Support Board
Date/Time: Wed, 27 Nov 2024 06:38:38 +0000
Post From: Unable to download data for charts
| [2014-08-01 18:58:51] |
| User74568 - Posts: 13 |
|
I am unable to download data into my today. All I am getting is one bar. I have tried restarting the system, restarting computer and different symbols. I have subscribed to the Sierra Charts real time data I have tried with and without Allow Support for Sierra Chart Data Feeds selected. I see an error in the log file that says: error: Logon rejected due to authorization failure. | 2014-08-01 14:50:01 Here is the Log file: Software version: 1166 | 2014-08-01 14:49:56 Usage end date: 2014-08-16 | 2014-08-01 14:49:56 Enabled for: Advanced Features. | 2014-08-01 14:49:56 Enabled for: Advanced Features 2. | 2014-08-01 14:49:56 Enabled for: Sierra Chart Historical Data Service. | 2014-08-01 14:49:56 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-08-01 14:49:56 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2014-08-01 14:49:56 Enabled for: US EQUITIES exchanges. | 2014-08-01 14:49:56 Received 2 data feed usernames. | 2014-08-01 14:49:56 Allow Support for Sierra Chart Data Feeds is disabled. | 2014-08-01 14:49:56 Active service: SC Exchange Data | 2014-08-01 14:49:56 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-08-01 14:49:56 2014-08-01 11:49:56 Local computer clock time | 2014-08-01 14:49:56 2014-08-01 18:49:56 GMT time | 2014-08-01 14:49:56 2014-08-01 14:49:56 Time zone adjusted time | 2014-08-01 14:49:56 Time difference to server time: 1 seconds. | 2014-08-01 14:49:56 Program path: C:\SierraChart\ | 2014-08-01 14:49:56 Data Files path: C:\SierraChart\Data\ | 2014-08-01 14:49:56 OS Version Number: 6.1 | 2014-08-01 14:49:56 Checking for new symbol settings for scbcd | 2014-08-01 14:49:56 AsyncHTTP2 socket (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-08-01 14:49:56 AsyncHTTP2 socket (1152) | Connected. | 2014-08-01 14:49:56 Symbol settings are up-to-date for scbcd | 2014-08-01 14:49:56 Mapping CAH to CAH. Service code: equities.us | 2014-08-01 14:49:59 HD Request # 2 | Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us | 2014-08-01 14:49:59 HD Request # 2 | Download start Date-Time: 2014-08-01 14:49:48.0 | 2014-08-01 14:49:59 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2014-08-01 14:49:59 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-08-01 14:49:59 HD Request # 3 | Downloading Historical Daily chart data for CAH. Starting date: 2014-07-31. Service: scbcd | 2014-08-01 14:49:59 HD Request # 3 | Using user Barchart Historical data account. | 2014-08-01 14:49:59 HD Request # 3 | Requesting historical Daily data for CAH starting at 2014-07-30 | 2014-08-01 14:49:59 Socket (992) | Connected. | 2014-08-01 14:49:59 HD Request # 2 | Sending historical data logon request message. | 2014-08-01 14:49:59 HD Request # 3 | Receiving historical Daily data for CAH starting at 2014-07-30 | 2014-08-01 14:50:00 Writing historical Daily data for CAH to the file CAH.dly | 2014-08-01 14:50:00 HD Request # 3 | Received 3 records from 2014-07-30 00:00:00 to 2014-08-01 00:00:00 (3.0 days) and wrote 2 records for CAH | 2014-08-01 14:50:00 HD Request # 3 | Daily download COMPLETE for CAH. Completion time: 0s | 2014-08-01 14:50:00 Socket (992) | Shutdown and closed. | 2014-08-01 14:50:00 The network socket for historical data has been closed. | 2014-08-01 14:50:00 HD Request # 2 | Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. | 2014-08-01 14:50:00 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH | 2014-08-01 14:50:00 HD Request # 4 | Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us | 2014-08-01 14:50:00 HD Request # 4 | Download start Date-Time: 2014-08-01 14:49:48.0 | 2014-08-01 14:50:00 HD Request # 4 | Using server: scdf2.sierracharts.com port 10149 | 2014-08-01 14:50:00 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-08-01 14:50:00 Socket (1004) | Connected. | 2014-08-01 14:50:00 HD Request # 4 | Sending historical data logon request message. | 2014-08-01 14:50:00 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2014-08-01 14:50:01 SC Exchange Data | Connected. | 2014-08-01 14:50:01 HD Request # 4 | Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. | 2014-08-01 14:50:01 Socket (1004) | Shutdown and closed. | 2014-08-01 14:50:01 The network socket for historical data has been closed. | 2014-08-01 14:50:01 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH | 2014-08-01 14:50:01 Mapping CAH to CAH. Service code: equities.us | 2014-08-01 14:50:01 HD Request # 5 | Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us | 2014-08-01 14:50:01 HD Request # 5 | Download start Date-Time: 2014-08-01 14:49:48.0 | 2014-08-01 14:50:01 HD Request # 5 | Using server: scdf1.sierracharts.com port 10149 | 2014-08-01 14:50:01 SC Exchange Data | Starting real-time market data updates for: CAH. ID: 1 | 2014-08-01 14:50:01 Using username 0 | 2014-08-01 14:50:01 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-08-01 14:50:01 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 10047 | 2014-08-01 14:50:01 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-08-01 14:50:01 Socket (1000) | Connected. | 2014-08-01 14:50:01 HD Request # 5 | Sending historical data logon request message. | 2014-08-01 14:50:01 Socket (1676) | Connected. | 2014-08-01 14:50:01 SC Exchange Data | Connected to server. | 2014-08-01 14:50:01 SC Exchange Data | Sending logon request message. | 2014-08-01 14:50:01 Socket (1000) | Shutdown and closed. | 2014-08-01 14:50:01 The network socket for historical data has been closed. | 2014-08-01 14:50:01 HD Request # 5 | Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. | 2014-08-01 14:50:01 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH | 2014-08-01 14:50:01 HD Request # 5 | Intraday download COMPLETE for CAH. Completion time: 0s | 2014-08-01 14:50:01 Real-time Intraday chart data file updates started for CAH | 2014-08-01 14:50:01 SC Exchange Data | Server Info - Server Name: . | 2014-08-01 14:50:02 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-01 14:50:02 SC Exchange Data | Logon error from server : Not authorized. | 2014-08-01 14:50:02 Socket (1676) | Shutdown and closed. | 2014-08-01 14:50:02 SC Exchange Data | Disconnected from the server. | 2014-08-01 14:50:02 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-08-01 14:50:02 Using username 1 | 2014-08-01 14:50:04 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 10047 | 2014-08-01 14:50:04 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-08-01 14:50:04 Socket (832) | Connected. | 2014-08-01 14:50:04 SC Exchange Data | Connected to server. | 2014-08-01 14:50:04 SC Exchange Data | Sending logon request message. | 2014-08-01 14:50:04 SC Exchange Data | Server Info - Server Name: . | 2014-08-01 14:50:05 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-01 14:50:05 SC Exchange Data | Successfully connected. | 2014-08-01 14:50:05 SC Exchange Data | Restarting real-time data updates for symbol: CAH -> CAH | 2014-08-01 14:50:05 HD Request # 6 | Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us | 2014-08-01 14:50:05 HD Request # 6 | Download start Date-Time: 2014-08-01 14:49:48.0 | 2014-08-01 14:50:05 HD Request # 6 | Using server: scdf2.sierracharts.com port 10149 | 2014-08-01 14:50:05 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-08-01 14:50:05 Socket (284) | Connected. | 2014-08-01 14:50:05 HD Request # 6 | Sending historical data logon request message. | 2014-08-01 14:50:05 Socket (284) | Shutdown and closed. | 2014-08-01 14:50:05 HD Request # 6 | Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. | 2014-08-01 14:50:05 The network socket for historical data has been closed. | 2014-08-01 14:50:05 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH | 2014-08-01 14:50:05 HD Request # 7 | Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us | 2014-08-01 14:50:05 HD Request # 7 | Download start Date-Time: 2014-08-01 14:49:48.0 | 2014-08-01 14:50:05 HD Request # 7 | Using server: scdf1.sierracharts.com port 10149 | 2014-08-01 14:50:05 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-08-01 14:50:05 Socket (1000) | Connected. | 2014-08-01 14:50:05 HD Request # 7 | Sending historical data logon request message. | 2014-08-01 14:50:05 Socket (1000) | Shutdown and closed. | 2014-08-01 14:50:05 The network socket for historical data has been closed. | 2014-08-01 14:50:05 HD Request # 7 | Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. | 2014-08-01 14:50:05 HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH | 2014-08-01 14:50:05 HD Request # 8 | Downloading Intraday chart data for CAH to the file CAH.scid. Service: equities.us | 2014-08-01 14:50:05 HD Request # 8 | Download start Date-Time: 2014-08-01 14:49:48.0 | 2014-08-01 14:50:05 HD Request # 8 | Using server: scdf2.sierracharts.com port 10149 | 2014-08-01 14:50:05 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-08-01 14:50:05 Socket (284) | Connected. | 2014-08-01 14:50:06 HD Request # 8 | Sending historical data logon request message. | 2014-08-01 14:50:06 Socket (284) | Shutdown and closed. | 2014-08-01 14:50:06 HD Request # 8 | Error downloading historical Intraday data for CAH. Historical data logon error: Logon rejected due to authorization failure. | 2014-08-01 14:50:06 The network socket for historical data has been closed. | 2014-08-01 14:50:06 HD Request # 8 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAH | 2014-08-01 14:50:06 HD Request # 8 | Intraday download COMPLETE for CAH. Completion time: 0s | 2014-08-01 14:50:06 Real-time Intraday chart data file updates started for CAH | 2014-08-01 14:50:06 AsyncHTTP2 socket (1152) | Closed. No error. | 2014-08-01 14:50:06 AsyncHTTP2 socket (1152) | Shutdown and closed. | 2014-08-01 14:50:06 |