Support Board
Date/Time: Tue, 18 Mar 2025 08:48:15 +0000
Getting CQG to work with my live account
View Count: 442
| [2022-09-20 18:33:07] |
| User970078 - Posts: 1 |
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My account was working fine with Service package 3 with CQG, now I get the message “When using Service Package 3, when you renew usage time, it is no longer possible to connect to Interactive Brokers, CQG, Rithmic, IQ Feed or LMAX at these Service Package levels. You need to change to Service Package 10. So I upgraded to Service package 10 but CQG still does not work. Can you help me so I can use CQG with my funded broker account with AMP? What do I need to do to get CQG to work again?
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| [2022-09-20 20:39:43] |
| John - SC Support - Posts: 38735 |
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From what we see you should not be having any issues connecting to CQG. You have taken care of the main issue, which is that you need to be on one of the Integrated Packages in order to make external connections (you are on Package 10). A second item that you might come across is that if you are using CQG data, then you would need to be on version 2393 or lower, as we no longer support the CQG data for The CME Group and EUREX with higher versions. But our servers are showing your version as 2351, so you should not be having any issue with that. Please follow these instructions to get us your Message Log so we can see the particular messages you are receiving: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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