Support Board
Date/Time: Thu, 28 Nov 2024 16:30:04 +0000
Intrday Charts not loading
View Count: 254
| [2023-04-18 02:07:23] |
| User177741 - Posts: 48 |
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Recently I find that when you open up SierraCharts after not having done so for a long time... or when you open up chartbooks on a fresh install of Sierra Chart.... the intraday charts get stuck on Downloading Continuous Contract Data.... I leave the program open for many hours sometimes it will load some times it wont.... See the attached log. I didn't notice this problem a year ago when I was using Sierra... but in the last 5 months... it's been a real problem. I've also attached my chartbookgroup for further investigation. You can also see a screenshot of what I see Kim Date Time Of Last Edit: 2023-04-18 02:08:54
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 MessageLog.txt - Attached On 2023-04-18 02:05:40 UTC - Size: 178 KB - 216 views Private File |
Stuck.png| [2023-04-18 03:42:18] |
| Sierra_Chart Engineering - Posts: 17204 |
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This is not a problem with Sierra Chart. It is simply a case of a massive amount of historical data that has to be downloaded especially if you have set the Intraday Data Storage Time Unit 1 Tick, and have slow Internet connectivity. To solve the problem, refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance We recommend setting the Intraday Data Storage Time Unit to 2 Seconds at a minimum. Re-download the data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-18 03:42:37
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