Support Board
Date/Time: Sat, 30 Nov 2024 01:48:03 +0000
Rithimic connectivity issue for APEX Account
View Count: 816
| [2022-12-30 17:32:20] |
| skann29 - Posts: 3 |
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Dear Support, I reached out to Apex support, but they are of no help. Please review and help. Initially I was able to Connect Rithimic DTC in sierrachart and able to see charts stream and apex accounts showing, but when I place an order it gets cancelled in SC but the same works good in NT. In SC it even shows the P/L & the orders placed from NT. I want to trade from sierrachart instead of NT, please help me fix the issue. This is the Sierrachart message log ======== Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-12-29 22:21:27.059 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-12-29 22:21:27.059 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-12-29 22:21:27.090 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-12-29 22:21:27.091 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-12-29 22:21:27.091 Rithmic Direct - DTC | Network connection to server complete. | 2022-12-29 22:21:27.156 Rithmic Direct - DTC | Starting socket receive thread. | 2022-12-29 22:21:27.156 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-12-29 22:21:27.156 Rithmic Direct - DTC | Sending logon request message. | 2022-12-29 22:21:27.156 Rithmic Direct - DTC | Received logon response. | 2022-12-29 22:21:27.360 Rithmic Direct - DTC | Server Name: . | 2022-12-29 22:21:27.360 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-12-29 22:21:27.360 Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-12-29 22:21:27.360 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-12-29 22:21:27.360 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-29 22:21:27.360 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-12-29 22:21:27.372 DTC Client socket (1) | CloseSocket call. | 2022-12-29 22:21:27.372 Rithmic Direct - DTC | Disconnected. | 2022-12-29 22:21:27.373 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-29 22:21:27.373 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-29 22:21:27.373 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-12-29 22:21:27.436 DTC Client socket (1) | Closed. | 2022-12-29 22:21:27.436 ================ |
| [2022-12-30 18:20:39] |
| John - SC Support - Posts: 36350 |
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The following line from your log is your issue: Rithmic Direct - DTC | Logon error received from server: permission denied
Refer to the following for what information we have on this message from Rithmic: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-31 12:53:03] |
| User155105 - Posts: 6 |
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I have just set up a connection and it worked well the last two days. But the key was to replace the "Rithmic Paper trading servers" with "APEX Chicago Area" (or an area closer to your location). I see "Rithmic 01-Chicago Area-Non-Aggregated" in the log, are you sure you are connecting to the right server? Unfortunately it is not described too well in the APEX instructions, so there will likely be more users who miss that crucial point. OP, if it fixes your issue you might want to reach out to their support to make it more visible on the related support page (f.e. adding a screenshot?) https://support.apextraderfunding.com/hc/en-us/articles/9639063041563-Connection-guide-link-for-Sierra-Chart-and-Rithmic |
| [2023-01-02 07:26:34] |
| DKtrades - Posts: 39 |
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You may want to investigate too if you are running both NT and SC simultaneously, that Rithmic doesn't allow multiple logins.
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