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Combined US equities feeds

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[2023-08-01 12:59:34] #1 [Go To First Post]
UserAR - Posts: 64
I am not able to get these feeds to work. I believe I'm subscribed to both Denali feeds. When I use the example you gave: IBM_MBO I get nothing. Can you confirm these feeds are working together and any suggestion for me to trouble shoot? Thanks

[2023-08-01 15:20:33] #2 [Go To First Post]
John - SC Support - Posts: 36309
This should be working for you, as you have both exchanges active, and our information shows you are on version 2529. Make sure you are using an 'underscore' like you have it written above. So the combined symbol will be xxx_MBO (IBM_MBO). If you are continuing to have an issue, let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-01 17:45:44] #3 [Go To First Post]
User807787 - Posts: 41
I am have the same issue, tried both IBM_MBO and TSLA_MBO. Both TSLA alone, and TSLA-NQTV are working

[2023-08-01 18:47:11] #4 [Go To First Post]
John - SC Support - Posts: 36309
User807787: Please get us your Message Log by following these instructions for TSLA_MBO: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-01 22:13:10] #5 [Go To First Post]
User807787 - Posts: 41
Sent

[2023-08-02 15:59:00] #6 [Go To First Post]
John - SC Support - Posts: 36309
User807787: Please update to the latest pre-release by following these instructions and selecting the Pre-Release version: Software Download: Fast Update When Sierra Chart restarts with the new version, then follow these instructions to update your symbol settings: Global Symbol Settings: Update Symbol Settings Let us know if you still have trouble after this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-02 17:07:34] #7 [Go To First Post]
User807787 - Posts: 41
I updated to pre-release and did an update of my symbols. I tried both with "Use Custom Symbol Settings Values" on and off. Sent Message log with the default setting (on)

[2023-08-02 18:16:13] #8 [Go To First Post]
John - SC Support - Posts: 36309
Do you have a "Trade and Current Quote Symbol" setup for this chart? If not, then be sure to do so, as Interactive Brokers is not going to recognize the symbol TSLA_MBO. You would need to have your primary symbol as TSLA_MBO and then enter the proper Interactive Brokers stock symbol in the "Trade and Current Quote Symbol" and also enable the option for "Use As Trade Only Symbol". Refer to the following: Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol >> Symbol menu) Chart Settings: Use as Trade Only Symbol (Chart >> Chart Settings >> Symbol >> Symbol menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-02 20:08:40] #9 [Go To First Post]
User807787 - Posts: 41
Yes tried both of those, still not able to see the combined data service _MBO. I am able to see the -NQTV, and the TSLA Consolidated Tape. Well it says TSLA[M] so I assume it is the Consolidated Tape. I am also able to trade both symbols without an issue through Interactive Brokers.

[2023-08-03 00:36:21] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 17191
We apologize for this issue. It affected Interactive Brokers. This is resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-03 15:51:43] #11 [Go To First Post]
User807787 - Posts: 41
I am now able to connect to TSLA_MBO. Seems to be just the consolidated tape feed, no depth. I sent another message log of me connecting to it if you need that information. Picture of ????_MBO settings attached.


Symbol Settings MBO 2023-08-03 084728.jpg / V - Attached On 2023-08-03 15:48:55 UTC - Size: 183.73 KB - 99 views

[2023-08-03 17:48:35] #12 [Go To First Post]
Sierra_Chart Engineering - Posts: 17191
To make this easy to troubleshoot, from that TSLA_MBO chart, remove the Trade and Current Quote Symbol. And open a market depth window with File >> Open Market Depth Window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-03 19:12:50] #13 [Go To First Post]
User807787 - Posts: 41
Sent another message log: opening TSLA_MBO, opening Market Depth Window, it working, Disconnecting/Reconnecting, it still working. adding TSLA to the Trade and current quote symbol, this disables Market Depth. (which is the issue)

[2023-08-03 19:56:54] #14 [Go To First Post]
John - SC Support - Posts: 36309
You need to set the option for "Use as Trade Only Symbol" when you do that. Refer to the following: Chart Settings: Use as Trade Only Symbol (Chart >> Chart Settings >> Symbol >> Symbol menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-04 15:16:00] #15 [Go To First Post]
User807787 - Posts: 41
Got everything working on a default chart. When adding studies I noticed an issue with Market Depth Historical Graph Study. When I add it to a chart after connecting to the data feed it works fine, if I then disconnect/reconnect OR switch to a new symbol I no longer get market depth. I confirmed this with the market depth window. I sent a message log of this happening: Steps: Open new chart book, clear message log, find symbol - open TSLA_MBO intraday, open market depth window, disconnect/reconnect, everything working, add market depth historical graph study - default besides using Actual Value Threshold Levels and Maximum Levels to Dispaly (0 for all) = 0, still getting market depth and the market depth historical study is working as expected, disconnect/reconnect, no longer receiving market depth in the market depth window and the MDHS is only receiving level 1 data. Just a note: I have done this whole process with TSLA-NQTV and everything works fine. I can send a message log for you to compare the two if that is required.

[2023-08-04 16:04:10] #16 [Go To First Post]
John - SC Support - Posts: 36309
We are not able to reproduce this. If you do not mind, can you change your "Current Selected Service" to "SC Data - All Services" and open a new chart/chartbook for the TSLA_MBO symbol and see if this same problem occurs. Close are your chartbooks first before making this change so you do not have to deal with changing any symbols. Then change the service settings and open a new chart. You can then close that chart (if you do not save it, then you do not need to worry about a chartbook associated with it), and change your service back to IB and then re-open your Chartbooks. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-04 16:45:22] #17 [Go To First Post]
User807787 - Posts: 41
I did the same process and steps above but with "SC Data - All Services" Everything worked as expected, no issues, Market Depth Historical Graph Study working. When I switched back to IB service and tried it again, same result. Issue after adding Market Depth Historical Graph Study. I sent a new log repeating the above steps, not sure if anything changed.

[2023-08-04 18:46:56] #18 [Go To First Post]
John - SC Support - Posts: 36309
When connected to Interactive Brokers, please update your Symbol Settings by following these instructions: Global Symbol Settings: Update Global Symbol Settings Also, we see that you have TSLA_MBO entered for the main symbol. Do you have anything entered for the "Trade and Current Quote Symbol"? If not, then please enter TSLA-STK-SMART-USD for the Trade and Current Quote Symbol. Then try again and let us know if you still see an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-04 19:09:02] #19 [Go To First Post]
User807787 - Posts: 41
I updated the symbols just before the last logs, I updated again just now. I had TSLA_MBO only to simplify the test, I do normally use TSLA-STK-SMART-USD yes. Tried it with TSLA-STK-SMART-USD and "Use as Trade Only Symbol" - Yes Same result : Message log sent, only adjustment is after opening the chart, setting "Use as Trade Only Symbol" - Yes because it is NO by default when opening a new chart. EDIT: Just to add I also tried it with "Use Custom Symbol Settings Values" Unticked - no change, same problem Date Time Of Last Edit: 2023-08-04 19:12:54

[2023-08-05 00:45:56] #20 [Go To First Post]
Sierra_Chart Engineering - Posts: 17191
This issue is now resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Follow the instructions here to download missing historical market depth data: Market Depth Historical Graph: Downloading Of Historical Market Depth Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-07 14:02:38] #21 [Go To First Post]
User807787 - Posts: 41
Tried repeating the process again to see if it is resolved. I updated global symbols It appears to not be for me, My steps for this test: (Sent a message log) Open new chart book, clear message log, find symbol - open TSLA_MBO intraday(custom symbols settings values turned off), open market depth window, no market depth(strange?), disconnect/reconnect, now have market depth, add TSLA-STK-SMART-USD and "Use as Trade Only Symbol" - Yes to the chart, still have market data, disconnect/reconnect, still have market depth. NOTE: (Tried without this step same result) add market depth historical graph study - default besides using Actual Value Threshold Levels and Maximum Levels to Dispaly (0 for all) = 0, still getting market depth and the market depth historical study is working as expected, disconnect/reconnect, no longer receiving market depth in the market depth window and the MDHS is only receiving level 1 data. Date Time Of Last Edit: 2023-08-07 14:05:21

[2023-08-07 16:57:11] #22 [Go To First Post]
User807787 - Posts: 41
Addon to above post: I downloaded and installed a completely fresh version of Sierra Chart in a new folder, did the same tests. Same result And just a reminder that TSLA-NQTV functionality works perfectly fine.

[2023-08-07 19:00:02] #23 [Go To First Post]
Sierra_Chart Engineering - Posts: 17191
We now see there is currently a problem with historical market depth data with _MBO symbols. This will take some time to resolve. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-08-07 19:00:07

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