Support Board
Date/Time: Thu, 28 Nov 2024 01:45:27 +0000
Post From: Cannot connect to data or order routing service
| [2023-06-21 20:07:41] |
| User948037 - Posts: 15 |
|
As of about 15 minutes ago, I can no longer connect to the servers. A brief snippet of my message log is below. There have been numerous attempts to reconnect, and I manually disconnected/reconnected and restarted the program as well, neither of which helped. I tried to ping the server address and did not get a response either. My message log was sent for analysis. Thanks. Teton CME Order Routing | Firm: Phillip Capital | 2023-06-21 14:02:19.597 Teton CME Order Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11089 | 2023-06-21 14:02:19.597 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-06-21 14:02:19.597 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-06-21 14:02:19.598 DTC Client socket (1) | Connecting to IP: 208.185.224.130. | 2023-06-21 14:02:19.598 Service connection timed out. Will disconnect and retry. | 2023-06-21 14:03:19.598 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-06-21 14:03:19.598 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-06-21 14:03:19.598 DTC Client socket (1) | CloseSocket call. | 2023-06-21 14:03:19.609 Teton CME Order Routing | Disconnected. | 2023-06-21 14:03:19.609 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-06-21 14:03:19.609 DTC Client socket (1) | Closed. | 2023-06-21 14:03:19.609 |