Support Board
Date/Time: Fri, 29 Nov 2024 04:45:33 +0000
Activated Nasdaq with Denali and am not getting real time data even with -NQTV
View Count: 277
| [2023-03-02 15:08:09] |
| trader2017 - Posts: 98 |
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Hello, I have Service Package 10 starting yesterday and activated the Nasdaq US stock data today but I’m not getting real time data. On the support boards I found a message about adding -NQTV to my symbols which I did and it started downloading data but now it shows after hours data from yesterday even though I don’t have Chart>Use Evening/Full Session checked. Previously to changing the Symbol name I had data up until yesterday at the close which is the point that the historical download stopped. When I had subscribed previously, I seem to remember a green button on the Control Bar when everything was connected properly, I see the ‘Con’ button which looks to be greyed out even though under the File menu I disconnected and connected again. Under Global Settings>Data/Trade Service Settings I selected SC Data- All Services because I didn’t see a Denali option there. I don’t have a brokerage account, I only need the charts and data. Thank you. |
| [2023-03-02 15:46:50] |
| Sierra_Chart Engineering - Posts: 17218 |
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Refer to this section: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.3 - Session Start Time and End Time not Covering Current Time Make sure the session times are set correctly relative to the time zone of the chart. The chart really should be using US Eastern time and the session times should be 09:30:00 through 15:59:59 ---- If more help is needed: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-02 15:51:55
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| [2023-03-02 16:01:09] |
| trader2017 - Posts: 98 |
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That was an easy fix. When I subscribed to Sierra previously I used to live on the east coast but now am on the west coast so I changed the time zone to Pacific Time, but when changing it back to east coast time all the charts are now correct. Thank you. |
| [2023-03-02 16:36:02] |
| Sierra_Chart Engineering - Posts: 17218 |
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We figured that is what it was.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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