COMEX to GCG24. Service code: comex 2024-03-25 18:29:15.400 \| Delayed Data Feed \| Starting real-time market data updates for: GCG24-COMEX (GCG24). ID: 7 Service code: comex 2024-03-25 18:29:15.400 \| Delayed Data Feed \| Requesting security definition data for: GCG24-COMEX (GCG24). ID: 7 2024-03-25 18:29:15.401 \| Added historical Intraday data request for GCG24-COMEX to the queue. 2024-03-25 18:29:15.401 \| Intraday data recording state for symbol GCG24-COMEX is set to download 'Pending'. 2024-03-25 18:29:15.401 \| Triggering next historical data download in queue. 2024-03-25 18:29:15.623 \| EURUSD[M] 5 Min #8 \| Chart data loading complete. 2024-03-25 18:29:15.805 \| US30[M] 1 Min #3 \| Chart data loading complete. 2024-03-25 18:29:15.962 \| ESM24-CME[M] 1 Min #10 \| StartDateTimeForLoadingOrderFills: 00:00:00 2024-03-25 18:29:15.975 \| ESM24-CME[M] 1 Min #10 \| Chart data loading complete. 2024-03-25 18:29:16.238 \| DTC Client socket (3) \| Creating socket. 2024-03-25 18:29:16.238 \| DTC Client socket (3) \| New receive buffer size: 0 2024-03-25 18:29:16.238 \| DTC Client socket (3) \| Connecting to IP: 38.103.112.187. 2024-03-25 18:29:16.239 \| HD Request # 1 \| Setting DTC encoding to Binary VLS 2024-03-25 18:29:16.239 \| HD Request # 1 \| Sending historical data logon request message. 2024-03-25 18:29:16.264 \| ESM24-CME[M] #9 \| Chart data loading complete. 2024-03-25 18:29:16.270 \| XAUUSD[M] 1 Min #1 \| Chart data loading complete. 2024-03-25 18:29:16.270 \| Delayed Data Feed \| Network connection to server complete. 2024-03-25 18:29:16.270 \| Delayed Data Feed \| Starting socket receive thread. 2024-03-25 18:29:16.270 \| Delayed Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard 2024-03-25 18:29:16.519 \| HD Request # 1 \| Requesting historical Daily data starting at 2024-03-21. 2024-03-25 18:29:16.519 \| SC Data with Depth \| Setting DTC encoding to Binary VLS 2024-03-25 18:29:16.519 \| SC Data with Depth \| Sending logon request message. 2024-03-25 18:29:16.550 \| HD Request # 1 \| Decompressing data. 2024-03-25 18:29:16.570 \| Delayed Data Feed \| Setting DTC encoding to Binary VLS 2024-03-25 18:29:16.570 \| Delayed Data Feed \| Sending logon request message. 2024-03-25 18:29:16.591 \| HD Request # 1 \| Receiving historical Daily data for XAUUSD starting at 2024-03-21. 2024-03-25 18:29:16.592 \| HD Request # 1 \| Writing historical Daily data to the file XAUUSD.dly. 2024-03-25 18:29:16.601 \| Delayed Data Feed \| Received logon response. 2024-03-25 18:29:16.601 \| Delayed Data Feed \| Server Name: RealTimeServer. 2024-03-25 18:29:16.601 \| Delayed Data Feed \| Server protocol version: 8. Client protocol version: 8 2024-03-25 18:29:16.601 \| Delayed Data Feed \| Logon error received from server: Data service (sc_delayed_exchange.datafeed) is disabled or unsupported. A software update may be necessary. 2024-03-25 18:29:16.601 \| Delayed Data Feed \| Failed connections: 1 2024-03-25 18:29:16.601 \| Delayed Data Feed \| Waiting for socket receive thread to end 2024-03-25 18:29:16.601 \| DTC Client socket (3) \| CloseSocket call. 2024-03-25 18:29:16.601 \| Delayed Data Feed \| Disconnected from the server. 2024-03-25 18:29:16.601 \| Delayed Data Feed \| Data feed disconnected. Will reconnect in 2 seconds. 2024-03-25 18:29:16.601 \| DTC Client socket (3) \| Shutdown started. Waiting for graceful close. 2024-03-25 18:29:16.631 \| DTC Client socket (3) \| Socket gracefully closed by remote side. 2024-03-25 18:29:16.631 \| DTC Client socket (3) \| Closed. 2024-03-25 18:29:16.644 \| Socket (2) \| CloseSocket call. 2024-03-25 18:29:16.644 \| Socket (2) \| Shutdown started. Waiting for graceful close. 2024-03-25 18:29:16.644 \| Historical data download thread signaled to stop. 2024-03-25 18:29:16.644 \| HD Request # 1 \| Received 4 Daily data records from 2024-03-21 00:00:00 to 2024-03-26 00:00:00 (6.0 days) and wrote 4 records for XAUUSD 2024-03-25 18:29:16.644 \| HD Request # 1 \| Completion time: 1s. 2024-03-25 18:29:16.644 \| HD Request # 1 \| Daily data download complete for XAUUSD. Unique request ID: 1 2024-03-25 18:29:16.644 \| Removing historical data download ID 1. 2024-03-25 18:29:16.644 \| 2024-03-25 18:29:16.645 \| Triggering next historical data download in queue. 2024-03-25 18:29:16.645 \| Delaying start of download for XAUUSD. 2024-03-25 18:29:16.658 \| XAUUSD[M] Daily #2 \| Reloading chart. 2024-03-25 18:29:16.675 \| Socket (2) \| Socket gracefully closed by remote side. 2024-03-25 18:29:16.676 \| Socket (2) \| Closed. 2024-03-25 18:29:16.723 \| XAUUSD[M] Daily #2 \| Chart data loading complete. 2024-03-25 18:29:16.752 \| ESM24-CME[M] 1 Min #5 \| Chart data loading complete. 2024-03-25 18:29:16.897 \| SC Data with Depth \| Received logon response. 2024-03-25 18:29:16.897 \| SC Data with Depth \| Server Name: SC Realtime Server. 2024-03-25 18:29:16.897 \| SC Data with Depth \| Server protocol version: 8. Client protocol version: 8 2024-03-25 18:29:16.897 \| SC Data with Depth \| Successfully connected. 2024-03-25 18:29:16.897 \| SC Data with Depth \| Trading is not supported. 2024-03-25 18:29:16.897 \| SC Data with Depth \| MarketDepthIsSupported: 1 2024-03-25 18:29:16.897 \| SC Data with Depth \| Restarting real-time data updates for symbol: EURUSD 2024-03-25 18:29:16.897 \| SC Data with Depth \| Restarting real-time data updates for symbol: SPX500 2024-03-25 18:29:16.897 \| SC Data with Depth \| Restarting real-time data updates for symbol: US30 2024-03-25 18:29:16.897 \| SC Data with Depth \| Restarting real-time data updates for symbol: USOil 2024-03-25 18:29:16.897 \| SC Data with Depth \| Restarting real-time data updates for symbol: XAUUSD 2024-03-25 18:29:17.020 \| SC Data with Depth \| Received security definition for symbol EURUSD 2024-03-25 18:29:17.020 \| SC Data with Depth \| Received security definition for symbol SPX500 2024-03-25 18:29:17.020 \| SC Data with Depth \| Received security definition for symbol US30 2024-03-25 18:29:17.020 \| SC Data with Depth \| Received security definition for symbol USOil 2024-03-25 18:29:17.020 \| SC Data with Depth \| Received security definition for symbol XAUUSD 2024-03-25 18:29:17.891 \| ESM24-CME 5 Min #2 \| Reloading chart. 2024-03-25 18:29:17.920 \| ESM24-CME 1 Min #4 \| Reloading chart. 2024-03-25 18:29:18.028 \| ESM24-CME #3 \| Reloading chart. 2024-03-25 18:29:18.074 \| ESM24-CME 1 Min #1 \| Reloading chart. 2024-03-25 18:29:18.185 \| ESM24-CME 10 Min #5 \| Reloading chart. 2024-03-25 18:29:18.291 \| Requesting market depth updates for: ESM24-CME if supported. NumLevels=100 2024-03-25 18:29:18.602 \| Delayed Data Feed \| Connecting to the server ds27.sierracharts.com. Port 10043 2024-03-25 18:29:18.634 \| DTC Client socket (2) \| Creating socket. 2024-03-25 18:29:18.634 \| DTC Client socket (2) \| New receive buffer size: 0 2024-03-25 18:29:18.634 \| DTC Client socket (2) \| Connecting to IP: 38.142.127.146. 2024-03-25 18:29:18.667 \| Delayed Data Feed \| Network connection to server complete. 2024-03-25 18:29:18.667 \| Delayed Data Feed \| Starting socket receive thread. 2024-03-25 18:29:18.667 \| Delayed Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard 2024-03-25 18:29:18.803 \| ESM24-CME[M] #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 2024-03-25 18:29:18.811 \| ESM24-CME[M] #3 \| Chart data loading complete. 2024-03-25 18:29:18.961 \| Delayed Data Feed \| Setting DTC encoding to Binary VLS 2024-03-25 18:29:18.961 \| Delayed Data Feed \| Sending logon request message. 2024-03-25 18:29:19.015 \| Delayed Data Feed \| Received logon response. 2024-03-25 18:29:19.015 \| Delayed Data Feed \| Server Name: RealTimeServer. 2024-03-25 18:29:19.015 \| Delayed Data Feed \| Server protocol version: 8. Client protocol version: 8 2024-03-25 18:29:19.015 \| Delayed Data Feed \| Logon error received from server: Data service (sc_delayed_exchange.datafeed) is disabled or unsupported. A software update may be necessary. 2024-03-25 18:29:19.015 \| Delayed Data Feed \| Failed connections: 2 2024-03-25 18:29:19.015 \| Delayed Data Feed \| Waiting for socket receive thread to end 2024-03-25 18:29:19.016 \| DTC Client socket (2) \| CloseSocket call. 2024-03-25 18:29:19.016 \| Delayed Data Feed \| Disconnected from the server. 2024-03-25 18:29:19.016 \| Delayed Data Feed \| Data feed disconnected. Will reconnect in 2 seconds. 2024-03-25 18:29:19.016 \| DTC Client socket (2) \| Shutdown started. Waiting for graceful close. 2024-03-25 18:29:19.039 \| ESM24-CME[M] 10 Min #5 \| StartDateTimeForLoadingOrderFills: 00:00:00 2024-03-25 18:29:19.039 \| ESM24-CME[M] 10 Min #5 \| Chart data loading complete. 2024-03-25 18:29:19.047 \| DTC Client socket (2) \| Socket gracefully closed by remote side. 2024-03-25 18:29:19.047 \| DTC Client socket (2) \| Closed. 2024-03-25 18:29:20.151 \| Loading market depth data. 2024-03-25 18:29:20.227 \| ESM24-CME[M] 1 Min #4 \| Chart data loading complete. 2024-03-25 18:29:20.284 \| ESM24-CME[M] 5 Min #2 \| Chart data loading complete. 2024-03-25 18:29:20.505 \| Loaded depth data records for ESM24-CME 2024-03-15 from 2024-03-15 12:20:22.742000 to 2024-03-15 17:00:00.065000. 2024-03-25 18:29:20.506 \| Loaded depth data records for ESM24-CME 2024-03-16 from 2024-03-15 23:58:19.505077 to 2024-03-16 00:27:57.560595. 2024-03-25 18:29:20.526 \| Loaded depth data records for ESM24-CME 2024-03-17 from 2024-03-16 20:18:33.099850 to 2024-03-17 19:59:59.912000. 2024-03-25 18:29:21.015 \| Delayed Data Feed \| Connecting to the server ds26-2.sierracharts.com. Port 10043 2024-03-25 18:29:21.034 \| DTC Client socket (2) \| Creating socket. 2024-03-25 18:29:21.034 \| DTC Client socket (2) \| New receive buffer size: 0 2024-03-25 18:29:21.034 \| DTC Client socket (2) \| Connecting to IP: 38.103.112.198. 2024-03-25 18:29:21.065 \| Delayed Data Feed \| Network connection to server complete. 2024-03-25 18:29:21.065 \| Delayed Data Feed \| Starting socket receive thread. 2024-03-25 18:29:21.066 \| Delayed Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard 2024-03-25 18:29:21.210 \| Loaded depth data records for ESM24-CME 2024-03-18 from 2024-03-17 20:00:00.070000 to 2024-03-18 19:59:59.986000. 2024-03-25 18:29:21.616 \| Delayed Data Feed \| Setting DTC encoding to Binary VLS 2024-03-25 18:29:21.616 \| Delayed Data Feed \| Sending logon request message. 2024-03-25 18:29:21.885 \| Loaded depth data records for ESM24-CME 2024-03-19 from 2024-03-18 20:00:00.004000 to 2024-03-19 19:59:43.473000. 2024-03-25 18:29:22.150 \| HD Request # 2 \| Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm 2024-03-25 18:29:22.151 \| HD Request # 2 \| Download start date-time: 2024-03-25 12:30:33.000000. File last date-time: 2024-03-25 12:30:33.072000 2024-03-25 18:29:22.151 \| HD Request # 2 \| Using server: ds13-2.sierracharts.com port 10150 2024-03-25 18:29:22.155 \| Delayed Data Feed \| Received logon response. 2024-03-25 18:29:22.155 \| Delayed Data Feed \| Server Name: SC Realtime Server. 2024-03-25 18:29:22.155 \| Delayed Data Feed \| Server protocol version: 8. Client protocol version: 8 2024-03-25 18:29:22.155 \| Delayed Data Feed \| Successfully connected. 2024-03-25 18:29:22.155 \| Delayed Data Feed \| Trading is not supported. 2024-03-25 18:29:22.155 \| Delayed Data Feed \| MarketDepthIsSupported: 1 2024-03-25 18:29:22.155 \| Delayed Data Feed \| Restarting real-time data updates for symbol: ESM24-CME -> ESM24. Market Depth data restarted. 2024-03-25 18:29:22.155 \| Delayed Data Feed \| Restarting real-time data updates for symbol: GCG24-COMEX -> GCG24 2024-03-25 18:29:22.155 \| Starting DelayedDownloadMonitoringTimer 2024-03-25 18:29:22.155 \| Starting HDTimeoutTimer 2024-03-25 18:29:22.155 \| Added historical Market depth data request for ESM24-CME to the queue. 2024-03-25 18:29:22.155 \| Market depth data recording state for symbol ESM24-CME is set to download 'Pending'. 2024-03-25 18:29:22.156 \| Triggering next historical data download in queue. 2024-03-25 18:29:22.157 \| HD Request # 3 \| Downloading Market depth data for ESM24-CME. Service: cme.marketdepth. 2024-03-25 18:29:22.164 \| HD Request # 3 \| Download start date-time: 2024-03-25 12:30:32.936060. 2024-03-25 18:29:22.164 \| HD Request # 3 \| Using server: ds26.sierracharts.com port 10149 2024-03-25 18:29:22.169 \| Socket (3) \| Creating socket. 2024-03-25 18:29:22.169 \| Socket (3) \| New receive buffer size: 0 2024-03-25 18:29:22.169 \| Socket (3) \| Connecting to IP: 38.142.170.156. 2024-03-25 18:29:22.185 \| Socket (4) \| Creating socket. 2024-03-25 18:29:22.185 \| Socket (4) \| New receive buffer size: 0 2024-03-25 18:29:22.185 \| Socket (4) \| Connecting to IP: 38.103.112.197. 2024-03-25 18:29:22.442 \| Loaded depth data records for ESM24-CME 2024-03-20 from 2024-03-19 20:09:53.453000 to 2024-03-20 19:59:59.995000. 2024-03-25 18:29:22.467 \| Delayed Data Feed \| Clearing market depth for ESM24-CME 2024-03-25 18:29:22.467 \| Delayed Data Feed \| Received security definition for symbol ESM24-CME 2024-03-25 18:29:22.467 \| Delayed Data Feed \| Real-time data for symbol GCG24-COMEX is currently unavailable. 2024-03-25 18:29:22.467 \| Delayed Data Feed \| Received security definition for symbol GCG24-COMEX 2024-03-25 18:29:22.717 \| HD Request # 3 \| Setting DTC encoding to Binary VLS 2024-03-25 18:29:22.717 \| HD Request # 3 \| Sending historical data logon request message. 2024-03-25 18:29:22.812 \| HD Request # 2 \| Setting DTC encoding to Binary VLS 2024-03-25 18:29:22.812 \| HD Request # 2 \| Sending historical data logon request message. 2024-03-25 18:29:23.001 \| HD Request # 3 \| Requesting market depth data. Start date-time: 2024-03-25 12:30:32. Symbol: ESM24 2024-03-25 18:29:23.031 \| HD Request # 3 \| Decompressing data. 2024-03-25 18:29:23.078 \| HD Request # 3 \| Receiving market depth data for ESM24-CME starting at 2024-03-25 12:30:32.972000 2024-03-25 18:29:23.079 \| HD Request # 2 \| Requesting Intraday data. Start date-time: 2024-03-25 12:30:33. Record interval: 0. Symbol: XAUUSD 2024-03-25 18:29:23.109 \| Loaded depth data records for ESM24-CME 2024-03-21 from 2024-03-20 20:00:00.001000 to 2024-03-21 19:59:59.996000. 2024-03-25 18:29:23.173 \| HD Request # 2 \| Decompressing data. 2024-03-25 18:29:23.228 \| HD Request # 3 \| Timestamp of first market depth data file record written: 2024-03-25 12:30:32.972000. 2024-03-25 18:29:23.560 \| HD Request # 2 \| Receiving Intraday data for XAUUSD starting at 2024-03-25 12:30:33.028000 2024-03-25 18:29:23.626 \| Loaded depth data records for ESM24-CME 2024-03-22 from 2024-03-21 20:00:00.003000 to 2024-03-22 17:00:00.064000. 2024-03-25 18:29:23.628 \| Loaded depth data records for ESM24-CME 2024-03-23 from 2024-03-22 22:39:32.771596 to 2024-03-22 22:22:44.169000. 2024-03-25 18:29:23.640 \| Loaded depth data records for ESM24-CME 2024-03-24 from 2024-03-24 17:46:54.725234 to 2024-03-24 19:59:59.802000. 2024-03-25 18:29:23.939 \| Loaded depth data records for ESM24-CME 2024-03-25 from 2024-03-24 20:00:00.032000 to 2024-03-25 12:20:22.717000. 2024-03-25 18:29:23.944 \| ESM24-CME[M] 1 Min #1 \| Chart data loading complete. 2024-03-25 18:29:23.946 \| HD Request # 2 \| Timestamp of first Intraday data file record written: 2024-03-25 12:30:33.918000. 2024-03-25 18:29:23.947 \| Socket (3) \| CloseSocket call. 2024-03-25 18:29:23.947 \| Historical data download thread signaled to stop. 2024-03-25 18:29:23.947 \| Socket (3) \| Shutdown started. Waiting for graceful close. 2024-03-25 18:29:23.947 \| HD Request # 2 \| Received 33269 Intraday data records from 2024-03-25 12:30:33.028000 to 2024-03-25 18:29:13.397000 (6.0 hours. Delay: 10.6 seconds) and wrote 33268 records for XAUUSD 2024-03-25 18:29:23.948 \| HD Request # 2 \| Add time&sales data \| Remembered last file record date-time: 2024-03-25 22:29:13.397000 2024-03-25 18:29:23.948 \| HD Request # 2 \| Completion time: 1s. 2024-03-25 18:29:23.948 \| HD Request # 2 \| Intraday data download complete for XAUUSD. Unique request ID: 2 2024-03-25 18:29:23.948 \| Removing historical data download ID 2. 2024-03-25 18:29:23.948 \| Real-time Intraday chart data file updates started for XAUUSD 2024-03-25 18:29:23.948 \| Intraday chart data file opened for XAUUSD 2024-03-25 18:29:23.948 \| HD Request # 2 \| Enabling Intraday chart updating for symbol. 2024-03-25 18:29:23.948 \| 2024-03-25 18:29:23.948 \| Triggering next historical data download in queue. 2024-03-25 18:29:23.948 \| HD Request # 4 \| Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm 2024-03-25 18:29:23.948 \| HD Request # 4 \| Download start date-time: 2024-03-25 12:30:31.000000. File last date-time: 2024-03-25 12:30:31.756000 2024-03-25 18:29:23.949 \| HD Request # 4 \| Using server: ds4.sierracharts.com port 10149 2024-03-25 18:29:23.966 \| Socket (5) \| Creating socket. 2024-03-25 18:29:23.966 \| Socket (5) \| New receive buffer size: 0 2024-03-25 18:29:23.966 \| Socket (5) \| Connecting to IP: 38.103.112.200. 2024-03-25 18:29:24.253 \| Socket (3) \| Socket gracefully closed by remote side. 2024-03-25 18:29:24.253 \| Socket (3) \| Closed. 2024-03-25 18:29:24.289 \| HD Request # 4 \| Setting DTC encoding to Binary VLS 2024-03-25 18:29:24.289 \| HD Request # 4 \| Sending historical data logon request message. 2024-03-25 18:29:24.559 \| HD Request # 4 \| Requesting Intraday data. Start date-time: 2024-03-25 12:30:31. Record interval: 0. Symbol: USOil 2024-03-25 18:29:24.591 \| HD Request # 4 \| Decompressing data. 2024-03-25 18:29:24.669 \| HD Request # 4 \| Receiving Intraday data for USOil starting at 2024-03-25 12:30:31.756000 2024-03-25 18:29:24.743 \| Socket (5) \| CloseSocket call. 2024-03-25 18:29:24.743 \| Socket (5) \| Shutdown started. Waiting for graceful close. 2024-03-25 18:29:24.744 \| Historical data download thread signaled to stop. 2024-03-25 18:29:24.744 \| HD Request # 4 \| Timestamp of first Intraday data file record written: 2024-03-25 12:30:39.264000. 2024-03-25 18:29:24.744 \| HD Request # 4 \| Received 4720 Intraday data records from 2024-03-25 12:30:31.756000 to 2024-03-25 18:29:17.890000 (6.0 hours. Delay: 6.9 seconds) and wrote 4719 records for USOil 2024-03-25 18:29:24.745 \| HD Request # 4 \| Add time&sales data \| Remembered last file record date-time: 2024-03-25 22:29:17.890000 2024-03-25 18:29:24.745 \| HD Request # 4 \| Completion time: 1s. 2024-03-25 18:29:24.745 \| HD Request # 4 \| Intraday data download complete for USOil. Unique request ID: 3 2024-03-25 18:29:24.745 \| Removing historical data download ID 3. 2024-03-25 18:29:24.745 \| Real-time Intraday chart data file updates started for USOil 2024-03-25 18:29:24.745 \| Intraday chart data file opened for USOil 2024-03-25 18:29:24.745 \| HD Request # 4 \| Enabling Intraday chart updating for symbol. 2024-03-25 18:29:24.745 \| 2024-03-25 18:29:24.745 \| Triggering next historical data download in queue. 2024-03-25 18:29:24.745 \| HD Request # 5 \| Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm 2024-03-25 18:29:24.745 \| HD Request # 5 \| Download start date-time: 2024-03-25 12:30:30.000000. File last date-time: 2024-03-25 12:30:30.625000 2024-03-25 18:29:24.745 \| HD Request # 5 \| Using server: ds12.sierracharts.com port 10150 2024-03-25 18:29:24.745 \| Socket (3) \| Creating socket. 2024-03-25 18:29:24.745 \| Socket (3) \| New receive buffer size: 0 2024-03-25 18:29:24.745 \| Socket (3) \| Connecting to IP: 38.103.112.181. 2024-03-25 18:29:25.032 \| Socket (5) \| Socket gracefully closed by remote side. 2024-03-25 18:29:25.032 \| Socket (5) \| Closed. 2024-03-25 18:29:25.063 \| HD Request # 5 \| Setting DTC encoding to Binary VLS 2024-03-25 18:29:25.063 \| HD Request # 5 \| Sending historical data logon request message. 2024-03-25 18:29:25.332 \| HD Request # 5 \| Requesting Intraday data. Start date-time: 2024-03-25 12:30:30. Record interval: 0. Symbol: US30 2024-03-25 18:29:25.363 \| HD Request # 5 \| Decompressing data. 2024-03-25 18:29:25.482 \| HD Request # 5 \| Receiving Intraday data for US30 starting at 2024-03-25 12:30:30.195000 2024-03-25 18:29:25.578 \| HD Request # 5 \| Timestamp of first Intraday data file record written: 2024-03-25 12:30:33.407000. 2024-03-25 18:29:25.578 \| Socket (3) \| CloseSocket call. 2024-03-25 18:29:25.579 \| Socket (3) \| Shutdown started. Waiting for graceful close. 2024-03-25 18:29:25.579 \| Historical data download thread signaled to stop. 2024-03-25 18:29:25.579 \| HD Request # 5 \| Received 34714 Intraday data records from 2024-03-25 12:30:30.195000 to 2024-03-25 18:29:05.942000 (6.0 hours. Delay: 19.6 seconds) and wrote 34710 records for US30 2024-03-25 18:29:25.579 \| HD Request # 5 \| Add time&sales data \| Remembered last file record date-time: 2024-03-25 22:29:05.942000 2024-03-25 18:29:25.579 \| HD Request # 5 \| Completion time: 1s. 2024-03-25 18:29:25.579 \| HD Request # 5 \| Intraday data download complete for US30. Unique request ID: 4 2024-03-25 18:29:25.579 \| Removing historical data download ID 4. 2024-03-25 18:29:25.579 \| Real-time Intraday chart data file updates started for US30 2024-03-25 18:29:25.579 \| Intraday chart data file opened for US30 2024-03-25 18:29:25.579 \| HD Request # 5 \| Enabling Intraday chart updating for symbol. 2024-03-25 18:29:25.579 \| 2024-03-25 18:29:25.579 \| Triggering next historical data download in queue. 2024-03-25 18:29:25.580 \| HD Request # 6 \| Downloading Historical Daily chart data for SPX500. Starting date: 2024-03-21. Service: fxcm 2024-03-25 18:29:25.580 \| HD Request # 6 \| Using server: ds13-2.sierracharts.com port 10149 2024-03-25 18:29:25.580 \| Socket (5) \| Creating socket. 2024-03-25 18:29:25.580 \| Socket (5) \| New receive buffer size: 0 2024-03-25 18:29:25.580 \| Socket (5) \| Connecting to IP: 38.142.170.156. 2024-03-25 18:29:25.609 \| Socket (3) \| Socket gracefully closed by remote side. 2024-03-25 18:29:25.609 \| Socket (3) \| Closed. 2024-03-25 18:29:25.993 \| HD Request # 6 \| Setting DTC encoding to Binary VLS 2024-03-25 18:29:25.993 \| HD Request # 6 \| Sending historical data logon request message. 2024-03-25 18:29:26.227 \| HD Request # 6 \| Requesting historical Daily data starting at 2024-03-21. 2024-03-25 18:29:26.376 \| HD Request # 6 \| Decompressing data. 2024-03-25 18:29:26.378 \| HD Request # 6 \| Receiving historical Daily data for SPX500 starting at 2024-03-21. 2024-03-25 18:29:26.378 \| HD Request # 6 \| Writing historical Daily data to the file SPX500.dly. 2024-03-25 18:29:26.412 \| Socket (5) \| CloseSocket call. 2024-03-25 18:29:26.412 \| Socket (5) \| Shutdown started. Waiting for graceful close. 2024-03-25 18:29:26.412 \| Historical data download thread signaled to stop. 2024-03-25 18:29:26.412 \| HD Request # 6 \| Received 4 Daily data records from 2024-03-21 00:00:00 to 2024-03-26 00:00:00 (6.0 days) and wrote 4 records for SPX500 2024-03-25 18:29:26.412 \| HD Request # 6 \| Completion time: 1s. 2024-03-25 18:29:26.412 \| HD Request # 6 \| Daily data download complete for SPX500. Unique request ID: 5 2024-03-25 18:29:26.412 \| Removing historical data download ID 5. 2024-03-25 18:29:26.412 \| 2024-03-25 18:29:26.412 \| Triggering next historical data download in queue. 2024-03-25 18:29:26.412 \| Delaying start of download for ESM24-CME. 2024-03-25 18:29:26.423 \| SPX500[M] Daily #6 \| Reloading chart. 2024-03-25 18:29:26.462 \| SPX500[M] Daily #6 \| Chart data loading complete. 2024-03-25 18:29:26.517 \| Socket (5) \| Socket gracefully closed by remote side. 2024-03-25 18:29:26.517 \| Socket (5) \| Closed. 2024-03-25 18:29:27.151 \| HD Request # 7 \| Downloading Intraday chart data for ESM24-CME to the file ESM24-CME.scid. Service: cme 2024-03-25 18:29:27.152 \| HD Request # 7 \| Download start date-time: 2024-03-25 12:20:22.000000. File last date-time: 2024-03-25 12:20:22.717007 2024-03-25 18:29:27.152 \| HD Request # 7 \| Using server: ds26.sierracharts.com port 10150 2024-03-25 18:29:27.152 \| Socket (3) \| Creating socket. 2024-03-25 18:29:27.152 \| Socket (3) \| New receive buffer size: 0 2024-03-25 18:29:27.152 \| Socket (3) \| Connecting to IP: 38.103.112.197. 2024-03-25 18:29:27.465 \| HD Request # 7 \| Setting DTC encoding to Binary VLS 2024-03-25 18:29:27.465 \| HD Request # 7 \| Sending historical data logon request message. 2024-03-25 18:29:27.751 \| HD Request # 7 \| Requesting Intraday data. Start date-time: 2024-03-25 12:20:22. Record interval: 0. Symbol: ESM24 2024-03-25 18:29:27.783 \| HD Request # 7 \| Decompressing data. 2024-03-25 18:29:27.828 \| HD Request # 7 \| Receiving Intraday data for ESM24-CME starting at 2024-03-25 12:20:22.325000 2024-03-25 18:29:27.941 \| HD Request # 7 \| Timestamp of first Intraday data file record written: 2024-03-25 12:20:22.954000. 2024-03-25 18:29:29.019 \| Socket (3) \| CloseSocket call. 2024-03-25 18:29:29.019 \| Historical data download thread signaled to stop. 2024-03-25 18:29:29.019 \| Socket (3) \| Shutdown started. Waiting for graceful close. 2024-03-25 18:29:29.019 \| HD Request # 7 \| Received 195604 Intraday data records from 2024-03-25 12:20:22.325000 to 2024-03-25 18:19:27.414005 (6.0 hours. Delay: 10.0 minutes) and wrote 195564 records for ESM24-CME 2024-03-25 18:29:29.020 \| HD Request # 7 \| Add time&sales data \| Remembered last file record date-time: 2024-03-25 22:19:27.414005 2024-03-25 18:29:29.020 \| HD Request # 7 \| Completion time: 2s. 2024-03-25 18:29:29.020 \| HD Request # 7 \| Intraday data download complete for ESM24-CME. Unique request ID: 6 2024-03-25 18:29:29.020 \| Removing historical data download ID 6. 2024-03-25 18:29:29.020 \| Real-time Intraday chart data file updates started for ESM24-CME 2024-03-25 18:29:29.020 \| Intraday chart data file opened for ESM24-CME 2024-03-25 18:29:29.020 \| HD Request # 7 \| Enabling Intraday chart updating for symbol. 2024-03-25 18:29:29.020 \| 2024-03-25 18:29:29.020 \| Triggering next historical data download in queue. 2024-03-25 18:29:29.021 \| HD Request # 8 \| Downloading Historical Daily chart data for EURUSD. Starting date: 2024-03-21. Service: fxcm 2024-03-25 18:29:29.021 \| HD Request # 8 \| Using server: ds4.sierracharts.com port 10149 2024-03-25 18:29:29.021 \| Socket (5) \| Creating socket. 2024-03-25 18:29:29.021 \| Socket (5) \| New receive buffer size: 0 2024-03-25 18:29:29.021 \| Socket (5) \| Connecting to IP: 38.103.112.200. 2024-03-25 18:29:29.051 \| Socket (3) \| Socket gracefully closed by remote side. 2024-03-25 18:29:29.051 \| Socket (3) \| Closed. 2024-03-25 18:29:29.089 \| HD Request # 8 \| Setting DTC encoding to Binary VLS 2024-03-25 18:29:29.089 \| HD Request # 8 \| Sending historical data logon request message. 2024-03-25 18:29:29.120 \| HD Request # 8 \| Requesting historical Daily data starting at 2024-03-21. 2024-03-25 18:29:29.151 \| HD Request # 8 \| Decompressing data. 2024-03-25 18:29:29.173 \| HD Request # 8 \| Receiving historical Daily data for EURUSD starting at 2024-03-21. 2024-03-25 18:29:29.173 \| HD Request # 8 \| Writing historical Daily data to the file EURUSD.dly. 2024-03-25 18:29:29.205 \| Socket (5) \| CloseSocket call. 2024-03-25 18:29:29.205 \| Socket (5) \| Shutdown started. Waiting for graceful close. 2024-03-25 18:29:29.205 \| Historical data download thread signaled to stop. 2024-03-25 18:29:29.205 \| HD Request # 8 \| Received 4 Daily data records from 2024-03-21 00:00:00 to 2024-03-26 00:00:00 (6.0 days) and wrote 4 records for EURUSD 2024-03-25 18:29:29.205 \| HD Request # 8 \| Completion time: 0s. 2024-03-25 18:29:29.205 \| HD Request # 8 \| Daily data download complete for EURUSD. Unique request ID: 7 2024-03-25 18:29:29.205 \| Removing historical data download ID 7. 2024-03-25 18:29:29.206 \| 2024-03-25 18:29:29.206 \| Triggering next historical data download in queue. 2024-03-25 18:29:29.206 \| HD Request # 9 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm 2024-03-25 18:29:29.206 \| HD Request # 9 \| Download start date-time: 2024-03-25 12:30:32.000000. File last date-time: 2024-03-25 12:30:32.941000 2024-03-25 18:29:29.206 \| HD Request # 9 \| Using server: ds12.sierracharts.com port 10150 2024-03-25 18:29:29.206 \| Socket (3) \| Creating socket. 2024-03-25 18:29:29.206 \| Socket (3) \| New receive buffer size: 0 2024-03-25 18:29:29.206 \| Socket (3) \| Connecting to IP: 38.103.112.181. 2024-03-25 18:29:29.215 \| EURUSD[M] Daily #7 \| Reloading chart. 2024-03-25 18:29:29.245 \| Socket (5) \| Socket gracefully closed by remote side. 2024-03-25 18:29:29.245 \| Socket (5) \| Closed. 2024-03-25 18:29:29.253 \| EURUSD[M] Daily #7 \| Chart data loading complete. 2024-03-25 18:29:29.287 \| HD Request # 9 \| Setting DTC encoding to Binary VLS 2024-03-25 18:29:29.287 \| HD Request # 9 \| Sending historical data logon request message. 2024-03-25 18:29:29.322 \| HD Request # 9 \| Requesting Intraday data. Start date-time: 2024-03-25 12:30:32. Record interval: 0. Symbol: EURUSD 2024-03-25 18:29:29.356 \| HD Request # 9 \| Decompressing data. 2024-03-25 18:29:29.654 \| HD Request # 9 \| Receiving Intraday data for EURUSD starting at 2024-03-25 12:30:32.874000 2024-03-25 18:29:29.974 \| Socket (3) \| CloseSocket call. 2024-03-25 18:29:29.974 \| Socket (3) \| Shutdown started. Waiting for graceful close. 2024-03-25 18:29:29.974 \| Historical data download thread signaled to stop. 2024-03-25 18:29:29.977 \| HD Request # 9 \| Timestamp of first Intraday data file record written: 2024-03-25 12:30:33.545000. 2024-03-25 18:29:29.977 \| HD Request # 9 \| Received 29512 Intraday data records from 2024-03-25 12:30:32.874000 to 2024-03-25 18:29:10.182000 (6.0 hours. Delay: 19.8 seconds) and wrote 29508 records for EURUSD 2024-03-25 18:29:29.978 \| HD Request # 9 \| Add time&sales data \| Remembered last file record date-time: 2024-03-25 22:29:10.182000 2024-03-25 18:29:29.978 \| HD Request # 9 \| Completion time: 0s. 2024-03-25 18:29:29.978 \| HD Request # 9 \| Intraday data download complete for EURUSD. Unique request ID: 8 2024-03-25 18:29:29.978 \| Removing historical data download ID 8. 2024-03-25 18:29:29.978 \| Real-time Intraday chart data file updates started for EURUSD 2024-03-25 18:29:29.978 \| Intraday chart data file opened for EURUSD 2024-03-25 18:29:29.978 \| HD Request # 9 \| Enabling Intraday chart updating for symbol. 2024-03-25 18:29:29.978 \| 2024-03-25 18:29:29.978 \| Triggering next historical data download in queue. 2024-03-25 18:29:29.978 \| HD Request # 10 \| Downloading Intraday chart data for GCG24-COMEX to the file GCG24-COMEX.scid. Service: comex 2024-03-25 18:29:29.978 \| HD Request # 10 \| Download start date-time: 2024-02-27 08:12:31.000000. File last date-time: 2024-02-27 08:12:31.786000 2024-03-25 18:29:29.978 \| HD Request # 10 \| Using server: ds28.sierracharts.com port 10149 2024-03-25 18:29:29.978 \| Socket (5) \| Creating socket. 2024-03-25 18:29:29.978 \| Socket (5) \| New receive buffer size: 0 2024-03-25 18:29:29.978 \| Socket (5) \| Connecting to IP: 38.103.112.187. 2024-03-25 18:29:30.005 \| Socket (3) \| Socket gracefully closed by remote side. 2024-03-25 18:29:30.006 \| Socket (3) \| Closed. 2024-03-25 18:29:30.289 \| HD Request # 10 \| Setting DTC encoding to Binary VLS 2024-03-25 18:29:30.289 \| HD Request # 10 \| Sending historical data logon request message. 2024-03-25 18:29:30.520 \| Socket (4) \| CloseSocket call. 2024-03-25 18:29:30.521 \| Socket (4) \| Shutdown started. Waiting for graceful close. 2024-03-25 18:29:30.521 \| Historical data download thread signaled to stop. 2024-03-25 18:29:30.521 \| HD Request # 3 \| Received 1465084 Market depth data records from 2024-03-25 12:30:32.972000 to 2024-03-25 18:19:29.073000 (5.8 hours. Delay: 10.0 minutes) and wrote 1465084 records for ESM24-CME 2024-03-25 18:29:30.521 \| HD Request # 3 \| Completion time: 8s. 2024-03-25 18:29:30.521 \| HD Request # 3 \| Market depth data download complete for ESM24-CME. Unique request ID: 10 2024-03-25 18:29:30.521 \| Removing historical data download ID 10. 2024-03-25 18:29:30.521 \| Real-time market depth file updates started for ESM24-CME 2024-03-25 18:29:30.522 \| Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESM24-CME.2024-03-25.depth 2024-03-25 18:29:30.522 \| ESM24-CME[M] 1 Min #5 \| Flagging to reload Intraday data on market depth download completion. 2024-03-25 18:29:30.522 \| ESM24-CME[M] #9 \| Flagging to reload Intraday data on market depth download completion. 2024-03-25 18:29:30.522 \| ESM24-CME[M] 1 Min #10 \| Flagging to reload Intraday data on market depth download completion. 2024-03-25 18:29:30.522 \| ESM24-CME[M] 5 Min #2 \| Flagging to reload Intraday data on market depth download completion. 2024-03-25 18:29:30.522 \| ESM24-CME[M] 1 Min #4 \| Flagging to reload Intraday data on market depth download completion. 2024-03-25 18:29:30.522 \| ESM24-CME[M] #3 \| Flagging to reload Intraday data on market depth download completion. 2024-03-25 18:29:30.522 \| ESM24-CME[M] 10 Min #5 \| Flagging to reload Intraday data on market depth download completion. 2024-03-25 18:29:30.522 \| 2024-03-25 18:29:30.522 \| No download requests in the queue to start downloads for. 2024-03-25 18:29:30.530 \| ESM24-CME[M] 10 Min #5 \| Reloading chart. 2024-03-25 18:29:30.532 \| ESM24-CME[M] 1 Min #10 \| Reloading chart. 2024-03-25 18:29:30.536 \| ESM24-CME[M] 1 Min #5 \| Reloading chart. 2024-03-25 18:29:30.538 \| ESM24-CME[M] #9 \| Reloading chart. 2024-03-25 18:29:30.543 \| ESM24-CME[M] 5 Min #2 \| Reloading chart. 2024-03-25 18:29:30.555 \| ESM24-CME[M] 1 Min #4 \| Reloading chart. 2024-03-25 18:29:30.559 \| ESM24-CME[M] #3 \| Reloading chart. 2024-03-25 18:29:30.560 \| Socket (4) \| Socket gracefully closed by remote side. 2024-03-25 18:29:30.560 \| Socket (4) \| Closed. 2024-03-25 18:29:30.561 \| HD Request # 10 \| Requesting Intraday data. Start date-time: 2024-02-27 08:12:31. Record interval: 0. Symbol: GCG24 2024-03-25 18:29:30.593 \| HD Request # 10 \| Decompressing data. 2024-03-25 18:29:30.623 \| HD Request # 10 \| Receiving Intraday data for GCG24-COMEX starting at 2024-02-27 08:12:31.680000 2024-03-25 18:29:30.623 \| Socket (5) \| CloseSocket call. 2024-03-25 18:29:30.623 \| Socket (5) \| Shutdown started. Waiting for graceful close. 2024-03-25 18:29:30.623 \| Historical data download thread signaled to stop. 2024-03-25 18:29:30.623 \| HD Request # 10 \| Received 2 Intraday data records from 2024-02-27 08:12:31.680000 to 2024-02-27 08:12:31.786000 (0.1 seconds. Delay: 27.4 days) and wrote 0 records for GCG24-COMEX 2024-03-25 18:29:30.624 \| HD Request # 10 \| Add time&sales data \| Remembered last file record date-time: 2024-02-27 13:12:31.786000 2024-03-25 18:29:30.624 \| HD Request # 10 \| Completion time: 1s. 2024-03-25 18:29:30.624 \| HD Request # 10 \| Intraday data download complete for GCG24-COMEX. Unique request ID: 9 2024-03-25 18:29:30.624 \| Removing historical data download ID 9. 2024-03-25 18:29:30.624 \| Real-time Intraday chart data file updates started for GCG24-COMEX 2024-03-25 18:29:30.624 \| Intraday chart data file opened for GCG24-COMEX 2024-03-25 18:29:30.624 \| HD Request # 10 \| Enabling Intraday chart updating for symbol. 2024-03-25 18:29:30.624 \| 2024-03-25 18:29:30.624 \| No download requests in the queue to start downloads for. 2024-03-25 18:29:30.665 \| Socket (5) \| Socket gracefully closed by remote side. 2024-03-25 18:29:30.665 \| Socket (5) \| Closed. 2024-03-25 18:29:30.980 \| ESM24-CME[M] 1 Min #10 \| StartDateTimeForLoadingOrderFills: 00:00:00 2024-03-25 18:29:30.980 \| ESM24-CME[M] 1 Min #10 \| Chart data loading complete. 2024-03-25 18:29:31.425 \| ESM24-CME[M] 1 Min #5 \| Chart data loading complete. 2024-03-25 18:29:31.439 \| ESM24-CME[M] #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 2024-03-25 18:29:31.446 \| ESM24-CME[M] #3 \| Chart data loading complete. 2024-03-25 18:29:31.465 \| ESM24-CME[M] 10 Min #5 \| StartDateTimeForLoadingOrderFills: 00:00:00 2024-03-25 18:29:31.465 \| ESM24-CME[M] 10 Min #5 \| Chart data loading complete. 2024-03-25 18:29:31.540 \| ESM24-CME[M] #9 \| Chart data loading complete. 2024-03-25 18:29:32.246 \| Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid. Thread ID: 41968 2024-03-25 18:29:32.424 \| Opened cached Intraday file: C:\SierraChart\Data\ESM24-CME.scid. Thread ID: 26892 2024-03-25 18:29:32.425 \| Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESM24-CME.2024-03-25.depth 2024-03-25 18:29:32.760 \| ESM24-CME[M] 5 Min #2 \| Chart data loading complete. 2024-03-25 18:29:32.795 \| ESM24-CME[M] 1 Min #4 \| Chart data loading complete. 2024-03-25 18:29:37.284 \| Opened cached Intraday file: C:\SierraChart\Data\US30.scid. Thread ID: 41968 2024-03-25 18:30:11.260 \| GCJ24-COMEX 5 Min #1 \| Reloading chart. 2024-03-25 18:30:11.294 \| GCJ24-COMEX 1 Min #2 \| Reloading chart. 2024-03-25 18:30:11.418 \| GCJ24-COMEX #3 \| Reloading chart. 2024-03-25 18:30:11.474 \| GCJ24-COMEX 1 Min #4 \| Reloading chart. 2024-03-25 18:30:11.513 \| Mapping GCJ24-COMEX to GCJ24. Service code: comex 2024-03-25 18:30:11.513 \| Delayed Data Feed \| Starting real-time market data updates for: GCJ24-COMEX (GCJ24). ID: 8 Service code: comex 2024-03-25 18:30:11.513 \| Delayed Data Feed \| Requesting security definition data for: GCJ24-COMEX (GCJ24). ID: 8 2024-03-25 18:30:11.513 \| Added historical Intraday data request for GCJ24-COMEX to the queue. 2024-03-25 18:30:11.513 \| Intraday data recording state for symbol GCJ24-COMEX is set to download 'Pending'. 2024-03-25 18:30:11.513 \| Triggering next historical data download in queue. 2024-03-25 18:30:11.514 \| Delaying start of download for GCJ24-COMEX. 2024-03-25 18:30:11.542 \| Requesting market depth updates for: GCJ24-COMEX if supported. NumLevels=100 2024-03-25 18:30:11.653 \| GCJ24-COMEX[M] #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 2024-03-25 18:30:11.661 \| GCJ24-COMEX[M] #3 \| Chart data loading complete. 2024-03-25 18:30:11.709 \| Delayed Data Feed \| Clearing market depth for GCJ24-COMEX 2024-03-25 18:30:11.709 \| Delayed Data Feed \| Received security definition for symbol GCJ24-COMEX 2024-03-25 18:30:11.709 \| Added historical Market depth data request for GCJ24-COMEX to the queue. 2024-03-25 18:30:11.709 \| Market depth data recording state for symbol GCJ24-COMEX is set to download 'Pending'. 2024-03-25 18:30:11.709 \| Triggering next historical data download in queue. 2024-03-25 18:30:11.709 \| Historical Market depth data request, start 00:00:00.000 , for GCJ24-COMEX is discarded because a matching download is already pending and the new one is not for earlier data. 2024-03-25 18:30:11.709 \| HD Request # 11 \| Downloading Market depth data for GCJ24-COMEX. Service: comex.marketdepth. 2024-03-25 18:30:11.713 \| HD Request # 11 \| Download start date-time: 2024-03-25 12:30:32.936321. 2024-03-25 18:30:11.713 \| HD Request # 11 \| Using server: ds28.sierracharts.com port 10150 2024-03-25 18:30:11.713 \| Socket (3) \| Creating socket. 2024-03-25 18:30:11.713 \| Socket (3) \| New receive buffer size: 0 2024-03-25 18:30:11.713 \| Socket (3) \| Connecting to IP: 38.103.112.187. 2024-03-25 18:30:12.026 \| HD Request # 11 \| Setting DTC encoding to Binary VLS 2024-03-25 18:30:12.026 \| HD Request # 11 \| Sending historical data logon request message. 2024-03-25 18:30:12.293 \| HD Request # 11 \| Requesting market depth data. Start date-time: 2024-03-25 12:30:32. Symbol: GCJ24 2024-03-25 18:30:12.302 \| Loading market depth data. 2024-03-25 18:30:12.305 \| GCJ24-COMEX[M] 5 Min #1 \| Chart data loading complete. 2024-03-25 18:30:12.324 \| HD Request # 11 \| Decompressing data. 2024-03-25 18:30:12.363 \| Loaded depth data records for GCJ24-COMEX 2024-03-15 from 2024-03-15 12:20:15.905000 to 2024-03-15 17:00:00.076000. 2024-03-25 18:30:12.364 \| Loaded depth data records for GCJ24-COMEX 2024-03-16 from 2024-03-15 22:02:37.114250 to 2024-03-16 03:53:29.905186. 2024-03-25 18:30:12.380 \| GCJ24-COMEX[M] 1 Min #2 \| Chart data loading complete. 2024-03-25 18:30:12.382 \| Loaded depth data records for GCJ24-COMEX 2024-03-17 from 2024-03-17 17:36:55.933939 to 2024-03-17 19:59:59.899000. 2024-03-25 18:30:12.409 \| HD Request # 11 \| Receiving market depth data for GCJ24-COMEX starting at 2024-03-25 12:30:32.948000 2024-03-25 18:30:12.590 \| HD Request # 11 \| Timestamp of first market depth data file record written: 2024-03-25 12:30:32.948000. 2024-03-25 18:30:12.630 \| Loaded depth data records for GCJ24-COMEX 2024-03-18 from 2024-03-17 20:00:00.149000 to 2024-03-18 19:59:59.690000. 2024-03-25 18:30:12.893 \| Loaded depth data records for GCJ24-COMEX 2024-03-19 from 2024-03-18 20:00:00.000000 to 2024-03-19 19:59:58.614000. 2024-03-25 18:30:13.244 \| Loaded depth data records for GCJ24-COMEX 2024-03-20 from 2024-03-19 20:00:00.000000 to 2024-03-20 19:59:58.449000. 2024-03-25 18:30:13.655 \| Loaded depth data records for GCJ24-COMEX 2024-03-21 from 2024-03-20 20:00:00.004000 to 2024-03-21 19:59:59.050000. 2024-03-25 18:30:14.009 \| Loaded depth data records for GCJ24-COMEX 2024-03-22 from 2024-03-21 20:00:00.000000 to 2024-03-22 17:00:00.076000. 2024-03-25 18:30:14.010 \| Loaded depth data records for GCJ24-COMEX 2024-03-23 from 2024-03-22 20:24:58.387891 to 2024-03-22 20:33:56.717000. 2024-03-25 18:30:14.024 \| Loaded depth data records for GCJ24-COMEX 2024-03-24 from 2024-03-24 17:36:09.540583 to 2024-03-24 19:59:59.766000. 2024-03-25 18:30:14.093 \| Socket (3) \| CloseSocket call. 2024-03-25 18:30:14.093 \| Socket (3) \| Shutdown started. Waiting for graceful close. 2024-03-25 18:30:14.093 \| Historical data download thread signaled to stop. 2024-03-25 18:30:14.115 \| HD Request # 11 \| Received 348843 Market depth data records from 2024-03-25 12:30:32.948000 to 2024-03-25 18:20:12.205000 (5.8 hours. Delay: 10.0 minutes) and wrote 348843 records for GCJ24-COMEX 2024-03-25 18:30:14.115 \| HD Request # 11 \| Completion time: 3s. 2024-03-25 18:30:14.115 \| HD Request # 11 \| Market depth data download complete for GCJ24-COMEX. Unique request ID: 12 2024-03-25 18:30:14.115 \| Removing historical data download ID 12. 2024-03-25 18:30:14.115 \| Real-time market depth file updates started for GCJ24-COMEX 2024-03-25 18:30:14.115 \| Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\GCJ24-COMEX.2024-03-25.depth 2024-03-25 18:30:14.115 \| GCJ24-COMEX[M] 5 Min #1 \| Flagging to reload Intraday data on market depth download completion. 2024-03-25 18:30:14.115 \| GCJ24-COMEX[M] 1 Min #2 \| Flagging to reload Intraday data on market depth download completion. 2024-03-25 18:30:14.115 \| GCJ24-COMEX[M] #3 \| Flagging to reload Intraday data on market depth download completion. 2024-03-25 18:30:14.115 \| GCJ24-COMEX[M] 1 Min #4 \| Flagging to reload Intraday data on market depth download completion. 2024-03-25 18:30:14.115 \| 2024-03-25 18:30:14.115 \| No download requests in the queue to start downloads for. 2024-03-25 18:30:14.117 \| GCJ24-COMEX[M] 1 Min #2 \| Reloading chart. 2024-03-25 18:30:14.120 \| GCJ24-COMEX[M] #3 \| Reloading chart. 2024-03-25 18:30:14.125 \| Socket (3) \| Socket gracefully closed by remote side. 2024-03-25 18:30:14.126 \| Socket (3) \| Closed. 2024-03-25 18:30:14.129 \| GCJ24-COMEX[M] 1 Min #4 \| Reloading chart. 2024-03-25 18:30:14.134 \| GCJ24-COMEX[M] 5 Min #1 \| Reloading chart. 2024-03-25 18:30:14.287 \| Loaded depth data records for GCJ24-COMEX 2024-03-25 from 2024-03-24 20:00:00.009000 to 2024-03-25 12:20:15.866000. 2024-03-25 18:30:14.293 \| GCJ24-COMEX[M] 1 Min #4 \| Chart data loading complete. 2024-03-25 18:30:14.294 \| GCJ24-COMEX[M] #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 2024-03-25 18:30:14.298 \| GCJ24-COMEX[M] #3 \| Chart data loading complete. 2024-03-25 18:30:14.708 \| Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\GCJ24-COMEX.2024-03-25.depth 2024-03-25 18:30:15.027 \| GCJ24-COMEX[M] 5 Min #1 \| Chart data loading complete. 2024-03-25 18:30:15.083 \| GCJ24-COMEX[M] 1 Min #2 \| Chart data loading complete. 2024-03-25 18:30:16.861 \| HD Request # 12 \| Downloading Intraday chart data for GCJ24-COMEX to the file GCJ24-COMEX.scid. Service: comex 2024-03-25 18:30:16.862 \| HD Request # 12 \| Download start date-time: 2024-03-25 12:20:15.000000. File last date-time: 2024-03-25 12:20:15.866000 2024-03-25 18:30:16.862 \| HD Request # 12 \| Using server: ds13.sierracharts.com port 10150 2024-03-25 18:30:16.891 \| Socket (3) \| Creating socket. 2024-03-25 18:30:16.891 \| Socket (3) \| New receive buffer size: 0 2024-03-25 18:30:16.891 \| Socket (3) \| Connecting to IP: 38.142.170.155. 2024-03-25 18:30:17.312 \| HD Request # 12 \| Setting DTC encoding to Binary VLS 2024-03-25 18:30:17.312 \| HD Request # 12 \| Sending historical data logon request message. 2024-03-25 18:30:17.560 \| Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 41968 2024-03-25 18:30:17.664 \| HD Request # 12 \| Requesting Intraday data. Start date-time: 2024-03-25 12:20:15. Record interval: 0. Symbol: GCJ24 2024-03-25 18:30:17.756 \| HD Request # 12 \| Decompressing data. 2024-03-25 18:30:17.947 \| HD Request # 12 \| Receiving Intraday data for GCJ24-COMEX starting at 2024-03-25 12:20:15.866000 2024-03-25 18:30:18.212 \| Socket (3) \| CloseSocket call. 2024-03-25 18:30:18.212 \| Historical data download thread signaled to stop. 2024-03-25 18:30:18.212 \| Socket (3) \| Shutdown started. Waiting for graceful close. 2024-03-25 18:30:18.212 \| HD Request # 12 \| Timestamp of first Intraday data file record written: 2024-03-25 12:20:28.685000. 2024-03-25 18:30:18.212 \| HD Request # 12 \| Received 14094 Intraday data records from 2024-03-25 12:20:15.866000 to 2024-03-25 18:20:10.959000 (6.0 hours. Delay: 10.1 minutes) and wrote 14093 records for GCJ24-COMEX 2024-03-25 18:30:18.213 \| HD Request # 12 \| Add time&sales data \| Remembered last file record date-time: 2024-03-25 22:20:10.959000 2024-03-25 18:30:18.213 \| HD Request # 12 \| Completion time: 2s. 2024-03-25 18:30:18.213 \| HD Request # 12 \| Intraday data download complete for GCJ24-COMEX. Unique request ID: 11 2024-03-25 18:30:18.213 \| Removing historical data download ID 11. 2024-03-25 18:30:18.213 \| Real-time Intraday chart data file updates started for GCJ24-COMEX 2024-03-25 18:30:18.213 \| Intraday chart data file opened for GCJ24-COMEX 2024-03-25 18:30:18.213 \| HD Request # 12 \| Enabling Intraday chart updating for symbol. 2024-03-25 18:30:18.213 \| 2024-03-25 18:30:18.213 \| No download requests in the queue to start downloads for. 2024-03-25 18:30:18.380 \| Socket (3) \| Socket gracefully closed by remote side. 2024-03-25 18:30:18.381 \| Socket (3) \| Closed. 2024-03-25 18:30:21.207 \| Opened cached Intraday file: C:\SierraChart\Data\GCJ24-COMEX.scid. Thread ID: 26892 2024-03-25 18:30:21.626 \| Mapping GCM24-COMEX to GCM24. Service code: comex 2024-03-25 18:30:21.626 \| Delayed Data Feed \| Starting real-time market data updates for: GCM24-COMEX (GCM24). ID: 9 Service code: comex 2024-03-25 18:30:21.626 \| Delayed Data Feed \| Requesting security definition data for: GCM24-COMEX (GCM24). ID: 9 2024-03-25 18:30:22.218 \| Delayed Data Feed \| Received security definition for symbol GCM24-COMEX 2024-03-25 18:30:47.770 \| Opened cached Intraday file: C:\SierraChart\Data\USOil.scid. Thread ID: 41968

[2024-03-25 22:39:06] #6 [Go To First Post]
Naive - Posts: 13
I also attach a link to show a record of the issue. You can see the time from the control bar that stop updating for a while... https://www.awesomescreenshot.com/video/26139121?key=f9701e594f56eccacd928f8deff0504d

[2024-03-26 03:10:25] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 17166
What you are seeing must be normal, if there is just stopping of the updates for a few seconds. It is either normal or a very short duration connectivity issue. There is no lost connections in this log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-26 03:10:50

[2024-03-26 13:45:51] #8 [Go To First Post]
Naive - Posts: 13
Hi, Would you mind taking a look at this link, I don't think this is normal... https://www.awesomescreenshot.com/video/26161309?key=fb4828c394c061dedef88c908acea5a9

[2024-03-27 06:34:24] #9 [Go To First Post]
User384855 - Posts: 5
Hey I'm having the same issue, Not able to figure it out what's going on.

[2024-03-27 15:06:07] #10 [Go To First Post]
John - SC Support - Posts: 36238
Regarding post #8, what time zone is that Trading DOM using? To help determine this, refer to: Chart Settings: Time Zone (List) (Chart >> Chart Settings >> Session Times menu) If it is set "Use Global Time Zone", then please let us know what the Global Time Zone is set to. Refer to the following: Time Zone Setting: Time Zone (Global Settings >> Time Zone) And where are you physically located? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-28 00:03:40] #11 [Go To First Post]
Naive - Posts: 13
I am currently in North Carolina

[2024-03-28 13:41:03] #12 [Go To First Post]
Naive - Posts: 13
The global time zone I am using is New York Time

[2024-03-29 01:41:56] #13 [Go To First Post]
Sierra_Chart Engineering - Posts: 17166
Thank you for these details. If you see stopping of the data feed, during a very active time like 9:30 AM US Eastern time, that is definitely not normal in an active symbol like ES futures. We want you to enable heartbeat logging and provide us the heartbeat messages at the time you see the problem. We just need to see some of them. Maybe about 20 or 30 of them at the time this happens. Instructions: Prices / Data Falling Behind: 4.17 - Providing Heartbeat Messages to Sierra Chart Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-29 01:44:30

[2024-04-01 13:46:22] #14 [Go To First Post]
Naive - Posts: 13
Hi, this is my heartbeat message 2024-04-01 09:14:14.764 \| No download requests in the queue to start downloads for. 2024-04-01 09:14:14.841 \| Socket (4) \| Socket gracefully closed by remote side. 2024-04-01 09:14:14.842 \| Socket (4) \| Closed. 2024-04-01 09:14:17.662 \| Opened cached Intraday file: C:\SierraChart\Data\GCM24-COMEX.scid. Thread ID: 17832 2024-04-01 09:42:53.336 \| Delayed Data Feed \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=1.0 seconds, DataCompRatio=2.83, UncompressedBytes=12809171, CompressionTime=0.211749(secs), NumCompressions=1741, Source=10.10.20.73, MaxSendBufferSize=244978, MaxSendBufferSizeDateTime=2024-04-01 13:41:16 2024-04-01 09:42:58.621 \| SC Data with Depth \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=128, ActualMessageDelay=-0.4 seconds, DataCompRatio=1.68, UncompressedBytes=1643295, CompressionTime=0.062582(secs), NumCompressions=10150, Source=10.10.20.91, MaxSendBufferSize=2496, MaxSendBufferSizeDateTime=2024-04-01 13:30:00 2024-04-01 09:43:11.777 \| Delayed Data Feed \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=134796, ActualMessageDelay=-0.2 seconds, DataCompRatio=2.84, UncompressedBytes=13184264, CompressionTime=0.212651(secs), NumCompressions=1746, Source=10.10.20.73, MaxSendBufferSize=262662, MaxSendBufferSizeDateTime=2024-04-01 13:43:03 2024-04-01 09:43:18.692 \| SC Data with Depth \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.3 seconds, DataCompRatio=1.68, UncompressedBytes=1666561, CompressionTime=0.063642(secs), NumCompressions=10305, Source=10.10.20.91, MaxSendBufferSize=2496, MaxSendBufferSizeDateTime=2024-04-01 13:30:00 2024-04-01 09:43:31.370 \| Delayed Data Feed \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=5, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.0 seconds, DataCompRatio=2.84, UncompressedBytes=13704230, CompressionTime=0.215202(secs), NumCompressions=1791, Source=10.10.20.73, MaxSendBufferSize=262662, MaxSendBufferSizeDateTime=2024-04-01 13:43:03 2024-04-01 09:43:38.627 \| SC Data with Depth \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=96, ActualMessageDelay=-0.4 seconds, DataCompRatio=1.68, UncompressedBytes=1681531, CompressionTime=0.064364(secs), NumCompressions=10418, Source=10.10.20.91, MaxSendBufferSize=2496, MaxSendBufferSizeDateTime=2024-04-01 13:30:00 2024-04-01 09:43:53.019 \| Delayed Data Feed \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.1 seconds, DataCompRatio=2.85, UncompressedBytes=14111043, CompressionTime=0.216251(secs), NumCompressions=1798, Source=10.10.20.73, MaxSendBufferSize=262662, MaxSendBufferSizeDateTime=2024-04-01 13:43:03 2024-04-01 09:43:58.692 \| SC Data with Depth \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.3 seconds, DataCompRatio=1.68, UncompressedBytes=1697605, CompressionTime=0.065185(secs), NumCompressions=10545, Source=10.10.20.91, MaxSendBufferSize=2496, MaxSendBufferSizeDateTime=2024-04-01 13:30:00 2024-04-01 09:44:10.919 \| Delayed Data Feed \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=5, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=32249, ActualMessageDelay=-0.2 seconds, DataCompRatio=2.85, UncompressedBytes=14465995, CompressionTime=0.218121(secs), NumCompressions=1824, Source=10.10.20.73, MaxSendBufferSize=262662, MaxSendBufferSizeDateTime=2024-04-01 13:43:03 2024-04-01 09:44:18.692 \| SC Data with Depth \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=64, ActualMessageDelay=-0.3 seconds, DataCompRatio=1.68, UncompressedBytes=1714135, CompressionTime=0.066012(secs), NumCompressions=10669, Source=10.10.20.91, MaxSendBufferSize=2496, MaxSendBufferSizeDateTime=2024-04-01 13:30:00 2024-04-01 09:44:31.040 \| Delayed Data Feed \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.2 seconds, DataCompRatio=2.86, UncompressedBytes=14866731, CompressionTime=0.219699(secs), NumCompressions=1835, Source=10.10.20.73, MaxSendBufferSize=262662, MaxSendBufferSizeDateTime=2024-04-01 13:43:03 2024-04-01 09:44:38.663 \| SC Data with Depth \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=96, ActualMessageDelay=-0.3 seconds, DataCompRatio=1.68, UncompressedBytes=1733417, CompressionTime=0.066825(secs), NumCompressions=10790, Source=10.10.20.91, MaxSendBufferSize=2496, MaxSendBufferSizeDateTime=2024-04-01 13:30:00 2024-04-01 09:44:50.699 \| Delayed Data Feed \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=4, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=7614, ActualMessageDelay=-0.4 seconds, DataCompRatio=2.86, UncompressedBytes=15183168, CompressionTime=0.220945(secs), NumCompressions=1864, Source=10.10.20.73, MaxSendBufferSize=262662, MaxSendBufferSizeDateTime=2024-04-01 13:43:03 2024-04-01 09:44:58.633 \| SC Data with Depth \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=192, ActualMessageDelay=-0.4 seconds, DataCompRatio=1.68, UncompressedBytes=1746323, CompressionTime=0.067491(secs), NumCompressions=10904, Source=10.10.20.91, MaxSendBufferSize=2496, MaxSendBufferSizeDateTime=2024-04-01 13:30:00

[2024-04-01 14:08:38] #15 [Go To First Post]
Sierra_Chart Engineering - Posts: 17166
We now recognize the issue is on the server. We are working to resolve the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-01 16:56:41] #16 [Go To First Post]
Sierra_Chart Engineering - Posts: 17166
We have one of the servers resolved now. Select File >> Reconnect. This is on ds28. You would have to check Window >> Message Log to see what server address is being connected to for delayed data. We still need to spend time to understand what the underlying cause is though. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-01 17:30:58] #17 [Go To First Post]
Naive - Posts: 13
This is my new log message, I am not sure where I can find the server ID 2024-04-01 13:25:39.305 \| No download requests in the queue to start downloads for. 2024-04-01 13:25:39.383 \| Socket (5) \| Socket gracefully closed by remote side. 2024-04-01 13:25:39.383 \| Socket (5) \| Closed. 2024-04-01 13:25:42.311 \| Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid. Thread ID: 16552 2024-04-01 13:25:42.312 \| Opened cached Intraday file: C:\SierraChart\Data\USOil.scid. Thread ID: 16552 2024-04-01 13:25:42.312 \| Opened cached Intraday file: C:\SierraChart\Data\US30.scid. Thread ID: 16552 2024-04-01 13:25:42.312 \| Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 16552 2024-04-01 13:26:01.670 \| Socket (4) \| CloseSocket call. 2024-04-01 13:26:01.670 \| Socket (4) \| Shutdown started. Waiting for graceful close. 2024-04-01 13:26:01.670 \| Historical data download thread signaled to stop. 2024-04-01 13:26:01.670 \| HD Request # 13 \| Received 0 Market depth data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for ESM24-CME 2024-04-01 13:26:01.670 \| HD Request # 13 \| Completion time: 30s. 2024-04-01 13:26:01.670 \| HD Request # 13 \| Market depth data download complete for ESM24-CME. Unique request ID: 26 2024-04-01 13:26:01.670 \| Removing historical data download ID 26. 2024-04-01 13:26:01.670 \| Real-time market depth file updates started for ESM24-CME 2024-04-01 13:26:01.671 \| Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESM24-CME.2024-04-01.depth 2024-04-01 13:26:01.671 \| 2024-04-01 13:26:01.671 \| Triggering next historical data download in queue. 2024-04-01 13:26:01.671 \| HD Request # 22 \| Downloading Market depth data for GCM24-COMEX. Service: comex.marketdepth. 2024-04-01 13:26:01.672 \| HD Request # 22 \| Download start date-time: 2024-04-01 13:25:28.666295. 2024-04-01 13:26:01.672 \| HD Request # 22 \| Using server: ds28.sierracharts.com port 10150 2024-04-01 13:26:01.673 \| Socket (3) \| Creating socket. 2024-04-01 13:26:01.673 \| Socket (3) \| New receive buffer size: 0 2024-04-01 13:26:01.673 \| Socket (3) \| Connecting to IP: 38.103.112.187. 2024-04-01 13:26:01.702 \| Socket (4) \| Socket gracefully closed by remote side. 2024-04-01 13:26:01.702 \| Socket (4) \| Closed. 2024-04-01 13:26:01.742 \| HD Request # 22 \| Setting DTC encoding to Binary VLS 2024-04-01 13:26:01.742 \| HD Request # 22 \| Sending historical data logon request message. 2024-04-01 13:26:01.773 \| HD Request # 22 \| Requesting market depth data. Start date-time: 2024-04-01 13:25:28. Symbol: GCM24 2024-04-01 13:26:01.775 \| Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESM24-CME.2024-04-01.depth 2024-04-01 13:26:01.803 \| HD Request # 22 \| Decompressing data. 2024-04-01 13:26:12.103 \| Opened cached Intraday file: C:\SierraChart\Data\6JM24-CME.scid. Thread ID: 23484 2024-04-01 13:26:31.781 \| Socket (3) \| CloseSocket call. 2024-04-01 13:26:31.781 \| Socket (3) \| Shutdown started. Waiting for graceful close. 2024-04-01 13:26:31.781 \| Historical data download thread signaled to stop. 2024-04-01 13:26:31.781 \| HD Request # 22 \| Received 0 Market depth data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for GCM24-COMEX 2024-04-01 13:26:31.782 \| HD Request # 22 \| Completion time: 30s. 2024-04-01 13:26:31.782 \| HD Request # 22 \| Market depth data download complete for GCM24-COMEX. Unique request ID: 27 2024-04-01 13:26:31.782 \| Removing historical data download ID 27. 2024-04-01 13:26:31.782 \| Real-time market depth file updates started for GCM24-COMEX 2024-04-01 13:26:31.782 \| Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\GCM24-COMEX.2024-04-01.depth 2024-04-01 13:26:31.782 \| 2024-04-01 13:26:31.782 \| No download requests in the queue to start downloads for. 2024-04-01 13:26:31.822 \| Socket (3) \| Socket gracefully closed by remote side. 2024-04-01 13:26:31.822 \| Socket (3) \| Closed. 2024-04-01 13:26:31.985 \| Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\GCM24-COMEX.2024-04-01.depth 2024-04-01 13:27:04.915 \| SC Data with Depth \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.2 seconds, DataCompRatio=1.51, UncompressedBytes=41029, CompressionTime=0.002316(secs), NumCompressions=388, Source=10.10.1.216, MaxSendBufferSize=1660, MaxSendBufferSizeDateTime=2024-04-01 17:25:31 2024-04-01 13:27:07.780 \| Delayed Data Feed \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=1177, ActualMessageDelay=-0.5 seconds, DataCompRatio=2.30, UncompressedBytes=445779, CompressionTime=0.004393(secs), NumCompressions=694, Source=10.10.20.123, MaxSendBufferSize=35196, MaxSendBufferSizeDateTime=2024-04-01 17:25:31 2024-04-01 13:27:24.784 \| SC Data with Depth \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=32, ActualMessageDelay=-0.3 seconds, DataCompRatio=1.51, UncompressedBytes=50543, CompressionTime=0.002776(secs), NumCompressions=470, Source=10.10.1.216, MaxSendBufferSize=1660, MaxSendBufferSizeDateTime=2024-04-01 17:25:31 2024-04-01 13:27:27.730 \| Delayed Data Feed \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=182, ActualMessageDelay=-0.6 seconds, DataCompRatio=2.29, UncompressedBytes=532731, CompressionTime=0.005305(secs), NumCompressions=838, Source=10.10.20.123, MaxSendBufferSize=35196, MaxSendBufferSizeDateTime=2024-04-01 17:25:31 2024-04-01 13:27:44.911 \| SC Data with Depth \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.2 seconds, DataCompRatio=1.51, UncompressedBytes=59289, CompressionTime=0.003307(secs), NumCompressions=554, Source=10.10.1.216, MaxSendBufferSize=1660, MaxSendBufferSizeDateTime=2024-04-01 17:25:31 2024-04-01 13:27:47.821 \| Delayed Data Feed \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=510, ActualMessageDelay=-0.5 seconds, DataCompRatio=2.28, UncompressedBytes=631893, CompressionTime=0.006407(secs), NumCompressions=994, Source=10.10.20.123, MaxSendBufferSize=35196, MaxSendBufferSizeDateTime=2024-04-01 17:25:31 2024-04-01 13:28:04.874 \| SC Data with Depth \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=98, ActualMessageDelay=-0.2 seconds, DataCompRatio=1.51, UncompressedBytes=68195, CompressionTime=0.003901(secs), NumCompressions=648, Source=10.10.1.216, MaxSendBufferSize=1660, MaxSendBufferSizeDateTime=2024-04-01 17:25:31 2024-04-01 13:28:07.806 \| Delayed Data Feed \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=868, ActualMessageDelay=-0.5 seconds, DataCompRatio=2.28, UncompressedBytes=724492, CompressionTime=0.007234(secs), NumCompressions=1130, Source=10.10.20.123, MaxSendBufferSize=35196, MaxSendBufferSizeDateTime=2024-04-01 17:25:31 2024-04-01 13:28:24.821 \| SC Data with Depth \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=267, ActualMessageDelay=-0.3 seconds, DataCompRatio=1.50, UncompressedBytes=76493, CompressionTime=0.004401(secs), NumCompressions=736, Source=10.10.1.216, MaxSendBufferSize=1660, MaxSendBufferSizeDateTime=2024-04-01 17:25:31 2024-04-01 13:28:27.811 \| Delayed Data Feed \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.5 seconds, DataCompRatio=2.27, UncompressedBytes=786185, CompressionTime=0.007940(secs), NumCompressions=1258, Source=10.10.20.123, MaxSendBufferSize=35196, MaxSendBufferSizeDateTime=2024-04-01 17:25:31 2024-04-01 13:28:44.892 \| SC Data with Depth \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-0.2 seconds, DataCompRatio=1.50, UncompressedBytes=84695, CompressionTime=0.004849(secs), NumCompressions=821, Source=10.10.1.216, MaxSendBufferSize=1660, MaxSendBufferSizeDateTime=2024-04-01 17:25:31 2024-04-01 13:28:47.733 \| Delayed Data Feed \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=186, ActualMessageDelay=-0.6 seconds, DataCompRatio=2.27, UncompressedBytes=873049, CompressionTime=0.008730(secs), NumCompressions=1387, Source=10.10.20.123, MaxSendBufferSize=35196, MaxSendBufferSizeDateTime=2024-04-01 17:25:31 2024-04-01 13:29:04.892 \| SC Data with Depth \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=12, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=157, ActualMessageDelay=-0.3 seconds, DataCompRatio=1.52, UncompressedBytes=96001, CompressionTime=0.005383(secs), NumCompressions=911, Source=10.10.1.216, MaxSendBufferSize=1660, MaxSendBufferSizeDateTime=2024-04-01 17:25:31 2024-04-01 13:29:07.793 \| Delayed Data Feed \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=15, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=279, ActualMessageDelay=-0.5 seconds, DataCompRatio=2.27, UncompressedBytes=951310, CompressionTime=0.009481(secs), NumCompressions=1511, Source=10.10.20.123, MaxSendBufferSize=35196, MaxSendBufferSizeDateTime=2024-04-01 17:25:31 2024-04-01 13:29:24.883 \| SC Data with Depth \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=11, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=97, ActualMessageDelay=-0.3 seconds, DataCompRatio=1.52, UncompressedBytes=106187, CompressionTime=0.006071(secs), NumCompressions=1014, Source=10.10.1.216, MaxSendBufferSize=1660, MaxSendBufferSizeDateTime=2024-04-01 17:25:31 2024-04-01 13:29:27.813 \| Delayed Data Feed \| Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=15, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=3501, ActualMessageDelay=-0.5 seconds, DataCompRatio=2.26, UncompressedBytes=1037863, CompressionTime=0.010378(secs), NumCompressions=1651, Source=10.10.20.123, MaxSendBufferSize=35196, MaxSendBufferSizeDateTime=2024-04-01 17:25:31

[2024-04-01 21:50:35] #19 [Go To First Post]
Sierra_Chart Engineering - Posts: 17166
We cannot tell from your Message Log what server you are connected to. It does not show that information in the portion that we are seeing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-02 14:09:29] #20 [Go To First Post]
Sierra_Chart Engineering - Posts: 17166
We see that the problem of slow and inconsistent updates with the delayed data feed is now fully resolved. Let us know if you have any further issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-09 21:06:54

[2024-04-02 14:39:37] #21 [Go To First Post]
Naive - Posts: 13
Thank you!

[2024-04-04 14:03:46] #22 [Go To First Post]
Naive - Posts: 13
Hi, It seems the issue happens again...

[2024-04-04 14:58:22] #23 [Go To First Post]
Sierra_Chart Engineering - Posts: 17166
Yes we are aware of that. We are working on a permanent solution. We will update one of the servers in about 30 minutes. For now try connecting to another server with File >> Reconnect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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