Support Board
Date/Time: Thu, 28 Nov 2024 19:43:30 +0000
Broker supported question
View Count: 791
| [2023-03-29 15:46:27] |
| User557802 - Posts: 7 |
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Hello SC Support, I'm a new user who would like to do real and practice futures trading with Sierra Chart. I have a funded account at GFF Brokers/Ironbeam and a secondary account at Interactive Brokers. I would like to be able to access real-time data for CME, CBOT, and NYMEX exchanges. From my reading of the information on your website, am I correct that Service Package 10 or 11 would be most appropriate for my objectives? Would I need an additional data subscription from my broker, or is the required data included? Thanks for any help you can provide. |
| [2023-03-29 16:39:54] |
| Sierra_Chart Engineering - Posts: 17206 |
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Yes you would need service package 10 or 11 and you would also have to pay the exchange fees for market data. At a minimum for what you need, that would be 3.50 USD per month. You absolutely should use Teton order routing: Sierra Chart Teton Futures Order Routing And for simulated trading, refer to: Trade Simulation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-30 14:40:59] |
| User557802 - Posts: 7 |
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Thank you for explaining that. I will order the package 10. Is there an advantage to waiting until the beginning of April versus starting now? I've read that exchanges will charge for a full month even if there's only one day left. I would also like to use the Teton order routing that you mentioned as your web page noted it is the best solution for Sierra Chart users. However, I'm confused as I thought order routing was done through my broker (GFF/Ironbeam). Please forgive my lack of understanding; I'm relatively new to this. Thanks again. |
| [2023-03-30 15:56:17] |
| John - SC Support - Posts: 36350 |
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Thank you for explaining that. I will order the package 10. Is there an advantage to waiting until the beginning of April versus starting now? I've read that exchanges will charge for a full month even if there's only one day left.
This is correct. So you do not want to activate any exchanges until April 1st, unless the cost is low enough that it is not an issue for you. I would also like to use the Teton order routing that you mentioned as your web page noted it is the best solution for Sierra Chart users. However, I'm confused as I thought order routing was done through my broker (GFF/Ironbeam). Please forgive my lack of understanding;
Many Futures Clearing Merchants (FCMs) contract out the actually process of order routing. Some do it themselves (such as Interactive Brokers). We created software that does the order routing so FCMs that choose to do so can use our software for order routing (although it only works with Sierra Chart). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-31 19:52:09] |
| User557802 - Posts: 7 |
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Thank you. I have a final question so that I don't look like a fool when a email my broker. Is it correct that the exchange fees mentioned above are charged by my broker along with the trading commissions and cannot be included with the fees paid to SC?
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| [2023-03-31 20:57:37] |
| John - SC Support - Posts: 36350 |
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Is it correct that the exchange fees mentioned above are charged by my broker along with the trading commissions and cannot be included with the fees paid to SC?
This is not fully correct. If you are using CQG or Rithmic for order routing, then you could be paying exchange fees to get data from either of those order routing services. If you are using our Teton Order Routing Service, then you have to get the data from our Denali Exchange Data Feed, as the data is not available elsewhere. In this case, you are getting the data from us. Even if you are using CQG or Rithmic for order routing, you can still get the data for the CME Group, EUREX and CFE from us. If you do this, then you would want to ensure your broker is not charging you as well for data you are not using. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-03 19:31:25] |
| User557802 - Posts: 7 |
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This is what my broker said, "Hi Brian, I don’t offer Teton unfortunately. With me, you can connect to CQG which is $10 per month connection. If you get denali, then that’s all you would pay out of your account. I can get you connected today if you’d like." So, I am correct that I would pay $10/month to broker for order routing and pay Sierra Chart for Denali data feed? The Teton order routing is included in the service package monthly fee although I won't be able to use it? |
| [2023-04-04 00:52:01] |
| Sierra_Chart Engineering - Posts: 17206 |
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So, I am correct that I would pay $10/month to broker for order routing and pay Sierra Chart for Denali data feed? Yes.The Teton order routing is included in the service package monthly fee although I won't be able to use it? There is no cost to use Teton order routing. It is not something specifically included. But it is accessible by all service packages.You really should move to a broker that supports Teton order routing. We would not recommend CQG at all. You are disadvantaging yourself, since Teton has superior order routing and server-side bracket orders. There are brokers supporting Teton that will take Canadian customers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-04 01:24:38
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| [2023-04-04 03:54:44] |
| User557802 - Posts: 7 |
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Thanks for responding to the many questions. I think it should be okay for now as long as things will work technically and I'm not double paying for something. I'm still learning to trade, so will consider a broker that uses Teton when I'm a bit more advanced. Can you please provide a short list of brokers that support Teton order routing? Thanks again. Brian |
| [2023-04-04 07:45:07] |
| Sierra_Chart Engineering - Posts: 17206 |
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So is your broker GFF? We will contact them about Teton routing. so will consider a broker that uses Teton when I'm a bit more advanced. Teton order routing has no relevancy, whether your advanced, or beginning to trade. You are much much better off and safer with it. It makes thoroughly no sense at all to be using CQG. And brokers offering CQG versus Teton, are simply uneducated on the superiority of Teton.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-04 14:50:02] |
| User557802 - Posts: 7 |
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That would be great if you reached out to GFF to let them know about Teton. I asked Kirk to proceed with the CQG setup but mentioned I would be very interested if they were to offer Teton in the future.
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| [2023-04-04 17:29:40] |
| John - SC Support - Posts: 36350 |
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The brokers that support Teton Order Routing are listed in Step #2 of the Setup Instructions, which are at the following link: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-05 02:23:31] |
| User557802 - Posts: 7 |
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Thanks for the link. It's interesting that Ironbeam is on your list of Teton-supporting brokers because that's where I sent my account funding and they send me statements and requests to confirm customer info, etc. I always thought GFF and Ironbeam were the same or affiliates with the same owner. I asked my contact at GFF what is the relationship and he said GFF is an "introducing broker" and Ironbeam is an "FCM". Anyway, I don't see why I shouldn't be able access Teton if Ironbeam supports it. I'm speaking with my contact at GFF tomorrow to understand the situation. Hopefully, it can still be done. |
| [2023-04-05 13:56:41] |
| John - SC Support - Posts: 36350 |
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We know it is all very odd in terms of the relationships between the companies and who does what. But in the end, the Broker and FCM have to offer support for the order routing service. If GFF is not going to support it, then you will not have access to it through them, even if IronBeam does support it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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