Home >> Support Board

Support Board

Date/Time: Tue, 26 Nov 2024 18:34:19 +0000

How to Post a Message for Support

connection issues

View Count: 374

[2023-10-16 05:03:59] #1 [Go To First Post]
AndyJMorris - Posts: 14
I have sent a log via sierra. Having connection issues. please advise


Private File Attachment Deleted.

[2023-10-16 15:31:12] #2 [Go To First Post]
John - SC Support - Posts: 36300
You are definitely having connectivity issues. If you are still having a problem, then be sure to exit from Sierra Chart and make sure your Internet Connection is working well and then start Sierra Chart again. If you still have issues, then refer to the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-10-31 13:55:50] #3 [Go To First Post]
AndyJMorris - Posts: 14
Hi, I use AMP main account 138263 CQG for Jigsaw, price ladder, and then the sub account 138263A Teton for Sierra. I've just tried to put on a position via Sierra chart and it failed? Any idea why?

[2023-10-31 15:32:53] #4 [Go To First Post]
John - SC Support - Posts: 36300
Select "Trade >> Trade Service Log" to open the Trade Service Log and look in there for the reason why the order failed. If it was too long ago, then try to place an order again and see if the information is in the log as to why it is not working. You can post the contents of the log to this thread for us to take a look. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-10-31 15:41:55] #5 [Go To First Post]
AndyJMorris - Posts: 14
sure please see attached


Screenshot 2023-10-31 194028.png / V - Attached On 2023-10-31 15:41:12 UTC - Size: 200.23 KB - 83 views Attachment Deleted.

[2023-10-31 15:44:49] #6 [Go To First Post]
John - SC Support - Posts: 36300
You need to check with your broker, as they have disabled your account for trading. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-10-31 16:43:34] #7 [Go To First Post]
AndyJMorris - Posts: 14
here is from AMP - they seem to disagree -please can you rectify this? see attached


AMP data feed confirms.png / V - Attached On 2023-10-31 16:43:19 UTC - Size: 42.69 KB - 74 views

[2023-10-31 18:31:02] #8 [Go To First Post]
John - SC Support - Posts: 36300
You have the wrong account selected. The account number in the Trade Service Log is "138263", but AMP shows your account as "138263A" (as you also mentioned above). Refer to the following for how to select the Trade Account for a chart: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: