Support Board
Date/Time: Mon, 17 Mar 2025 02:34:28 +0000
Am a TransAct user and updated as you directed but still no live feed !!!
View Count: 340
| [2022-09-01 07:33:40] |
| User280059 - Posts: 14 |
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Now for the 2nd time I have closed all my charts and restarted and after about 10 minutes waiting, my charts did appear but unfortunately just like the first time I did this at 8 pm ET on 31 August, the charts froze as soon as they appeared (first time at 8:10 pm) and this time again at 3:04 am. The current version is: 2268 64-bit (37586M) Account Name: TransAct_User_LeeTap Usage End Date: 2022-10-04 I got this message: Service Connection Error Connection error message from service SC/TT Futures Order Routing/Connection Error/Trade Account Not Assigned/Date-Time 2202-09001 @ 01:52:35 So, where does this leave me now??? My charts are still frozen at 3:04 am (ET) and now it is 03:29 am. This is not a good result for me. Furthermore, each time I close out the charts and save all, I lose all the customization of the chart settings that I made on each chart. What can I do now??? Thanks Date Time Of Last Edit: 2022-09-01 07:34:55
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| [2022-09-01 08:01:49] |
| Sierra_Chart Engineering - Posts: 18801 |
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Can we call you now? Is your telephone number here correct?: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo The problem is you do not have the Current Selected Service set correctly. It looks like you manually changed it. Should be set to Transact WS. So you need to set Global Settings >> Data/Trade Service Settings >> Current Selected Service to Transact WS. Since the symbols of the charts will change, settings like Tick Size and Price Display Format will go back to default. Session times could also change: Global Symbol Settings: Setting of Intraday Chart Session Times Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-01 09:05:41
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