Support Board
Date/Time: Wed, 27 Nov 2024 20:46:52 +0000
Falsely says my account is
View Count: 229
| [2023-07-05 18:05:53] |
| User718997 - Posts: 1 |
|
My account says "professional" after I correctly filled out all required documents as "NON-PROFESSIONAL" - I see in the support boards that other people had the same problem and you had to manually fix it. Please fix my account. I assume after you fix this I have to make a Payment to cover the non-professional data feed? I was under the assumption that if I had Service Package 12 - real-time data is already included with this? If not- then OK I will make a Non-Professional Data Payment according to your instructions...whatever those instructions may be. I did execute CME MNQ trades using keyboard trade entry to test and it worked. However - Charts are delayed and I already paid a $59 fee |
| [2023-07-05 19:49:54] |
| John - SC Support - Posts: 36344 |
|
When you filled out the "CME Non-Professional Certification" you answered the question of "Certified as Non-Professional" as "No". This means that you are a Professional, so we take you at your word, and we have your account marked as a "Professional" for the CME Group's requirement. In order to get this changed you need to redo both agreements on the following page: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements And be sure to answer "Yes" to the question of "Certified as Non-Professional". Once you have those completed, please post back in this thread for us to check the agreements and change your status. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: