Support Board
Date/Time: Tue, 26 Nov 2024 18:15:09 +0000
unable to activate data feed
View Count: 1799
| [2014-05-30 17:24:10] |
| User77503 - Posts: 48 |
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Hi- I am trying to switch from DTN to your data feed but I am unable to do so. I added credit to my account and got as far as adding/removing exchanges but when I try and add CME it says make sure agreements are signed. I signed the barchart agreement already and the non-professional thing. I dont get it, what am I missing? Mike |
| [2014-05-30 17:33:53] |
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We are checking on this now for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-30 17:37:53] |
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What CME exchange option do you want to add? There are two of them. One has market depth data and one does not. Do you need market depth data? Also it would be best to wait until June 1 to activate the exchange since you will be billed in full for the exchange for the rest of this month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-30 17:39:12] |
| User77503 - Posts: 48 |
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I dont need market depth for my charts so just the cheaper option is fine. OK, starting june 1 is fine for me, just need to know how to do it.
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| [2014-05-30 17:43:47] |
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We recommend waiting until June 1 to activate the exchange. At that time activate the CME 3.25 USD exchange and if you still get an error at that time let us know and we will take care of it. Or if you want us to activate the exchange now for you and get the problem resolved let us know. But if there is some problem which would take a few hours to resolve for your account, then it might not be worth it, since this is the last trading day of the month. We apologize for the trouble, but basically these kinds of issues relate to the underlying Barchart exchange authorization system that we do not have control over and if we see a problem we have to let them know about it. This is what takes time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-30 17:44:58
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| [2014-06-02 10:29:08] |
| User77503 - Posts: 48 |
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so i got the exchange activated but what am i supposed to switch my service setting to in data/trade service settings to pull up real time data? i currently have it on SC historical intraday futures data and that is only giving me data to friday.
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| [2014-06-02 10:35:12] |
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The Sierra Chart Exchange Data Feed is properly set up on your account. You are running a significantly older version of Sierra Chart. You need to update with Help >> Download Current Version. To access CME data requires that you use one of the supported futures Trading services within Sierra Chart. Who do you trade through? For additional information, refer to this section here: http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#CME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-02 10:35:21
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| [2014-06-02 10:38:35] |
| User77503 - Posts: 48 |
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i trade through open e cry so i switched to that setting and it is unable to connect?
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| [2014-06-02 10:42:59] |
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Follow through the OEC set up instructions here: http://www.sierrachart.com/index.php?l=doc/openecry.php#SetupInstructions If you are experiencing a connection problem, contact OEC for help with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-02 12:47:52] |
| User77503 - Posts: 48 |
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it seems i am connected now but my charts have a warning box on it saying "symbol is unknown. click for symbol information"?
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| [2014-06-02 14:51:53] |
| User83299 - Posts: 5 |
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I am having similar problem. I paid for the data, but I just cannot use them. It says it is downloading, but that is it. The data are not working on my account. Could you look at it please? I do not need market depth data. I just need the cheap ones. Thank you.
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| [2014-06-02 16:16:38] |
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it seems i am connected now but my charts have a warning box on it saying "symbol is unknown. click for symbol information"?
Make sure you are connected to your OEC Live account. It must be the Live account.If you still have difficulty, then provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-02 16:18:24] |
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I am having similar problem. I paid for the data, but I just cannot use them. It says it is downloading, but that is it. The data are not working on my account. Could you look at it please? I do not need market depth data. I just need the cheap ones. Thank you.
You need to activate the exchange that you want data for here:https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges After activating the exchange, you need to restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-02 16:19:39
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| [2014-06-02 16:18:50] |
| User83299 - Posts: 5 |
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I still cannot see the [M] symbols in my charts. That means I still do not use the SC data. Could you help me with that?
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| [2014-06-02 16:20:23] |
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I still cannot see the [M] symbols in my charts. That means I still do not use the SC data. Could you help me with that? You need to activate the exchange that you want data for here:https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges After activating the exchange, you need to restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-02 16:22:08] |
| User83299 - Posts: 5 |
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It says this: To be able to subscribe to the CME Exchanges, you will need complete the form to Set Professional Status for CME. before, I could choose between 15,75 and 3.25 or something like that. But now, there is nothing. |
| [2014-06-02 16:36:19] |
| User83299 - Posts: 5 |
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okay. i think I solved it. Thanks for the support.
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| [2014-06-02 16:50:43] |
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okay. i think I solved it. Thanks for the support. This is good.Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-02 19:02:22] |
| User77503 - Posts: 48 |
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no idea what other type of account at OEC I would have so I believe it is the live account. i attached the message log. Software version: 1137 | 2014-06-02 07:37:20 Usage end date: 2014-07-25 | 2014-06-02 07:37:20 Enabled for: Advanced Features. | 2014-06-02 07:37:20 Enabled for: Advanced Features 2. | 2014-06-02 07:37:20 Enabled for: Sierra Chart Historical Data Service. | 2014-06-02 07:37:20 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-06-02 07:37:20 Enabled for: CME, CBOT, NYMEX, COMEX exchanges. | 2014-06-02 07:37:20 Received 1 data feed usernames. | 2014-06-02 07:37:20 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-06-02 07:37:20 Active service: OEC FIX/FAST | 2014-06-02 07:37:20 Time Zone: -03:00:00 (AST-04ADT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-06-02 07:37:20 2014-06-02 07:37:20 Local computer clock time | 2014-06-02 07:37:20 2014-06-02 10:37:20 GMT time | 2014-06-02 07:37:20 2014-06-02 07:37:20 Time zone adjusted time | 2014-06-02 07:37:20 Time difference to server time: 0 seconds. | 2014-06-02 07:37:20 Program path: C:\SierraChart\ | 2014-06-02 07:37:20 Data Files path: C:\SierraChart\Data\ | 2014-06-02 07:37:20 OS Version Number: 6.1 | 2014-06-02 07:37:20 Checking for new symbol settings for oec | 2014-06-02 07:37:21 Requesting symbol settings for oec. Overwrite = on. | 2014-06-02 07:37:21 Symbol settings received. | 2014-06-02 07:37:23 Processed received symbol settings | 2014-06-02 07:37:23 OEC FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-06-02 11:27:00 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-06-02 11:27:00 The network socket is connected. | 2014-06-02 11:27:01 Starting SSL connection on the socket. | 2014-06-02 11:27:01 SSL socket is connected. | 2014-06-02 11:27:01 OEC FIX Trading: Sending the Logon message. | 2014-06-02 11:27:01 OEC FIX/FAST: Connected to trading server. | 2014-06-02 11:27:01 OEC FIX/FAST: Connecting to FAST market data server: prod.openecry.com:9301. | 2014-06-02 11:27:01 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-06-02 11:27:01 The network socket is connected. | 2014-06-02 11:27:02 OEC FAST Data: Sending the Hello message. | 2014-06-02 11:27:02 OEC FAST Data: Sending the Logon message. | 2014-06-02 11:27:02 OEC FIX/FAST: Connected to the market data server. | 2014-06-02 11:27:02 OEC FIX/FAST: Connected. | 2014-06-02 11:27:02 OEC FIX/FAST - Starting real-time market data updates for: @ES#C | 2014-06-02 11:27:02 Symbol Error - @ES#C is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-06-02 11:27:02 HD Request # 11 - Downloading Intraday chart data for @ES#C to the file @ES#C.scid. Service: oec | 2014-06-02 11:27:02 HD Request # 11 - Download start Date-Time: 2014-05-30 18:14:59.0 | 2014-06-02 11:27:02 Symbol Error - @ES#C is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-06-02 11:27:02 OEC FIX/FAST - Starting real-time market data updates for: JINT.Z | 2014-06-02 11:27:02 OEC FIX/FAST - Starting real-time market data updates for: TICK.Z | 2014-06-02 11:27:03 OEC FIX/FAST - Starting real-time market data updates for: @NQ#C | 2014-06-02 11:27:03 OEC FIX/FAST - Starting real-time market data updates for: SPX.XO | 2014-06-02 11:27:03 HD Request # 11 - Error downloading historical Intraday data for @ES#C. FIX reject reason: Unknown contract | 2014-06-02 11:27:03 HD Request # 11 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for @ES#C | 2014-06-02 11:27:03 HD Request # 11 - Intraday download COMPLETE for @ES#C. Completion time: 0s | 2014-06-02 11:27:03 Real-time Intraday chart data file updates started for @ES#C | 2014-06-02 11:27:03 HD Request # 12 - Downloading Intraday chart data for JINT.Z to the file JINT.Z.scid. Service: oec | 2014-06-02 11:27:03 HD Request # 12 - Download start Date-Time: 2014-05-30 17:05:00.0 | 2014-06-02 11:27:03 Symbol Error - JINT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-06-02 11:27:03 Symbol Error - JINT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-06-02 11:27:03 Symbol Error - TICK.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-06-02 11:27:03 Symbol Error - TICK.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-06-02 11:27:03 Symbol Error - @NQ#C is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-06-02 11:27:03 Symbol Error - @NQ#C is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-06-02 11:27:03 Symbol Error - SPX.XO is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-06-02 11:27:03 Symbol Error - SPX.XO is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-06-02 11:27:03 HD Request # 12 - Error downloading historical Intraday data for JINT.Z. FIX reject reason: Unknown contract | 2014-06-02 11:27:03 HD Request # 12 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for JINT.Z | 2014-06-02 11:27:03 HD Request # 12 - Intraday download COMPLETE for JINT.Z. Completion time: 0s | 2014-06-02 11:27:03 Real-time Intraday chart data file updates started for JINT.Z | 2014-06-02 11:27:03 HD Request # 13 - Downloading Intraday chart data for TICK.Z to the file TICK.Z.scid. Service: oec | 2014-06-02 11:27:03 HD Request # 13 - Download start Date-Time: 2014-05-30 17:05:00.0 | 2014-06-02 11:27:03 HD Request # 13 - Error downloading historical Intraday data for TICK.Z. FIX reject reason: Unknown contract | 2014-06-02 11:27:03 HD Request # 13 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TICK.Z | 2014-06-02 11:27:03 HD Request # 13 - Intraday download COMPLETE for TICK.Z. Completion time: 0s | 2014-06-02 11:27:03 Real-time Intraday chart data file updates started for TICK.Z | 2014-06-02 11:27:03 HD Request # 14 - Downloading Intraday chart data for @NQ#C to the file @NQ#C.scid. Service: oec | 2014-06-02 11:27:03 HD Request # 14 - Download start Date-Time: 2014-05-30 18:14:59.0 | 2014-06-02 11:27:03 HD Request # 14 - Error downloading historical Intraday data for @NQ#C. FIX reject reason: Unknown contract | 2014-06-02 11:27:04 HD Request # 14 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for @NQ#C | 2014-06-02 11:27:04 HD Request # 14 - Intraday download COMPLETE for @NQ#C. Completion time: 1s | 2014-06-02 11:27:04 Real-time Intraday chart data file updates started for @NQ#C | 2014-06-02 11:27:04 OEC FIX/FAST: Received position acknowledgment message. Request Result: 2. Request Status: 1 | 2014-06-02 12:29:13 OEC FIX/FAST: Received position acknowledgment message. Request Result: 2. Request Status: 1 | 2014-06-02 12:59:55 OEC FIX/FAST: Received position acknowledgment message. Request Result: 2. Request Status: 1 | 2014-06-02 13:33:57 OEC FIX/FAST: Received position acknowledgment message. Request Result: 2. Request Status: 1 | 2014-06-02 15:37:19 Date Time Of Last Edit: 2014-06-02 20:45:01
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| [2014-06-02 20:56:50] |
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We can see at the end of the log you finally got connected to OEC. So this is good. The next problem is that you are not using the valid OEC symbols and the valid Sierra Chart symbols for market statistics. You need to change the Symbol of the charts by following the instructions here: http://www.sierrachart.com/index.php?l=doc/doc_SwitchingSymbols.html#ChangingChartSymbol For market statistics, you can find the symbols here: http://www.sierrachart.com/index.php?l=doc/SCMarketStatistics.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-02 22:06:05] |
| User77503 - Posts: 48 |
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ok, looks like everything is solid now. will let you know if any more bugs pop up. thanks!
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