Support Board
Date/Time: Tue, 26 Nov 2024 20:38:48 +0000
Post From: Hofi
| [2023-08-04 15:35:00] |
| User484268 - Posts: 8 |
|
Good afternoon, my data connection is not working I had a connection to CQG. I tried going back to the older version of SCH 2394 but it didn't help. Could you give me an advice please? Thank you Reading Internal Order ID file. | 2023-08-04 15:56:00.465 Reading Trade Orders file. | 2023-08-04 15:56:00.531 Reading Trade Positions file. | 2023-08-04 15:56:00.532 Reading Trade Account Data files. | 2023-08-04 15:56:00.532 UDPListener (1596). Port 22903 | Listening on UDP port 22903. | 2023-08-04 15:56:00.549 Software version: 2394 64-bit | 2023-08-04 15:56:00.549 Primary Thread ID: 5908 | 2023-08-04 15:56:00.549 Usage end date: 2023-08-26 | 2023-08-04 15:56:00.549 Enabled for: Sierra Chart Historical Data Service. | 2023-08-04 15:56:00.549 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-08-04 15:56:00.549 Enabled for: Delayed Denali Exchange Data Feed. | 2023-08-04 15:56:00.549 Enabled for exchange2: fairx_exchange.data | 2023-08-04 15:56:00.549 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-08-04 15:56:00.549 Current selected Data/Trading service: CQG WebAPI | 2023-08-04 15:56:00.549 Custom symbol settings values: disabled | 2023-08-04 15:56:00.549 Chart Update Interval: 200 | 2023-08-04 15:56:00.549 Intraday Data Storage Time Unit: 0 | 2023-08-04 15:56:00.549 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2023-08-04 15:56:00.549 2023-08-04 13:56:00 Local computer time in UTC | 2023-08-04 15:56:00.549 2023-08-04 15:56:00 Local computer time in SC Time Zone | 2023-08-04 15:56:00.549 2023-08-04 13:55:59 Server time in UTC | 2023-08-04 15:56:00.549 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-08-04 15:56:00.549 Program path: C:\SierraChart\ | 2023-08-04 15:56:00.549 Data Files path: C:\SierraChart\Data\ | 2023-08-04 15:56:00.549 OS Version Number: 10.0 | 2023-08-04 15:56:00.549 Locale Setting: C | 2023-08-04 15:56:00.549 DLLs: fims_vc.dll, fims_vc_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, volatilni-usecka-2020_64.dll | 2023-08-04 15:56:00.549 Allowed protected custom studies: FIMS_Volume_Cluster | 2023-08-04 15:56:00.549 Crash reporter started: true | 2023-08-04 15:56:00.549 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2023-08-04 15:56:00.571 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-08-04 15:56:00.620 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-08-04 15:56:00.671 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-08-04 15:56:00.671 Received 5 login tokens. | 2023-08-04 15:56:00.751 Symbol settings MD5 received. Request ID: 1. | 2023-08-04 15:56:01.879 Symbol settings are up-to-date for cqg. | 2023-08-04 15:56:01.879 Files to Open on Startup | Opening file: NQ.cht | 2023-08-04 15:56:04.836 F.US.MNQU23 2 Min #1 | Reloading chart. | 2023-08-04 15:56:05.022 Loading DLL: C:\SierraChart\Data\volatilni-usecka-2020.dll (volatilni-usecka-2020_64.dll). Handle: 7ff9af5e0000 | 2023-08-04 15:56:05.027 The advanced custom study C:\SierraChart\Data\volatilni-usecka-2020.dll needs to be recompiled to be used on this version: 2394 | 2023-08-04 15:56:05.027 * UserContributedStudies.dll is not 64-bit | 2023-08-04 15:56:05.035 VersionNumber is 0 for UserContributedStudies.dll | 2023-08-04 15:56:05.035 Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ff994a30000 | 2023-08-04 15:56:05.041 fims_vc.dll is not 64-bit | 2023-08-04 15:56:05.053 VersionNumber is 0 for fims_vc.dll | 2023-08-04 15:56:05.053 Loading DLL: C:\SierraChart\Data\fims_vc.dll (fims_vc_64.dll). Handle: 7ff9af550000 | 2023-08-04 15:56:05.055 The advanced custom study C:\SierraChart\Data\fims_vc.dll needs to be recompiled to be used on this version: 2394 | 2023-08-04 15:56:05.055 * F.US.MNQU23 2 Min #2 | Reloading chart. | 2023-08-04 15:56:05.094 F.US.MNQU23 15 Min #3 | Reloading chart. | 2023-08-04 15:56:05.106 TICK-NYSE 2 Min #4 | Reloading chart. | 2023-08-04 15:56:05.115 Files to Open on Startup | Opening file: Chartbook4.cht YM.cht | 2023-08-04 15:56:05.120 Searching for files containing fims_volatilni_usecka returned empty result. | 2023-08-04 15:56:05.134 * Error loading: C:\SierraChart\Data\fims_volatilni_usecka.dll. File not found or may be missing SCDLLName line. | 2023-08-04 15:56:05.134 F.US.YMZ21 2 Min #2 | Reloading chart. | 2023-08-04 15:56:05.154 F.US.MESU23 2 Min #3 | Reloading chart. | 2023-08-04 15:56:05.185 F.US.MESU23 2 Min #1 | Reloading chart. | 2023-08-04 15:56:05.899 F.US.MESU23 30 Min #4 | Reloading chart. | 2023-08-04 15:56:05.911 TICK-NYSE 2 Min #5 | Reloading chart. | 2023-08-04 15:56:05.919 F.US.YMZ21 2 Min #6 | Reloading chart. | 2023-08-04 15:56:05.947 F.US.YMZ21 2 Min #7 | Reloading chart. | 2023-08-04 15:56:05.976 Files to Open on Startup | File does not exist: C:\SierraChart\Data\MNQ | 2023-08-04 15:56:05.985 Files to Open on Startup | Opening file: Chartbook4.cht YM.cht | 2023-08-04 15:56:05.985 Files to Open on Startup | Opening file: Chartbook4.cht YM (2).cht | 2023-08-04 15:56:05.985 F.US.YMU20 2 Min #2 | Reloading chart. | 2023-08-04 15:56:06.029 F.US.MYMU23 2 Min #3 | Reloading chart. | 2023-08-04 15:56:06.367 F.US.MYMU23 2 Min #1 | Reloading chart. | 2023-08-04 15:56:10.028 F.US.MYMU23 30 Min #4 | Reloading chart. | 2023-08-04 15:56:10.037 TICK-NYSE 2 Min #5 | Reloading chart. | 2023-08-04 15:56:10.045 F.US.MYMU23 2 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-08-04 15:56:10.092 F.US.MESU23 2 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-08-04 15:56:10.497 F.US.MESU23 2 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-08-04 15:56:10.640 Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-08-04 15:56:10.641 * Numbers Bars | To restore the chart, remove this study. | 2023-08-04 15:56:10.641 * Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-08-04 15:56:10.899 * Numbers Bars | To restore the chart, remove this study. | 2023-08-04 15:56:10.899 * F.US.YMZ21 2 Min #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-08-04 15:56:10.919 F.US.YMZ21 2 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-08-04 15:56:11.016 F.US.MYMU23 2 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-08-04 15:56:11.301 Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-08-04 15:56:11.303 * Numbers Bars | To restore the chart, remove this study. | 2023-08-04 15:56:11.303 * Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-08-04 15:56:11.381 * Numbers Bars | To restore the chart, remove this study. | 2023-08-04 15:56:11.381 * F.US.MNQU23 2 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-08-04 15:56:11.470 Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-08-04 15:56:11.472 * Numbers Bars | To restore the chart, remove this study. | 2023-08-04 15:56:11.472 * Using symbol data fast lookup vector | 2023-08-04 15:56:11.524 Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-08-04 15:56:11.524 * Numbers Bars | To restore the chart, remove this study. | 2023-08-04 15:56:11.524 * Starting DelayedDownloadMonitoringTimer | 2023-08-04 15:56:11.526 Starting HDTimeoutTimer | 2023-08-04 15:56:11.526 Added historical Intraday data request for TICK-NYSE to the queue. | 2023-08-04 15:56:11.526 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2023-08-04 15:56:11.526 Triggering next historical data download in queue. | 2023-08-04 15:56:11.526 HD Request # 1 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2023-08-04 15:56:11.526 HD Request # 1 | Download start date-time: 2023-08-04 15:23:25.000000. File last date-time: 2023-08-04 15:23:25.000000 | 2023-08-04 15:56:11.527 HD Request # 1 | Using server: ds12.sierracharts.com port 80 | 2023-08-04 15:56:11.527 Socket (1) | Creating socket. | 2023-08-04 15:56:11.528 Socket (1) | New receive buffer size: 5242880 | 2023-08-04 15:56:11.528 Socket (1) | Connecting to IP: 142.215.18.101. | 2023-08-04 15:56:11.528 Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-08-04 15:56:11.534 * Numbers Bars | To restore the chart, remove this study. | 2023-08-04 15:56:11.534 * Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-08-04 15:56:11.554 * Numbers Bars | To restore the chart, remove this study. | 2023-08-04 15:56:11.554 * Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-08-04 15:56:11.571 * Numbers Bars | To restore the chart, remove this study. | 2023-08-04 15:56:11.571 * F.US.MNQU23 2 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-08-04 15:56:11.576 HD Request # 1 | Setting DTC encoding to Binary VLS | 2023-08-04 15:56:11.792 HD Request # 1 | Sending historical data logon request message. | 2023-08-04 15:56:11.792 CQG WebAPI | Connecting to server api.cqg.com | 2023-08-04 15:56:12.057 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-08-04 15:56:12.057 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2023-08-04 15:56:12.313 CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2023-08-04 15:56:12.313 CQG WebSocket socket (3) | Connecting to IP: 195.166.124.175. | 2023-08-04 15:56:12.313 CQG WebSocket | Opening WebSocket. | 2023-08-04 15:56:12.362 CQG WebSocket | Sending WebSocket handshake. | 2023-08-04 15:56:12.362 HD Request # 1 | Requesting Intraday data. Start date-time: 2023-08-04 15:23:25. Record interval: 0. Symbol: TICK-NYSE | 2023-08-04 15:56:12.428 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-08-04 15:56:12.461 CQG WebSocket | Server header | Connection: Upgrade | 2023-08-04 15:56:12.461 CQG WebSocket | Server header | Sec-WebSocket-Accept: PyrolEhosEgMjd+17BueH+I3OLk= | 2023-08-04 15:56:12.461 CQG WebSocket | Server header | Server: WebSocket++/0.8.2 | 2023-08-04 15:56:12.461 CQG WebSocket | Server header | Upgrade: websocket | 2023-08-04 15:56:12.461 CQG WebSocket | Server header | | 2023-08-04 15:56:12.461 CQG WebSocket | Web socket state is now open. | 2023-08-04 15:56:12.461 CQG WebAPI | WebSocket connected. | 2023-08-04 15:56:12.461 CQG WebAPI | Sending market data logon message. | 2023-08-04 15:56:12.462 HD Request # 1 | Decompressing data. | 2023-08-04 15:56:12.550 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2023-08-04 15:56:12.678 CQG WebSocket socket (3) | CloseSocket call. | 2023-08-04 15:56:12.745 CQG WebAPI | Disconnected. | 2023-08-04 15:56:12.745 CQG WebAPI | Not reconnecting due to connection error condition. | 2023-08-04 15:56:12.745 CQG WebSocket | WebSocket closed. | 2023-08-04 15:56:12.745 CQG WebAPI | WebSocket closed. | 2023-08-04 15:56:12.745 CQG WebSocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-08-04 15:56:12.745 CQG WebSocket socket (3) | Write has completed. Shutdown being performed. | 2023-08-04 15:56:12.771 CQG WebSocket socket (3) | Shutdown started. Waiting for graceful close. | 2023-08-04 15:56:12.771 HD Request # 1 | Receiving Intraday data for TICK-NYSE starting at 2023-08-04 15:23:25.000000 | 2023-08-04 15:56:12.796 Socket (1) | CloseSocket call. | 2023-08-04 15:56:12.914 Historical data download thread signaled to stop. | 2023-08-04 15:56:12.915 Socket (1) | Shutdown started. Waiting for graceful close. | 2023-08-04 15:56:12.915 HD Request # 1 | Timestamp of first Intraday data file record written: 2023-08-04 15:23:26.000000. | 2023-08-04 15:56:12.916 HD Request # 1 | Received 1966 Intraday data records from 2023-08-04 15:23:25.000000 to 2023-08-04 15:56:10.000000 (32.8 minutes) and wrote 1965 records for TICK-NYSE | 2023-08-04 15:56:12.916 HD Request # 1 | Completion time: 1s. | 2023-08-04 15:56:12.916 HD Request # 1 | Intraday data download complete for TICK-NYSE. Unique request ID: 1 | 2023-08-04 15:56:12.916 Removing historical data download ID 1. | 2023-08-04 15:56:12.916 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-08-04 15:56:12.916 Triggering next historical data download in queue. | 2023-08-04 15:56:12.917 Historical data for TICK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-08-04 15:56:12.917 No download requests in the queue to start downloads for. | 2023-08-04 15:56:12.917 Socket (1) | Socket gracefully closed by remote side. | 2023-08-04 15:56:13.034 Socket (1) | Closed. | 2023-08-04 15:56:13.034 CQG WebSocket socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-08-04 15:58:24.085 CQG WebSocket socket (3) | Closed. | 2023-08-04 15:58:24.086 CQG WebSocket socket (3) | Deleting network socket now after delay. | 2023-08-04 15:58:54.095 Sierra Chart account data changed. Requesting updated account information. | 2023-08-04 16:20:00.168 Successfully processed Sierra Chart account data. | 2023-08-04 16:20:00.943 Requested new login tokens. | 2023-08-04 16:34:03.926 Received 8 login tokens. | 2023-08-04 16:34:04.118 |