Support Board
Date/Time: Wed, 27 Nov 2024 22:28:59 +0000
Live data not working
View Count: 835
| [2023-06-25 22:22:02] |
| User296100 - Posts: 3 |
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Hi, I been troubleshooting this issue all day following the steps on your support forums with no success, so I’m reaching out for your help. The issue I am having is the following: I am subscribed to Sierra Charts Package 11. When I select “SC all services” on the list of data/trade services I get delayed data for symbol MESU23. I need live data not delayed data. If I connect to my CQG account on Sierra Chart that I created on AMP Global Clearing, the charts for MESU23 do not load at all. On sierra chart I clicked on Edit> Translate symbols to current services and I am still NOT getting charts to load up. I attached a screenshot of the message I am getting when trying to load the charts while using my CQG connection. I want to be able to get live data for intraday trading on MESU23 and be able to live trade on Sierra chart using my AMP global clearing account. Please help, what should I do? Date Time Of Last Edit: 2023-06-26 07:18:42
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| [2023-06-26 07:20:29] |
| Sierra_Chart Engineering - Posts: 17198 |
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Set "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to Yes. If you have changed this setting, then reconnect to the data feed after by selecting 'File >> Reconnect". Let us know if this does not resolve the problem. And make sure you are using the correct symbol by translating the symbols: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-26 10:50:57] |
| User296100 - Posts: 3 |
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I subscribed to CQG data on AMP global clearing for $10 a month. I did not know that I had to subscribe again on Sierra Charts for $11.50 per month for the CME groups. Once I subscribed on Sierra charts the issue was resolved. Is this how it typically works with sierra package 11? Or am I paying twice for the same thing? |
| [2023-06-26 14:17:58] |
| Sierra_Chart Engineering - Posts: 17198 |
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If this refers to an exchange fee you can cancel this: I subscribed to CQG data on AMP global clearing for $10 a month.
So you only have to pay once.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-26 14:18:04
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| [2023-06-26 19:17:35] |
| User296100 - Posts: 3 |
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Got it, thank you
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