Support Board
Date/Time: Mon, 25 Nov 2024 16:36:35 +0000
Connection issue
View Count: 372
| [2024-02-17 17:44:14] |
| User727068 - Posts: 9 |
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When I go to data/trade service settings and switch the service to SC data - all services and hit apply and OK, the platform shuts down and it does not switch the data to SC. Can you help? Thanks.
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| [2024-02-17 23:57:29] |
| Sierra_Chart Engineering - Posts: 17174 |
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This is extremely unusual. We want you to close all Chartbooks with File >> Close All Chartbooks before changing the Service. And run Sierra Chart in Safe Mode: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface: Problems Caused by Advanced Custom Studies Also we see an unusual installation folder on your system for Sierra Chart. We recommend using the default installation folder. Or install Sierra Chart on a separate solid-state drive on your system. Not a remote folder. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-17 23:57:53
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| [2024-02-18 00:03:43] |
| User727068 - Posts: 9 |
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Ok thanks I will try to install a clean version of sierra charts. How can I import all my chart books from this version so all charts and settings are saved the same way?
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| [2024-02-18 02:46:02] |
| Sierra_Chart Engineering - Posts: 17174 |
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Refer to: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-18 16:09:56] |
| User727068 - Posts: 9 |
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Thanks. Can you convert the file that I attached so that it can be compatible with the new Sierra Charts version?
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 Gold Copper.cht - Attached On 2024-02-18 16:09:11 UTC - Size: 949.4 KB - 182 views Attachment Deleted. |
| [2024-02-19 16:49:46] |
| John - SC Support - Posts: 36249 |
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Refer to the following instructions: Chartbooks (Workspaces): Opening Older Chartbooks For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-19 19:47:02] |
| User727068 - Posts: 9 |
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Thanks. Also can you tell me why I am getting SC data that is delayed? I thought it was real time. DO I need to change some settings to get real time market data with the SC data package I have?
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| [2024-02-19 20:16:32] |
| Sierra_Chart Engineering - Posts: 17174 |
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Tell us one of the symbols that is delayed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-19 20:16:40
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| [2024-02-19 20:43:36] |
| User727068 - Posts: 9 |
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NQ (Nasdaq future) for example but it shows that they are all delayed
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| [2024-02-19 21:22:07] |
| John - SC Support - Posts: 36249 |
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You are on Package 3 (Base Standard). The "Base" packages only have access to real-time data for FOREX, CFDs, Crypto Currencies, and Market Statistics. Any data that requires exchange payments (The CME Group, EUREX, CFE, and U.S. Equities) require that you are on one of the "Integrated" packages. To change your package, select the following link and then select the package you want in the menu to the left and then select the "Update/Set" button. When you change your package, we do not give a refund, or ask for payment, rather we adjust your remaining Usage Time based on the difference in price of the packages. Therefore, if you change to a more expensive package, your remaining Usage Time will go down, and vice versa. https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#ServicePackage Then you will need to setup the exchanges for which you want the real-time data. If you are wanting data for The CME Group, then you will need to have a live, funded, futures trading account in order to qualify for the non-professional exchange fees, and you need to be able to connect your Sierra Chart to that account for verification. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have an account that meets the above requirements, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement To setup the data for the CME Group, follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* To setup data for any of the other exchanges, follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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