Support Board
Date/Time: Wed, 27 Nov 2024 23:31:32 +0000
Cannot connect to data or order routing service
View Count: 433
| [2023-06-21 20:07:41] |
| User948037 - Posts: 15 |
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As of about 15 minutes ago, I can no longer connect to the servers. A brief snippet of my message log is below. There have been numerous attempts to reconnect, and I manually disconnected/reconnected and restarted the program as well, neither of which helped. I tried to ping the server address and did not get a response either. My message log was sent for analysis. Thanks. Teton CME Order Routing | Firm: Phillip Capital | 2023-06-21 14:02:19.597 Teton CME Order Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11089 | 2023-06-21 14:02:19.597 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-06-21 14:02:19.597 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-06-21 14:02:19.598 DTC Client socket (1) | Connecting to IP: 208.185.224.130. | 2023-06-21 14:02:19.598 Service connection timed out. Will disconnect and retry. | 2023-06-21 14:03:19.598 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-06-21 14:03:19.598 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-06-21 14:03:19.598 DTC Client socket (1) | CloseSocket call. | 2023-06-21 14:03:19.609 Teton CME Order Routing | Disconnected. | 2023-06-21 14:03:19.609 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-06-21 14:03:19.609 DTC Client socket (1) | Closed. | 2023-06-21 14:03:19.609 |
| [2023-06-21 20:08:53] |
| Sierra_Chart Engineering - Posts: 17198 |
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Keep Sierra Chart running and select File >> Connect to Data Feed and Sierra Chart it should be able to connect. We are aware of the problem and if you let Sierra Chart connect on its own, it will eventually go to the backup Internet connection. It does not help to try to shut the program down or manually re-connect. Just let Sierra Chart connect on its own. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-21 20:16:16] |
| User948037 - Posts: 15 |
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25 minutes and still no connection. Is there any way for me to speed the process of going to the backup connection?
Date Time Of Last Edit: 2023-06-21 20:16:33
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| [2023-06-21 20:18:15] |
| Sierra_Chart Engineering - Posts: 17198 |
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No, it should only take about 1.5 minutes maximum. May be in your case all three connections are inaccessible.Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 2 minutes, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-21 20:18:49
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| [2023-06-21 20:24:14] |
| User948037 - Posts: 15 |
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Still no connection after disconnecting/reconnecting and waiting a couple of minutes. I sent the log for analysis. Please let me know if I need to copy it here. |
| [2023-06-21 23:31:24] |
| Sierra_Chart Engineering - Posts: 17198 |
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We are looking into the issue in your case. We will need to put out a new version for you. Give us some time to do some testing and resolve this. We have implemented a temporary solution. Can you now connect? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-22 00:05:14] |
| BubbityDog - Posts: 8 |
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I also can't get a connection to Teton CME Order Routing. I updated to latest (got Build 2512). The only difference I see in my log from OP is that my version is resolving the server futurestradingXX.sierracharts.com to the IP 216.1.90.129.
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| [2023-06-22 00:21:36] |
| Sierra_Chart Engineering - Posts: 17198 |
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Can you connect now?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-22 00:22:08
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| [2023-06-22 00:23:42] |
| User948037 - Posts: 15 |
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I am connected now. But when I started the program just now, I got a message box with this message (or something similar--I copied this from the message log): Teton CME Order Routing | Logon error received from server: Secondary instance is not allowing connections to this server | 2023-06-21 18:19:37.560
I sent my message log for analysis. |
| [2023-06-22 00:53:08] |
| Sierra_Chart Engineering - Posts: 17198 |
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Yes you will. Disregard that. Refer to post 11 here: Notice: Teton Internet Service Provider Issue Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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