Support Board
Date/Time: Wed, 27 Nov 2024 10:33:05 +0000
Post From: charts not loading
| [2014-08-17 01:33:46] |
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See message log in message string. We do not understand what this means.We need you to provide the Sierra Chart Message Log, by following the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#log The message log must be posted here so we can see it. We do not see it. When are you going to fix it?
There is nothing for us to fix. We need to understand what it is you are doing and what the problem is and then we will give instructions on what you need to do. However, Sierra Chart has complete documentation. We see you are set to use the Rithmic trading platform service. Therefore, refer to the instructions here: Rithmic Trading Platform Service: Setup Instructions In most cases you should not have a need to rely upon us. You are either not following the instructions, or you are having a problem connecting to Rithmic. If you are having a problem connecting to Rithmic, this is not something that we can directly solve. You need to rely upon your broker/trading service for help with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-17 01:36:47
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