Support Board
Date/Time: Mon, 25 Nov 2024 02:47:58 +0000
chartbook file is not compatible, contact sierra charts
View Count: 346
| [2024-03-07 23:33:31] |
| User630227 - Posts: 5 |
|
2024-03-07 23:30:42.917 | Trade activity files set size: 2587 2024-03-07 23:30:43.265 | Created the DTC Protocol server. 2024-03-07 23:30:43.265 | DTC Protocol Server listening on port 11099. 2024-03-07 23:30:43.265 | Reading Internal Order ID file. 2024-03-07 23:30:43.323 | Reading Trade Orders file. 2024-03-07 23:30:43.323 | Reading Trade Positions file. 2024-03-07 23:30:43.324 | Reading Trade Account Data files. 2024-03-07 23:30:43.327 | Software version: 2610 64-bit 2024-03-07 23:30:43.327 | Primary Thread ID: 19440 2024-03-07 23:30:43.327 | Usage end date: 2024-04-29 2024-03-07 23:30:43.327 | Enabled for: Advanced Features 2. 2024-03-07 23:30:43.327 | Enabled for: Sierra Chart Historical Data Service. 2024-03-07 23:30:43.327 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-03-07 23:30:43.327 | Enabled for: Delayed Denali Exchange Data Feed. 2024-03-07 23:30:43.327 | Enabled for exchange2: CME (Trading Account Required) 2024-03-07 23:30:43.327 | Enabled for exchange2: CBOT (Trading Account Required) 2024-03-07 23:30:43.327 | Enabled for exchange2: COMEX (Trading Account Required) 2024-03-07 23:30:43.327 | Enabled for exchange2: NYMEX (Trading Account Required) 2024-03-07 23:30:43.327 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-03-07 23:30:43.327 | Current selected Data/Trading service: CQG WebAPI 2024-03-07 23:30:43.327 | Custom symbol settings values: enabled 2024-03-07 23:30:43.327 | Chart Update Interval: 500 2024-03-07 23:30:43.327 | Intraday Data Storage Time Unit: 0 2024-03-07 23:30:43.327 | Time Zone: +00:00:00 (UTC+00) 2024-03-07 23:30:43.327 | 2024-03-07 23:30:43 Local computer time in UTC 2024-03-07 23:30:43.327 | 2024-03-07 23:30:43 Local computer time in SC Time Zone 2024-03-07 23:30:43.327 | 2024-03-07 23:30:33 Server time in UTC 2024-03-07 23:30:43.327 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-03-07 23:30:43.327 | Program path: C:\SierraChart\ 2024-03-07 23:30:43.327 | Data Files path: C:\SierraChart\Data\ 2024-03-07 23:30:43.328 | OS Version Number: 10.0 2024-03-07 23:30:43.328 | Locale Setting: C 2024-03-07 23:30:43.328 | DLLs: TNP2.dll, tnp640304.dll, TNPS_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll 2024-03-07 23:30:43.328 | Allowed protected custom studies: DRAW TNP DLL 2024-03-07 23:30:43.328 | Crash reporter started: true 2024-03-07 23:30:43.328 | 2024-03-07 23:30:43.341 | Created the DTC Protocol historical data server. 2024-03-07 23:30:43.342 | HD Server Manager | Listening on port 11098. 2024-03-07 23:30:43.342 | Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. 2024-03-07 23:30:43.377 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-03-07 23:30:43.442 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-03-07 23:30:43.442 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-03-07 23:30:43.590 | Received 5 login tokens. 2024-03-07 23:30:45.855 | Requested user files to download. 2024-03-07 23:30:46.484 | User files to download complete 2024-03-07 23:30:47.205 | Symbol settings MD5 received. Request ID: 1. 2024-03-07 23:30:47.205 | Symbol settings are up-to-date for cqg. 2024-03-07 23:30:47.868 | 2024-03-07 23:30:47.868 | CQG WebAPI | Connecting to server api.cqg.com 2024-03-07 23:30:47.868 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2024-03-07 23:30:47.880 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2024-03-07 23:30:47.880 | CQG WebSocket socket (1) | New receive buffer size: 0 2024-03-07 23:30:47.880 | CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. 2024-03-07 23:30:47.893 | CQG WebSocket | Opening WebSocket. 2024-03-07 23:30:47.893 | CQG WebSocket | Sending WebSocket handshake. 2024-03-07 23:30:47.939 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2024-03-07 23:30:47.939 | CQG WebSocket | Server header | Connection: Upgrade 2024-03-07 23:30:47.939 | CQG WebSocket | Server header | Sec-WebSocket-Accept: 3N/3gJNvwrwMznxRheKGL6SpIjo= 2024-03-07 23:30:47.939 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2024-03-07 23:30:47.939 | CQG WebSocket | Server header | Upgrade: websocket 2024-03-07 23:30:47.939 | CQG WebSocket | Server header | 2024-03-07 23:30:47.939 | CQG WebSocket | Web socket state is now open. 2024-03-07 23:30:47.939 | CQG WebAPI | WebSocket connected. 2024-03-07 23:30:47.939 | CQG WebAPI | Sending market data logon message. 2024-03-07 23:30:47.996 | CQG WebAPI | Base Time: 2024-02-25T16:05:18. 2024-02-25 16:05:18 2024-03-07 23:30:47.996 | CQG WebAPI | Logon successful. Session Token = hqdYi4ywvlD9v3kNb9PKMH0/TX3F/BWpaSseecnoKG0dQW12QfkmVBRmLg7nj2bPMkvcn/7uqb0 2024-03-07 23:30:47.996 | CQG WebAPI | Connected to server complete. 2024-03-07 23:30:47.997 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-03-07 23:30:47.997 | Updated verified funded futures trading account ending date to: 2024-04-06 23:30:47 2024-03-07 23:30:47.997 | CQG WebAPI | Sending Trade Accounts request message. 2024-03-07 23:30:48.061 | CQG WebAPI | Brokerage name: NinjaTrader Clearing. Account Name: 1009280 2024-03-07 23:30:48.061 | Updated verified funded futures trading account ending date to: 2024-04-06 23:30:48 2024-03-07 23:30:48.061 | CQG WebAPI | Sending collateral subscribe request. 2024-03-07 23:30:48.243 | CQG WebAPI | Sending positions subscribe request. RequestID: 757964 2024-03-07 23:30:48.243 | CQG WebAPI | Sending orders subscribe request. RequestID: 757965 2024-03-07 23:30:51.105 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2024-03-07 23:30:51.113 | The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\ExampleChartbook.cht * 2024-03-07 23:31:08.049 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2024-03-07 23:31:08.469 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2024-04-03"}. Success=true |
| [2024-03-08 14:41:28] |
| John - SC Support - Posts: 36238 |
|
Refer to the following: Chartbooks (Workspaces): Opening Older Chartbooks For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-05 08:35:47] |
| Ashish Kharb - Posts: 1 |
|
2024-04-05 07:59:18.519 | Trade activity files set size: 23 2024-04-05 07:59:18.740 | Reading Internal Order ID file. 2024-04-05 07:59:18.781 | Wrong reading state. Expected: Value, actual:Size | Number times message added: 5 2024-04-05 07:59:18.792 | Reading Trade Orders file. 2024-04-05 07:59:18.796 | Reading Trade Positions file. 2024-04-05 07:59:18.808 | Reading Trade Account Data files. 2024-04-05 07:59:18.811 | Wrong reading state. Expected: Value, actual:Size | Number times message added: 6 2024-04-05 07:59:18.825 | Software version: 2625 64-bit 2024-04-05 07:59:18.825 | Primary Thread ID: 9976 2024-04-05 07:59:18.826 | Usage end date: 2024-04-12 2024-04-05 07:59:18.826 | Enabled for: Advanced Features 2. 2024-04-05 07:59:18.826 | Enabled for: Sierra Chart Historical Data Service. 2024-04-05 07:59:18.826 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-04-05 07:59:18.826 | Enabled for: Delayed Denali Exchange Data Feed. 2024-04-05 07:59:18.826 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-04-05 07:59:18.826 | Current selected Data/Trading service: Trading Evaluator - Delayed 2024-04-05 07:59:18.826 | Custom symbol settings values: enabled 2024-04-05 07:59:18.826 | Chart Update Interval: 1000 2024-04-05 07:59:18.826 | Intraday Data Storage Time Unit: 60 2024-04-05 07:59:18.826 | Time Zone: +00:00:00 (UTC+00) 2024-04-05 07:59:18.826 | 2024-04-05 07:59:18 Local computer time in UTC 2024-04-05 07:59:18.826 | 2024-04-05 07:59:18 Local computer time in SC Time Zone 2024-04-05 07:59:18.827 | 2024-04-05 07:59:17 Server time in UTC 2024-04-05 07:59:18.827 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-04-05 07:59:18.827 | Program path: E:\Sierra Chart Final\ 2024-04-05 07:59:18.827 | Data Files path: E:\Sierra Chart Final\Data\ 2024-04-05 07:59:18.827 | OS Version Number: 10.0 2024-04-05 07:59:18.827 | Locale Setting: C 2024-04-05 07:59:18.827 | DLLs: UserContributedStudies_64.dll 2024-04-05 07:59:18.827 | Allowed protected custom studies: 2024-04-05 07:59:18.827 | Crash reporter started: true 2024-04-05 07:59:18.827 | 2024-04-05 07:59:18.829 | Checking for new symbol settings. Requested symbol settings MD5 for service code tradesimulation.dtctrading. Request ID: 1. 2024-04-05 07:59:18.875 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-04-05 07:59:19.145 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-04-05 07:59:19.145 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-04-05 07:59:19.761 | Received 5 login tokens. 2024-04-05 07:59:21.343 | Requested user files to download. 2024-04-05 07:59:21.445 | Symbol settings MD5 received. Request ID: 1. 2024-04-05 07:59:21.446 | Symbol settings are up-to-date for tradesimulation.dtctrading. 2024-04-05 07:59:23.342 | 2024-04-05 07:59:23.351 | Trading Evaluator - Delayed | Connecting to the server tradesimulation1.sierracharts.com. Port 11095 2024-04-05 07:59:23.359 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-04-05 07:59:23.359 | DTC Client socket (1) | New receive buffer size: 0 2024-04-05 07:59:23.359 | DTC Client socket (1) | Connecting to IP: 38.103.112.197. 2024-04-05 07:59:23.637 | The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: E:\Sierra Chart Final\Data\MESChartbook.cht * 2024-04-05 07:59:23.643 | Trading Evaluator - Delayed | Network connection to server complete. 2024-04-05 07:59:23.644 | Trading Evaluator - Delayed | Starting socket receive thread. 2024-04-05 07:59:23.645 | Trading Evaluator - Delayed | Sending encoding request to server: Binary VLS. Compression: none 2024-04-05 07:59:24.501 | Trading Evaluator - Delayed | Setting DTC encoding to Binary VLS 2024-04-05 07:59:24.501 | Trading Evaluator - Delayed | Sending logon request message. 2024-04-05 07:59:25.065 | Trading Evaluator - Delayed | Received logon response. 2024-04-05 07:59:25.065 | Trading Evaluator - Delayed | Server Name: SC DTC Server. Build=49836. 2024-04-05 07:59:25.065 | Trading Evaluator - Delayed | Server protocol version: 8. Client protocol version: 8 2024-04-05 07:59:25.065 | Trading Evaluator - Delayed | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradingevaluatorserver.dtctrading. 2024-04-05 07:59:25.065 | Trading Evaluator - Delayed | Trading is supported. 2024-04-05 07:59:25.065 | Trading Evaluator - Delayed | Order cancel and replace is supported. 2024-04-05 07:59:25.065 | Trading Evaluator - Delayed | OCO Orders supported. 2024-04-05 07:59:25.066 | Trading Evaluator - Delayed | Bracket Orders supported. 2024-04-05 07:59:25.066 | Trading Evaluator - Delayed | MarketDepthIsSupported: 1 2024-04-05 07:59:25.066 | Trading Evaluator - Delayed | Connected to server complete. 2024-04-05 07:59:25.070 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-04-05 07:59:25.074 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2024-04-05 07:59:25.078 | Trading Evaluator - Delayed | Performing query for most recent Order Activity Date-Time. 2024-04-05 07:59:25.099 | Trading Evaluator - Delayed | Requesting historical order activity from server. Start date-time UTC: 2024-04-02 20:15:54.940070 2024-04-05 07:59:26.557 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2024-04-05 07:59:27.391 | Trading Evaluator - Delayed | Received final trade activity snapshot. Count=223. TradeAccount=waah 2024-04-05 07:59:27.394 | Wrong reading state. Expected: Value, actual:Size | Number times message added: 6 2024-04-05 07:59:42.426 | The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: E:\Sierra Chart Final\Data\MESChartbook.cht * 2024-04-05 08:14:18.363 | Saved Chartbook: ExampleChartbook.cht. Time: 0.0039 seconds. 2024-04-05 08:15:20.543 | The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: E:\Sierra Chart Final\Data\MESChartbook.cht * Above is my last attempt to load the chartbook, which failed with the error as stated above. This has happened twice before, and it is very frustrating as i'm a new user on trial and it is painstaking process to setup my chartbook, save it, use it for some days and one day suddenly it says "not compatible" I literally used and saved it last night! Please help. |
 MESChartbook.cht - Attached On 2024-04-05 08:20:27 UTC - Size: 19.74 KB - 259 views |
| [2024-04-05 15:06:40] |
| John - SC Support - Posts: 36238 |
|
There is something wrong with that Chartbook. We can not get it to open in any version that it should open in. We have to assume that it is corrupted for some reason. You can use one of the Backup chartbooks that are created to get most of the chartbook back the way it was. Refer to the following: Chartbooks (Workspaces): Accessing a Backup Chartbook File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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