Support Board
Date/Time: Wed, 27 Nov 2024 04:32:57 +0000
Unable to download data for charts
View Count: 1146
| [2014-08-01 18:58:51] |
| User74568 - Posts: 13 |
|
I am unable to download data into my today. All I am getting is one bar. I have tried restarting the system, restarting computer and different symbols. I have subscribed to the Sierra Charts real time data I have tried with and without Allow Support for Sierra Chart Data Feeds selected. I see an error in the log file that says: error: Logon rejected due to authorization failure. | 2014-08-01 14:50:01 Here is the Log file: Software version: 1166 | 2014-08-01 14:49:56 Usage end date: 2014-08-16 | 2014-08-01 14:49:56 Enabled for: Advanced Features. | 2014-08-01 14:49:56 Enabled for: Advanced Features 2. | 2014-08-01 14:49:56 Enabled for: Sierra Chart Historical Data Service. | 2014-08-01 14:49:56 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-08-01 14:49:56 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2014-08-01 14:49:56 Enabled for: US EQUITIES exchanges. | 2014-08-01 14:49:56 Received 2 data feed usernames. | 2014-08-01 14:49:56 Allow Support for Sierra Chart Data Feeds is disabled. | 2014-08-01 14:49:56 Active service: SC Exchange Data | 2014-08-01 14:49:56 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-08-01 14:49:56 2014-08-01 11:49:56 Local computer clock time | 2014-08-01 14:49:56 2014-08-01 18:49:56 GMT time | 2014-08-01 14:49:56 2014-08-01 14:49:56 Time zone adjusted time | 2014-08-01 14:49:56 Time difference to server time: 1 seconds. | 2014-08-01 14:49:56 Program path: C:\SierraChart\ | 2014-08-01 14:49:56 Data Files path: C:\SierraChart\Data\ | 2014-08-01 14:49:56 OS Version Number: 6.1 | 2014-08-01 14:49:56 Checking for new symbol settings for scbcd | 2014-08-01 14:49:56 AsyncHTTP2 socket (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-08-01 14:49:56 AsyncHTTP2 socket (1152) | Connected. | 2014-08-01 14:49:56 Symbol settings are up-to-date for scbcd | 2014-08-01 14:49:56 Mapping CAH to CAH. Service code: equities.us | 2014-08-01 14:49:59 HD Request # 2 | Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us | 2014-08-01 14:49:59 HD Request # 2 | Download start Date-Time: 2014-08-01 14:49:48.0 | 2014-08-01 14:49:59 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2014-08-01 14:49:59 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-08-01 14:49:59 HD Request # 3 | Downloading Historical Daily chart data for CAH. Starting date: 2014-07-31. Service: scbcd | 2014-08-01 14:49:59 HD Request # 3 | Using user Barchart Historical data account. | 2014-08-01 14:49:59 HD Request # 3 | Requesting historical Daily data for CAH starting at 2014-07-30 | 2014-08-01 14:49:59 Socket (992) | Connected. | 2014-08-01 14:49:59 HD Request # 2 | Sending historical data logon request message. | 2014-08-01 14:49:59 HD Request # 3 | Receiving historical Daily data for CAH starting at 2014-07-30 | 2014-08-01 14:50:00 Writing historical Daily data for CAH to the file CAH.dly | 2014-08-01 14:50:00 HD Request # 3 | Received 3 records from 2014-07-30 00:00:00 to 2014-08-01 00:00:00 (3.0 days) and wrote 2 records for CAH | 2014-08-01 14:50:00 HD Request # 3 | Daily download COMPLETE for CAH. Completion time: 0s | 2014-08-01 14:50:00 Socket (992) | Shutdown and closed. | 2014-08-01 14:50:00 The network socket for historical data has been closed. | 2014-08-01 14:50:00 HD Request # 2 | Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. | 2014-08-01 14:50:00 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH | 2014-08-01 14:50:00 HD Request # 4 | Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us | 2014-08-01 14:50:00 HD Request # 4 | Download start Date-Time: 2014-08-01 14:49:48.0 | 2014-08-01 14:50:00 HD Request # 4 | Using server: scdf2.sierracharts.com port 10149 | 2014-08-01 14:50:00 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-08-01 14:50:00 Socket (1004) | Connected. | 2014-08-01 14:50:00 HD Request # 4 | Sending historical data logon request message. | 2014-08-01 14:50:00 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2014-08-01 14:50:01 SC Exchange Data | Connected. | 2014-08-01 14:50:01 HD Request # 4 | Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. | 2014-08-01 14:50:01 Socket (1004) | Shutdown and closed. | 2014-08-01 14:50:01 The network socket for historical data has been closed. | 2014-08-01 14:50:01 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH | 2014-08-01 14:50:01 Mapping CAH to CAH. Service code: equities.us | 2014-08-01 14:50:01 HD Request # 5 | Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us | 2014-08-01 14:50:01 HD Request # 5 | Download start Date-Time: 2014-08-01 14:49:48.0 | 2014-08-01 14:50:01 HD Request # 5 | Using server: scdf1.sierracharts.com port 10149 | 2014-08-01 14:50:01 SC Exchange Data | Starting real-time market data updates for: CAH. ID: 1 | 2014-08-01 14:50:01 Using username 0 | 2014-08-01 14:50:01 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-08-01 14:50:01 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 10047 | 2014-08-01 14:50:01 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-08-01 14:50:01 Socket (1000) | Connected. | 2014-08-01 14:50:01 HD Request # 5 | Sending historical data logon request message. | 2014-08-01 14:50:01 Socket (1676) | Connected. | 2014-08-01 14:50:01 SC Exchange Data | Connected to server. | 2014-08-01 14:50:01 SC Exchange Data | Sending logon request message. | 2014-08-01 14:50:01 Socket (1000) | Shutdown and closed. | 2014-08-01 14:50:01 The network socket for historical data has been closed. | 2014-08-01 14:50:01 HD Request # 5 | Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. | 2014-08-01 14:50:01 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH | 2014-08-01 14:50:01 HD Request # 5 | Intraday download COMPLETE for CAH. Completion time: 0s | 2014-08-01 14:50:01 Real-time Intraday chart data file updates started for CAH | 2014-08-01 14:50:01 SC Exchange Data | Server Info - Server Name: . | 2014-08-01 14:50:02 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-01 14:50:02 SC Exchange Data | Logon error from server : Not authorized. | 2014-08-01 14:50:02 Socket (1676) | Shutdown and closed. | 2014-08-01 14:50:02 SC Exchange Data | Disconnected from the server. | 2014-08-01 14:50:02 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-08-01 14:50:02 Using username 1 | 2014-08-01 14:50:04 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 10047 | 2014-08-01 14:50:04 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-08-01 14:50:04 Socket (832) | Connected. | 2014-08-01 14:50:04 SC Exchange Data | Connected to server. | 2014-08-01 14:50:04 SC Exchange Data | Sending logon request message. | 2014-08-01 14:50:04 SC Exchange Data | Server Info - Server Name: . | 2014-08-01 14:50:05 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-01 14:50:05 SC Exchange Data | Successfully connected. | 2014-08-01 14:50:05 SC Exchange Data | Restarting real-time data updates for symbol: CAH -> CAH | 2014-08-01 14:50:05 HD Request # 6 | Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us | 2014-08-01 14:50:05 HD Request # 6 | Download start Date-Time: 2014-08-01 14:49:48.0 | 2014-08-01 14:50:05 HD Request # 6 | Using server: scdf2.sierracharts.com port 10149 | 2014-08-01 14:50:05 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-08-01 14:50:05 Socket (284) | Connected. | 2014-08-01 14:50:05 HD Request # 6 | Sending historical data logon request message. | 2014-08-01 14:50:05 Socket (284) | Shutdown and closed. | 2014-08-01 14:50:05 HD Request # 6 | Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. | 2014-08-01 14:50:05 The network socket for historical data has been closed. | 2014-08-01 14:50:05 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH | 2014-08-01 14:50:05 HD Request # 7 | Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us | 2014-08-01 14:50:05 HD Request # 7 | Download start Date-Time: 2014-08-01 14:49:48.0 | 2014-08-01 14:50:05 HD Request # 7 | Using server: scdf1.sierracharts.com port 10149 | 2014-08-01 14:50:05 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-08-01 14:50:05 Socket (1000) | Connected. | 2014-08-01 14:50:05 HD Request # 7 | Sending historical data logon request message. | 2014-08-01 14:50:05 Socket (1000) | Shutdown and closed. | 2014-08-01 14:50:05 The network socket for historical data has been closed. | 2014-08-01 14:50:05 HD Request # 7 | Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. | 2014-08-01 14:50:05 HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH | 2014-08-01 14:50:05 HD Request # 8 | Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us | 2014-08-01 14:50:05 HD Request # 8 | Download start Date-Time: 2014-08-01 14:49:48.0 | 2014-08-01 14:50:05 HD Request # 8 | Using server: scdf2.sierracharts.com port 10149 | 2014-08-01 14:50:05 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-08-01 14:50:05 Socket (284) | Connected. | 2014-08-01 14:50:06 HD Request # 8 | Sending historical data logon request message. | 2014-08-01 14:50:06 Socket (284) | Shutdown and closed. | 2014-08-01 14:50:06 HD Request # 8 | Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. | 2014-08-01 14:50:06 The network socket for historical data has been closed. | 2014-08-01 14:50:06 HD Request # 8 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH | 2014-08-01 14:50:06 HD Request # 8 | Intraday download COMPLETE for CAH. Completion time: 0s | 2014-08-01 14:50:06 Real-time Intraday chart data file updates started for CAH | 2014-08-01 14:50:06 AsyncHTTP2 socket (1152) | Closed. No error. | 2014-08-01 14:50:06 AsyncHTTP2 socket (1152) | Shutdown and closed. | 2014-08-01 14:50:06 |
| [2014-08-01 19:25:51] |
| |
|
We are looking into this now for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-01 21:03:52] |
| |
|
We have determined what the problem is. We see that you have activated and then within 30 seconds cancelled the Second Real-time data connection for the Sierra Chart Exchange Data Feed. Let us know if you want to keep the Second Real-time data connection enabled till the end of the current month, August, or if you would like us to make a refund of 20 USD to your Additional Services Balance. There was a timing problem which resulted in this second account from not being active during August but you were billed for it for August, so we need to determine what you want us to do so we can solve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: