Support Board
Date/Time: Mon, 17 Mar 2025 09:47:48 +0000
Disconnect.
View Count: 430
| [2022-08-09 16:46:57] |
| User342040 - Posts: 9 |
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Hi, I had problems with sierra chart today. The chart froze on me while I was in trades 3 times today, I had to restart my computer twice. I lost all my trades, I do not understand. |
| [2022-08-09 17:31:24] |
| John - SC Support - Posts: 38678 |
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Please go to Global Settings >> Log and set the option for Save Message Log to File to Yes. Then the next time you have an issue then we would like you to get the saved Message Log and attach it to this thread. The Message Log will be in the Main Sierra Chart installation under the Logs folder. Look for the most recent file. Follow these instructions to attach it to this thread: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-09 17:53:12] |
| User342040 - Posts: 9 |
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Hi, Thanks for reaching out but sorry there's no Data Files Folder box in the General Settings on the menu in my sierra chart. |
| [2022-08-09 18:34:42] |
| John - SC Support - Posts: 38678 |
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Do not worry about that, as the file we need is not in the Data folder. After you have the issue of Sierra Chart locking up, and you have turned on the option to save the log to a file, then to to your main Sierra Chart installation folder (typically C:\SierraChart) and then go to the folder named "Logs". Attach the most recent file in that folder.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-09 19:03:52] |
| User342040 - Posts: 9 |
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Hi, As directed this is what I found. |
Attachment Deleted.  Installer Log 2022-07-25 113954.log - Attached On 2022-08-09 19:02:48 UTC - Size: 1.21 KB - 162 views |
| [2022-08-09 19:14:49] |
| John - SC Support - Posts: 38678 |
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Sorry, we did not specify that we need that log that starts with "Message Log". You will not have any until you set the option to save the Message Log within the software as we specified in post #2. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-09 19:17:15] |
| User342040 - Posts: 9 |
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So what do we do?
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| [2022-08-09 19:20:13] |
| John - SC Support - Posts: 38678 |
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First, you need to go into the Sierra Chart software and select Global Settings >> General Settings. Then on that window select the tab for Log and in that section look for the entry for Save Message Log to File. Change that setting to Yes. Then continue to use the system normally, and if it locks up again, then post the most recent Message Log from that folder. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-09 19:26:26] |
| Sierra_Chart Engineering - Posts: 18805 |
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I had to restart my computer twice. Why did you have to restart the computer?Follow the information here to ensure there is no load in the main instance of Sierra Chart which you are using for trading: Overview of Trading: Sierra Chart Configuration for Most Low Response Time Trading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-09 19:32:49] |
| User342040 - Posts: 9 |
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after the incident I couldn't execute any trade, I will appreciate if you can just look in my sierra chart to see why. I lost all my trades today I feel really frustrated at this point.
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| [2022-08-09 19:59:17] |
| John - SC Support - Posts: 38678 |
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Sorry, we did not understand that you are unable to trade at this time. What happens when you try to place a trade? After you try to place a trade, select "Trade >> Trade Service Log" and copy and paste the contents to this thread. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-09 20:08:37] |
| User342040 - Posts: 9 |
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TradeActivity files query time: 0.018946 seconds. Entries: 0. Current queries: 2 | 2022-08-09 15:14:28.461 TradeActivity files query time: 0.000833 seconds. Entries: 41. Current queries: 2 | 2022-08-09 15:14:28.461 Teton CME Order Routing | Requesting trade accounts from server. | 2022-08-09 15:14:35.957 TradeActivity files query time: 0.008743 seconds. Entries: 0. Current queries: 1 | 2022-08-09 15:14:35.966 Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 23052529. | 2022-08-09 15:14:36.084 Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 23052529. | 2022-08-09 15:14:36.085 Teton CME Order Routing | Received 1 accounts from service. | 2022-08-09 15:14:36.085 TradeActivity files query time: 0.001160 seconds. Entries: 0. Current queries: 2 | 2022-08-09 15:14:36.086 Teton CME Order Routing | Requesting historical order fills for account 23052529. Start Date-Time UTC: 2022-08-09 14:59:06 | 2022-08-09 15:14:36.086 TradeActivity files query time: 0.001064 seconds. Entries: 0. Current queries: 1 | 2022-08-09 15:14:36.087 Teton CME Order Routing | Requesting historical account balances for account 23052529. Start date-time UTC: 2022-08-09 15:13:25 | 2022-08-09 15:14:36.087 Teton CME Order Routing | Received 0 order fills for account: 23052529. Inserting the ones that do not exist. | 2022-08-09 15:14:36.207 Teton CME Order Routing | Received 0 historical account balance updates for account: 23052529. Inserting. | 2022-08-09 15:14:36.208 Teton CME Order Routing | Requesting Trade Positions data. | 2022-08-09 15:14:38.923 TradeActivity files query time: 0.022505 seconds. Entries: 162. Current queries: 1 | 2022-08-09 15:14:48.185 TradeActivity files query time: 0.017796 seconds. Entries: 162. Current queries: 2 | 2022-08-09 15:14:48.400 TradeActivity files query time: 0.009738 seconds. Entries: 162. Current queries: 1 | 2022-08-09 15:14:49.184 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-08-09 15:14:49.900 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-08-09 15:14:49.900 Teton CME Order Routing (Order reject). Info: Trade Order Error - Order increases position. Daily net loss limit has been reached. DailyNetLossLimit= -89.89. CurrentNetPL= -88.75. Internal Order ID: 203. Service Order ID: 199318. Symbol: MESU22_FUT_CME. Account: 23052529 | 2022-08-09 15:15:58.328 * Teton CME Order Routing (Order reject). Info: Trade Order Error - Order increases position. Daily net loss limit has been reached. DailyNetLossLimit= -89.89. CurrentNetPL= -88.75. Internal Order ID: 204. Service Order ID: 199337. Symbol: MESU22_FUT_CME. Account: 23052529 | 2022-08-09 15:16:23.823 * Teton CME Order Routing (Order reject). Info: Trade Order Error - Order increases position. Daily net loss limit has been reached. DailyNetLossLimit= -89.89. CurrentNetPL= -88.75. Internal Order ID: 205. Service Order ID: 199765. Symbol: MESU22_FUT_CME. Account: 23052529 | 2022-08-09 17:17:44.008 * |
| [2022-08-09 20:47:17] |
| Sierra_Chart Engineering - Posts: 18805 |
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You reached the Daily Loss Limit as set by your broker: Teton CME Order Routing (Order reject). Info: Trade Order Error - Order increases position. Daily net loss limit has been reached. DailyNetLossLimit= -89.89. CurrentNetPL= -88.75. Internal Order ID: 205. Service Order ID: 199765. Symbol: MESU22_FUT_CME. Account: ** | 2022-08-09 17:17:44.008 * Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-09 20:47:29
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