Support Board
Date/Time: Thu, 28 Nov 2024 03:42:57 +0000
[Locked] - Multiple login and trade copier lag
View Count: 1371
| [2022-09-15 16:24:08] |
| L2Ltrades - Posts: 60 |
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Hello, I am using the trade copier and it either lags or does not flatten except on the main window. Today on my main window the trade closed out but on the other accounts which copy trade from the one in which it was placed, trades never got closed. By the time I caught it, it was well past 10 mins and the trade was still open. Can you help on how to fix this. Also, I was on my office computer and out of town. SC does not work unless I close it on my home computer. How can I run SC on two different computers at the same time? Regards, |
| [2022-09-16 08:49:42] |
| Sierra_Chart Engineering - Posts: 17199 |
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You need to look at the Trade Activity Log to find out the reason for this: but on the other accounts which copy trade from the one in which it was placed, trades never got closed.
Refer to:Trade Activity Log: Viewing Historical Trade Activity When using the Trade Order Allocation to Accounts feature make sure you are running the latest version. Update instructions: Software Download: Fast Update Although in this case we do not think it would make any difference. It sounds like an order rejection issue. How can I run SC on two different computers at the same time?
Since you are using Rithmic you need to ask Rithmic about this.However, refer to: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-16 08:50:10
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| [2023-05-13 15:29:54] |
| Beezkneez - Posts: 3 |
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Did you ever find an answer to this? Whenever I copy more than 2 accounts I get these issues and it really screws with my accounts being a short term day trader seconds make a difference and when I am scrolling through all the accounts to make sure the trade exited, it can be frustrating.
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| [2023-06-03 05:26:15] |
| Nicetas - Posts: 8 |
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Hello, I'm using trade copier with Rithmic, trading multiple Rithmic accounts. I use Denali feed, trade Sierrachart in main instance with my AMPfutures account and trade the Rithmic accounts in a second subinstance. Both instances run Denali feed. Regularly when one of my orders gets hit, it disturbes the data feed, needs to reconnect to the feed, redownloads. Feed is up again multiple seconds later. Since I scalp NQ on these accounts, I'm focussed on getting in and out fast, so this is a problem when trading. Also, due to this issue, orders do not get hit or only hit partially and I'm unable to monitor the market and scalp the specific market move I went in on. Also, positions on the copied accounts tend to differ so I have to monitor and close out on the other positions by hand. I have no clue what causes this issue, or what can contribute to a solution. My impression is that this occurs specifically or more frequently when trading 4 accounts or more. And that there is more chance that is occurs/or occurs primarily when moving orders in the chart itself, and not in the attached trade orders window. Do you have a clue what causes this problem, or how I can solve this? Date Time Of Last Edit: 2023-06-03 05:27:42
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| [2023-06-03 07:30:38] |
| Sierra_Chart Engineering - Posts: 17199 |
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This should be an immediate warning sign to immediately cease the use of Rithmic until that problem is resolved: Regularly when one of my orders gets hit, it disturbes the data feed, needs to reconnect to the feed, redownloads. Feed is up again multiple seconds later.
Rithmic needs to resolve this problem. You need to contact Rithmic about this. This is strictly a problem with the Rithmic server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-03 07:31:33
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| [2023-06-03 10:11:49] |
| Nicetas - Posts: 8 |
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Rithmic needs to resolve this problem. You need to contact Rithmic about this. This is strictly a problem with the Rithmic server.
Hi Sierra Chart, Thanks for your quick(!) reply. For additional clarification on the post above, unfortunately it is the Denali data-feed that needs to reconnect when trading. Also to be clear, I don't use a third party trade copier but the trade-copy functionality of sierra chart itself. In other third party trade copier solutions trading >10 Rithmic accounts seem to work well without these problems (based on Ninjatrader+replikanto). Given these additional facts, is this still a 100% Rithmic problem? An additional, seperate issue is that, when adapting the trade copying-settings of a chart, regularly, this sub instance of sierra char unfortunately crashes (specifically when adding accounts). Date Time Of Last Edit: 2023-06-03 10:45:33
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| [2023-06-03 12:45:59] |
| Sierra_Chart Engineering - Posts: 17199 |
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When the connection is lost to Rithmic, this will cause the Denali Data Feed to reconnect as well and be interrupted for a period of time. Maybe even as much as a minute: unfortunately it is the Denali data-feed that needs to reconnect when trading.
If you enable Trade >>Trade Simulation Mode On, you will notice you will not have the problem. Yes! : Given these additional facts, is this still a 100% Rithmic problem?
This is a Linux Wine issue: An additional, seperate issue is that, when adapting the trade copying-settings of a chart, regularly, this sub instance of sierra char unfortunately crashes (specifically when adding accounts).
Which we have heard has been resolved by Wine developers.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-03 12:46:42
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| [2023-06-03 14:39:47] |
| User624595 - Posts: 207 |
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When the connection is lost to Rithmic, this will cause the Denali Data Feed to reconnect as well and be interrupted for a period of time. Maybe even as much as a minute: Is it possible for SC to improve this so if a trading feed has a short term disconnect, the data feed remains separate and connected, and vice versa? IB supports this with separate connections and separate notification alerts for the trading connection and for the market data connection. Date Time Of Last Edit: 2023-06-03 15:13:03
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| [2023-06-03 16:15:52] |
| gcUserStudies - Posts: 106 |
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Regarding the lag, I have experienced similar issues. We know recently Rithmic had database issues (at least for Apex) that caused issues. However after that was resolved I have gone from no lag, to tons of lag. I'm using Denali feed also. The only thing I have found on my end is that it is related to GPU. Mine was maxed at 100% (I run OpenGL on my main instance of Sierra). If I disabled OpenGL, then Sierra itself would be pegged out with High CPU. Of course, check with Task Manager and add the GPU column if you have that setup. This was very frustrating issue that I could not figure out until yesterday and further more this morning. The only thing I had changed is updating the layout of my chartbook which seems innocent. However upon lots of testing/troubleshooting I found that depending on how my chartbook is setup I can take my GPU from 40% to 100%. As an example. If I run my main chartbook with all charts attached to the main window, GPU 100%. If I detach them all, then it drops in half when the windows are just scattered about. I also run a monitor extender to allow for two extra monitors. Again, I can have Sierra running fine GPU wise, but then move a single detached chart off to one of the extended monitors and have it go to 70%. Anyway, I'm not sure if any of this helps. But this is the only thing I have found on my end. Once I resolved my GPU issues by changing my layout, I have had zero lag now when using trade copier so far. Date Time Of Last Edit: 2023-06-03 16:16:21
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| [2023-06-04 05:14:17] |
| Sierra_Chart Engineering - Posts: 17199 |
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Regarding post #9 this is beyond the ability of Sierra Chart to help with this. This is strictly dependent upon the operating system and video drivers and OpenGL. That post is also outside of the topic of this thread. We are locking this thread. Is it possible for SC to improve this so if a trading feed has a short term disconnect, the data feed remains separate and connected, and vice versa? Not with Rithmic because data can also directly from Rithmic. We do not want to go into a technical explanation why that creates this limitation. In the case with Teton order routing, market data continues to be received even in the case of a trading connection disconnection.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-04 05:16:06
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