Support Board
Date/Time: Wed, 27 Nov 2024 00:35:26 +0000
Error message after adding usage time
View Count: 242
| [2023-10-02 17:23:08] |
| User541842 - Posts: 34 |
|
Hi there after adding some usage time, i get thie error message(thanks for helping in advance): Reading Internal Order ID file. | 2023-10-02 19:10:51.042 Reading Trade Orders file. | 2023-10-02 19:10:51.186 Reading Trade Positions file. | 2023-10-02 19:10:51.186 Reading Trade Account Data files. | 2023-10-02 19:10:51.186 Software version: 2550 64-bit | 2023-10-02 19:10:51.188 Primary Thread ID: 17420 | 2023-10-02 19:10:51.188 Usage end date: 2024-01-06 | 2023-10-02 19:10:51.188 Enabled for: Sierra Chart Historical Data Service. | 2023-10-02 19:10:51.188 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-10-02 19:10:51.188 Enabled for: Delayed Denali Exchange Data Feed. | 2023-10-02 19:10:51.188 Enabled for exchange2: CME | 2023-10-02 19:10:51.188 Enabled for exchange2: fairx_exchange.data | 2023-10-02 19:10:51.188 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-10-02 19:10:51.188 Current selected Data/Trading service: CQG WebAPI | 2023-10-02 19:10:51.188 Custom symbol settings values: enabled | 2023-10-02 19:10:51.188 Chart Update Interval: 10 | 2023-10-02 19:10:51.188 Intraday Data Storage Time Unit: 1 | 2023-10-02 19:10:51.188 Time Zone: +02:00:00 (UTC+02) | 2023-10-02 19:10:51.188 2023-10-02 17:10:51 Local computer time in UTC | 2023-10-02 19:10:51.188 2023-10-02 19:10:51 Local computer time in SC Time Zone | 2023-10-02 19:10:51.188 2023-10-02 17:10:48 Server time in UTC | 2023-10-02 19:10:51.188 Local computer UTC time and Server UTC time difference: 2 seconds. | 2023-10-02 19:10:51.188 Program path: C:\SierraChart\ | 2023-10-02 19:10:51.188 Data Files path: C:\SierraChart\Data\ | 2023-10-02 19:10:51.188 OS Version Number: 10.0 | 2023-10-02 19:10:51.189 Locale Setting: C | 2023-10-02 19:10:51.189 DLLs: UserContributedStudies_64.dll | 2023-10-02 19:10:51.189 Allowed protected custom studies: | 2023-10-02 19:10:51.189 Crash reporter started: true | 2023-10-02 19:10:51.189 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2023-10-02 19:10:51.209 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-10-02 19:10:51.266 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-10-02 19:10:51.317 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-10-02 19:10:51.317 Received 5 login tokens. | 2023-10-02 19:10:51.400 Symbol settings MD5 received. Request ID: 1. | 2023-10-02 19:10:52.612 Symbol settings are up-to-date for cqg. | 2023-10-02 19:10:52.612 Requested user files to download. | 2023-10-02 19:10:53.714 CQG WebAPI | Connecting to server api.cqg.com | 2023-10-02 19:10:55.725 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-10-02 19:10:55.725 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2023-10-02 19:10:56.094 CQG WebSocket socket (1) | New receive buffer size: 0 | 2023-10-02 19:10:56.094 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.175. | 2023-10-02 19:10:56.094 CQG WebSocket | Opening WebSocket. | 2023-10-02 19:10:56.128 CQG WebSocket | Sending WebSocket handshake. | 2023-10-02 19:10:56.128 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-10-02 19:10:56.242 CQG WebSocket | Server header | Connection: Upgrade | 2023-10-02 19:10:56.242 CQG WebSocket | Server header | Sec-WebSocket-Accept: hjKqF0CsRUs4F9GJtTsi3TEBD5c= | 2023-10-02 19:10:56.242 CQG WebSocket | Server header | Server: WebSocket++/0.8.2 | 2023-10-02 19:10:56.242 CQG WebSocket | Server header | Upgrade: websocket | 2023-10-02 19:10:56.242 CQG WebSocket | Server header | | 2023-10-02 19:10:56.242 CQG WebSocket | Web socket state is now open. | 2023-10-02 19:10:56.242 CQG WebAPI | WebSocket connected. | 2023-10-02 19:10:56.242 CQG WebAPI | Sending market data logon message. | 2023-10-02 19:10:56.242 CQG WebAPI | Base Time: 2023-09-17T06:46:02. 2023-09-17 06:46:02 | 2023-10-02 19:10:56.491 CQG WebAPI | Logon successful. Session Token = MB9OT+tpciCIHBR6hRDui7FtXo8+FpAJxwRe1AzbF+cCJOxveAc9xfal4xV9GVSjJhr0zF8IBFN | 2023-10-02 19:10:56.491 CQG WebAPI | Connected to server complete. | 2023-10-02 19:10:56.491 Triggering next historical data download in queue. | 2023-10-02 19:10:56.495 Updated verified funded futures trading account ending date to: 2023-11-01 17:10:56 | Number times prior message previously added: 3 | 2023-10-02 19:10:56.497 CQG WebAPI | Sending Trade Accounts request message. | 2023-10-02 19:10:56.497 No download requests in the queue to start downloads for. | 2023-10-02 19:10:56.497 CQG WebAPI | Brokerage name: AMP. Account Name: 110098 | Number times prior message previously added: 3 | 2023-10-02 19:10:56.583 Updated verified funded futures trading account ending date to: 2023-11-01 17:10:56 | 2023-10-02 19:10:56.583 CQG WebAPI | Sending collateral subscribe request. | 2023-10-02 19:10:56.583 CQG WebAPI | Sending positions subscribe request. RequestID: 761074 | 2023-10-02 19:10:56.765 CQG WebAPI | Sending orders subscribe request. RequestID: 761075 | 2023-10-02 19:10:56.765 Files to Open on Startup | Opening file: Volume VA - 5 Min VA.Cht | 2023-10-02 19:10:58.932 F.US.TYAZ23 1 Min #1 | Reloading chart. | 2023-10-02 19:10:58.974 Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ffd0a520000 | 2023-10-02 19:10:58.992 F.US.TYAZ23 [CBV] 120 Min #9 | Reloading chart. | 2023-10-02 19:10:59.209 CQG WebAPI | Using primary service for historical data for F.US.TYAU23 | 2023-10-02 19:10:59.210 No historical data client is currently set to download historical Intraday data for F.US.TYAU23. | 2023-10-02 19:10:59.210 CQG WebAPI | Using primary service for historical data for F.US.TYAZ23 | 2023-10-02 19:10:59.211 No historical data client is currently set to download historical Intraday data for F.US.TYAZ23. | 2023-10-02 19:10:59.211 F.US.TYAZ23 [CBV] 60 Min #2 | Reloading chart. | 2023-10-02 19:10:59.259 F.US.TYAZ23 240 Min #3 | Reloading chart. | 2023-10-02 19:10:59.312 F.US.TYAZ23 [CBV] 1 Day #8 | Reloading chart. | 2023-10-02 19:10:59.331 F.US.TYAZ23 1 Min #6 | Reloading chart. | 2023-10-02 19:10:59.601 F.US.TYAZ23 1 Min #1 | StartDateTimeForLoadingOrderFills: 2023-08-01 02:04:00 | 2023-10-02 19:10:59.639 F.US.TYAZ23 240 Min #3 | StartDateTimeForLoadingOrderFills: 2023-06-29 08:00:00 | 2023-10-02 19:10:59.644 F.US.TYAZ23 [CBV] 60 Min #2 | StartDateTimeForLoadingOrderFills: 2023-08-01 00:00:00 | 2023-10-02 19:10:59.681 F.US.TYAZ23 [CBV] 120 Min #9 | StartDateTimeForLoadingOrderFills: 2023-07-03 00:00:00 | 2023-10-02 19:10:59.685 F.US.TYAZ23 1 Min #6 | StartDateTimeForLoadingOrderFills: 2023-08-01 02:04:00 | 2023-10-02 19:10:59.719 F.US.TYAZ23 [CBV] 1 Day #8 | StartDateTimeForLoadingOrderFills: 2022-11-04 00:00:00 | 2023-10-02 19:10:59.923 Using symbol data fast lookup vector | 2023-10-02 19:10:59.971 CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.TYAZ23. ID: 1 | 2023-10-02 19:10:59.971 Symbol Error - F.US.TYAZ23 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.TYAZ23. ID: 1 | 2023-10-02 19:10:59.971 CQG WebAPI | Using primary service for historical data for F.US.TYAZ23 | 2023-10-02 19:10:59.971 No historical data client is currently set to download historical Intraday data for F.US.TYAZ23. | 2023-10-02 19:10:59.971 Real-time Intraday chart data file updates started for F.US.TYAZ23 | 2023-10-02 19:10:59.971 Opened cached Intraday file: C:\SierraChart\Data\F.US.TYAZ23.scid. Thread ID: 17420 | 2023-10-02 19:10:59.971 Intraday chart data file opened for F.US.TYAZ23 | 2023-10-02 19:10:59.971 Requesting market depth updates for: F.US.TYAZ23 if supported. NumLevels=100 | 2023-10-02 19:11:01.510 CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.TYAZ23 | 2023-10-02 19:11:01.510 ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. | 2023-10-02 19:11:16.569 ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2023-11-01"}. Success=true | 2023-10-02 19:11:16.867 File >> Disconnect selected. | 2023-10-02 19:19:58.036 CQG WebAPI | Sending Web API Logoff message. | 2023-10-02 19:19:58.038 CQG WebSocket socket (1) | CloseSocket call. | 2023-10-02 19:19:58.038 CQG WebSocket | WebSocket closed. | 2023-10-02 19:19:58.038 CQG WebAPI | WebSocket closed. | 2023-10-02 19:19:58.038 CQG WebAPI | Disconnected. | 2023-10-02 19:19:58.038 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-10-02 19:19:58.039 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2023-10-02 19:19:58.074 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2023-10-02 19:19:58.074 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2023-10-02 19:19:58.114 CQG WebSocket socket (1) | Closed. | 2023-10-02 19:19:58.114 CQG WebAPI | Connecting to server api.cqg.com | 2023-10-02 19:20:02.433 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-10-02 19:20:02.433 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2023-10-02 19:20:02.805 CQG WebSocket socket (1) | New receive buffer size: 0 | 2023-10-02 19:20:02.806 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.175. | 2023-10-02 19:20:02.806 CQG WebSocket | Opening WebSocket. | 2023-10-02 19:20:02.841 CQG WebSocket | Sending WebSocket handshake. | 2023-10-02 19:20:02.841 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-10-02 19:20:02.962 CQG WebSocket | Server header | Connection: Upgrade | 2023-10-02 19:20:02.962 CQG WebSocket | Server header | Sec-WebSocket-Accept: +FsK0vci5jh/M8lONdiQLURUfJI= | 2023-10-02 19:20:02.962 CQG WebSocket | Server header | Server: WebSocket++/0.8.2 | 2023-10-02 19:20:02.962 CQG WebSocket | Server header | Upgrade: websocket | 2023-10-02 19:20:02.962 CQG WebSocket | Server header | | 2023-10-02 19:20:02.962 CQG WebSocket | Web socket state is now open. | 2023-10-02 19:20:02.962 CQG WebAPI | WebSocket connected. | 2023-10-02 19:20:02.962 CQG WebAPI | Sending market data logon message. | 2023-10-02 19:20:02.962 CQG WebAPI | Base Time: 2023-09-17T06:46:02. 2023-09-17 06:46:02 | 2023-10-02 19:20:03.323 CQG WebAPI | Logon successful. Session Token = JAeQlEwUr7K6TmZMdpxOK43mT/ecvYH1krOxLCoGtVMGAEnNRMn6GUc9MAbFYQSNLUQNOL3xPg1 | 2023-10-02 19:20:03.323 CQG WebAPI | Connected to server complete. | 2023-10-02 19:20:03.323 Triggering next historical data download in queue. | 2023-10-02 19:20:03.323 Updated verified funded futures trading account ending date to: 2023-11-01 17:20:03 | Number times prior message previously added: 3 | 2023-10-02 19:20:03.323 CQG WebAPI | Sending Trade Accounts request message. | 2023-10-02 19:20:03.325 No download requests in the queue to start downloads for. | 2023-10-02 19:20:03.326 Using symbol data fast lookup vector | Number times prior message previously added: 3 | 2023-10-02 19:20:03.326 CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.TYAZ23. ID: 1 | 2023-10-02 19:20:03.326 Symbol Error - F.US.TYAZ23 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.TYAZ23. ID: 1 | 2023-10-02 19:20:03.326 CQG WebAPI | Using primary service for historical data for F.US.TYAZ23 | 2023-10-02 19:20:03.326 No historical data client is currently set to download historical Intraday data for F.US.TYAZ23. | 2023-10-02 19:20:03.326 Real-time Intraday chart data file updates started for F.US.TYAZ23 | 2023-10-02 19:20:03.326 Opened cached Intraday file: C:\SierraChart\Data\F.US.TYAZ23.scid. Thread ID: 17420 | 2023-10-02 19:20:03.327 Intraday chart data file opened for F.US.TYAZ23 | 2023-10-02 19:20:03.327 CQG WebAPI | Brokerage name: AMP. Account Name: 110098 | 2023-10-02 19:20:03.410 Updated verified funded futures trading account ending date to: 2023-11-01 17:20:03 | 2023-10-02 19:20:03.410 CQG WebAPI | Sending collateral subscribe request. | 2023-10-02 19:20:03.410 CQG WebAPI | Sending positions subscribe request. RequestID: 761078 | 2023-10-02 19:20:03.577 CQG WebAPI | Sending orders subscribe request. RequestID: 761079 | 2023-10-02 19:20:03.577 Requesting market depth updates for: F.US.TYAZ23 if supported. NumLevels=100 | 2023-10-02 19:20:08.594 CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.TYAZ23 | 2023-10-02 19:20:08.594 |
| [2023-10-02 17:59:32] |
| John - SC Support - Posts: 36309 |
|
TYA from CQG is the 10 year treasury note, so we assume that this is the TN symbol from the CME Group. That symbol trades on the CBOT, and you are only setup to get data from us for the CME exchange (not the full CME Group, just the CME Exchange). You would need to add a CBOT exchange, or change to the "Full CME Group" exchange in order to get this data. You can adjust your exchange selections at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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