Support Board
Date/Time: Mon, 25 Nov 2024 05:48:18 +0000
Post From: chartbook file is not compatible, contact sierra charts
| [2024-04-05 08:35:47] |
| Ashish Kharb - Posts: 1 |
|
2024-04-05 07:59:18.519 | Trade activity files set size: 23 2024-04-05 07:59:18.740 | Reading Internal Order ID file. 2024-04-05 07:59:18.781 | Wrong reading state. Expected: Value, actual:Size | Number times message added: 5 2024-04-05 07:59:18.792 | Reading Trade Orders file. 2024-04-05 07:59:18.796 | Reading Trade Positions file. 2024-04-05 07:59:18.808 | Reading Trade Account Data files. 2024-04-05 07:59:18.811 | Wrong reading state. Expected: Value, actual:Size | Number times message added: 6 2024-04-05 07:59:18.825 | Software version: 2625 64-bit 2024-04-05 07:59:18.825 | Primary Thread ID: 9976 2024-04-05 07:59:18.826 | Usage end date: 2024-04-12 2024-04-05 07:59:18.826 | Enabled for: Advanced Features 2. 2024-04-05 07:59:18.826 | Enabled for: Sierra Chart Historical Data Service. 2024-04-05 07:59:18.826 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-04-05 07:59:18.826 | Enabled for: Delayed Denali Exchange Data Feed. 2024-04-05 07:59:18.826 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-04-05 07:59:18.826 | Current selected Data/Trading service: Trading Evaluator - Delayed 2024-04-05 07:59:18.826 | Custom symbol settings values: enabled 2024-04-05 07:59:18.826 | Chart Update Interval: 1000 2024-04-05 07:59:18.826 | Intraday Data Storage Time Unit: 60 2024-04-05 07:59:18.826 | Time Zone: +00:00:00 (UTC+00) 2024-04-05 07:59:18.826 | 2024-04-05 07:59:18 Local computer time in UTC 2024-04-05 07:59:18.826 | 2024-04-05 07:59:18 Local computer time in SC Time Zone 2024-04-05 07:59:18.827 | 2024-04-05 07:59:17 Server time in UTC 2024-04-05 07:59:18.827 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-04-05 07:59:18.827 | Program path: E:\Sierra Chart Final\ 2024-04-05 07:59:18.827 | Data Files path: E:\Sierra Chart Final\Data\ 2024-04-05 07:59:18.827 | OS Version Number: 10.0 2024-04-05 07:59:18.827 | Locale Setting: C 2024-04-05 07:59:18.827 | DLLs: UserContributedStudies_64.dll 2024-04-05 07:59:18.827 | Allowed protected custom studies: 2024-04-05 07:59:18.827 | Crash reporter started: true 2024-04-05 07:59:18.827 | 2024-04-05 07:59:18.829 | Checking for new symbol settings. Requested symbol settings MD5 for service code tradesimulation.dtctrading. Request ID: 1. 2024-04-05 07:59:18.875 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-04-05 07:59:19.145 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-04-05 07:59:19.145 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-04-05 07:59:19.761 | Received 5 login tokens. 2024-04-05 07:59:21.343 | Requested user files to download. 2024-04-05 07:59:21.445 | Symbol settings MD5 received. Request ID: 1. 2024-04-05 07:59:21.446 | Symbol settings are up-to-date for tradesimulation.dtctrading. 2024-04-05 07:59:23.342 | 2024-04-05 07:59:23.351 | Trading Evaluator - Delayed | Connecting to the server tradesimulation1.sierracharts.com. Port 11095 2024-04-05 07:59:23.359 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-04-05 07:59:23.359 | DTC Client socket (1) | New receive buffer size: 0 2024-04-05 07:59:23.359 | DTC Client socket (1) | Connecting to IP: 38.103.112.197. 2024-04-05 07:59:23.637 | The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: E:\Sierra Chart Final\Data\MESChartbook.cht * 2024-04-05 07:59:23.643 | Trading Evaluator - Delayed | Network connection to server complete. 2024-04-05 07:59:23.644 | Trading Evaluator - Delayed | Starting socket receive thread. 2024-04-05 07:59:23.645 | Trading Evaluator - Delayed | Sending encoding request to server: Binary VLS. Compression: none 2024-04-05 07:59:24.501 | Trading Evaluator - Delayed | Setting DTC encoding to Binary VLS 2024-04-05 07:59:24.501 | Trading Evaluator - Delayed | Sending logon request message. 2024-04-05 07:59:25.065 | Trading Evaluator - Delayed | Received logon response. 2024-04-05 07:59:25.065 | Trading Evaluator - Delayed | Server Name: SC DTC Server. Build=49836. 2024-04-05 07:59:25.065 | Trading Evaluator - Delayed | Server protocol version: 8. Client protocol version: 8 2024-04-05 07:59:25.065 | Trading Evaluator - Delayed | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradingevaluatorserver.dtctrading. 2024-04-05 07:59:25.065 | Trading Evaluator - Delayed | Trading is supported. 2024-04-05 07:59:25.065 | Trading Evaluator - Delayed | Order cancel and replace is supported. 2024-04-05 07:59:25.065 | Trading Evaluator - Delayed | OCO Orders supported. 2024-04-05 07:59:25.066 | Trading Evaluator - Delayed | Bracket Orders supported. 2024-04-05 07:59:25.066 | Trading Evaluator - Delayed | MarketDepthIsSupported: 1 2024-04-05 07:59:25.066 | Trading Evaluator - Delayed | Connected to server complete. 2024-04-05 07:59:25.070 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-04-05 07:59:25.074 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2024-04-05 07:59:25.078 | Trading Evaluator - Delayed | Performing query for most recent Order Activity Date-Time. 2024-04-05 07:59:25.099 | Trading Evaluator - Delayed | Requesting historical order activity from server. Start date-time UTC: 2024-04-02 20:15:54.940070 2024-04-05 07:59:26.557 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2024-04-05 07:59:27.391 | Trading Evaluator - Delayed | Received final trade activity snapshot. Count=223. TradeAccount=waah 2024-04-05 07:59:27.394 | Wrong reading state. Expected: Value, actual:Size | Number times message added: 6 2024-04-05 07:59:42.426 | The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: E:\Sierra Chart Final\Data\MESChartbook.cht * 2024-04-05 08:14:18.363 | Saved Chartbook: ExampleChartbook.cht. Time: 0.0039 seconds. 2024-04-05 08:15:20.543 | The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: E:\Sierra Chart Final\Data\MESChartbook.cht * Above is my last attempt to load the chartbook, which failed with the error as stated above. This has happened twice before, and it is very frustrating as i'm a new user on trial and it is painstaking process to setup my chartbook, save it, use it for some days and one day suddenly it says "not compatible" I literally used and saved it last night! Please help. |
 MESChartbook.cht - Attached On 2024-04-05 08:20:27 UTC - Size: 19.74 KB - 260 views |