Support Board
Date/Time: Fri, 28 Mar 2025 07:06:22 +0000
Historical Data Download error or denied
View Count: 337
| [2022-11-29 09:37:01] |
| Keynan1993 - Posts: 1 |
|
Hi i have connected the Sierra chart to Rithmic data feed well. I have also paid the live data exchange cost of 11USD per month excluding the package 10 subscription. unfortunately, still iam unable to recieve the historical data and my chartbook is empty with no data. i have even contacted my broker and there is no ristriction on my Rithmic account. However,it could be related to a certain setting that needs to be activated from the platform so kindly review it and sort out this issue. i have paid everything needed still it didnt work properly. |
| [2022-11-29 13:58:03] |
| Sierra_Chart Engineering - Posts: 18970 |
|
Although you have activated the CME Nonprofessional exchange, you are still not able to use that data with Rithmic for the reason below. This applies to both historical and real-time data. A Rithmic paper trading account does not entitle you to use the CME nonprofessional exchange fees. However, there is a solution. The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-29 13:58:30
|
To post a message in this thread, you need to log in with your Sierra Chart account: