Support Board
Date/Time: Mon, 25 Nov 2024 04:41:39 +0000
Post From: Data update gets stuck for delayed stream data
| [2024-03-29 01:41:56] |
| Sierra_Chart Engineering - Posts: 17169 |
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Thank you for these details. If you see stopping of the data feed, during a very active time like 9:30 AM US Eastern time, that is definitely not normal in an active symbol like ES futures. We want you to enable heartbeat logging and provide us the heartbeat messages at the time you see the problem. We just need to see some of them. Maybe about 20 or 30 of them at the time this happens. Instructions: Prices / Data Falling Behind: 4.17 - Providing Heartbeat Messages to Sierra Chart Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-29 01:44:30
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