Support Board
Date/Time: Sat, 30 Nov 2024 03:47:27 +0000
Post From: Rithimic connectivity issue for APEX Account
| [2022-12-30 17:32:20] |
| skann29 - Posts: 3 |
|
Dear Support, I reached out to Apex support, but they are of no help. Please review and help. Initially I was able to Connect Rithimic DTC in sierrachart and able to see charts stream and apex accounts showing, but when I place an order it gets cancelled in SC but the same works good in NT. In SC it even shows the P/L & the orders placed from NT. I want to trade from sierrachart instead of NT, please help me fix the issue. This is the Sierrachart message log ======== Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-12-29 22:21:27.059 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-12-29 22:21:27.059 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-12-29 22:21:27.090 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-12-29 22:21:27.091 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-12-29 22:21:27.091 Rithmic Direct - DTC | Network connection to server complete. | 2022-12-29 22:21:27.156 Rithmic Direct - DTC | Starting socket receive thread. | 2022-12-29 22:21:27.156 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-12-29 22:21:27.156 Rithmic Direct - DTC | Sending logon request message. | 2022-12-29 22:21:27.156 Rithmic Direct - DTC | Received logon response. | 2022-12-29 22:21:27.360 Rithmic Direct - DTC | Server Name: . | 2022-12-29 22:21:27.360 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-12-29 22:21:27.360 Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-12-29 22:21:27.360 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-12-29 22:21:27.360 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-29 22:21:27.360 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-12-29 22:21:27.372 DTC Client socket (1) | CloseSocket call. | 2022-12-29 22:21:27.372 Rithmic Direct - DTC | Disconnected. | 2022-12-29 22:21:27.373 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-29 22:21:27.373 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-29 22:21:27.373 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-12-29 22:21:27.436 DTC Client socket (1) | Closed. | 2022-12-29 22:21:27.436 ================ |