Support Board
Date/Time: Tue, 26 Nov 2024 01:44:20 +0000
TRIAL ACTIVATION AND HELP WITH IF MY PREFERRED SERVICE AND EXCHANGE IS INCLUDED IN TRIAL
View Count: 220
| [2024-01-15 20:01:45] |
| User155143 - Posts: 4 |
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Hi Support, Need help with 2 issues here: 1. I'm having issues activating trial with my phone number. I have tried activating but not receiving message with code to activate. Need help here please. 2. The explanation of services and how it applies to trial is very confusing to me. There is a lot of conflicting information on your webpage explaining these. Here's my use case; I would like to get integrated service package 11 ($46) + Denali Exchange US Equities Consolidated Tape ($10). My questions are these: a) Will these services be included in the initial trial or not? b) Do I need to wait for the initial trial to be activated and used up before I sign up for these or can I still sign up now and when my trial is activated, the start date of the services are pushed out until after trial is complete? c) Also there's conflicting information about how exchange fees (in my case Denali Exchange US Equities Consolidated Tape) are not included or are included in trial. which is it? |
| [2024-01-15 22:26:32] |
| John - SC Support - Posts: 36286 |
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1. You are currently on Package 11, so there is nothing for us to do related to the trial. 2. You can not get any real-time data on a trial. You need to be on one of the "Integrated" packages - which you currently are. You have not yet activated any exchange on our Denali Exchange Data Feed in order to get real-time data. If you are wanting the data for the "U.S. Equities Consolidated Tape", then follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-15 23:16:39] |
| User155143 - Posts: 4 |
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Thank you for your response. I have signed the non-professional certification agreement for US Equities Consolidated Tape but still not able to activate the exchange. Is there something I'm missing? Is there some type of delay or review time? Shouldn't it be instant?
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| [2024-01-16 14:14:15] |
| John - SC Support - Posts: 36286 |
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We do have to review each agreement to ensure they are filled out properly. Therefore it is not an instantaneous thing. We see that your agreement has been accepted and you have the exchange activated now, so you should be good. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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