Support Board
Date/Time: Wed, 27 Nov 2024 06:50:51 +0000
Post From: Unable to download data for charts
| [2014-08-01 21:03:52] |
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We have determined what the problem is. We see that you have activated and then within 30 seconds cancelled the Second Real-time data connection for the Sierra Chart Exchange Data Feed. Let us know if you want to keep the Second Real-time data connection enabled till the end of the current month, August, or if you would like us to make a refund of 20 USD to your Additional Services Balance. There was a timing problem which resulted in this second account from not being active during August but you were billed for it for August, so we need to determine what you want us to do so we can solve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |