Support Board
Date/Time: Wed, 27 Nov 2024 08:37:07 +0000
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| [2014-08-11 14:14:52] |
| User61017 - Posts: 9 |
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Hello below is my message log Software version: 1173 | 2014-08-11 14:07:07 Usage end date: 2014-08-26 | 2014-08-11 14:07:07 Enabled for: Advanced Features. | 2014-08-11 14:07:07 Enabled for: Advanced Features 2. | 2014-08-11 14:07:07 Enabled for: Sierra Chart Historical Data Service. | 2014-08-11 14:07:07 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-08-11 14:07:07 Active service: SC Forex Data (FXCM) | 2014-08-11 14:07:07 Time Zone: +00:00:00 (UTC+00) | 2014-08-11 14:07:07 2014-08-11 09:07:07 Local computer clock time | 2014-08-11 14:07:07 2014-08-11 14:07:07 GMT time | 2014-08-11 14:07:07 2014-08-11 14:07:07 Time zone adjusted time | 2014-08-11 14:07:07 Time difference to server time: 0 seconds. | 2014-08-11 14:07:07 Program path: C:\SierraChart\ | 2014-08-11 14:07:07 Data Files path: C:\SierraChart\Data\ | 2014-08-11 14:07:07 OS Version Number: 6.1 | 2014-08-11 14:07:07 Checking for new symbol settings for fxcm | 2014-08-11 14:07:07 AsyncHTTP2 socket (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-08-11 14:07:07 AsyncHTTP2 socket (1300) | Connected. | 2014-08-11 14:07:07 Symbol settings are up-to-date for fxcm | 2014-08-11 14:07:07 SC Forex Data (FXCM) | Connecting to the server ds5.sierracharts.com. Port 443 | 2014-08-11 14:07:12 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-08-11 14:07:12 Socket (1824) | Connected. | 2014-08-11 14:07:12 SC Forex Data (FXCM) | Connected to server. | 2014-08-11 14:07:12 SC Forex Data (FXCM) | Sending logon request message. | 2014-08-11 14:07:12 SC Forex Data (FXCM) | Server Info - Server Name: . | 2014-08-11 14:07:12 SC Forex Data (FXCM) | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-11 14:07:12 SC Forex Data (FXCM) | Successfully connected. | 2014-08-11 14:07:12 AsyncHTTP2 socket (1300) | Closed. No error. | 2014-08-11 14:07:17 AsyncHTTP2 socket (1300) | Shutdown and closed. | 2014-08-11 14:07:17 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-20016-CME.scid | 2014-08-11 14:08:32 SC Forex Data (FXCM) | Starting real-time market data updates for: ES-20016-CME. ID: 1 | 2014-08-11 14:08:33 Intraday data recording state for symbol ES-20016-CME is set to pending. | 2014-08-11 14:08:33 HD Request # 2 | Downloading Intraday chart data for ES-20016-CME to the file ES-20016-CME.scid. Service: fxcm | 2014-08-11 14:08:33 HD Request # 2 | Download start Date-Time: 2014-02-06 14:08:33.0 | 2014-08-11 14:08:33 HD Request # 2 | Using server: ds3.sierracharts.com port 10149 | 2014-08-11 14:08:33 Real-time data for symbol ES-20016-CME is currently unavailable. | 2014-08-11 14:08:33 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-08-11 14:08:33 Socket (2464) | Connected. | 2014-08-11 14:08:33 HD Request # 2 | Sending historical data logon request message. | 2014-08-11 14:08:33 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2014-02-06 14:08:33. Record interval: 1. Symbol: ES-20016-CME | 2014-08-11 14:08:33 Socket (2464) | Shutdown and closed. | 2014-08-11 14:08:33 The network socket for historical data has been closed. | 2014-08-11 14:08:33 HD Request # 2 | Error downloading historical Intraday data for ES-20016-CME. Historical data file not available for symbol. | 2014-08-11 14:08:33 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES-20016-CME | 2014-08-11 14:08:33 HD Request # 2 | Intraday download COMPLETE for ES-20016-CME. Completion time: 0s | 2014-08-11 14:08:33 Real-time Intraday chart data file updates started for ES-20016-CME | 2014-08-11 14:08:33 Thanks Tim Date Time Of Last Edit: 2014-08-11 16:24:28
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| [2014-08-11 16:24:39] |
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What Data or Trading service do you wish to use? See this page for the list: http://www.sierrachart.com/index.php?page=data.php&CAID=def Or, if you heard about Sierra Chart from a trading/broker service and want to use their service with Sierra Chart, tell us which one you were referred from. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-11 16:25:00
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| [2014-08-11 22:35:03] |
| User61017 - Posts: 9 |
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Hello Referred by TopStep Trading Tim |
| [2014-08-11 22:47:17] |
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Will you be using Rithmic or CTS through Top Step Trader? Could you ask them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-12 13:44:45] |
| User61017 - Posts: 9 |
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Using Rithmic. Installed software but do not have a username and password
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| [2014-08-12 16:13:47] |
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You have successfully logged into Sierra Chart. You will need to ask Top Step Trader for a Rithmic username and password. Once you have those, follow the set up instructions here: Rithmic Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-14 15:00:06] |
| User61017 - Posts: 9 |
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Configured settings and charts are still not loading. Attached is screen shot of my settings |
 Screen Shot 2014-08-14 at 9.50.14 AM.png / V - Attached On 2014-08-14 14:59:22 UTC - Size: 411.11 KB - 364 views |
| [2014-08-14 16:06:40] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-15 02:55:26] |
| User61017 - Posts: 9 |
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Below is log, not able to download charts Software version: 1173 | 2014-08-14 21:50:06 Usage end date: 2014-08-26 | 2014-08-14 21:50:06 Enabled for: Advanced Features. | 2014-08-14 21:50:06 Enabled for: Advanced Features 2. | 2014-08-14 21:50:06 Enabled for: Sierra Chart Historical Data Service. | 2014-08-14 21:50:06 Allow Support for Sierra Chart Data Feeds is disabled. | 2014-08-14 21:50:06 Active service: Rithmic Trading | 2014-08-14 21:50:06 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-08-14 21:50:06 2014-08-14 21:50:06 Local computer clock time | 2014-08-14 21:50:06 2014-08-15 02:50:06 GMT time | 2014-08-14 21:50:06 2014-08-14 21:50:06 Time zone adjusted time | 2014-08-14 21:50:06 Time difference to server time: 0 seconds. | 2014-08-14 21:50:06 Program path: C:\SierraChart\ | 2014-08-14 21:50:06 Data Files path: C:\SierraChart\Data\ | 2014-08-14 21:50:06 OS Version Number: 6.1 | 2014-08-14 21:50:06 Checking for new symbol settings for rim | 2014-08-14 21:50:06 AsyncHTTP2 socket (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-08-14 21:50:06 AsyncHTTP2 socket (1264) | Connected. | 2014-08-14 21:50:06 Symbol settings are up-to-date for rim | 2014-08-14 21:50:07 Rithmic Trading | Port for executable: 16602 | 2014-08-14 21:50:11 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-08-14 21:50:11 Rithmic Trading | Connecting to the server 127.0.0.1. Port 16602 | 2014-08-14 21:50:13 Socket (968) | Connected. | 2014-08-14 21:50:13 Rithmic Trading | Connected to server. | 2014-08-14 21:50:13 Rithmic Trading | Sending logon request message. | 2014-08-14 21:50:13 Rithmic Trading | Starting the connection process to data and trading service. | 2014-08-14 21:50:13 Rithmic Trading | Logging is enabled. Log file: Rithmic.log | 2014-08-14 21:50:13 Rithmic Trading | Connecting to Rithmic 01 US server. | 2014-08-14 21:50:13 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-08-14 21:50:15 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-08-14 21:50:15 Rithmic Trading | Server Info - Server Name: DTC Bridge. | 2014-08-14 21:50:15 Rithmic Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-14 21:50:15 Rithmic Trading | Logon error from server | 2014-08-14 21:50:15 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:50:15 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:50:15 Socket (968) | Shutdown and closed. | 2014-08-14 21:50:15 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:50:15 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:50:15 AsyncHTTP2 socket (1264) | Closed. No error. | 2014-08-14 21:50:17 AsyncHTTP2 socket (1264) | Shutdown and closed. | 2014-08-14 21:50:17 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:50:17 Rithmic Trading | Connecting to the server 127.0.0.1. Port 16602 | 2014-08-14 21:50:19 Socket (1420) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:50:20 Socket (1420) | Shutdown and closed. | 2014-08-14 21:50:20 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:50:20 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:50:20 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:50:20 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:50:20 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:50:22 Rithmic Trading | Connecting to the server 127.0.0.1. Port 16602 | 2014-08-14 21:50:24 Socket (1420) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:50:25 Socket (1420) | Shutdown and closed. | 2014-08-14 21:50:25 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:50:25 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:50:25 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:50:25 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:50:25 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:50:27 Rithmic Trading | Connecting to the server 127.0.0.1. Port 16602 | 2014-08-14 21:50:29 Socket (1420) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:50:30 Socket (1420) | Shutdown and closed. | 2014-08-14 21:50:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:50:30 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:50:30 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:50:30 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:50:30 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:50:32 Rithmic Trading | Connecting to the server 127.0.0.1. Port 16602 | 2014-08-14 21:50:34 Socket (1420) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:50:35 Socket (1420) | Shutdown and closed. | 2014-08-14 21:50:35 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:50:35 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:50:35 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:50:35 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:50:35 Rithmic Trading | Port for executable: 21722 | 2014-08-14 21:50:37 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-08-14 21:50:37 Rithmic Trading | Connecting to the server 127.0.0.1. Port 21722 | 2014-08-14 21:50:39 Socket (1768) | Connected. | 2014-08-14 21:50:39 Rithmic Trading | Connected to server. | 2014-08-14 21:50:39 Rithmic Trading | Sending logon request message. | 2014-08-14 21:50:39 Rithmic Trading | Starting the connection process to data and trading service. | 2014-08-14 21:50:39 Rithmic Trading | Logging is enabled. Log file: Rithmic.log | 2014-08-14 21:50:39 Rithmic Trading | Connecting to Rithmic 01 US server. | 2014-08-14 21:50:39 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-08-14 21:50:42 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-08-14 21:50:42 Rithmic Trading | Server Info - Server Name: DTC Bridge. | 2014-08-14 21:50:42 Rithmic Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-14 21:50:42 Rithmic Trading | Logon error from server | 2014-08-14 21:50:42 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:50:42 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:50:42 Socket (1768) | Shutdown and closed. | 2014-08-14 21:50:42 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:50:42 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:50:42 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:50:44 Rithmic Trading | Connecting to the server 127.0.0.1. Port 21722 | 2014-08-14 21:50:46 Socket (1772) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:50:47 Socket (1772) | Shutdown and closed. | 2014-08-14 21:50:47 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:50:47 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:50:47 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:50:47 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:50:47 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:50:52 Rithmic Trading | Connecting to the server 127.0.0.1. Port 21722 | 2014-08-14 21:50:54 Socket (448) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:50:55 Socket (448) | Shutdown and closed. | 2014-08-14 21:50:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:50:55 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:50:55 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:50:55 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:50:55 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:50:57 Rithmic Trading | Connecting to the server 127.0.0.1. Port 21722 | 2014-08-14 21:50:59 Socket (952) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:51:00 Socket (952) | Shutdown and closed. | 2014-08-14 21:51:00 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:51:00 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:51:00 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:51:00 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:51:00 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:51:02 Rithmic Trading | Connecting to the server 127.0.0.1. Port 21722 | 2014-08-14 21:51:04 Socket (856) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:51:05 Socket (856) | Shutdown and closed. | 2014-08-14 21:51:05 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:51:05 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:51:05 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:51:05 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:51:05 Rithmic Trading | Port for executable: 26330 | 2014-08-14 21:51:07 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-08-14 21:51:07 Rithmic Trading | Connecting to the server 127.0.0.1. Port 26330 | 2014-08-14 21:51:09 Socket (1792) | Connected. | 2014-08-14 21:51:09 Rithmic Trading | Connected to server. | 2014-08-14 21:51:09 Rithmic Trading | Sending logon request message. | 2014-08-14 21:51:09 Rithmic Trading | Starting the connection process to data and trading service. | 2014-08-14 21:51:09 Rithmic Trading | Logging is enabled. Log file: Rithmic.log | 2014-08-14 21:51:09 Rithmic Trading | Connecting to Rithmic 01 US server. | 2014-08-14 21:51:09 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-08-14 21:51:13 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-08-14 21:51:14 Rithmic Trading | Server Info - Server Name: DTC Bridge. | 2014-08-14 21:51:14 Rithmic Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-14 21:51:14 Rithmic Trading | Logon error from server | 2014-08-14 21:51:14 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:51:14 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:51:14 Socket (1792) | Shutdown and closed. | 2014-08-14 21:51:14 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:51:14 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:51:14 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:51:16 Rithmic Trading | Connecting to the server 127.0.0.1. Port 26330 | 2014-08-14 21:51:18 Socket (1084) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:51:19 Socket (1084) | Shutdown and closed. | 2014-08-14 21:51:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:51:19 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:51:19 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:51:19 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:51:19 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:51:21 Rithmic Trading | Connecting to the server 127.0.0.1. Port 26330 | 2014-08-14 21:51:23 Socket (1792) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:51:24 Socket (1792) | Shutdown and closed. | 2014-08-14 21:51:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:51:24 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:51:24 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:51:24 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:51:24 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:51:26 Rithmic Trading | Connecting to the server 127.0.0.1. Port 26330 | 2014-08-14 21:51:28 Socket (1084) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:51:29 Socket (1084) | Shutdown and closed. | 2014-08-14 21:51:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:51:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:51:29 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:51:29 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:51:29 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:51:31 Rithmic Trading | Connecting to the server 127.0.0.1. Port 26330 | 2014-08-14 21:51:33 Socket (1792) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:51:34 Socket (1792) | Shutdown and closed. | 2014-08-14 21:51:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:51:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:51:34 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:51:34 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:51:34 Rithmic Trading | Port for executable: 33754 | 2014-08-14 21:51:36 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-08-14 21:51:36 Rithmic Trading | Connecting to the server 127.0.0.1. Port 33754 | 2014-08-14 21:51:38 Socket (1092) | Connected. | 2014-08-14 21:51:38 Rithmic Trading | Connected to server. | 2014-08-14 21:51:38 Rithmic Trading | Sending logon request message. | 2014-08-14 21:51:38 Rithmic Trading | Starting the connection process to data and trading service. | 2014-08-14 21:51:38 Rithmic Trading | Logging is enabled. Log file: Rithmic.log | 2014-08-14 21:51:38 Rithmic Trading | Connecting to Rithmic 01 US server. | 2014-08-14 21:51:38 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-08-14 21:51:42 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-08-14 21:51:42 Rithmic Trading | Server Info - Server Name: DTC Bridge. | 2014-08-14 21:51:42 Rithmic Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-14 21:51:42 Rithmic Trading | Logon error from server | 2014-08-14 21:51:42 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:51:42 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:51:42 Socket (1092) | Shutdown and closed. | 2014-08-14 21:51:42 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:51:42 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:51:42 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:51:45 Rithmic Trading | Connecting to the server 127.0.0.1. Port 33754 | 2014-08-14 21:51:47 Socket (1100) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:51:48 Socket (1100) | Shutdown and closed. | 2014-08-14 21:51:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:51:48 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:51:48 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:51:48 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:51:48 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:51:50 Rithmic Trading | Connecting to the server 127.0.0.1. Port 33754 | 2014-08-14 21:51:52 Socket (1092) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:51:53 Socket (1092) | Shutdown and closed. | 2014-08-14 21:51:53 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:51:53 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:51:53 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:51:53 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:51:53 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:51:55 Rithmic Trading | Connecting to the server 127.0.0.1. Port 33754 | 2014-08-14 21:51:57 Socket (1152) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:51:58 Socket (1152) | Shutdown and closed. | 2014-08-14 21:51:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:51:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:51:58 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:51:58 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:51:58 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:52:00 Rithmic Trading | Connecting to the server 127.0.0.1. Port 33754 | 2014-08-14 21:52:02 Socket (1792) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:52:03 Socket (1792) | Shutdown and closed. | 2014-08-14 21:52:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:52:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:52:03 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:52:03 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:52:03 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:52:05 Rithmic Trading | Connecting to the server 127.0.0.1. Port 33754 | 2014-08-14 21:52:07 Socket (836) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:52:08 Socket (836) | Shutdown and closed. | 2014-08-14 21:52:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:52:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:52:08 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:52:08 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:52:08 Rithmic Trading | Port for executable: 49114 | 2014-08-14 21:52:10 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-08-14 21:52:10 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49114 | 2014-08-14 21:52:12 Socket (1084) | Connected. | 2014-08-14 21:52:12 Rithmic Trading | Connected to server. | 2014-08-14 21:52:12 Rithmic Trading | Sending logon request message. | 2014-08-14 21:52:12 Rithmic Trading | Starting the connection process to data and trading service. | 2014-08-14 21:52:12 Rithmic Trading | Logging is enabled. Log file: Rithmic.log | 2014-08-14 21:52:12 Rithmic Trading | Connecting to Rithmic 01 US server. | 2014-08-14 21:52:12 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-08-14 21:52:18 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-08-14 21:52:18 Rithmic Trading | Server Info - Server Name: DTC Bridge. | 2014-08-14 21:52:18 Rithmic Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-14 21:52:18 Rithmic Trading | Logon error from server | 2014-08-14 21:52:18 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:52:18 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:52:18 Socket (1084) | Shutdown and closed. | 2014-08-14 21:52:18 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:52:18 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:52:18 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:52:20 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49114 | 2014-08-14 21:52:22 Socket (844) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:52:23 Socket (844) | Shutdown and closed. | 2014-08-14 21:52:23 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:52:23 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:52:23 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:52:23 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:52:23 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:52:25 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49114 | 2014-08-14 21:52:27 Socket (1084) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:52:28 Socket (1084) | Shutdown and closed. | 2014-08-14 21:52:28 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:52:28 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:52:28 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:52:28 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:52:28 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:52:30 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49114 | 2014-08-14 21:52:32 Socket (844) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:52:33 Socket (844) | Shutdown and closed. | 2014-08-14 21:52:33 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:52:33 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:52:33 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:52:33 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:52:33 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:52:35 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49114 | 2014-08-14 21:52:37 Socket (864) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:52:38 Socket (864) | Shutdown and closed. | 2014-08-14 21:52:38 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:52:38 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:52:38 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:52:38 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:52:38 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:52:40 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49114 | 2014-08-14 21:52:42 Socket (844) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:52:43 Socket (844) | Shutdown and closed. | 2014-08-14 21:52:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:52:43 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:52:43 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:52:43 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:52:43 Rithmic Trading | Port for executable: 56538 | 2014-08-14 21:52:45 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-08-14 21:52:45 Rithmic Trading | Connecting to the server 127.0.0.1. Port 56538 | 2014-08-14 21:52:47 Socket (1792) | Connected. | 2014-08-14 21:52:47 Rithmic Trading | Connected to server. | 2014-08-14 21:52:47 Rithmic Trading | Sending logon request message. | 2014-08-14 21:52:47 Rithmic Trading | Starting the connection process to data and trading service. | 2014-08-14 21:52:47 Rithmic Trading | Logging is enabled. Log file: Rithmic.log | 2014-08-14 21:52:47 Rithmic Trading | Connecting to Rithmic 01 US server. | 2014-08-14 21:52:47 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-08-14 21:52:49 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-08-14 21:52:49 Rithmic Trading | Server Info - Server Name: DTC Bridge. | 2014-08-14 21:52:49 Rithmic Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-14 21:52:49 Rithmic Trading | Logon error from server | 2014-08-14 21:52:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:52:49 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:52:49 Socket (1792) | Shutdown and closed. | 2014-08-14 21:52:49 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:52:49 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:52:49 Rithmic Trading | Bridge process is still running. | 2014-08-14 21:52:51 Rithmic Trading | Connecting to the server 127.0.0.1. Port 56538 | 2014-08-14 21:52:53 Socket (868) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-08-14 21:52:54 Socket (868) | Shutdown and closed. | 2014-08-14 21:52:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:52:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:52:54 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:52:54 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:52:54 Rithmic Trading | Port for executable: 59866 | 2014-08-14 21:52:56 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-08-14 21:52:56 Rithmic Trading | Connecting to the server 127.0.0.1. Port 59866 | 2014-08-14 21:52:58 Socket (864) | Connected. | 2014-08-14 21:52:58 Rithmic Trading | Connected to server. | 2014-08-14 21:52:58 Rithmic Trading | Sending logon request message. | 2014-08-14 21:52:58 Rithmic Trading | Starting the connection process to data and trading service. | 2014-08-14 21:52:58 Rithmic Trading | Logging is enabled. Log file: Rithmic.log | 2014-08-14 21:52:58 Rithmic Trading | Connecting to Rithmic 01 US server. | 2014-08-14 21:52:58 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-08-14 21:52:59 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-08-14 21:52:59 Rithmic Trading | Server Info - Server Name: DTC Bridge. | 2014-08-14 21:52:59 Rithmic Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-14 21:52:59 Rithmic Trading | Logon error from server | 2014-08-14 21:52:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 21:52:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 21:52:59 Socket (864) | Shutdown and closed. | 2014-08-14 21:52:59 Rithmic Trading | Disconnected from the server. | 2014-08-14 21:52:59 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2014-08-14 21:52:59 |
| [2014-08-15 09:21:34] |
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This is the relevant error message: Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-08-14 21:52:59 Refer to this page for instructions on how to resolve this: Optimus Trading Group/SierraChart Support Thread and Questions | Post: 38419 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-15 13:46:05] |
| User61017 - Posts: 9 |
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I've completed all the steps to gain access to demo account. I have 2 passwords, one for RTrader and one for Sierra. The Sierra password only works for this Sierra Forum and not the trading software. The Sierra Trader password on Sierra Software shows a pop up window password is not correct, and does NOT pop up using the RTrader password. Usernames are the same. I signed off the 2 documents, I'm a non professional. I also changed the username and password to all caps. Am I missing something?
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| [2014-08-15 13:49:32] |
| User61017 - Posts: 9 |
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Instructions say Rythmic 1 is for professionals. Do I need a different server? I'm a non professional.
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| [2014-08-15 16:16:13] |
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We see you have logged into Sierra Chart within the last three hours. Are you having trouble at this time logging into Sierra Chart? What we mean by this, is do you get past the window which is titled "Sierra Chart (Version) Login"? Instructions say Rythmic 1 is for professionals. Do I need a different server? I'm a non professional. What instructions are you referring to?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-15 22:05:35] |
| User61017 - Posts: 9 |
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Yes I'm getting into Sierra Charts and saved settings based on instructions you sent me in this message string. However charts are NOT LOADING.
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| [2014-08-16 01:42:40] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-16 02:37:40] |
| User61017 - Posts: 9 |
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See message log in message string. When are you going to fix it?
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| [2014-08-17 01:33:46] |
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See message log in message string. We do not understand what this means.We need you to provide the Sierra Chart Message Log, by following the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#log The message log must be posted here so we can see it. We do not see it. When are you going to fix it?
There is nothing for us to fix. We need to understand what it is you are doing and what the problem is and then we will give instructions on what you need to do. However, Sierra Chart has complete documentation. We see you are set to use the Rithmic trading platform service. Therefore, refer to the instructions here: Rithmic Trading Platform Service: Setup Instructions In most cases you should not have a need to rely upon us. You are either not following the instructions, or you are having a problem connecting to Rithmic. If you are having a problem connecting to Rithmic, this is not something that we can directly solve. You need to rely upon your broker/trading service for help with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-17 01:36:47
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To post a message in this thread, you need to log in with your Sierra Chart account: