Home >> Support Board

Support Board

Date/Time: Tue, 26 Nov 2024 18:15:25 +0000

How to Post a Message for Support

Hofi

View Count: 521

[2023-08-04 15:35:00] #1 [Go To First Post]
User484268 - Posts: 8
Good afternoon, my data connection is not working I had a connection to CQG. I tried going back to the older version of SCH 2394 but it didn't help. Could you give me an advice please? Thank you Reading Internal Order ID file. \| 2023-08-04 15:56:00.465 Reading Trade Orders file. \| 2023-08-04 15:56:00.531 Reading Trade Positions file. \| 2023-08-04 15:56:00.532 Reading Trade Account Data files. \| 2023-08-04 15:56:00.532 UDPListener (1596). Port 22903 \| Listening on UDP port 22903. \| 2023-08-04 15:56:00.549 Software version: 2394 64-bit \| 2023-08-04 15:56:00.549 Primary Thread ID: 5908 \| 2023-08-04 15:56:00.549 Usage end date: 2023-08-26 \| 2023-08-04 15:56:00.549 Enabled for: Sierra Chart Historical Data Service. \| 2023-08-04 15:56:00.549 Enabled for: Denali Real-Time Exchange Data Feed. \| 2023-08-04 15:56:00.549 Enabled for: Delayed Denali Exchange Data Feed. \| 2023-08-04 15:56:00.549 Enabled for exchange2: fairx_exchange.data \| 2023-08-04 15:56:00.549 Allow Support for Sierra Chart Data Feeds is enabled. \| 2023-08-04 15:56:00.549 Current selected Data/Trading service: CQG WebAPI \| 2023-08-04 15:56:00.549 Custom symbol settings values: disabled \| 2023-08-04 15:56:00.549 Chart Update Interval: 200 \| 2023-08-04 15:56:00.549 Intraday Data Storage Time Unit: 0 \| 2023-08-04 15:56:00.549 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2023-08-04 15:56:00.549 2023-08-04 13:56:00 Local computer time in UTC \| 2023-08-04 15:56:00.549 2023-08-04 15:56:00 Local computer time in SC Time Zone \| 2023-08-04 15:56:00.549 2023-08-04 13:55:59 Server time in UTC \| 2023-08-04 15:56:00.549 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2023-08-04 15:56:00.549 Program path: C:\SierraChart\ \| 2023-08-04 15:56:00.549 Data Files path: C:\SierraChart\Data\ \| 2023-08-04 15:56:00.549 OS Version Number: 10.0 \| 2023-08-04 15:56:00.549 Locale Setting: C \| 2023-08-04 15:56:00.549 DLLs: fims_vc.dll, fims_vc_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, volatilni-usecka-2020_64.dll \| 2023-08-04 15:56:00.549 Allowed protected custom studies: FIMS_Volume_Cluster \| 2023-08-04 15:56:00.549 Crash reporter started: true \| 2023-08-04 15:56:00.549 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. \| 2023-08-04 15:56:00.571 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2023-08-04 15:56:00.620 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2023-08-04 15:56:00.671 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2023-08-04 15:56:00.671 Received 5 login tokens. \| 2023-08-04 15:56:00.751 Symbol settings MD5 received. Request ID: 1. \| 2023-08-04 15:56:01.879 Symbol settings are up-to-date for cqg. \| 2023-08-04 15:56:01.879 Files to Open on Startup \| Opening file: NQ.cht \| 2023-08-04 15:56:04.836 F.US.MNQU23 2 Min #1 \| Reloading chart. \| 2023-08-04 15:56:05.022 Loading DLL: C:\SierraChart\Data\volatilni-usecka-2020.dll (volatilni-usecka-2020_64.dll). Handle: 7ff9af5e0000 \| 2023-08-04 15:56:05.027 The advanced custom study C:\SierraChart\Data\volatilni-usecka-2020.dll needs to be recompiled to be used on this version: 2394 \| 2023-08-04 15:56:05.027 * UserContributedStudies.dll is not 64-bit \| 2023-08-04 15:56:05.035 VersionNumber is 0 for UserContributedStudies.dll \| 2023-08-04 15:56:05.035 Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ff994a30000 \| 2023-08-04 15:56:05.041 fims_vc.dll is not 64-bit \| 2023-08-04 15:56:05.053 VersionNumber is 0 for fims_vc.dll \| 2023-08-04 15:56:05.053 Loading DLL: C:\SierraChart\Data\fims_vc.dll (fims_vc_64.dll). Handle: 7ff9af550000 \| 2023-08-04 15:56:05.055 The advanced custom study C:\SierraChart\Data\fims_vc.dll needs to be recompiled to be used on this version: 2394 \| 2023-08-04 15:56:05.055 * F.US.MNQU23 2 Min #2 \| Reloading chart. \| 2023-08-04 15:56:05.094 F.US.MNQU23 15 Min #3 \| Reloading chart. \| 2023-08-04 15:56:05.106 TICK-NYSE 2 Min #4 \| Reloading chart. \| 2023-08-04 15:56:05.115 Files to Open on Startup \| Opening file: Chartbook4.cht YM.cht \| 2023-08-04 15:56:05.120 Searching for files containing fims_volatilni_usecka returned empty result. \| 2023-08-04 15:56:05.134 * Error loading: C:\SierraChart\Data\fims_volatilni_usecka.dll. File not found or may be missing SCDLLName line. \| 2023-08-04 15:56:05.134 F.US.YMZ21 2 Min #2 \| Reloading chart. \| 2023-08-04 15:56:05.154 F.US.MESU23 2 Min #3 \| Reloading chart. \| 2023-08-04 15:56:05.185 F.US.MESU23 2 Min #1 \| Reloading chart. \| 2023-08-04 15:56:05.899 F.US.MESU23 30 Min #4 \| Reloading chart. \| 2023-08-04 15:56:05.911 TICK-NYSE 2 Min #5 \| Reloading chart. \| 2023-08-04 15:56:05.919 F.US.YMZ21 2 Min #6 \| Reloading chart. \| 2023-08-04 15:56:05.947 F.US.YMZ21 2 Min #7 \| Reloading chart. \| 2023-08-04 15:56:05.976 Files to Open on Startup \| File does not exist: C:\SierraChart\Data\MNQ \| 2023-08-04 15:56:05.985 Files to Open on Startup \| Opening file: Chartbook4.cht YM.cht \| 2023-08-04 15:56:05.985 Files to Open on Startup \| Opening file: Chartbook4.cht YM (2).cht \| 2023-08-04 15:56:05.985 F.US.YMU20 2 Min #2 \| Reloading chart. \| 2023-08-04 15:56:06.029 F.US.MYMU23 2 Min #3 \| Reloading chart. \| 2023-08-04 15:56:06.367 F.US.MYMU23 2 Min #1 \| Reloading chart. \| 2023-08-04 15:56:10.028 F.US.MYMU23 30 Min #4 \| Reloading chart. \| 2023-08-04 15:56:10.037 TICK-NYSE 2 Min #5 \| Reloading chart. \| 2023-08-04 15:56:10.045 F.US.MYMU23 2 Min #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2023-08-04 15:56:10.092 F.US.MESU23 2 Min #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2023-08-04 15:56:10.497 F.US.MESU23 2 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2023-08-04 15:56:10.640 Numbers Bars \| Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. \| 2023-08-04 15:56:10.641 * Numbers Bars \| To restore the chart, remove this study. \| 2023-08-04 15:56:10.641 * Numbers Bars \| Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. \| 2023-08-04 15:56:10.899 * Numbers Bars \| To restore the chart, remove this study. \| 2023-08-04 15:56:10.899 * F.US.YMZ21 2 Min #7 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2023-08-04 15:56:10.919 F.US.YMZ21 2 Min #6 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2023-08-04 15:56:11.016 F.US.MYMU23 2 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2023-08-04 15:56:11.301 Numbers Bars \| Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. \| 2023-08-04 15:56:11.303 * Numbers Bars \| To restore the chart, remove this study. \| 2023-08-04 15:56:11.303 * Numbers Bars \| Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. \| 2023-08-04 15:56:11.381 * Numbers Bars \| To restore the chart, remove this study. \| 2023-08-04 15:56:11.381 * F.US.MNQU23 2 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2023-08-04 15:56:11.470 Numbers Bars \| Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. \| 2023-08-04 15:56:11.472 * Numbers Bars \| To restore the chart, remove this study. \| 2023-08-04 15:56:11.472 * Using symbol data fast lookup vector \| 2023-08-04 15:56:11.524 Numbers Bars \| Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. \| 2023-08-04 15:56:11.524 * Numbers Bars \| To restore the chart, remove this study. \| 2023-08-04 15:56:11.524 * Starting DelayedDownloadMonitoringTimer \| 2023-08-04 15:56:11.526 Starting HDTimeoutTimer \| 2023-08-04 15:56:11.526 Added historical Intraday data request for TICK-NYSE to the queue. \| 2023-08-04 15:56:11.526 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. \| 2023-08-04 15:56:11.526 Triggering next historical data download in queue. \| 2023-08-04 15:56:11.526 HD Request # 1 \| Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc \| 2023-08-04 15:56:11.526 HD Request # 1 \| Download start date-time: 2023-08-04 15:23:25.000000. File last date-time: 2023-08-04 15:23:25.000000 \| 2023-08-04 15:56:11.527 HD Request # 1 \| Using server: ds12.sierracharts.com port 80 \| 2023-08-04 15:56:11.527 Socket (1) \| Creating socket. \| 2023-08-04 15:56:11.528 Socket (1) \| New receive buffer size: 5242880 \| 2023-08-04 15:56:11.528 Socket (1) \| Connecting to IP: 142.215.18.101. \| 2023-08-04 15:56:11.528 Numbers Bars \| Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. \| 2023-08-04 15:56:11.534 * Numbers Bars \| To restore the chart, remove this study. \| 2023-08-04 15:56:11.534 * Numbers Bars \| Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. \| 2023-08-04 15:56:11.554 * Numbers Bars \| To restore the chart, remove this study. \| 2023-08-04 15:56:11.554 * Numbers Bars \| Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. \| 2023-08-04 15:56:11.571 * Numbers Bars \| To restore the chart, remove this study. \| 2023-08-04 15:56:11.571 * F.US.MNQU23 2 Min #2 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2023-08-04 15:56:11.576 HD Request # 1 \| Setting DTC encoding to Binary VLS \| 2023-08-04 15:56:11.792 HD Request # 1 \| Sending historical data logon request message. \| 2023-08-04 15:56:11.792 CQG WebAPI \| Connecting to server api.cqg.com \| 2023-08-04 15:56:12.057 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2023-08-04 15:56:12.057 CQG WebSocket socket (3) \| Creating socket. Using TLS 1.2. \| 2023-08-04 15:56:12.313 CQG WebSocket socket (3) \| New receive buffer size: 5242880 \| 2023-08-04 15:56:12.313 CQG WebSocket socket (3) \| Connecting to IP: 195.166.124.175. \| 2023-08-04 15:56:12.313 CQG WebSocket \| Opening WebSocket. \| 2023-08-04 15:56:12.362 CQG WebSocket \| Sending WebSocket handshake. \| 2023-08-04 15:56:12.362 HD Request # 1 \| Requesting Intraday data. Start date-time: 2023-08-04 15:23:25. Record interval: 0. Symbol: TICK-NYSE \| 2023-08-04 15:56:12.428 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2023-08-04 15:56:12.461 CQG WebSocket \| Server header \| Connection: Upgrade \| 2023-08-04 15:56:12.461 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: PyrolEhosEgMjd+17BueH+I3OLk= \| 2023-08-04 15:56:12.461 CQG WebSocket \| Server header \| Server: WebSocket++/0.8.2 \| 2023-08-04 15:56:12.461 CQG WebSocket \| Server header \| Upgrade: websocket \| 2023-08-04 15:56:12.461 CQG WebSocket \| Server header \| \| 2023-08-04 15:56:12.461 CQG WebSocket \| Web socket state is now open. \| 2023-08-04 15:56:12.461 CQG WebAPI \| WebSocket connected. \| 2023-08-04 15:56:12.461 CQG WebAPI \| Sending market data logon message. \| 2023-08-04 15:56:12.462 HD Request # 1 \| Decompressing data. \| 2023-08-04 15:56:12.550 CQG WebAPI \| Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. \| 2023-08-04 15:56:12.678 CQG WebSocket socket (3) \| CloseSocket call. \| 2023-08-04 15:56:12.745 CQG WebAPI \| Disconnected. \| 2023-08-04 15:56:12.745 CQG WebAPI \| Not reconnecting due to connection error condition. \| 2023-08-04 15:56:12.745 CQG WebSocket \| WebSocket closed. \| 2023-08-04 15:56:12.745 CQG WebAPI \| WebSocket closed. \| 2023-08-04 15:56:12.745 CQG WebSocket socket (3) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2023-08-04 15:56:12.745 CQG WebSocket socket (3) \| Write has completed. Shutdown being performed. \| 2023-08-04 15:56:12.771 CQG WebSocket socket (3) \| Shutdown started. Waiting for graceful close. \| 2023-08-04 15:56:12.771 HD Request # 1 \| Receiving Intraday data for TICK-NYSE starting at 2023-08-04 15:23:25.000000 \| 2023-08-04 15:56:12.796 Socket (1) \| CloseSocket call. \| 2023-08-04 15:56:12.914 Historical data download thread signaled to stop. \| 2023-08-04 15:56:12.915 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2023-08-04 15:56:12.915 HD Request # 1 \| Timestamp of first Intraday data file record written: 2023-08-04 15:23:26.000000. \| 2023-08-04 15:56:12.916 HD Request # 1 \| Received 1966 Intraday data records from 2023-08-04 15:23:25.000000 to 2023-08-04 15:56:10.000000 (32.8 minutes) and wrote 1965 records for TICK-NYSE \| 2023-08-04 15:56:12.916 HD Request # 1 \| Completion time: 1s. \| 2023-08-04 15:56:12.916 HD Request # 1 \| Intraday data download complete for TICK-NYSE. Unique request ID: 1 \| 2023-08-04 15:56:12.916 Removing historical data download ID 1. \| 2023-08-04 15:56:12.916 HD Request # 1 \| Enabling Intraday chart updating for symbol. \| 2023-08-04 15:56:12.916 Triggering next historical data download in queue. \| 2023-08-04 15:56:12.917 Historical data for TICK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2023-08-04 15:56:12.917 No download requests in the queue to start downloads for. \| 2023-08-04 15:56:12.917 Socket (1) \| Socket gracefully closed by remote side. \| 2023-08-04 15:56:13.034 Socket (1) \| Closed. \| 2023-08-04 15:56:13.034 CQG WebSocket socket (3) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2023-08-04 15:58:24.085 CQG WebSocket socket (3) \| Closed. \| 2023-08-04 15:58:24.086 CQG WebSocket socket (3) \| Deleting network socket now after delay. \| 2023-08-04 15:58:54.095 Sierra Chart account data changed. Requesting updated account information. \| 2023-08-04 16:20:00.168 Successfully processed Sierra Chart account data. \| 2023-08-04 16:20:00.943 Requested new login tokens. \| 2023-08-04 16:34:03.926 Received 8 login tokens. \| 2023-08-04 16:34:04.118

[2023-08-04 16:13:02] #2 [Go To First Post]
John - SC Support - Posts: 36300
With regards to the CQG issue you are having, this is due to the following line in your log: CQG WebAPI \| Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. \| 2023-08-04 15:56:12.678 This means that your broker has turned off your connection to CQG. You need to ask your broker about this. -- There are a few other items in your log of note: The advanced custom study C:\SierraChart\Data\volatilni-usecka-2020.dll needs to be recompiled to be used on this version: 2394 The advanced custom study C:\SierraChart\Data\fims_vc.dll needs to be recompiled to be used on this version: 2394 Error loading: C:\SierraChart\Data\fims_volatilni_usecka.dll. File not found or may be missing SCDLLName line. There are issues with the above custom study files, such that they can not be used with the version you are running, or there is missing information. At a minimum, you should remove the studies that are associated with these from your charts. Numbers Bars \| Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. You are trying to add a Numbers Bars study to a chart (or charts), but you are not on a package that supports the Numbers Bars study. You need to be on one of the "Advanced" Packages (particularly package 11) if you want to use the Numbers Bars study. In the meantime, you should remove this study from your chart(s). Refer to the following regarding what is available in each package: Description of Service Packages and Pricing: Integrated Packages For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-05 16:18:44] #3 [Go To First Post]
User484268 - Posts: 8
Good day, the broker set me up to connect to the SCH data platform via CQG. After switching on, the connection is fine, but the data is not going. A notification appears in the chart: "Real-time market data only supported with Sierra Chart data feed for symbol F.US.MESU23, ID: 2 Click for symbol information". However, I don't see any information anywhere. Can you help me, please? Thank you

[2023-08-07 13:42:57] #4 [Go To First Post]
John - SC Support - Posts: 36300
We do not support CQG data for The CME Group and EUREX with version 2394 and higher. You can go to version 2393, but eventually you will need to update to a more current release in order to keep up with changes that occur. As such, we really recommend going to a current version and using our Denali Exchange Data Feed for your data. Refer to the Setup Instructions here: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-10-27 15:07:37] #5 [Go To First Post]
User484268 - Posts: 8
Good afternoon, today I changed SC to version 2560. "M" was lost from the platform and I can't connect to data again. Can you help me, please? Thank you

[2023-10-27 16:17:36] #6 [Go To First Post]
John - SC Support - Posts: 36300
You are not setup to get any real-time data from us. What are the exchanges for which you want real-time data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-10-30 11:14:52] #7 [Go To First Post]
User484268 - Posts: 8
Good afternoon, I have micro E-mini S&P 500 and micro E-mini nasdaq 100. does this mean that every time you upgrade to a higher version of SCH, the exchange and data will have to be set again? Thank you

[2023-10-30 16:12:23] #8 [Go To First Post]
John - SC Support - Posts: 36300
You need to go through the setup instructions at the following link: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges In order to get data from us for the E-Mini S&P 500 and the E-Mini NASDAQ 100, you would need to activate one of the CME Group exchanges that includes the CME exchange. Which one you activate depends on whether you need Market Depth Data or not. Note that the exchanges are not pro-rated and they renew on a calendar month basis. Therefore, you will probably want to wait until November 1, 2023 before you activate an exchange. If you activate an exchange today (October 30, 2023), you will pay the full amount for the exchange for the remainder of October (2 days) and then pay the full price again on November 1, 2023 for the month of November. -- You do not have to update your exchange selections with updates to your system. The only reason this is occurring is because you went from a version of Sierra Chart where you were able to get the CQG data to a version where this is no longer supported. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-30 16:16:08

To post a message in this thread, you need to log in with your Sierra Chart account: